Sheraton Santiago Hotel and Convention Center

Hotels
•
Marriott
8.2 (112 reviews)
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742 , Santiago , CL
56-22-335000

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Pets allowed

Facilities

Fitness facilities
Area shuttle (surcharge)
Electric car charging station
Comprehensive recycling policy
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Slow restaurant service
Cleanliness concerns

Categories

Cleanliness
7.41
Some reviews mention slow service and issues with room conditions.
Service
8.88
Friendly and professional staff highlighted in multiple reviews.
Location
8.92
Conveniently located near metro, shopping centers, and restaurants.
Room Quality
8.37
Rooms are described as big and comfortable.
Amenities
8.4
Good variety of options for breakfast and available facilities.
Value for Money
7.86
Overall pleasant stay; good value compared to the experience.
Food and Beverage
7.41
Slow service in the restaurant noted, impacting the dining experience.
Overall Experience
8.38
Generally enjoyable with positive interactions despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:20

Property Description

Discover the perfect blend of luxury and comfort at our Sheraton Santiago Hotel and Convention Center, where every stay promises to be unforgettable.

Recreational Oasis
Unwind in our stunning outdoor and indoor pools, or rejuvenate yourself in the sauna. Whether you're looking to relax or invigorate your spirit, our range of recreational amenities ensures your every need is catered to.

Culinary Delights
Savor international cuisine at El Jardin Coffee Shop, one of four exquisite restaurants. Enjoy 24-hour room service and refreshing drinks at our poolside bar, making dining convenient and delightful.

Business-ready Amenities
With 7578 square feet of versatile meeting space, we cater to your business needs, complemented by a fully-equipped business center. Our 24-hour airport shuttle service and concierge assistance make planning your travel seamless.

Book your stay today to indulge in the ultimate hotel experience in Santiago!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.2
Based on 112 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.38
S
sin lopez • family_with_children • cl
9
Días de relajo
Pros:

Desayuno, espacios, personal muy atento !!!

Cons:

Piscina muy helada , ambas

2026-05-22 • via Nuitee
F
Fernando • solo_traveller • cl
9
Buena relación costo/calidad
Pros:

Su ubicación. Relación precio-calidad

Cons:

Hay que arreglar y actualizar ciertos puntos de las instalaciones.
El desayuno no está a la altura de un hotel de calidad

2026-05-20 • via Nuitee
M
Max • couple • cl
10
2026-05-20 • via Nuitee
F
Fruitservice • solo_traveller • it
8
2026-05-19 • via Nuitee
E
enrique • solo_traveller • gt
10
2026-05-19 • via Nuitee
J
Jaime • solo_traveller • cl
10
Pros:

Todo bien

Cons:

Nada

2026-05-18 • via Nuitee
J
jose luis • couple • cl
8
habitación grande y cómoda
Pros:

cama buena

Cons:

Iluminación de la habitación
Ducha dificil de regular, con poco volumen de agua y sin ducha teléfono

2026-05-18 • via Nuitee
O
Omar • solo_traveller • uy
9
2026-05-17 • via Nuitee
J
javiera graciela • couple • cl
10
Pros:

El personal

2026-05-17 • via Nuitee
R
rodrigo • couple • cl
7
2026-05-17 • via Nuitee
C
carlos • solo_traveller • uy
10
Excelente
Pros:

Excelentes instalaciones. Servicios. Ubicación

Cons:

Nada

2026-05-17 • via Nuitee
M
María Alejandra • solo_traveller • cl
7
2026-05-16 • via Nuitee
I
INOSTROZA • extended_group • cl
10
2026-05-15 • via Nuitee
M
Manuel • solo_traveller • cl
9
2026-05-15 • via Nuitee
R
Roger Alencar • family_with_children • br
9
2026-05-13 • via Nuitee
T
Teresa • solo_traveller • cl
9
Pros:

Habitación limpia y cómoda para descanso.

Cons:

La habitación tenía té pero no hervidor. En la noche se sentía un poco de ruido desde otras habitaciones, considerando que reservé para descansar.
Las pastas que pedí en servicio a la habitación eran un plato bastante simple para el costo.
Las personas de la puerta (no de la recepción) eran poco amables.

2026-05-13 • via Nuitee
M
Marta Norma • couple • ar
10
La excelencia
Pros:

Todo

2026-05-13 • via Nuitee
H
Heidi • couple • au
8
2026-05-11 • via Nuitee
C
Cristina • family_with_children • ar
6
Cons:

La calefacción de la habitación no funcionaba, trajeron caloventor y como luego nos quejamos nos cambiaron de habitación en otra parte del hotel más antigua, donde la recepción había olor a humedad y las habitaciones muy antiguas.
Cada destacar que el personal, sobre todo de conserjería Gabriel sumamente amable.

2026-05-11 • via Nuitee
R
Ross • couple • cl
10
Relajo
Pros:

Todo en general

Cons:

Nada

2026-05-11 • via Nuitee