Doubletree By Hilton Billings

Hotels
•
Doubletree by Hilton
7.7 (166 reviews)
27 N. 27th Street , Billings , US
+1 406-252-7400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great downtown location / walkable to attractions
Friendly and helpful staff (many positive mentions)
Clean and quiet rooms reported by multiple guests
Comfortable bed
Convenient central location
Cons:
Parking costly and poorly communicated
Perceived poor value for money / high room and parking prices
Some cleanliness issues (hair in bathroom, cigarette smell)
Outdated/old installations and maintenance concerns
No free breakfast and mixed quality of food/beverage
Occasional unfriendly or unhelpful front-desk experience

Categories

Cleanliness
6.8
Mixed mentions: several guests praised cleanliness and 'very clean rooms' while others reported hair on bathroom floors, cigarette smell and signs of aging/poor maintenance.
Service
9.2
Mostly positive: multiple guests called staff 'sweet', 'great' and 'friendly', though one detailed negative front-desk experience; overall staff friendliness is a frequent positive.
Location
9.5
Consistently positive: repeatedly described as 'great location', 'downtown', and within walking distance — one of the strongest positives in reviews.
Room Quality
8.8
Generally good: comfortable bed and quiet rooms were noted, but some comments about outdated installations and a poor in-room coffee maker.
Amenities
6.8
Mixed/negative: parking was costly and confusing for several guests, no free breakfast noted, and in-room coffee quality criticized; some amenities (e.g., parking bridge) were not clearly communicated.
Value for Money
5.5
Negative: multiple reviewers said price did not match quality — complaints about high room/parking cost, no free breakfast, and poor value for buffet pricing.
Food and Beverage
6
Below average: issues include no complimentary breakfast, poor-tasting in-room coffee, overpriced/unsatisfactory buffet and inconsistent cookie service at check-in.
Overall Experience
9
Generally positive overall: several guests reported a 'great experience' and pleasant surprise with staff and cleanliness despite some negative isolated incidents; location strongly boosts overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodations

Experience the epitome of comfort and style at Billings Doubletree by Hilton. The modern rooms, adorned with dark wood furniture, offer top-notch amenities including a coffee maker, free Wi-Fi, and in-room movies. Relax in the comfortable sitting area and enjoy a restful night's sleep in this 4-star hotel.

Dining and Entertainment

Indulge your taste buds at Montana Sky, where continental cuisine meets breathtaking views of 4 mountain ranges. Unwind at Montana Lounge with pool tables and big-screen TVs. And for a quick pick-me-up, Starbucks is conveniently located on site.

Convenience and Leisure

Stay connected with the business center and free Wi-Fi throughout the hotel. Explore nearby attractions like Moss Mansion Museum, The Reef Indoor Water Park, and Montana State University – Billings. With concierge services and a well-equipped fitness center, your stay in downtown Billings will be nothing short of exceptional.

Book now for an unforgettable stay at Doubletree By Hilton Billings!

Important information:

Please note that the property is having a scheduled power shut-off on May 22nd.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Location

Property Accessibility

Total Disability Score: 41.57
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 166 reviews
Cleanliness: 6.8
Service: 9.2
Location: 9.5
Room Quality: 8.8
Amenities: 6.8
Value for Money: 5.5
Food and Beverage: 6
Overall Experience: 9
A
Alene • solo_traveller • us
10
2026-10-13 • via Nuitee
K
Kate • solo_traveller • us
10
Pros:

Great location, great people, beautiful, clean hotel with comfortable bed. TV worked!

Cons:

Not much to complain about.

2026-10-10 • via Nuitee
V
vincent • solo_traveller • us
9
2026-09-16 • via Nuitee
M
Melissa • family_with_children • us
10
Pros:

They were all so sweet to us!!

Cons:

The bathroom could have been cleaner. We found a lot of hair everywhere on the floor

2026-09-10 • via Nuitee
O
Oren • couple • il
10
Pros:

hotel on the right place

2026-09-07 • via Nuitee
M
Moulton • couple • us
10
Pros:

The downtown location was the best, everything was within walking distance.

Cons:

For some reason we had to pay for our parking.

2026-09-04 • via Nuitee
S
Sam • couple • us
9
Cost to much
Pros:

Cost to much for parking plus the high price for the room , the in room coffee maker very bad taste,no free breakfast,hard to get to ,lots of one way streets

Cons:

Got to see friends

2026-09-01 • via Nuitee
J
James • extended_group • us
10
2026-08-25 • via Nuitee
N
Nicole • extended_group • us
3
Never again
Pros:

Person at the front desk was not welcoming, did not tell me where I could park, could not help with taxi uber services (non existent), person at the front desk walked away when I asked where to park. Had to ask another employee how parking worked, finally got a parking pass for the parking garage down the street, apparently there is a above walking bridge from the hotel to the parking garage, know-one said explained we didn’t need to walk on the street to get to my car
The staff was not friendly. Weird deal too everyone checking in got cookies, I asked for a cookie also and they were out? But when another check in came up, they all of a sudden had cookies. Not freindly not welcoming
Oh and the “buffets” you can pay $20 a plate or $12 a plate was a joke. I’ve had better food at a days in continental breakfast….

2026-08-17 • via Nuitee
F
Farmer • couple • bb
9
2026-08-11 • via Nuitee
W
williamhG8808ZD • Business
10
Great experience
Pros:

Being a smaller town, I wasn’t expecting a great experience but I was pleasantly surprised. Great staff and very clean rooms.

2026-07-21 • via Tripadvisor
C
Charles • couple • us
7
Fine
Pros:

Marble Coffee space

Cons:

The smell of cigarette smoke.

2026-07-19 • via Nuitee
F
Flor • extended_group • cr
7
Mis expectativas sobre este hotel eran mejores
Pros:

Ubicación

Cons:

Instalaciones viejas

2026-07-09 • via Nuitee
F
Flor • extended_group • cr
6
No tiene relación precio calidad
Pros:

Le falta mantenimiento y se ve muy viejo

Cons:

Instalaciónes viejas

2026-07-02 • via Nuitee
A
Amy • solo_traveller • us
9
2026-06-24 • via Nuitee
K
Kate • solo_traveller • us
8
2026-06-20 • via Nuitee
R
Rhiley • couple • us
7
2026-06-16 • via Nuitee
D
Debbie • solo_traveller • us
9
2026-05-28 • via Nuitee
V
Vincent • couple • us
8
2026-05-19 • via Nuitee
F
Fleming • solo_traveller • us
9
2026-05-18 • via Nuitee