Pacific Palms Resort and Golf Club

Hotels
8.2 (652 reviews)
1 Industry Hills Pkwy , La Puente , US
+1 (626) 810-4455
[email protected]

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Free
Children allowed
Pets allowed

Facilities

Free WiFi
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Beautiful views and location
Clean rooms and well-maintained pool
Friendly, attentive staff (notably at check-in)
Good for families and pets
Strong amenities (pool, gym, hilltop restaurant)
Comfortable beds and relaxing setting
Cons:
Room maintenance issues (bath fan, running toilet, low shower pressure, broken closet door)
Pest issue from parking bushes (ants in car)
Breakfast service understaffed — long waits
Courtyard/restaurant service lapses and missing utensils
Elevator confusing for at least one guest
Children running through restaurant disturbed some diners

Categories

Cleanliness
8.4
Generally described as very clean (rooms, pool), but exterior/parking bush pest issue (ants in car) and one guest noted pest impact — mixed positive cleanliness with a notable pest complaint.
Service
8.4
Multiple mentions of friendly, helpful staff (special callouts for Michael and Christian) and good service to pets; however, breakfast was understaffed with long waits and at least one report of poor/reluctant restaurant service.
Location
8.9
Consistently praised: beautiful views, convenient to meetings, felt safe, tucked-away/hilltop setting — strong positive sentiment for location and views.
Room Quality
7.2
Several room problems reported (bath fan not working, toilet running, very low shower pressure, broken closet door, room not very dark, bed-size preferences) — multiple negative room-quality issues noted despite clean rooms and comfortable beds.
Amenities
8.6
Pool and workout facilities praised (clean, well maintained), Reds restaurant and hilltop setting cited as nice features; one dining area (courtyard) had poor service which affected perceived amenity use.
Value for Money
8.2
Standard quality for this hotel tier.
Food and Beverage
7.6
Food quality generally positive (generous, tasty breakfast), but service issues: understaffed breakfast leading to long waits and a notably poor courtyard meal experience with missing utensils and no attentive service.
Overall Experience
8.3
Overall positive: many guests call it a great/gorgeous/good family and golf resort, would return and recommend; some service and room maintenance issues temper the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-14 03:22

Property Description

Pacific Palms Resort offers luxury Los Angeles hotel accommodations in the San Gabriel Valley, with floor to ceiling windows, balconies, in-room refrigerators, free Wi-Fi, unparalleled views of the San Gabriel Valley Mountains, on-site entertainment and golf. A pet friendly hotel.

Important information:

This property is smoke-free. Cigaret, cigars, and candles are not permitted in the guestrooms or on the balconies. A cleaning fee of USD 200 will be charged to guests who are found smoking. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ONT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 3 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.2
Based on 652 reviews
Cleanliness: 8.4
Service: 8.4
Location: 8.9
Room Quality: 7.2
Amenities: 8.6
Value for Money: 8.2
Food and Beverage: 7.6
Overall Experience: 8.3
P
Patricia • couple • us
10
I had a pleasant stay, and everything was as expected. Overall, a good experience!
Pros:

I did not have breakfast during my stay, so I cannot comment on it. However, the location was as expected and met my expectations. Will be coming back!!

Cons:

Overall, I had a pleasant stay and appreciated the experience. Everything was generally as expected. I have no complaints. Thank you for the hospitality!

2026-10-09 • via Nuitee
A
Angela • couple • us
8
Pleasant stay. Hopefully, the flaws are resolved prior to my next stay.
Pros:

Overall, its a nice facility.

Cons:

Our room had a broken glass window. It was very deeply cracked. Also, the ironing board was broken and missing a screw.

2026-10-07 • via Nuitee
T
Teri • solo_traveller • us
9
2026-09-17 • via Nuitee
A
Amber • family_with_children • us
4
Room needs maintenance and parking lot bushes that need to be sprayed to prevent pest.
Pros:

Location convenient to a meeting. I felt safe. It was beautiful. Good place for the kids to play.

Cons:

Our fan in our bathroom didn’t work, which made our showers very hot and uncomfortable. The toilet ran all night. The shower water pressure was very low and made a shower really hard to take.
The closet door was broken so we couldn’t open and close it.
One of the most upsetting parts of my stay was that I parked next to the bushes and I got ants in my car. I’m still getting them out.

2026-09-14 • via Nuitee
R
Regina • couple • us
8
2026-09-13 • via Nuitee
F
Frederick • solo_traveller • us
10
2026-09-07 • via Nuitee
Q
qiuya • family_with_children • cn
8
2026-09-04 • via Nuitee
P
Paul • solo_traveller • nz
7
2026-09-02 • via Nuitee
Z
Zaragoza • solo_traveller • us
10
Pros:

The beautiful view from my room and all accommodations

Cons:

The elevator was a bit confusing

2026-09-01 • via Nuitee
F
Fleur • solo_traveller • nz
7
2026-09-01 • via Nuitee
T
Teri • family_with_children • us
8
2026-08-31 • via Nuitee
T
Tashena • couple • us
10
2026-08-30 • via Nuitee
S
Solis • couple • us
10
2026-08-28 • via Nuitee
K
Keith • couple • us
10
2026-08-23 • via Nuitee
K
Keijiro • solo_traveller • jp
6
2026-08-22 • via Nuitee
D
Derek • couple • us
7
2026-08-20 • via Nuitee
Y
Yu • couple • us
10
2026-08-17 • via Nuitee
C
Carlos Manuel • solo_traveller • us
10
Pros:

La vista a las montañas

2026-08-15 • via Nuitee
M
MonicayMarian35 • Family • Los Angeles, California
10
Beautiful hotel. 🏨 very clean. The view is amazing.
Pros:

Beautiful hotel. 🏨 very clean. The view is amazing.

2026-08-11 • via Tripadvisor
W
William • couple • us
10
2026-08-11 • via Nuitee