Sheraton Centre Toronto Hotel

Hotels
•
Sheraton
8.5 (3271 reviews)
123 Queen Street West , Toronto , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Limited food options
Cold pool area

Categories

Cleanliness
8.58
The rooms were clean every day.
Service
9.05
The staff were friendly, knowledgeable, and helpful.
Location
9.09
The location is excellent with many nearby amenities.
Room Quality
8.54
Rooms are spacious and very comfortable.
Amenities
8.07
Facilities and services are good, but some amenities may not meet expectations.
Value for Money
8.53
The price is reasonable given the location and service.
Food and Beverage
7.58
Food was fine but breakfast options were limited.
Overall Experience
8.55
Overall, a great stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:37

Property Description

Luxurious Downtown Toronto Stay

Upscale Amenities: Enjoy a lavish experience with an indoor/outdoor heated pool, a modern gym, and a renovated 43rd floor Club Lounge.

Elegant Guest Rooms: Relax in spacious rooms featuring a mahogany work desk, marble bathrooms, a flat-screen TV with in-room movies, and a coffee maker.

Convenient Location: Explore Toronto with ease as the hotel is a stone's throw away from Nathan Phillips Square and CF Toronto Eaton Centre, and within walking distance of major attractions like the Metro Toronto Convention Centre and the Air Canada Centre.

Ready to experience luxury in the heart of Toronto? Book your stay at the Sheraton Centre Toronto Hotel now.

Important information:

Please note the credit card used for booking must be presented at time of check in. Please contact hotel to obtain 3rd party authorization form.

Please note that the breakfast inclusive rate includes the buffet breakfast.In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 63 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 40 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 3271 reviews
Cleanliness: 8.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 7.58
Overall Experience: 8.55
B
Bob • solo_traveller • us
10
Would stay there again in a minute. Staff was exceptional from start to finish-throughout the hotel!
Pros:

Outstanding location

Cons:

Some food options offered a bit later, would have been great

2026-06-13 • via Nuitee
A
ATUL B • couple • in
9
excellent location, extreemly helpful staff
Pros:

Location was very convenient, superb

Cons:

breakfast should have been at exclusive restaurant.

2026-06-13 • via Nuitee
B
Benjamin • family_with_children • fr
10
2026-06-13 • via Nuitee
C
Christian • extended_group • de
8
Pros:

Perfect location & views, very friendly staff in breakfast area.

Cons:

Hotel is a bit worn out, could use some renovation.
Less friendly staff at reception and in the bar.

2026-06-13 • via Nuitee
L
LEE • solo_traveller • gb
9
2026-06-13 • via Nuitee
C
Carlos • couple • es
7
2026-06-11 • via Nuitee
T
Thi • solo_traveller • ca
10
2026-06-11 • via Nuitee
E
Esperanza • family_with_children • us
9
Everything was really nice!
Pros:

I was near CN tower and I could see it from my room.

Cons:

The fire alarm went off in the middle of the night and I couldn’t get back to sleep again

2026-06-10 • via Nuitee
A
Audrey • couple • ca
7
2026-06-10 • via Nuitee
S
Sally • extended_group • ca
9
Overall, very good accommodation and service.
Pros:

Very kind and helpful staff at all times. Beds were comfortable. Room clean. The pool was the best. Loved the pool!

Cons:

Need to replace sheer curtains as they were all ripped.

2026-06-10 • via Nuitee
F
Felix • family_with_children • ca
8
2026-06-09 • via Nuitee
C
CHARLES FRANKLIN • solo_traveller • br
9
No coração de Toronto.
Pros:

Localização excelente. Atendimento dos funcionários. Limpeza da acomodação.

Cons:

Preços mais altos, porém compatíveis com os benefícios.

2026-06-09 • via Nuitee
S
Stijn • solo_traveller • be
9
2026-06-09 • via Nuitee
M
Mia • solo_traveller • ca
5
2026-06-08 • via Nuitee
M
Mark • extended_group • ca
7
Pros:

Location

Cons:

Price for the size of room

2026-06-08 • via Nuitee
A
Anne • couple • ca
10
Excellent as always!
Pros:

Beautiful modern property. Excellent service by staff! Located close to major attractions.
Love staying at The Sheraton Centre!

2026-06-08 • via Nuitee
L
Lynn • solo_traveller • us
9
2026-06-08 • via Nuitee
A
Airton • couple • br
8
Localização nota 1000.
Pros:

Cama muito boa, vista excelente em frente da prefeitura de Toronto. Localização é nota 1000.

Cons:

Café da manhã deveria ser um buffet e não a base de cardápio, não há Wi-Fi para os hóspedes não portador de cartão fidelidade da Sheraton.

2026-06-08 • via Nuitee
M
Malcolm • solo_traveller • ca
10
Pros:

My grandson had a flu. The staff was so thoughtful and sincere. She came to check in on us. It was nice

Cons:

I loved it all

2026-06-08 • via Nuitee
G
Giuseppe Francesco • solo_traveller • it
9
2026-06-08 • via Nuitee