Pacific Palms Resort and Golf Club

Hotels
8.3 (612 reviews)
1 Industry Hills Pkwy , La Puente , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
See all facilities

Review Highlights

Pros:
Beautiful views
Helpful staff
Pet friendly
Good food
Cons:
Noise issues
Limited amenities
Cleanliness concerns

Categories

Cleanliness
7.84
Guests noted issues with cleanliness and noise from other tenants.
Service
9.11
Most reviews highlighted helpful and friendly staff.
Location
8.85
Beautiful views and convenient location for events.
Room Quality
7.3
Some rooms reported noise issues and outdated facilities.
Amenities
7.83
Limited amenities were noted, particularly for women's facilities.
Value for Money
8.29
Good value considering location and beauty of the surroundings.
Food and Beverage
8.34
Food was reported as reasonable and delicious, though improvement needed.
Overall Experience
8.81
Generally positive with specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 09:05

Property Description

Luxurious Accommodation
Pacific Palms Resort in Los Angeles welcomes you with free WiFi and charming balconies in all guestrooms. Enjoy your favorite shows on flat screen TVs and pamper yourself in the en suite bathroom with complimentary toiletries and plush bathrobes.

Convenient Amenities
Start your day right with a delicious breakfast available for all guests.

Book Your Stay Now
Experience comfort and convenience at Pacific Palms Resort. Book now for an unforgettable stay!

Important information:

This property is smoke-free. Cigaret, cigars, and candles are not permitted in the guestrooms or on the balconies. A cleaning fee of USD 200 will be charged to guests who are found smoking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ONT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 612 reviews
Cleanliness: 7.84
Service: 9.11
Location: 8.85
Room Quality: 7.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 8.34
Overall Experience: 8.81
J
Jose • solo_traveller • us
8
What's to like? That you can't say I didn't like.
Pros:

What didnt I like.

Cons:

That I couldn't say didn't.

2026-06-01 • via Nuitee
J
Jessica • family_with_children • us
10
2026-05-29 • via Nuitee
E
Expedition666637 • NONE
8
2 different experiences
Pros:

We have stayed at Pacific Palms a handful of times and enjoy our stay however something always happens.
The first time we stayed, only two elevators were working and my husband ended up getting stuck in one for over an hour. This last time, a couple was issued keys to our room after we had already checked in. They were able to open our door which was a scary situation considering the fact our baby was with us. I called the front desk, they confirmed there weren’t additional people assigned to our room and advised security would be sent to our floor to make sure everything was ok. We started the next day early and once we got back to our room, we realized the keys weren’t working. My husband had to go back to the front desk and have them give us new cards.
They don’t have complementary water bottles in the rooms but we’re willing to give me a couple for my baby’s bottles.
Again, we enjoy staying at Pacific Palms, there are just a few things that need to be worked on.

2026-05-28 • via Tripadvisor
S
Samantha • couple • us
5
Our stay was very disappointing due to the lack of hot water, deactivated room keys, and the poor response from staff.
Pros:

It’s located on top of the hill with nice fresh air views with golf course in fountain.

Cons:

There was no hot water during our stay. We had to take cold showers for three nights. The staff told us to let the water run for 5–10 minutes, but even after waiting, the water was still extremely cold.

Our room keys were deactivated on the last day, so my son had to call me on my cell phone at 1:30 a.m. to let him into the room.

2026-05-26 • via Nuitee
T
Trip45428297835 • NONE • San Francisco, California
8
Lacking basic services
Pros:

This is overall a nice place, but there is no room service and no bellman to help with luggage. The staff at the restaurant, Red, was very rude when I called to place an order.

2026-05-25 • via Tripadvisor
G
Gregory • couple • us
10
2026-05-24 • via Nuitee
J
Jose • extended_group • us
10
2026-05-23 • via Nuitee
J
judescrude • solo_traveller • us
8
Great place to stay
Pros:

The friendly helpful staff. The restraunt is great as well.

Cons:

Steep escalator. We fell backwards.

2026-05-20 • via Nuitee
C
Ciera • family_with_children • us
9
Amazing!
Pros:

Everything. It was so beautiful! Amazing views. Relaxing. Food at the restaurant was great. The kids loved the pool. We would love to stay here again.

Cons:

It was awesome, I only wish the beds were bigger the full size for two beds. We made it work but that would be the only complaint.

2026-05-17 • via Nuitee
K
Karen • couple • us
10
Pros:

Tiene unas vistas hermosas

2026-05-16 • via Nuitee
K
Karen • family_with_children • us
10
2026-05-16 • via Nuitee
M
miriam • couple • us
10
2026-05-13 • via Nuitee
H
Hector • couple • us
5
Smh
Pros:

Reception

Cons:

So because stay before that, security literally came to my door to tell me , me and gf were talking to loud, and now I get singled out ,,I get sent next to elevator because less of a chance of complaints. But while there this Friday , either upstairs or side neighbors were banging hell of loud and talking, but that’s ok . It sucks that it’s so petty. It is what it is. I just felt uncomfortable this stay. Gonna look for something else local

2026-05-10 • via Nuitee
H
H8769MJstephanieb • Couples
10
A nice stay cation place
Pros:

The hotel staff was very nice.

2026-05-06 • via Tripadvisor
A
Andrea • couple • us
10
2026-05-04 • via Nuitee
H
Hector • couple • us
10
Security coming to my door was what killed the good experience
Pros:

Clean and view

Cons:

2nd time that I have a security knocking on my door because me conversating with my wife , was to loud .
I think that’s the last time I stay

2026-05-03 • via Nuitee
D
Deidra • family_with_children • us
8
2026-05-03 • via Nuitee
R
Rodolfo • couple • us
4
We had stayed here a few years back and this time it seemed the room was not as elegant and upscale.
Pros:

Breakfast was good…but very expensive (98.00..plus tip) for 2 people.

Cons:

Over all prices on food and drinks were way expensive.

2026-05-02 • via Nuitee
H
HSIANG CHUN • solo_traveller • tw
6
2026-05-02 • via Nuitee
C
Curious50283103477 • NONE
4
Bad golf experience
Pros:

The hotel is ok, but the golf staff is not friendly at all. They will not allow my wife to ride with me although we are willing to pay for the cart fee.

2026-04-28 • via Tripadvisor