Pan Pacific Perth

Hotels
•
Pan Pacific Hotels & Resorts
8.7 (4915 reviews)
207 Adelaide Terrace , Perth , AU
+61 8 9224 7777

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Clean and comfortable rooms
Great location
Cons:
Some cleanliness issues
Pillows uncomfortable
Overpriced amenities

Categories

Cleanliness
8.36
Reviews mentioned clean rooms; however, concerns about specific items not being clean were noted.
Service
9.13
Multiple reviews praised exceptional service from staff, highlighting their friendliness and helpfulness.
Location
8.97
Location received positive mentions for being central and convenient for activities.
Room Quality
8.62
Rooms were described as clean and comfortable, with some concerns about pillows and room size.
Amenities
8.65
Good facilities were acknowledged; however, some reviews felt enhancements were necessary.
Value for Money
8.01
Some reviews felt the hotel was overpriced for what was provided, particularly regarding room service.
Food and Beverage
8.86
Positive comments about dining experiences, particularly breakfast and restaurant quality.
Overall Experience
9.03
Generally, guests expressed high satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:46

Property Description

Luxurious Accommodation
Pan Pacific Perth offers a wide range of guest rooms and suites, each designed for comfort and style. From modern amenities to elegant decor, our accommodations provide the perfect retreat during your stay in Perth.

Dining and Entertainment
Indulge in a culinary journey at our onsite venues. From freshly baked pastries at Lobby Café to exciting sports games at Hill Street Sports Bar and Restaurant, there's something for every palate. Unwind at The Stage with creative cocktails or savor award-winning Peruvian cuisine at UMA Restaurant.

Convenient Location and Awards
Situated in the bustling Perth CBD and near the picturesque Swan River, our hotel is the ideal choice for both leisure and business travelers. With accolades like Trip Advisor's Traveller's Choice Winner, Pan Pacific Perth promises a memorable experience for all guests.

To experience the epitome of luxury and hospitality, book your stay at Pan Pacific Perth today!

Important information:

Please note that there is a 1.25% charge when you pay with a Visa, MasterCard, American Express or Union Pay credit card.

Please also note that there is a 3% charge when you pay with a Diners Club or JCB credit card, and a 0.99% charge when you pay via AliPay.

Please note that you will be asked to pay the following charges at the hotel:
Deposit: AUD 100 minimum per night

Please note that there is a parking height restriction of 6.2 feet.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PER

Location

Property Video

Guest Reviews

8.7
Based on 4915 reviews
Cleanliness: 8.36
Service: 9.13
Location: 8.97
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.01
Food and Beverage: 8.86
Overall Experience: 9.03
J
John • couple • au
10
Exceptional
Pros:

It was our wedding night stay for 2 nights. Catharina went above and beyond for us and needs to be commended on her exceptional customer service. She was absolutely lovely. We will be back. Thankyou Catharina. John & Belinda Taylor

2026-10-31 • via Nuitee
S
scott • couple • gb
10
Absolutely fantastic a pleasure to stay staff absolutely fantastic
Pros:

Absolutely fantastic property great location wonderful service and staff

Cons:

Nothing

2026-10-31 • via Nuitee
B
Barry • family_with_children • au
10
Banking theft of the bond
Pros:

Nice room and facilities

Cons:

I was explicitly told that the bond taken was to be refunded upon checkout. I now discover that it's going to Take 5 - 10 business days
That's basically theft in the modern banking era very poor

2026-10-31 • via Nuitee
T
TETSURO • couple • jp
8
2026-10-30 • via Nuitee
T
Tim • solo_traveller • au
10
Really enjoyed it and would definitely stay there again!
Pros:

Very comfortable and very convenient. High quality with all the extras and easy access to everything in Perth.

Cons:

Nothing.

2026-10-29 • via Nuitee
M
Marlow • family_with_children • au
10
2026-10-29 • via Nuitee
C
Chloe • couple • au
10
2026-10-29 • via Nuitee
M
Maggie • couple • au
10
2026-10-28 • via Nuitee
E
eugene • couple • au
9
great stay, great food
Pros:

you could tell they have recently renovated very modern and presentable

Cons:

nothing

2026-10-28 • via Nuitee
J
Jodie • couple • au
8
2026-10-28 • via Nuitee
B
bruno • couple • au
9
2026-10-26 • via Nuitee
S
Simon • couple • au
7
Pros:

Room was large and spacious. Broader facilities were very good

Cons:

Room service was poor. Our room was not made up until after 4 pm on some days and completely missed on another.

2026-10-26 • via Nuitee
C
Chiara • couple • au
10
Really nice hotel, would stay again
Pros:

Great customer service and really clean and comfortable

2026-10-26 • via Nuitee
N
Nicole • family_with_children • au
10
Pros:

Everything about the room and hotel was great.

Cons:

Food was overpriced. Cannot comment on how good it was as we ate elsewhere.

2026-10-26 • via Nuitee
B
Brody • family_with_children • au
10
2026-10-25 • via Nuitee
R
Rosaline • couple • sg
7
Pros:

Concierge staff were really friendly. Offered options between a lower floor room that was further away from the lift, or a higher floor that was right beside the lift. We chose the lower floor option.

Cons:

The pool was under reno during our stay, so we used the steam room. Steam room needed 10 mins to heat up and even after activating it twice, it was not hot enough. Gym has many cardio machines but no free weight racks. Gym looks like it's from 1980s, dated. QT Perth's gym is a lot smaller but also a lot newer. Hence, I don't feel that the amenities matches the Pan Pac price tag.

Location: it's a 22min-walk to the main street where restaurants/bars are. Bit far.

2026-10-24 • via Nuitee
K
Khashayar • family_with_children • sg
9
Great stay in Perth
Pros:

The location is great, close to Elizabeth Quay and Hay Street Mall. Decent business hotel with regular facilities as expected. Comfortable rooms.

Cons:

We had written via booking.com requesting connecting rooms and the hotel replied that they’ll try to accommodate but when we showed up for check-in they said that they’ll try hasn’t received the request. However, in the end they managed to get us inter-connected rooms.

2026-10-24 • via Nuitee
C
christopher • couple • au
8
Great room, location and service overall
Pros:

The reception staff, size and facilities in room, great breakfast, and location

Cons:

Dinner options. The only facility open was the co located pub which was pretty basic

2026-10-23 • via Nuitee
L
Lee • couple • sg
9
Great hotel for a short stay in the city
Pros:

Great location and fantastic in-room dining

Cons:

NA

2026-10-23 • via Nuitee
V
Violet • family_with_children • au
8
Pros:

The hotel's location is very convenient, and the facilities are clean and well maintained. Breakfast in the Club Lounge was amazing, and the environment was peaceful and quiet, making for a very pleasant stay

Cons:

Unfortunately, the only downside was my experience with the valet parking service. On the day of checkout, my car keys were returned to me. However, when I arrived home, I realised that my garage remote was missing.

I contacted the hotel and politely requested that they check the area where the car keys were kept, as I thought the remote might have been left there. The gentleman who answered my call assured me that he would check and possibly review the CCTV footage before calling me back promptly.

Unfortunately, I never received a call back, nor did anyone from the hotel follow up on my concern.

I found this lack of communication and follow-up very disappointing and unprofessional, particularly from a five-star hotel. I had expected a much higher standard of customer service.

Also bathing soap ran out on the 2nd day.

Overall, while I enjoyed my stay and appreciated the excellent facilities, this experience left me disappointed.

2026-10-22 • via Nuitee