Sheraton Maria Isabel Mexico City Reforma

Hotels
•
Sheraton
8.7 (2284 reviews)
Paseo de la Reforma 325 , Mexico City , mx

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Children allowed
Pets allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great Location
Excellent Service
Cons:
Rooms need renovation
Limited breakfast choices for vegetarians

Categories

Cleanliness
8.63
Most reviews mentioned cleanliness positively, with some suggesting it could improve.
Service
9.1
Service was consistently praised across multiple reviews, indicating high satisfaction.
Location
9.14
Location received strong positive feedback, being a major draw for many guests.
Room Quality
8.09
Room quality was noted as needing renovation in some reviews, reflecting a need for improvement.
Amenities
8.62
Amenities were mentioned positively, although some specific amenities could imply a need for updates.
Value for Money
8.78
Value was seen as dependent on deals, indicating mixed feelings but overall decent impressions.
Food and Beverage
8.63
Food quality was positively highlighted, though breakfast options were limited for certain diets.
Overall Experience
8.6
Overall experience was very positive, with some minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:36

Property Description

Luxurious Accommodations
Experience comfort and elegance in every room at Sheraton Maria Isabel Hotel Towers. Enjoy custom-designed plush mattresses, spacious bathrooms, and modern amenities including air conditioning and cable channels.

Exceptional Facilities
Indulge in a variety of facilities such as an outdoor pool, fitness center, and tennis court during your stay. Unwind at Jorongo bar with live mariachi music or savor award-winning Italian cuisine at Ristorante Amici.

Prime Location
Conveniently situated in Mexico City's financial district on Paseo de la Reforma Avenue, our hotel offers easy access to iconic landmarks like the Angel de la Independencia Monument and the U.S. Embassy. Explore the city's attractions with the Historic Centre just a short drive away.

Book your stay at Sheraton Maria Isabel Hotel Towers for a memorable and luxurious experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. If the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel.

Please consider that all payments in cash, must be in Mexican pesos, we cannot accept USD because of a government regulation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 11 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 11.50 per day.

Location

Guest Reviews

8.7
Based on 2284 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.78
Food and Beverage: 8.63
Overall Experience: 8.6
Z
Zairo • couple • mx
10
2026-07-21 • via Nuitee
M
Masaharu • solo_traveller • jp
3
2026-07-20 • via Nuitee
A
Armando • solo_traveller • mx
10
Pros:

Excelente, decidí extender un dia más la estancia ya que la ubicación es excelente para conocer la ciudas

Cons:

El monomando de la ducha

2026-07-19 • via Nuitee
A
Armando • solo_traveller • jm
10
Pros:

La atención es magnífica, la comida es muy buena y las habitación muy cómoda.

Cons:

No me gustó que el baño tuviera los accesorios deteriorados

2026-07-19 • via Nuitee
E
Elizabeth • couple • us
10
2026-07-17 • via Nuitee
D
Dalila • family_with_children • us
8
No bad at all just a few things that I would change maybe location next time.
Pros:

The noise was loud, I stayed on the 6th floor, and at times it was hard to sleep during the daytime to take a nap, so I was not able to do so. Take Uber; taxis are too pricey, and hotel transportation is up the room on price.

Cons:

Some facilities look as if they were updated, like the pool needs to be redone for the kind of hotel that it is. Also, disappointed there was no jacuzzi.

2026-07-16 • via Nuitee
A
Ana • extended_group • mx
8
Comfortable and welcoming
Pros:

Location is great

Cons:

Premises look very old

2026-07-16 • via Nuitee
R
Rafael Adolfo • family_with_children • it
10
2026-07-13 • via Nuitee
G
gary • solo_traveller • fr
9
2026-07-12 • via Nuitee
G
Guerra • solo_traveller • mx
8
Pros:

location

Cons:

old and not very clean

2026-07-10 • via Nuitee
K
Kevin • couple • gb
7
Okay
Pros:

Great location

Cons:

Price for breakfast

2026-07-08 • via Nuitee
M
Marquez • solo_traveller • mx
10
Pros:

Todo excelente

2026-07-08 • via Nuitee
S
Sandra • family_with_children • us
10
2026-07-05 • via Nuitee
N
NYMCGUIRE • Family • Queens, New York
10
World Cup visit
Pros:

This review is for the lounge. I was traveling for the World Cup and found myself with limited options to watch Mexico v S Korea. The bars and restaurants and plaza were packed. We found refuge in the Sheraton lobby bar. The atmosphere outside the hotel was chaotic and the lobby very busy, We entered a little out of sorts and because of the crowds we couldn’t find anywhere to sit or stand. Within seconds we were approached by staff and given a perch to stand in and drinks ordered. A few minutes later management approached us and offered us seats at a table they rearranged to accommodate us. The staff were amazing and attentive which is really something considering the game was so wild. Gustavo was running the show. Although the staff were fully committed to rooting for Mexico they never missed a beat. It was a highlight of our trip. Bravo!

2026-07-03 • via Tripadvisor
S
Said • extended_group • mx
10
genial
Pros:

la atención del personal

Cons:

todo estuvo bien

2026-07-02 • via Nuitee
M
Maria Del Carmen • extended_group • mx
10
2026-06-30 • via Nuitee
A
AbdulRahim • extended_group • sa
8
2026-06-30 • via Nuitee
W
wisetechie • Couples • Seattle, Washington
2
Would not recommend this hotel in CDMX
Pros:

I had high expectations from this hotel due to the brand and the location, however overall this hotel has fallen flat on most expectations. Apart from the lounge there is nothing much to write about.

Despite being platinum, I was not offered an upgrade despite the hotel site showing absolute wide availability of each kind of room type. The room I got is in the original tower and dated. The fixtures are painted over, the bathrooms are old and moldy and overall does not seem like a five star hotel.

The staff itself is also not very attentive, when walking in and out of lobby, they just chat amongst themselves. Today we came back to a dirty room, for some inexplicable reason so room housekeeping was performed. We are still waiting.

Overall, if you are visiting CDMX, give this hotel a skip and choose someplace nicer.

2026-06-28 • via Tripadvisor
C
CARLA • family_with_children • mx
8
Pros:

ubicación y servicio

Cons:

hotel viejo, cortinas no cierran al 100%, agua de regadera era o muy caliente o muy fría,

2026-06-26 • via Nuitee
L
LB1_FJ • Couples • Whittier, California
8
Always love staying here
Pros:

One of my favorite hotels in CDMX. Great location and in walking distance to a lot of things, easy access to public transit. Great atmosphere and comfortable rooms with a nice soaking tub. I feel the value is great for mexico city. Hotel is always very clean and quiet. Service is wonderful with friendly staff. The gym is pretty good too if you want to squeeze in a workout and they have a sauna in the locker room. They even have a (very small) rooftop pool.

2026-06-22 • via Tripadvisor