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Facilities
Property facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Car hire
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Sauna
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Dry cleaning
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Barber/beauty shop
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Non-smoking throughout
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Outdoor pool
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Airport shuttle (additional charge)
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Concierge service
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Wheelchair accessible
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Electric vehicle charging station
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Rooftop pool
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Paid WiFi
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
Review Highlights
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Property Description
Luxurious Accommodations
Experience comfort and elegance in every room at Sheraton Maria Isabel Hotel Towers. Enjoy custom-designed plush mattresses, spacious bathrooms, and modern amenities including air conditioning and cable channels.
Exceptional Facilities
Indulge in a variety of facilities such as an outdoor pool, fitness center, and tennis court during your stay. Unwind at Jorongo bar with live mariachi music or savor award-winning Italian cuisine at Ristorante Amici.
Prime Location
Conveniently situated in Mexico City's financial district on Paseo de la Reforma Avenue, our hotel offers easy access to iconic landmarks like the Angel de la Independencia Monument and the U.S. Embassy. Explore the city's attractions with the Historic Centre just a short drive away.
Book your stay at Sheraton Maria Isabel Hotel Towers for a memorable and luxurious experience.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
For any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. If the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel.
Please consider that all payments in cash, must be in Mexican pesos, we cannot accept USD because of a government regulation.
A deposit may be required at the property.
Location
Guest Reviews
The hotel is great and in a very convenient location. I was particularly happy with the club lounge. Marian provided amazing and friendly service during the breakfast. Thanks!
Location is great, amenities are amazing and staff is very friendly and approachable. Efren and Marian in the club were exceptional.
La ubicacion es muy buena
La estancia fue horrorosa. Las habitaciones estan viejas, los colchones blandos, el baño tiene olores y en la habitacion encintramos 2 dias cucaracjas caminando por el baño y por las paredes. Unas cucarachas enormes que vuelan y son dificiles de matar. Muy decepcionante y mas si tenemos en cuenta que es un hotrm de 5 estrellas.
La vistas al ángel, las camas su confort,la atención del personal👌🏻✨️
El restaurante le falta tener otras opciones, solo italiana.
muy elevados los precios .....
Veía que la mayoría de los huéspedes salían a comer fuera .
Pero solo eso .
La ubicación
Habitaciones linda pero antiguas
I recently stayed at the Sheraton María Isabel in Mexico City, and the experience was top-tier from start to finish. The facilities are excellent, well-maintained, and perfectly located, making it a comfortable home base for any trip to the city.
What truly elevates this property, however, is the team. The entire staff provides spectacular hospitality—attentive, warm, and professional. A special shout-out goes to Carlos and Efrén on the Club Floor. They consistently went above and beyond to ensure every detail of our stay was taken care of with unmatched service and genuine care.
I will definitely be returning on my next visit to Mexico City. Highly recommended!
Overall, we had a good stay. The hotel was comfortable and the service from the staff was generally very good. We also had a positive experience with room service and the other services we used during our stay.
Our main issue was the check-in experience at the front desk. We arrived at the hotel at around 10:00 AM and asked whether an early check-in would be possible. We were told that it was already being processed and that our room should be ready in about an hour.
When we returned, after waiting in line again, a different staff member told us to wait another 40 minutes. We came back once more, again having to wait in a long line due to the busy season, only to eventually be told that early check-in was actually not available and that we would have to wait until 3:00 PM.
We completely understand that rooms may not be available before the official check-in time. Our frustration was with the inconsistent information. Had we been told from the beginning that the room would not be available until 3:00 PM, we would have simply left our luggage with the hotel and used the morning and early afternoon for our activities instead of repeatedly returning to reception and spending a significant amount of time waiting in line.
Better and more consistent communication from the front desk would have made a big difference.
Great atmosphere at the Sheraton Hotel. We had a great view of the Angel de la Independencia! The food at the Sheraton Club was delicious. Special thanks to the staff including Jose, Efren, Fidel, and Alma! They were amazing and friendly
Concierge lounge employees Jose, Efren, and Fodel are excellent and helped make our hotel stay a wonderful experience!
Ubicación, desayuno, vista desde la habitación y atención del personal.
El número de toallas no coincidió con el número de personas.
Central location
A lot of things were broken, not restocked, worn down. Clearly a place that it past its glory.
Conveniently located next to the angel of independence right across the street. Tons of food options only a 10 minute walk away from the hotel. Staff was very kind and helpful, took our bags from the entrance to the room. Beautiful property including the rooftop pool (which no one hardly uses) and one of the oldest hotels in the area!
Jose, Edgar and Marian in the club lounge were amazing. Their service was first class. Can’t wait to return
The best thing about this hotel is its location, and if you're lucky, you might even get a view of the Angel of Independence on Paseo de la Reforma.
The hotel is large, and the rooms are spacious. However, it's an older building, and you can see that in some of the details.
The service is quite good, and the food at the Amici restaurant (breakfast/dinner) is very good.
Despite being on one of Mexico City's busiest streets, the rooms are quite quiet, which isn't a problem if you want a good night's sleep.
I would definitely stay at the Sheraton Maria Isabel again.
Excelente, decidí extender un dia más la estancia ya que la ubicación es excelente para conocer la ciudas
El monomando de la ducha
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