Sheraton Maria Isabel Mexico City Reforma

Hotels
•
Sheraton
8.7 (2335 reviews)
Paseo de la Reforma 325 , Mexico City , mx
+52 55 5242 5555

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great Location
Excellent Service
Cons:
Rooms need renovation
Limited breakfast choices for vegetarians

Categories

Cleanliness
8.63
Most reviews mentioned cleanliness positively, with some suggesting it could improve.
Service
9.1
Service was consistently praised across multiple reviews, indicating high satisfaction.
Location
9.14
Location received strong positive feedback, being a major draw for many guests.
Room Quality
8.09
Room quality was noted as needing renovation in some reviews, reflecting a need for improvement.
Amenities
8.62
Amenities were mentioned positively, although some specific amenities could imply a need for updates.
Value for Money
8.78
Value was seen as dependent on deals, indicating mixed feelings but overall decent impressions.
Food and Beverage
8.63
Food quality was positively highlighted, though breakfast options were limited for certain diets.
Overall Experience
8.6
Overall experience was very positive, with some minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:36

Property Description

Luxurious Accommodations
Experience comfort and elegance in every room at Sheraton Maria Isabel Hotel Towers. Enjoy custom-designed plush mattresses, spacious bathrooms, and modern amenities including air conditioning and cable channels.

Exceptional Facilities
Indulge in a variety of facilities such as an outdoor pool, fitness center, and tennis court during your stay. Unwind at Jorongo bar with live mariachi music or savor award-winning Italian cuisine at Ristorante Amici.

Prime Location
Conveniently situated in Mexico City's financial district on Paseo de la Reforma Avenue, our hotel offers easy access to iconic landmarks like the Angel de la Independencia Monument and the U.S. Embassy. Explore the city's attractions with the Historic Centre just a short drive away.

Book your stay at Sheraton Maria Isabel Hotel Towers for a memorable and luxurious experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. If the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel.

Please consider that all payments in cash, must be in Mexican pesos, we cannot accept USD because of a government regulation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.7
Based on 2335 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.78
Food and Beverage: 8.63
Overall Experience: 8.6
C
Claudia • couple • co
9
2026-08-29 • via Nuitee
J
jessica • solo_traveller • mx
10
2026-08-29 • via Nuitee
K
Karelys Maria • solo_traveller • lt
10
2026-08-27 • via Nuitee
C
Carlos • couple • no
6
2026-08-27 • via Nuitee
G
Galicia Valdez • solo_traveller • mx
9
2026-08-27 • via Nuitee
K
Karelys Maria • solo_traveller • lt
8
Pros:

The best of the hotel is the breakfast. Variaty was delicious

Cons:

Shower does not work properly even when they change the room

2026-08-27 • via Nuitee
N
Nicole • couple • cl
9
Pros:

galletas del gymnasio exquisitas

2026-08-26 • via Nuitee
H
Hector • solo_traveller • sv
10
2026-08-26 • via Nuitee
C
Craig • solo_traveller • gb
8
2026-08-25 • via Nuitee
H
Helmar • solo_traveller • es
10
2026-08-25 • via Nuitee
G
George • couple • us
7
very good for stay
Pros:

Staff

Cons:

Nothing

2026-08-24 • via Nuitee
B
BERNARDINO • solo_traveller • us
7
2026-08-23 • via Nuitee
G
Gabriela • solo_traveller • br
5
Não recomendo
Pros:

Unico ponto positivo é a localizaçao

Cons:

O hotel é muito antigo, os carpetes estao encardidos, eu tive que mudar de quarto pq quando fui ligar o chuveiro a agua saiu cheia de barro, voce toma banho e vira uma banheira, a agua nao desce direito. Nao voltaria para esse hotel e nao recomendo.

2026-08-21 • via Nuitee
M
Montserrat • solo_traveller • mx
4
Pros:

Ubicación

Cons:

La habitación vieja y en mal estado, una sábana rota, almohada incómoda, en fin, jamás volvería.
Pobre opción de comida.
No vale lo que cuesta

2026-08-20 • via Nuitee
M
Marykate • couple • ie
10
Excellent location & staff very friendly
Pros:

Location excellent

Cons:

Pool small

2026-08-19 • via Nuitee
S
Sandra marcela • extended_group • co
10
2026-08-19 • via Nuitee
E
Eduardo • solo_traveller • gt
10
Pros:

La ubicación y la comodidad

2026-08-18 • via Nuitee
U
Ulises • family_with_children • us
10
2026-08-18 • via Nuitee
J
JOSE ALBERTO • couple • mx
10
Muy recomendable
Pros:

excelente todo

2026-08-18 • via Nuitee
S
seantG1101CU • Business
10
Great location and service
Pros:

The hotel is great and in a very convenient location. I was particularly happy with the club lounge. Marian provided amazing and friendly service during the breakfast. Thanks!

2026-08-15 • via Tripadvisor