Sheraton Santiago Hotel & Convention Center

Hotels
•
Sheraton
8.2 (2644 reviews)
Av. Santa María, 1742 , Santiago , cl

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Slow restaurant service
Cleanliness concerns

Categories

Cleanliness
7.41
Some reviews mention slow service and issues with room conditions.
Service
8.88
Friendly and professional staff highlighted in multiple reviews.
Location
8.92
Conveniently located near metro, shopping centers, and restaurants.
Room Quality
8.37
Rooms are described as big and comfortable.
Amenities
8.4
Good variety of options for breakfast and available facilities.
Value for Money
7.86
Overall pleasant stay; good value compared to the experience.
Food and Beverage
7.41
Slow service in the restaurant noted, impacting the dining experience.
Overall Experience
8.38
Generally enjoyable with positive interactions despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:20

Property Description

Luxurious Accommodation
Experience 5-star luxury at Sheraton Santiago Hotel & Convention Center in Providencia. Enjoy tastefully-decorated rooms with stunning views of the pool or Andes Mountain Range, along with daily maid service for a comfortable stay.

Dining Excellence
Indulge in a culinary journey at the award-winning El Cid Restaurant, offering a delicious breakfast buffet, lunch, and dinner. Unwind at the lobby bar with your favorite drink or opt for laundry services to enhance your stay.

Convenient Location
Benefit from the hotel's prime location near Pedro de Valdivia Metro Station, San Cristobal Hill, and commercial hotspots. Explore Santiago easily with shuttle services available, making travel to key attractions like Viña del Mar and Valle Nevado Ski Centre a breeze.

Book now for a luxurious and convenient stay at Sheraton Santiago Hotel!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately.

***PLEASE NOTE*** The outdoor pool will be available on Mondays from 12:00h (midday) to 20:00h due to morning maintenance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.2
Based on 2644 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.38
Y
Yasmin Gomes • family_with_children • br
7
Regular
Pros:

Café da manhã e estrutura do hotel

Cons:

Fomos ROUBADOS dentro do hotel pela equipe! Levaram shampoo, desodorantes, perfumes, cerveja e doces!!!
E ninguém resolveu nada!!!

2026-08-22 • via Nuitee
T
Torres • family_with_children • cl
1
Penca
Pros:

Pésimo

Cons:

Malo todo

2026-08-21 • via Nuitee
M
Michael • solo_traveller • cl
1
2026-08-17 • via Nuitee
C
Claudia Elizabeth • solo_traveller • pe
10
Pros:

La habitación en general , linda , atención 24/7

Cons:

Nada

2026-08-17 • via Nuitee
C
Claudio • solo_traveller • cl
8
2026-08-16 • via Nuitee
M
Mateus • extended_group • br
7
2026-08-16 • via Nuitee
Q
Quass • extended_group • br
10
Foi muito bom! Café da manhã excepcional!!
Pros:

Conforto e limpeza

2026-08-14 • via Nuitee
F
Flávia • family_with_children • br
8
2026-08-13 • via Nuitee
L
Lucas • couple • br
10
Uma estadia incrível e maravilhosa que o hotel nos proporcionou!
Pros:

Experiência incrível, hotel muito sofisticado, funcionários super educados e prestativos a todo momento! Quarto incrível com vista para cidade de Santiago, tudo bem organizado e limpo, lugar muito aconchegante!

Cons:

-

2026-08-12 • via Nuitee
V
Vivian • couple • br
10
2026-08-12 • via Nuitee
Y
Yuri • solo_traveller • br
10
Pros:

Tudo perfeito

2026-08-12 • via Nuitee
C
cuevas • solo_traveller • cl
10
2026-08-10 • via Nuitee
G
Gustavo • solo_traveller • br
4
5
Pros:

Não tem

Cons:

A limpeza deixou a desejar, não trocavam os copos.sujos e xícaras, não.faziam a reposição de produtos de higiene como cremes sabonetes , solicitamos várias vezes desde que chegamos e nada até o dia em fomos embora. O café da manhã,não tinha nenhuma variedade, sempre a mesma coisa e bem razoável. Para um padrão sheraton do Chile ficou bem abaixo do esperado

2026-08-09 • via Nuitee
F
fernando • couple • cl
10
.
Pros:

.

Cons:

.

2026-08-08 • via Nuitee
C
Cristine • family_with_children • br
9
2026-08-08 • via Nuitee
D
daniella ferreira moreira • solo_traveller • br
1
Foi ruim. Infelizmente tive alguns experiências ruins.
Pros:

Ele é lindo, porém antigo

Cons:

Melhor vista de Santiago

2026-08-07 • via Nuitee
B
Belen • solo_traveller • cl
1
No volvería
Pros:

Comida

Cons:

Habitación y su aseo

2026-08-07 • via Nuitee
A
Ana • couple • br
9
Pros:

Equipe bem treinada, café da manhã fantástico.

Cons:

Opções de alimentação para almoço são restritas a sanduiche ou saladas.

2026-08-06 • via Nuitee
D
Diana • family_with_children • co
10
Pros:

Seguridad, comodidad, limpieza, amabilidad, cercanía a lugares espectaculares como el centro comercial Costanera donde se encuentra en el SKY COSTANERA

2026-08-06 • via Nuitee
P
PEDRO JORGE • solo_traveller • br
9
2026-08-05 • via Nuitee