Sheraton Boston Hotel

Hotels
•
Sheraton
8.2 (1793 reviews)
39 Dalton Street , Boston , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Clean
Great location
Exceptional service
Comfortable stay
Renovated hotel
Cons:
Small rooms
Limited dining options
Noisy rooms
Lack of basic amenities

Categories

Cleanliness
8.33
Guests noted the room was clean, but some reviews indicated that cleanliness was average.
Service
8.91
Staff was wonderful and helpful with a few mentioning exceptional customer service.
Location
9.15
Great location mentioned frequently as a major pro.
Room Quality
7.9
Rooms were comfortable but some described them as small and needing more amenities.
Amenities
7.63
Amenities like limited dining options and lack of basic hotel supplies were noted.
Value for Money
7.89
Guests felt the value could be improved, especially regarding dining.
Food and Beverage
7.14
Limited dining options and unrealistic pricing were mentioned.
Overall Experience
8.61
Overall, guests had positive experiences with significant return intentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:08

Property Description

Luxurious Amenities
Indulge in the beautiful indoor pool with a glass ceiling and stay active at the fitness center during your stay at the Sheraton Boston Hotel.

Culinary Delights
Savor American cuisine in a casual ambiance at The SideBar or grab a bite at the on-site market for a quick snack.

Convenient Location
Explore Boston easily with the hotel's proximity to top attractions like Copley Square, the Museum of Fine Arts, and Boston Common, all just a short distance away.

Book now for an unforgettable stay at the Sheraton Boston Hotel!

Important information:

Guests under the age of 21 are only allowed to check in with a parent or official guardian.

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match

Please note, WiFi policies and Wifi included rates apply to basic bandwidth. Increased bandwidth is available for an additional fee. Contact the property for details.

Please note, guests are required to sign up for the hotel’s free Reward Program in order to obtain complimentary WiFi access.

Pardon our appearance as our lobby, restaurant and meeting spaces are under renovation. The pool, fitness center and A La Carte in room dining are open.

If reserving a room with breakfast included, please note that breakfast consists of a 40 dollar credit per person for two guests only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 48.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, revolving_door
  • Entrance Door Width: 90
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 17
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 1793 reviews
Cleanliness: 8.33
Service: 8.91
Location: 9.15
Room Quality: 7.9
Amenities: 7.63
Value for Money: 7.89
Food and Beverage: 7.14
Overall Experience: 8.61
W
Wistre • family_with_children • nl
9
Perfect for DownTown visit with family
Pros:

I have been in Boston multiple times, but never in this area as solo traveller, I knew the Hotel as I was very often downtown, but this time with the family and graduation time at Berklee and other Colleges we decide to try it out. It was the best decision ever, the Valet parking excellent, the rooms amazingly good and comfy beds, amazing breakfast and Lobby. Convenient Location to discover BackBay, and Downtown.

Cons:

If I have to say something its the Paid WIFI , not used to it, but if you are a member of the Vonvoy network its free.

2026-06-12 • via Nuitee
O
ogwu • solo_traveller • gb
8
2026-06-12 • via Nuitee
V
VASSILIOS • couple • gr
9
2026-06-08 • via Nuitee
C
Chung • family_with_children • us
9
2026-06-06 • via Nuitee
L
lena • couple • se
8
2026-06-06 • via Nuitee
J
Jeanne • solo_traveller • us
4
Disappointed
Pros:

property was great location - attached to the mall was a convenience

Cons:

noisy room - very small -but hotel itself was disappointing

2026-06-05 • via Nuitee
O
OllaHelgad • solo_traveller • is
7
2026-06-04 • via Nuitee
H
Harriet • solo_traveller • us
10
2026-06-04 • via Nuitee
Z
Zvi • couple • il
10
2026-06-04 • via Nuitee
P
Park • couple • kr
7
2026-06-04 • via Nuitee
M
Marine • couple • us
9
2026-06-03 • via Nuitee
D
DOLORES • extended_group • es
10
10
Pros:

Si

2026-06-03 • via Nuitee
N
nextstop_somewhere • Family
4
Tired and achy in Boston
Pros:

This is a convention center hotel attached to the Prudential center in Boston which gives you easy access to dining, shopping and entertainment. Outside of the location, the hotel offers nothing else. For the stay, it is extremely overpriced, loud and uncomfortable. WiFi is purchase only, internet TV doesn’t load and the beds and pillows are catastrophically uncomfortable. Literally, all I was paying for at this hotel was a place to sleep, and that was miserable. The beds are old and soft, and the pillows can’t even be described as pillows. Every night I hoped morning would come quickly so I could get out of the bed, even though I was exhausted. Outside of the bed, the room only offers an odd bench (no throw pillows or extra blankets) and a cushioned dining chair. You can see out into the hallway around the door frame, and you can hear everything. I went to the front desk to let them know how uncomfortable I was. I asked for different pillows at 7:50pm, and after calling down 3 additional times, they brought new pillows to my room at 11:47 pm, an hour after I had gone to bed. If you’re looking for a comfortable place to sleep, this isn’t your hotel. Attending a conference at this hotel is almost license for them to not do anything to improve your stay, because the conference location takes precedence over the hotel stay. I would suggest staying elsewhere, even if you are attending a conference, as there are other properties attached to the prudential center. I travel regularly, and this was the worst hotel experience I’ve had in years.

2026-05-30 • via Tripadvisor
J
jay • extended_group • us
7
Bad WiFi. Great area. Clean hotel.
Pros:

Location

Cons:

For 300 a night I’d like better WiFi

2026-05-27 • via Nuitee
M
MICHAEL • solo_traveller • gb
6
2026-05-26 • via Nuitee
V
VINCENT • couple • fr
10
2026-05-26 • via Nuitee
A
Ali • solo_traveller • sa
9
2026-05-24 • via Nuitee
J
Jenna • couple • us
10
2026-05-21 • via Nuitee
A
Alberto • solo_traveller • br
1
Pros:

terrible attention to clients.

2026-05-19 • via Nuitee
E
Elvira • solo_traveller • pa
8
Agradable
Pros:

Ubicación y el desayuno

Cons:

No pude dejar las maletas por dos días ya que iba a regresar al mismo hotel

2026-05-19 • via Nuitee