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Facilities
Property facilities
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Fitness facilities
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Area shuttle (surcharge)
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Electric car charging station
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Comprehensive recycling policy
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Sauna
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Ski storage
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Concierge service
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Wheelchair accessible
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Steam room
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Elevator
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Fitness facilities
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ATM/banking
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Gift shops or newsstand
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Conference space
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Golfing nearby
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Bicycle rentals nearby
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Ski storage
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Breakfast available (surcharge)
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Television in common areas
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Limo or town car service available
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Smoke-free property
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Wedding services
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Tours/ticket assistance
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Free wired internet
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Wheelchair accessible parking
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Assistive listening devices available
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Braille or raised signage
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Area shuttle (surcharge)
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Free grocery shopping service
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Electric car charging station
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Housekeeping on request
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Ballroom
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Banquet hall
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Recycling
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Wheelchair-accessible van parking
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Wheelchair-accessible pool
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Wheelchair-accessible fitness center
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Wheelchair-accessible on-site restaurant
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Visual alarms in hallways
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Dog exercise area
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Change of bed sheets (on request)
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Vegetarian breakfast available
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Rooftop garden
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Vegan menu options available
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Vegetarian menu options available
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Comprehensive recycling policy
Review Highlights
Categories
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Property Description
Discover the perfect blend of luxury and comfort at our Sheraton Santiago Hotel and Convention Center, where every stay promises to be unforgettable.
Recreational Oasis
Unwind in our stunning outdoor and indoor pools, or rejuvenate yourself in the sauna. Whether you're looking to relax or invigorate your spirit, our range of recreational amenities ensures your every need is catered to.
Culinary Delights
Savor international cuisine at El Jardin Coffee Shop, one of four exquisite restaurants. Enjoy 24-hour room service and refreshing drinks at our poolside bar, making dining convenient and delightful.
Business-ready Amenities
With 7578 square feet of versatile meeting space, we cater to your business needs, complemented by a fully-equipped business center. Our 24-hour airport shuttle service and concierge assistance make planning your travel seamless.
Book your stay today to indulge in the ultimate hotel experience in Santiago!
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Pets
Pets allowed
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Guest type
LGBTQ friendly
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General
Professional property host/manager
Property policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Pets
Pets allowed
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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Pets
Service animals are allowed
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Location
Guest Reviews
El desayuno muy variado y buenas opciones. El gym tiene todo lo básico que se precisa. Hay también servicio de sauna, peluquería y masajes.
El aire acondicionado en la habitación hacía mucho ruido y molestaba para dormir. Casi no hay locales (cafés, restaurantes, etc) próximos al hotel (a 5 min caminando).
Todo perfecto
Todo
Hotel muito organizado, limpo e muito confortável, localização boa.
Café da manhã não tem uma variedade de frutas, foi o que senti falta.
Location poor, the hotel is not in a reasonable walking distance of any bars or restaurants or metro. International customers not supported very well, i.e. no helpful information provided on check in or in the suite, in any language.
Breakfast room is crowded, disorganised, try and find a table if you can !
Water boiler for tea is set on 80 degrees centigrade... so tea is awful ( I turned it up to 100 , shouldn't have to do that).
It is a shame that some excellent individual staff are working under such poor management.
I will probably avoid Bonvoy associated brands based on this experience.
The location was good, and the facilities of the hotel were very good.
- The room I was assigned was very old, the same as the elevators I used and the area my room was located in.
- The cleanliness was poor; the halls between the rooms were always dirty. In the morning, you could always see the room service trays outside the rooms because they were picked up late. The air extractor in my bathroom didn't work.
- The cleanliness in the room was poor as well. The room service tray was left in my room the next day after housekeeping was in the room. I had to take the tray out. The carpet wasn't vacuumed or cleaned well because I always found hair or dirt on it.
- The thermostat didn't work at all, so it was very cold or very hot inside.
Lo cómoda de la habitación
La habitación no estaba muy limpia
Tudo! Não entendi algumas pontuações e comentários negativos! O hotel é excelente e o custo benefício ok para o padrão do hotel! Realmente não dá pra fazer muita coisa a pé, mas o Uber funciona super bem em Santiago e a localização do hotel é muito boa para ir a qualquer bairro ou passeio! Super recomendo!
Fique atento ao reservar no booking pq o café da manhã pode dizer q está incluso, mas tem uma nota de rodapé dizendo que são 25 dólares por pessoa! Único ponto de atenção quando for fazer a reserva!
Well 1st impressions of the Sheraton Santiago - if your paying the £3k+ we paid for executive rooms with all the perks - there must be a better option in this City - look for it. Nothing wrong with the room - once you work the shower out. I know the language in Chile is Spanish but the least international travellers should expect in this level of hotel is basic hotel info in a language and format they can understand - our case English - no chance. Most hotels we've frequented provide the guest with information regarding times location of breakfast etc - no chance. For guest in executive rooms with access to an executive lounge information regarding times and, facilities and what is provided- no chance. We pick hotels based on facilities and location. Most hotels we stay in with lounges provide canapés and unlimited drinks for usually 2 hours each evening. Apparently this hotel allow you 2 drinks in the lounge but don't tell you when you check in but wait until they ask you to sign a bill when in the lounge for the rest. If I'm paying for drinks I'd rather be in the reasonably priced (by this type of hotels standards) lobby bar paying for better drinks and service or visiting the nice local bar we found. Really disappointing given previous experiences of Sheratons in Hiroshima - it may be local laws - who knows - we dont because nobody bothered to tell us paying guests. However Santiago as a city is fabulous
Localização e café da manhã.
Recepção. Ficou notório a má vontade de atender brasileiros. O país que, pelo que vi, mais visita o hotel e a própria cidade. Atendimento muito a desejar e não condiz nada com o porte de “5 estrelas”.
Gostei muito da hospedagem, mas a vista do quarto era pra cidade e fiquei de frente para um "morro". Apenas isso
Gostei muito da hospedagem, mas a vista do quarto era pra cidade e fiquei de frente para um "morro". Apenas isso
La ubicación, la seguridad, la conserge
El desayuno no es nada saludable, con pocas opciones, todos los dias lo mismo, no hay un jugo saludable, algunos dias fruta escasa...mucha arina, el bacon mucha grasa
La pisina , pero lo opaco No quisieron darme solución por unnerrror en la reserva pagué y perdí una noche
Antiguo , pieza fea antigua no acorde al precio ,
cama, restaurante y bar.
el que el desayuno fuera hasta las 10:30 y a las 10:29 el encargado estaba contando los segundos para retirar la comida.
Se entiende que exista horario, pero la desesperación por sacar las cosas incomoda a quien se hospeda. Por lo que seria mas transparente indicar que se pude tomar desayuno hasta las 10:15, ya que el que llega a las 10:30 no toma desayuno, como se informa por el hotel.
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