Sheraton Maria Isabel Mexico City Reforma

Hotels
•
Sheraton
8.5 (2170 reviews)
Paseo de la Reforma 325 , Mexico City , MX
+52 55 5242 5555

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location (Reforma, close to transport and restaurants)
Very friendly and helpful staff/service
Outstanding breakfast and cafe options
Clean and well maintained hotel
Good wifi and high-speed connectivity
Rooms with great views and spacious when applicable
Cons:
Perceived high cost / value for money concerns (breakfast, parking, room price)
Pool closed at night
Gym hard to find / not clearly available
Some rooms small for the price or bed/room mismatches
Occasional room issues: shower/A/C problems
Parking cost is high

Categories

Cleanliness
8.8
Generally praised as very clean and well maintained in multiple reviews; no major cleanliness complaints.
Service
9.5
Staff repeatedly described as excellent, very helpful and attentive (housekeeping and front desk singled out).
Location
9.5
Location repeatedly called exceptional/excellent, convenient to transport, restaurants and business areas (Reforma/Angel).
Room Quality
8
Mixed: several comments about spacious rooms and great views, but some reports of small rooms for price, bed/room mismatches and occasional cold due to AC being turned off.
Amenities
7.4
Mixed amenities: praised breakfast and wifi, but complaints about pool closure at night and difficulty finding/using the gym; some inconsistency reported.
Value for Money
6.8
Multiple mentions that the hotel is pricey: expensive breakfast and parking and some guests felt the room size did not match the price.
Food and Beverage
9.3
Strongly positive: breakfast repeatedly praised as very good/varied; café and F&B options highlighted positively.
Overall Experience
8.7
Overall experience skewed positive with many 'everything perfect' and 'will return' comments, tempered by value and some amenity/room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodations
Experience comfort and elegance in every room at Sheraton Maria Isabel Hotel Towers. Enjoy custom-designed plush mattresses, spacious bathrooms, and modern amenities including air conditioning and cable channels.

Exceptional Facilities
Indulge in a variety of facilities such as an outdoor pool, fitness center, and tennis court during your stay. Unwind at Jorongo bar with live mariachi music or savor award-winning Italian cuisine at Ristorante Amici.

Prime Location
Conveniently situated in Mexico City's financial district on Paseo de la Reforma Avenue, our hotel offers easy access to iconic landmarks like the Angel de la Independencia Monument and the U.S. Embassy. Explore the city's attractions with the Historic Centre just a short drive away.

Book your stay at Sheraton Maria Isabel Hotel Towers for a memorable and luxurious experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. If the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel.

Please consider that all payments in cash, must be in Mexican pesos, we cannot accept USD because of a government regulation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.5
Based on 2170 reviews
Cleanliness: 8.8
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 7.4
Value for Money: 6.8
Food and Beverage: 9.3
Overall Experience: 8.7
C
Carmelo • couple • es
10
Los Sheraton no fallan
2026-11-04 • via Nuitee
C
Cinthia • extended_group • fi
10
2026-11-03 • via Nuitee
S
Sandra • couple • us
5
I will not stay there again.
Pros:

Only the location

Cons:

It was dirty, my room was moldy and dirty, the tub wouldn’t drain and the entire room was disgusting. The hotel also lied that it was full to avoid changing my room. I knew for a fact that they lied

2026-11-02 • via Nuitee
I
Iuliia • couple • us
9
All were good
Pros:

Perfect place

Cons:

A little light repair wouldn’t hurt.

2026-10-29 • via Nuitee
N
navas falla • family_with_children • gt
10
Viaje espectacular
Pros:

La atención del personal es insuperable.

Cons:

Que no hubiera acceso directo de la yorre en la q estabamos al sheraton club

2026-10-29 • via Nuitee
A
Andres Juan • extended_group • co
10
2026-10-26 • via Nuitee
M
Martin F • extended_group • us
10
2026-10-25 • via Nuitee
A
Armando • solo_traveller • us
10
Excellent place, excellent location and though old, very well maintained
Pros:

Location is excellent
Staff is awesome, will help with any question

2026-10-22 • via Nuitee
P
Patricio • extended_group • ec
5
Incómodo
Pros:

Instalación

Cons:

Mucho control de acceso, me sentía un delincuente

2026-10-21 • via Nuitee
F
fagih • family_with_children • td
5
2026-10-19 • via Nuitee
C
Carolina • extended_group • co
9
2026-10-15 • via Nuitee
X
XIOMARA • family_with_children • gt
9
2026-10-15 • via Nuitee
P
PENAGOS • family_with_children • us
10
Pros:

Todo excelente

2026-10-14 • via Nuitee
C
César • solo_traveller • us
10
Gracias.
Pros:

La habitación muy espaciosa, con excelente vista y todas las comodidades.

Cons:

Me hubiera gustado una hoja o folleto en la habitación con información sobre los restaurantes en el hotel, gimnasio, etc.

2026-10-13 • via Nuitee
E
Enrique • family_with_children • co
10
Pros:

Excellent

2026-10-11 • via Nuitee
J
juan • family_with_children • co
8
Pros:

Un hotel con excelente ubicación, buena atención pero costoso, un desayuno muy bueno y variado pero alto costo si no esta incluido en la tarifa

Cons:

El costo del desayuno tuve dos reservas y en una no tome el desayuno

2026-10-10 • via Nuitee
T
Trejo Valencia • extended_group • mx
8
un poco caro para habitacion en la que estuvimos
Pros:

desayuno excelente variedad, excelente ubicacion y wifi funcionaba en todo el hotel, el hotel muy limpio

Cons:

que nos fueron apagar el aire acondicionado porque estaba fria la habitacion, pero despues se volvio a prender y si se sintio frio en la habitacion

2026-10-08 • via Nuitee
D
Daniela • family_with_children • mx
9
Todo bien
Pros:

Super bien todo. Buena ubicación, estacionamiento, fácil acceso a lugares de interés, check in rápido, desayuno buffet muy completo y personal muy amable.

Cons:

El costo del estacionamiento está muy caro

2026-10-07 • via Nuitee
A
Antonio • extended_group • mx
10
2026-09-17 • via Nuitee
V
Vijay • couple • us
8
Pros:

All good.

Cons:

I had booked a room with a king or 2 double beds. When I checked in, the front desk person told me that he would give me a room in the new/upgraded tower with queens. I said fine. When I got to the room, it was 1 full/queen bed and no place to move around. I did not have time as I had to go to an event but i complained and they said they would change the room. They did at 10:30 at night. Make sure you get what you paid for.

2026-09-17 • via Nuitee