Sheraton Centre Toronto Hotel

Hotels
•
Sheraton
8.3 (3277 reviews)
123 Queen Street West , Toronto , CA
+1 416-361-1000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location with skyline/Nathan Phillips Square views
Clean rooms and comfortable beds
Club lounge on 43rd floor praised
Good food and lobby bar
Helpful staff in many instances (upgrades, courteous service)
Convenient PATH access and proximity to attractions
Cons:
Front-desk/reception reported as rude or unwelcoming by some guests
Paid WiFi policy, connectivity issues and confusion over package inclusions
Minor room maintenance issues (worn curtains, peeling wallpaper, limited bathroom storage)
Occasionally crowded/busy lobby during events
Perceived as expensive for some stays (event pricing, value concerns)

Categories

Cleanliness
8.8
Multiple reviews mention rooms and public areas as very clean; minor maintenance issues noted (peeling wallpaper) but overall cleanliness is strong.
Service
7.6
Service is mixed: several guests praise courteous, helpful staff and upgrades, but some report rude or patronizing reception and inconsistent front-desk handling of packages.
Location
9.5
Consistently praised for an excellent, central location with views of Nathan Phillips Square, close to attractions, PATH access and convenient walking to theater/harbour tours.
Room Quality
7.9
Rooms have great views and comfortable beds, attractive interior for many guests, but some report worn curtains, small bathroom storage and minor maintenance needs.
Amenities
7.7
Strong amenities noted (club lounge on 43rd floor, pool access, valet, PATH connection), but complaints about unclear package inclusions, paid WiFi policy and lack of in-room information reduce the score.
Value for Money
7.1
Perceived as somewhat expensive by guests (event pricing, package confusion); frustrations around additional charges (WiFi, voucher issues) lower perceived value.
Food and Beverage
8.9
Food and beverage receive positive mentions: excellent food, a good lobby bar and a highly regarded club lounge.
Overall Experience
8.9
Overall stays are enjoyable and positive for most guests—great location, views and many strong services—tempered by occasional crowding in lobby and front-desk or maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Downtown Toronto Stay

Upscale Amenities: Enjoy a lavish experience with an indoor/outdoor heated pool, a modern gym, and a renovated 43rd floor Club Lounge.

Elegant Guest Rooms: Relax in spacious rooms featuring a mahogany work desk, marble bathrooms, a flat-screen TV with in-room movies, and a coffee maker.

Convenient Location: Explore Toronto with ease as the hotel is a stone's throw away from Nathan Phillips Square and CF Toronto Eaton Centre, and within walking distance of major attractions like the Metro Toronto Convention Centre and the Air Canada Centre.

Ready to experience luxury in the heart of Toronto? Book your stay at the Sheraton Centre Toronto Hotel now.

Important information:

Please note the credit card used for booking must be presented at time of check in. Please contact hotel to obtain 3rd party authorization form.

Please note that the breakfast inclusive rate includes the buffet breakfast.In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

8.3
Based on 3277 reviews
Cleanliness: 8.8
Service: 7.6
Location: 9.5
Room Quality: 7.9
Amenities: 7.7
Value for Money: 7.1
Food and Beverage: 8.9
Overall Experience: 8.9
M
Mathew • extended_group • us
7
Pros:

Location is excellent

Cons:

You ask for something it will arrive but late

2026-11-04 • via Nuitee
I
Idis • family_with_children • pa
10
Vacaciones en Toronto
Pros:

Ubicación excelente, habitación amplia y muy cómoda, vista hermosa a la cuidad, el área es muy segura y céntrica. Me encantó su jardín interno y el delicioso desayuno incluido.

2026-11-03 • via Nuitee
A
Anna Kristen • extended_group • sa
7
Cons:

The noise in the street at night is disturbing

2026-11-02 • via Nuitee
R
Reynalyn • family_with_children • ca
10
Pros:

The service was excellent...I would definitely reccomend this hotel to anyone looking for a comfortable and pleasant stay. I would happily come back again.

2026-11-02 • via Nuitee
A
Audrey Carole • couple • ca
10
Splendide
Pros:

L’emplacement était juste waouh. Notre chambre avait une magnifique vue .

2026-10-26 • via Nuitee
M
Meital • extended_group • ca
6
Pros:

everything was very very nice staff in the reception was a bit rude overall great location

Cons:

staff in the reception was not welcoming at all may i say even patronizing

2026-10-26 • via Nuitee
K
Kim • couple • us
8
Lovely stay but some things could have been better for the cost
Pros:

Beautiful property with excellent views, comfortable beds, quiet hallways, very clean, excellent food, and convenient location. We were able to walk to the theater and the harbour tour. There was an event in the square that was fun to watch from our room. The valet was very sweet! The PATH is attached to the hotel so there are several convenience stores very close.

Cons:

The check in was rough. I bought an additional package that includes the parking, dinner credits, morning coffee and high speed WiFi but was not given any info about it. I called to the desk once we got in the room and they said it would be loaded on my card. I sent a message in the app about the WiFi not working and was told to choose the $14.95 WiFi and i wouldn’t be charged. When we went down the next morning to get coffee they said I didn’t have a necessary voucher. We went to the desk and they were able to tell me that I had it for one night not 2 which is impossible because it forces you to take it for every day you stay. Gave me the coffee coupons, told me that I should choose the even more expensive WiFi and would be all set. We had to leave to catch our boat so they said they were talking care of it behind the scene sit. Took a picture of my receipt. We will see what happens at check out. There was also no explanation of the layout of the hotel. There is nothing in the room either. So I had to explore to find the pool (3rd floor). There is zero help finding anything that wasn’t part of this hotel. For instance, there is a Tim Hortons right outside one of the doors but we walked blocks to find one. Nor recommendations for other restaurants.

2026-10-25 • via Nuitee
수남 • family_with_children • kr
9
Pros:

룸 인테리어가 좋았음
편안한 느낌

Cons:

화장실 화자품이나 개인 물건을 올려놓을 공간이 작음

2026-10-25 • via Nuitee
B
Barbara • family_with_children • ch
8
Pros:

Gute Lage

Cons:

Das man erwähnen muss, wenn man das Zimmer jeden Tag gemacht haben will

2026-10-24 • via Nuitee
D
Daniel • solo_traveller • gb
10
Great stay. Though it was expensive for 1night, this was due to the marathon in Toronto.
Pros:

Location. Clean. The building is spectacular.

Cons:

Nothing.

2026-10-22 • via Nuitee
R
Robert • couple • ca
9
2026-10-20 • via Nuitee
K
Kirstin • solo_traveller • ca
10
Pros:

Everything. Location, lobby bar, staff, and room. Perfect stay, as usual.

2026-10-20 • via Nuitee
M
Marzanne • solo_traveller • za
8
Can recommend! Lovely stay. Convenient.
Pros:

Location is great

2026-10-20 • via Nuitee
O
Oludamilola • couple • ng
7
It was a pleasurable and enjoyable experience
Pros:

Location was good. Good proximity to key sights and sounds of the city. The skyline views were really good. The backdrop of the Nathan Phillips Square was a plus.
The club lounge on the 43rd floor was fantastic. And very courteous staff.

Cons:

The property is quite popular and hosts a lot of events making the lobby really really busy most times.

The window curtains in our room were really worn out and clunky. It wasn’t a good first impression for a 5 star hotel.

Some wallpaper in the bathroom near the sink seemed to be peeling off. Perhaps regular maintenance checks will help.


But other than these, our stay was really peaceful and enjoyable

2026-10-20 • via Nuitee
T
Thomas • couple • us
10
Staff was kind enough to move us up a floor and upgrade to a suite after learning of the very noisy guests in the neighb
Pros:

Well located

2026-10-19 • via Nuitee
H
Helen • extended_group • au
7
On arrival we asked if we could access our breakfast from 6.30am, we were told told kitchen opened at 7am and we could t
Pros:

Location

Cons:

Lack of resources in room. Darkness in bathroom.

2026-10-19 • via Nuitee
S
Schorner • couple • us
8
2026-10-19 • via Nuitee
S
Samuel • extended_group • co
9
2026-10-17 • via Nuitee
M
Marie-Pierre • solo_traveller • us
6
Pros:

The staff was nice and really helpful. The rooms are clean and well kept.

Cons:

Not having internet access if not a member is outrageous, and I will make sure to remember not to stay at the Sheraton because of this really cheap policy.

2026-10-14 • via Nuitee
L
Laura • couple • ca
6
2026-10-14 • via Nuitee