Sheraton Boston Hotel

Hotels
•
Sheraton
8.2 (1846 reviews)
39 Dalton Street , Boston , us
+1 617-236-2000

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Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean
Great location
Exceptional service
Comfortable stay
Renovated hotel
Cons:
Small rooms
Limited dining options
Noisy rooms
Lack of basic amenities

Categories

Cleanliness
8.33
Guests noted the room was clean, but some reviews indicated that cleanliness was average.
Service
8.91
Staff was wonderful and helpful with a few mentioning exceptional customer service.
Location
9.15
Great location mentioned frequently as a major pro.
Room Quality
7.9
Rooms were comfortable but some described them as small and needing more amenities.
Amenities
7.63
Amenities like limited dining options and lack of basic hotel supplies were noted.
Value for Money
7.89
Guests felt the value could be improved, especially regarding dining.
Food and Beverage
7.14
Limited dining options and unrealistic pricing were mentioned.
Overall Experience
8.61
Overall, guests had positive experiences with significant return intentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:08

Property Description

Luxurious Amenities
Indulge in the beautiful indoor pool with a glass ceiling and stay active at the fitness center during your stay at the Sheraton Boston Hotel.

Culinary Delights
Savor American cuisine in a casual ambiance at The SideBar or grab a bite at the on-site market for a quick snack.

Convenient Location
Explore Boston easily with the hotel's proximity to top attractions like Copley Square, the Museum of Fine Arts, and Boston Common, all just a short distance away.

Book now for an unforgettable stay at the Sheraton Boston Hotel!

Important information:

Guests under the age of 21 are only allowed to check in with a parent or official guardian.

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match

Please note, WiFi policies and Wifi included rates apply to basic bandwidth. Increased bandwidth is available for an additional fee. Contact the property for details.

Please note, guests are required to sign up for the hotel’s free Reward Program in order to obtain complimentary WiFi access.

Pardon our appearance as our lobby, restaurant and meeting spaces are under renovation. The pool, fitness center and A La Carte in room dining are open.

If reserving a room with breakfast included, please note that breakfast consists of a 40 dollar credit per person for two guests only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 48.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, revolving_door
  • Entrance Door Width: 90
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 17
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 1846 reviews
Cleanliness: 8.33
Service: 8.91
Location: 9.15
Room Quality: 7.9
Amenities: 7.63
Value for Money: 7.89
Food and Beverage: 7.14
Overall Experience: 8.61
A
Amanda • solo_traveller • au
2
2026-07-24 • via Nuitee
R
Ryan • solo_traveller • us
10
10/10. I would stay again.
Pros:

Very clean and beautiful and I loved that it was attached to the mall. The staff was wonderful.

Cons:

I didn’t like how far it was from downtown. Lots of Ubers had to be taken.

2026-07-23 • via Nuitee
C
Craig • couple • gb
8
2026-07-22 • via Nuitee
J
James • solo_traveller • us
7
Pros:

Loved location and friendly staff

Cons:

Pool was dirty and couldn't get Red Sox on TV. Was a bummer

2026-07-22 • via Nuitee
D
Douglas • family_with_children • br
10
2026-07-21 • via Nuitee
J
Joel • couple • us
7
Good ac. 1 chair in room 2 people bed served as 2nd bed
Pros:

Location was good for us

Cons:

Room was small and lacked storage. Closet and 2 small drawers in the closet.

2026-07-21 • via Nuitee
J
James • couple • us
9
2026-07-21 • via Nuitee
M
manar • couple • sa
8
2026-07-20 • via Nuitee
M
Marco Camhaji • solo_traveller • br
10
2026-07-20 • via Nuitee
W
Wendy • extended_group • us
10
2026-07-20 • via Nuitee
L
Lori • couple • us
10
2026-07-19 • via Nuitee
F
Fatima • solo_traveller • qa
8
2026-07-18 • via Nuitee
F
Fatima • solo_traveller • qa
8
It was okay - typical Sheraton.
Cons:

Was shocked that the checkout time was before noon and they were not flexible with me on it at all.

2026-07-18 • via Nuitee
J
james • couple • us
6
Poor customer service
Cons:

I reserved two Rooms for a family vacation and despite asking for them adjoining or at least near each other the rooms were floors apart- not great, didn’t make any effort to get us together

2026-07-18 • via Nuitee
A
Andrew • family_with_children • gb
10
Our stay was exceptional. The staff were fantastic. I’d love to stay here again.
Pros:

Our stay was exceptional. The staff were fantastic. I’d love to stay here again.

Cons:

Nothing

2026-07-18 • via Nuitee
M
Mariana Martins • family_with_children • br
7
Boa mas atenção ao WiFi pago
Pros:

Localização, limpeza, equipe. Próximo de praticamente tudo com 20 a 30 min de caminhada. Fica ao lado do metrô o que facilita muito também.

Cons:

Wi-Fi pago na minha opinião é no mínimo um absurdo. Não ficaria no hotel novamente por essa razão.

2026-07-17 • via Nuitee
M
mro • solo_traveller • tr
8
For Berklee college checking in time,best spot for parents
Pros:

Wellcoming nightshift reception personnel,thanks a lot

Cons:

Daytime reception not so good

2026-07-17 • via Nuitee
M
Mary • couple • us
10
2026-07-17 • via Nuitee
P
Paul • couple • za
10
2026-07-12 • via Nuitee
A
anass • couple • us
10
Pros:

Location, the team

2026-07-12 • via Nuitee