Sheraton Centre Toronto Hotel

Hotels
Sheraton
8.5 (3481 reviews)
123 Queen Street West , Toronto , ca

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Limited food options
Cold pool area

Categories

Cleanliness
8.58
The rooms were clean every day.
Service
9.05
The staff were friendly, knowledgeable, and helpful.
Location
9.09
The location is excellent with many nearby amenities.
Room Quality
8.54
Rooms are spacious and very comfortable.
Amenities
8.07
Facilities and services are good, but some amenities may not meet expectations.
Value for Money
8.53
The price is reasonable given the location and service.
Food and Beverage
7.58
Food was fine but breakfast options were limited.
Overall Experience
8.55
Overall, a great stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:37

Property Description

Luxurious Downtown Toronto Stay

Upscale Amenities: Enjoy a lavish experience with an indoor/outdoor heated pool, a modern gym, and a renovated 43rd floor Club Lounge.

Elegant Guest Rooms: Relax in spacious rooms featuring a mahogany work desk, marble bathrooms, a flat-screen TV with in-room movies, and a coffee maker.

Convenient Location: Explore Toronto with ease as the hotel is a stone's throw away from Nathan Phillips Square and CF Toronto Eaton Centre, and within walking distance of major attractions like the Metro Toronto Convention Centre and the Air Canada Centre.

Ready to experience luxury in the heart of Toronto? Book your stay at the Sheraton Centre Toronto Hotel now.

Important information:

Please note the credit card used for booking must be presented at time of check in. Please contact hotel to obtain 3rd party authorization form.

Please note that the breakfast inclusive rate includes the buffet breakfast.In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

8.5
Based on 3481 reviews
Cleanliness: 8.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 7.58
Overall Experience: 8.55
J
Jake solo_traveller gb
8
2026-08-22 via Nuitee
K
Kimberly solo_traveller ca
10
Relaxing
Pros:

Comfortable and easy access to amenities

2026-08-22 via Nuitee
D
David couple ca
9
2026-08-22 via Nuitee
D
Dale couple ca
10
We will be back soon !
Pros:

Easy registration. Thanks Morgan!

Cons:

Loved being on the third floor with patio, and view of the pool.

2026-08-22 via Nuitee
A
Ahmed family_with_children ve
5
2026-08-21 via Nuitee
B
Brecht extended_group be
10
2026-08-20 via Nuitee
M
Melissa family_with_children ca
7
2026-08-20 via Nuitee
S
Sara extended_group es
9
2026-08-19 via Nuitee
C
Claudio family_with_children ca
7
Buen hotel, pero con varios puntos flacos.
Pros:

Bien ubicado, en general buenas instalaciones, el sector de la piscina algo descuidado

Cons:

Los restaurantes no están a la altura de un hotel de este segmento, malos, mal servidos, lentos. Salvo algunas excepciones muy temprano en el desayuno, los otros servicios sobretodo de 43 down no valen la pena.
Lo otro es que me parece el colmo que te cobren extra por las reposeras de primera fila en la piscina. No se trata de que no se puedan pagar, se trata de que eso ya debe estar en el valor que se cobró por quedarse en un sheraton.

2026-08-19 via Nuitee
M
Marilyn family_with_children ca
7
Overall it was a good experience and I would stay there again
Pros:

The location was great - close to everything that we wanted to see/visit. The room was good but the bathroom was a little small compared to other Marriott hotels that I have stayed with (understanding Toronto is a much larger city than other places where I have stayed at a Marriott) and the beds were really comfortable.

Cons:

First day half way through my shower the hot water ran out and my husband did not have any hot water for his shower but we let the front desk know and it was fixed by the next day.

2026-08-19 via Nuitee
I
Isobel family_with_children gb
10
Great stay with a refreshing swim in the pool with great views!
Pros:

The pool was excellent!

Cons:

Nothing

2026-08-19 via Nuitee
P
Pierre-Olivier solo_traveller ca
7
Pros:

Location is hard to beat, very friendly staff (especially for breakfast).

Cons:

Pool is okay, but crowded. Rooms are okay. Price was high.

2026-08-19 via Nuitee
C
Christophe extended_group fr
9
2026-08-19 via Nuitee
A
Annie solo_traveller ca
10
Très beau séjour en famille dans un établissement qui a répondu à nos besoins en tout point.
Pros:

Le personnel est vraiment exceptionnel, toujours très avenant, chaleureux, polis et près à nous aider.

2026-08-18 via Nuitee
G
Gianluca family_with_children it
9
Ottimo
Pros:

Location e servizi

Cons:

Nulla

2026-08-18 via Nuitee
C
Chris family_with_children gb
7
Great location. Go elsewhere for breakfast.
Pros:

Location

Cons:

A bit tired. Food could have been better

2026-08-18 via Nuitee
T
Tania couple it
7
Gita a Toronto
Pros:

Posizione centrale e comoda, colazione molto ben organizzata all’interno di un Cafè nella hall dell’hotel con piatti buoni e abbondanti.

2026-08-17 via Nuitee
L
Lucinda family_with_children gb
10
Pros:

Staff so friendly, very smooth check in and managed an early check which worked well as off to see the Bluejays play.
Really clean and comfortable room. Swimming pool great and open until 10pm which was even better as we could have a swim after a busy day out.
Breakfast the next day was included in price and delicious, again all staff very friendly.

Cons:

Nothing

2026-08-17 via Nuitee
N
Nurit solo_traveller il
9
Pros:

מיקום מצוין!

2026-08-17 via Nuitee
J
John couple us
7
2026-08-17 via Nuitee