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Facilities
Property facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Car hire
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Sauna
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Dry cleaning
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Barber/beauty shop
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Non-smoking throughout
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Outdoor pool
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Airport shuttle (additional charge)
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Concierge service
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Wheelchair accessible
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Electric vehicle charging station
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Rooftop pool
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Paid WiFi
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and elegance in every room at Sheraton Maria Isabel Hotel Towers. Enjoy custom-designed plush mattresses, spacious bathrooms, and modern amenities including air conditioning and cable channels.
Exceptional Facilities
Indulge in a variety of facilities such as an outdoor pool, fitness center, and tennis court during your stay. Unwind at Jorongo bar with live mariachi music or savor award-winning Italian cuisine at Ristorante Amici.
Prime Location
Conveniently situated in Mexico City's financial district on Paseo de la Reforma Avenue, our hotel offers easy access to iconic landmarks like the Angel de la Independencia Monument and the U.S. Embassy. Explore the city's attractions with the Historic Centre just a short drive away.
Book your stay at Sheraton Maria Isabel Hotel Towers for a memorable and luxurious experience.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
For any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. If the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel.
Please consider that all payments in cash, must be in Mexican pesos, we cannot accept USD because of a government regulation.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and costs USD 11 per 24 hours.
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Parking
Public parking is possible on site (reservation is not possible) and costs USD 11.50 per day.
Location
Guest Reviews
This review is for the lounge. I was traveling for the World Cup and found myself with limited options to watch Mexico v S Korea. The bars and restaurants and plaza were packed. We found refuge in the Sheraton lobby bar. The atmosphere outside the hotel was chaotic and the lobby very busy, We entered a little out of sorts and because of the crowds we couldn’t find anywhere to sit or stand. Within seconds we were approached by staff and given a perch to stand in and drinks ordered. A few minutes later management approached us and offered us seats at a table they rearranged to accommodate us. The staff were amazing and attentive which is really something considering the game was so wild. Gustavo was running the show. Although the staff were fully committed to rooting for Mexico they never missed a beat. It was a highlight of our trip. Bravo!
la atención del personal
todo estuvo bien
I had high expectations from this hotel due to the brand and the location, however overall this hotel has fallen flat on most expectations. Apart from the lounge there is nothing much to write about.
Despite being platinum, I was not offered an upgrade despite the hotel site showing absolute wide availability of each kind of room type. The room I got is in the original tower and dated. The fixtures are painted over, the bathrooms are old and moldy and overall does not seem like a five star hotel.
The staff itself is also not very attentive, when walking in and out of lobby, they just chat amongst themselves. Today we came back to a dirty room, for some inexplicable reason so room housekeeping was performed. We are still waiting.
Overall, if you are visiting CDMX, give this hotel a skip and choose someplace nicer.
ubicación y servicio
hotel viejo, cortinas no cierran al 100%, agua de regadera era o muy caliente o muy fría,
One of my favorite hotels in CDMX. Great location and in walking distance to a lot of things, easy access to public transit. Great atmosphere and comfortable rooms with a nice soaking tub. I feel the value is great for mexico city. Hotel is always very clean and quiet. Service is wonderful with friendly staff. The gym is pretty good too if you want to squeeze in a workout and they have a sauna in the locker room. They even have a (very small) rooftop pool.
Its good
La ubicación, la atencion de todo el personal,siempre atentos a tus necesidades y gustos.
ubicación
El agua de la alberca está fria.
Location
Location
We stayed at the Sheraton Mexico City Maria Isabel Hotel for two weeks, and our experience was outstanding from beginning to end. Bryan and Marian were absolutely fantastic. Their attentiveness, professionalism, and genuine kindness made us feel welcome and well cared for throughout our entire stay.
Not only were Bryan and Marian exceptional, but the entire staff was friendly, courteous, and always willing to help. Every interaction was pleasant, and it was clear that guest satisfaction is a top priority.
Thank you to Bryan, Marian, and the entire team for making our stay so memorable. We truly appreciated all of your hard work and hospitality and look forward to returning in the future. Highly recommended!
Buen servicio de concierge
N/A
Stayed here for a work trip with family and extended for the weekend. The hotel is in the perfect location, easily accessible and walkable to all the popular neighborhoods and Bosque de Chapetepec. Had great service at breakfast each day in the lounge. Gracias a Carlos Jose!
todo me gustó mucho, la ubicación, la habitación, pero creo que por lo años que tiene el hotel ya le hace falta una remodelada al bar donde hay música en la noche y tal vez un restaurente o bar en uno de los pisos más arriba para aprovechar la vista al ángel de la independencia.
Que no hay sillones en el área de recepción.
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