One Tijuana Otay

Hotels
•
Grupo Posadas - One Hotels
8.3 (1324 reviews)
Ave. Aeropuerto 1600; Lote 20, Alameda Otay Town center , Tijuana , mx
+526646360700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly Service
Amenities
Cons:
Cleanliness issues
Small Rooms
Rude Service
Hidden Fees

Categories

Cleanliness
7.28
Several reviews mentioned dirty rooms and bathrooms.
Service
8.75
Mixed sentiments; some reviewers noted rude staff, but others found them friendly.
Location
9.29
Numerous positive mentions of the convenient location near the airport and shopping.
Room Quality
7.74
Rooms described as small and uncomfortable in some reviews.
Amenities
8.27
General positivity towards the amenities, though some lacking, noted like extra towels.
Value for Money
8.23
Some value noted but issues with hidden fees and the experience.
Food and Beverage
8.28
Breakfast mentioned positively, but could have more variety.
Overall Experience
8.55
General experience was good, with some critical points noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:49

Property Description

Modern Comforts and Convenience
Experience a stay like no other at One Tijuana Otay. Unwind in our well-equipped rooms featuring air conditioning and flat-screen TVs, ensuring a comfortable and relaxing stay.

Convenient Location
Located just a short distance from top attractions such as Las Americas Premium Outlets and San Diego Convention Center, our 3-star hotel offers easy access to the best of Tijuana and San Diego.

Exceptional Service
Our 24-hour front desk staff is dedicated to making your stay memorable and hassle-free. From quick check-ins to local recommendations, we are here to cater to all your needs.

Book now to enjoy a seamless blend of comfort, convenience, and exceptional service at One Tijuana Otay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 1324 reviews
Cleanliness: 7.28
Service: 8.75
Location: 9.29
Room Quality: 7.74
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 8.55
F
Fredna Viridiana • family_with_children • mx
10
2026-07-03 • via Nuitee
J
Jose • couple • us
8
Cons:

The unfriendly staff. We ask for an iron and front desk never provide it to us.

2026-07-03 • via Nuitee
C
Clarisa • family_with_children • mx
9
Muy agradable
Pros:

La ubicación y sus alrededores son muy agradables, las camas son cómodas

2026-06-29 • via Nuitee
R
Rico • solo_traveller • mx
8
Pros:

La ubicación está perfecto 💯 por qué estaba muy cerca a donde me dirijia

Cons:

Que llegue temprano y no pude instalarme hasta que no hubiera la habitación, y pues el día de salida fue antes de lo que marcaba el horario

2026-06-28 • via Nuitee
G
Garibaldi • solo_traveller • mx
10
2026-06-27 • via Nuitee
E
Edgar Javier • extended_group • mx
1
Cons:

Pésimo servicio de personal en recepción

2026-06-27 • via Nuitee
K
Karla Fernanda • solo_traveller • yt
8
Pros:

La cama muy cómoda, no lo esperaba y muy limpio los cuartos

Cons:

El desayuno que esta incluido mejor no lo incluyan y solo regalen pan y café,

2026-06-23 • via Nuitee
M
Mayumy • couple • us
10
2026-06-22 • via Nuitee
O
Oscar • solo_traveller • us
9
2026-06-21 • via Nuitee
A
Arstanbekova • couple • kg
4
2026-06-20 • via Nuitee
H
Hector • solo_traveller • mx
10
2026-06-12 • via Nuitee
G
Garcia • family_with_children • mx
5
bien ubicada y buen precio
Pros:

la ubucacion fue lo mejor

Cons:

camas incomodas, se escuchan los ruidos de las demas habitaciones, se escuha cuando el cuarto que esta en el piso de arriba le baja a la palanca del baño, es muy pequeño, el cafe es malo y desayuno que ofrecen es malo

2026-06-10 • via Nuitee
M
Magaña • family_with_children • mx
10
muy aceptable
Pros:

estaba muy cerca del consulado,que es a donde íbamos

2026-06-09 • via Nuitee
R
Raul • solo_traveller • us
8
Pros:

Good but t.v have very low volume

Cons:

T.v

2026-06-08 • via Nuitee
S
Santos • solo_traveller • us
10
2026-06-07 • via Nuitee
J
Jose • solo_traveller • us
9
2026-06-06 • via Nuitee
A
Adrian • solo_traveller • mx
10
2026-06-05 • via Nuitee
S
Susana • solo_traveller • mx
10
Excelente atención y excelente hotel
Pros:

El desayuno 🤗

Cons:

Todo excelente

2026-06-05 • via Nuitee
J
Juan Carlos • couple • us
10
2026-06-04 • via Nuitee
J
Jorge • solo_traveller • mx
8
Pros:

La atención del personal.

Cons:

Una noche llegaron un grupo de personas en la madrugada haciendo un escandalo y tocano equivocadamente a mi puerta.

2026-06-02 • via Nuitee