Sheraton Centre Toronto Hotel

Hotels
•
Sheraton
8.5 (3547 reviews)
123 Queen Street West , Toronto , CA
+1 416-361-1000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Limited food options
Cold pool area

Categories

Cleanliness
8.58
The rooms were clean every day.
Service
9.05
The staff were friendly, knowledgeable, and helpful.
Location
9.09
The location is excellent with many nearby amenities.
Room Quality
8.54
Rooms are spacious and very comfortable.
Amenities
8.07
Facilities and services are good, but some amenities may not meet expectations.
Value for Money
8.53
The price is reasonable given the location and service.
Food and Beverage
7.58
Food was fine but breakfast options were limited.
Overall Experience
8.55
Overall, a great stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:37

Property Description

Luxurious Downtown Toronto Stay

Upscale Amenities: Enjoy a lavish experience with an indoor/outdoor heated pool, a modern gym, and a renovated 43rd floor Club Lounge.

Elegant Guest Rooms: Relax in spacious rooms featuring a mahogany work desk, marble bathrooms, a flat-screen TV with in-room movies, and a coffee maker.

Convenient Location: Explore Toronto with ease as the hotel is a stone's throw away from Nathan Phillips Square and CF Toronto Eaton Centre, and within walking distance of major attractions like the Metro Toronto Convention Centre and the Air Canada Centre.

Ready to experience luxury in the heart of Toronto? Book your stay at the Sheraton Centre Toronto Hotel now.

Important information:

Please note the credit card used for booking must be presented at time of check in. Please contact hotel to obtain 3rd party authorization form.

Please note that the breakfast inclusive rate includes the buffet breakfast.In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

8.5
Based on 3547 reviews
Cleanliness: 8.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 7.58
Overall Experience: 8.55
S
Shiraj • family_with_children • us
2
They should change the breakfast menu to buffet breakfast. Customer service is very poor.
Pros:

Breakfast is not worth for the price e they charge, most of the items are not available.

Cons:

Nothing

2026-09-12 • via Nuitee
R
Rosanna • couple • us
10
2026-09-12 • via Nuitee
P
Phoebe • family_with_children • gb
10
Pros:

Great location and very friendly staff. The amenities were excellent.

2026-09-12 • via Nuitee
A
ARZU • couple • tr
8
Şehrin çok merkezi bir konumda
Pros:

Konumu mükemmel

Cons:

Kahvaltı seçenekleri çok az

2026-09-12 • via Nuitee
M
Melanie • family_with_children • de
9
Super Hotel in perfekter Lage
Pros:

es ist ein sehr großes Hotel in einer perfekten Lage. Man kann zu Fuß ziemlich viel erreichen. Auch der Pool war super.

2026-09-11 • via Nuitee
C
Christopher • solo_traveller • gb
9
2026-09-11 • via Nuitee
A
Amberleigh • couple • ca
10
Pros:

Location was great close to everything
Staff were very welcoming
Room was very comfortable

Cons:

Didn’t have a hot tub

2026-09-11 • via Nuitee
H
Hong • solo_traveller • ca
8
Pros:

Excellent location which is just across the city hall. They didn't clean my room at all. No one answered the phone from the cleaning service. The front desk provided a small discount by the end. Overall it was a pleasure.

2026-09-11 • via Nuitee
Z
ZEINAB • extended_group • us
10
2026-09-11 • via Nuitee
B
Beat • solo_traveller • ch
10
2026-09-11 • via Nuitee
K
Kristina • family_with_children • us
10
Comfortable and good ambiance
Pros:

Enjoyed the experience. The lobby had nice ambiance and they offered us late check out

Cons:

They gave us a room at the end of a long hallway

2026-09-10 • via Nuitee
A
Abirami • solo_traveller • ca
10
Pros:

The location is amazing!

2026-09-10 • via Nuitee
S
Sheryl • extended_group • us
10
2026-09-10 • via Nuitee
F
Fanlin • extended_group • ca
9
2026-09-10 • via Nuitee
A
Alexandra • solo_traveller • fr
8
Un hotel très bien placé et fort pratique
Pros:

Belle vue
Grand lit confortable, vrai bureau pour travailler. Emplacement central fort agréable

Cons:

Internet un peu lent, même en version RJ45. Chambre un peu vieillotte mais ok

2026-09-09 • via Nuitee
Y
Yannic • extended_group • de
8
2026-09-09 • via Nuitee
G
Gerard • couple • ie
9
Pros:

It was in a very good location, the staff were really friendly and helpful, it was very clean, overall a very pleasant experience.

2026-09-09 • via Nuitee
R
Ríos Martínez • couple • mx
7
comodo aunque tuve inconvenientes desagradables
Pros:

la ubicación y el hotel tiene salidas por dos calles principales que son muy accesibles, las camas muy comodas y la vista espectacular

Cons:

que no querian respetar mi reservacion que era con cama KING y me querian dar una de dos camas o una Queen y me querian cobrar mas por darme un upgrade y sino eres miembros de Marriot no tienes internet lo cual es pesimo, yo soy miembro pero aun asi no creo sea justo. El personal muy hostil en recepcion.

2026-09-09 • via Nuitee
L
Luis Angel • solo_traveller • mx
10
Excelente hotel
Pros:

la ubicación y comodidad de la suite

Cons:

nada, me encantó

2026-09-08 • via Nuitee
V
Veronica • extended_group • us
8
2026-09-08 • via Nuitee