Share this hotel
Facilities
Property facilities
-
Electric bicycle charging station
-
Fitness facilities (surcharge)
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
Restaurant
-
Room service
-
Terrace
-
Family rooms
-
Pets allowed
-
Lift / Elevator
-
Safety deposit box
-
Tour desk
-
Facilities for disabled guests
-
Car hire
-
Sauna
-
Solarium
-
Non-smoking throughout
-
Concierge service
-
Wheelchair accessible
-
Paid WiFi
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Guests can opt-out any cleaning services during stay
-
Shared stationery like menus, pens are removed
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Food delivered to guest room
-
Process in place to check health of guests
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
Delivered food - securely covered
-
Thermometers for guests provided by property
-
Front desk (limited hours)
-
Tennis lessons on site
-
Fitness facilities (surcharge)
-
Internet access
-
Reception hall
-
Exercise/lap pool
-
Swimming nearby
-
Bicycle-friendly property
-
Electric bicycle charging station
-
Rooftop garden
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodations
Experience comfort and elegance in every room at Sheraton Maria Isabel Hotel Towers. Enjoy custom-designed plush mattresses, spacious bathrooms, and modern amenities including air conditioning and cable channels.
Exceptional Facilities
Indulge in a variety of facilities such as an outdoor pool, fitness center, and tennis court during your stay. Unwind at Jorongo bar with live mariachi music or savor award-winning Italian cuisine at Ristorante Amici.
Prime Location
Conveniently situated in Mexico City's financial district on Paseo de la Reforma Avenue, our hotel offers easy access to iconic landmarks like the Angel de la Independencia Monument and the U.S. Embassy. Explore the city's attractions with the Historic Centre just a short drive away.
Book your stay at Sheraton Maria Isabel Hotel Towers for a memorable and luxurious experience.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
For any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. If the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel.
Please consider that all payments in cash, must be in Mexican pesos, we cannot accept USD because of a government regulation.
A deposit may be required at the property.
Property Policies
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
-
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
-
Internet
WiFi is available in all areas and costs USD 11 per 24 hours.
-
Parking
Public parking is possible on site (reservation is not possible) and costs USD 11.50 per day.
Location
Guest Reviews
Buen servicio de concierge
N/A
todo me gustó mucho, la ubicación, la habitación, pero creo que por lo años que tiene el hotel ya le hace falta una remodelada al bar donde hay música en la noche y tal vez un restaurente o bar en uno de los pisos más arriba para aprovechar la vista al ángel de la independencia.
Que no hay sillones en el área de recepción.
El área del restaurante
Me dieron la habitación que quisieron, les pedí con vista al ángel pero me la negaron, dando prioridad a los extranjeros
Excelente service by all staff, from front desk, to restaurant and cleaning person.
spacious room, good noise isolation and great views.
very comfortable bed
noisy air conditioner
all tv stations in English and no way to change to Spanish, being in Mexico....???
I tried to hook up my Firestick to watch my favorite shows, was not recognised by TV and maintenance could not assist. minor issue not really a problem.
La atención y la comida del Club estaban muchísimo mejor de lo que las recordaba.
Fuimos atendidos por Jade en recepción y por Fidel en el Club y nos sentimos muy a gusto. La céntrica ubicación, limpieza y demás.
Todo estuvo perfecto.
The one outstanding feature of this hotel is the conceirge team. They are absolutely incredible. I stay at the hotel mainly just because of their exceptional service.
In general the staff are very kind and helpful.
The platinum lounge staff are also great as are the bell staff and front desk
I had some serious issues with the room as I checked in very very late and room was 14 degrees when I walked in the air conditioning was set at that.
Throughout my stay there were not able to get the room to a normal temperature so I had to use a heater which was absurd.
Management was involved and never resolved the situation
La atención fue increíble!
EL DESAYUNO BUENISIMO
Very nice and great service throughout the hotel, will definitely recommend it !! Everyone has great customer service as well verry polite and helpful. We got also some great recommendations from the staff Amazing views from my hotel room💓🙏💯🇲🇽
I was for a conference in Mexico City. The Hotel was recommended by the organisers. What should I say. Starting from the pick up at the Airport, the welcome at the Hotel. They do appreciate loyalty members as you would expect it. I was ther for the first time but was welcomed like a regular visitor.
The rooms are big and the lounge is offering everything you look for - if you are eligible 😃
The lobby Bar is well equipped and the service is very friendly.
I used the concierge service as well - which I must say is extraordinary. Also like the reception very friendly and willing to support whatever is necessary. Will for sure come again.
La verdad que la ubicacion es excelente. El servicio al cuarto tambien fue rapido, la comida muy rica, y la atencion del personal fue siempre excelente, con mucha amabilidad y celeridad
Por el precio, las habitaciones y su decoracion son viejas, y deberian hacer un upgrade de las mismas.
The hotel is a great location, we walked to most places such as the Museum of Anthropology (excellent) and for those not so inclined to walk 30+ min, then Uber very reasonable.
We had a room upgrade given our membership status: great size and although a bit "tired" as in wallpaper and carpet, the room was quiet, very clean and staff thorough.
Club lounge such a great benefit. Breakfast was very good with lots of variety and evening excellent. The four staff who served/ waited upon us were friendly, helpful and were always hustling to make sure we were happy and had what we needed. Thank you to Jose A., Marian, Carlos and Fidel!
This is a Fantastic hotel, in the heart of Reforma. It’s a great hotel for being central to many attractions, and there is a lot to walk to, from modern malls, to small local cafes and taco stands. I stayed here with a friend two years ago, and came back with my family because I enjoyed the hotel so much. Being in a massive city, It’s great to stay in a hotel that acts as a resort with several restaurants, a full gym, spa, salon, room service etc. the hotel is IMPECCABLY clean, and the staff are very attentive and warm. For gringos like me, good air conditioning is a MUST, and the rooms get nice and cool for sleeping!! Some additional tips would be that the sushi bar in the hotel bar is AMAZING! It’s made fresh to order, and rivals any other top tier sushi restaurant. There is also a salon in the hotel near the back elevators, and Isabel is a really fantastic stylist for both men’s and women’s cuts! I also had a mani/pedi, and it was an attentive and luxurious experience, not just a quick rushed, nail salon job like we have in the States. Isabel and the salon are a hidden gem, so if you need a stylist while you’re there. She’s your gal!
Your guide to the flawless travel experience
Popular Countries
Get our app
