Sheraton Commander Hotel

Hotels
•
Sheraton
8.2 (353 reviews)
16 Garden Street , Cambridge , US
+1 617-547-4800

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent Harvard/Harvard Square location
Friendly, attentive staff (front desk praised)
Newly renovated, spacious rooms
Quiet rooms
Clean and well-maintained property
Cons:
Expensive / poor value for money
Breakfast not included and considered overpriced/limited
Limited dining options and early bar closing; no room service often
Some minor cleanliness/maintenance or design issues
Occasional room temperature/AC discomfort

Categories

Cleanliness
8.8
Generally praised as very clean and tidy in multiple reviews, though one guest noted a few areas that didn’t seem thoroughly cleaned.
Service
8.8
Staff repeatedly described as very attentive, friendly and helpful (front desk and named staff praised); some service gaps noted around food/drink/room service availability.
Location
9.2
Excellent, quiet location near Harvard/Harvard Square cited repeatedly as a key positive.
Room Quality
8.4
Rooms described as newly renovated, spacious and comfortable with good beds and showers; some guests noted aging details, quirky design elements, shades that don’t fully block light and an AC temperature issue.
Amenities
7.6
Elevators and renovated facilities praised and special events (cocktail receptions, ice cream socials) noted; however guests reported limited dining options, early bar closing, no room service and few gym features.
Value for Money
6.5
Frequently called expensive; many guests unhappy that breakfast was not included and that charges (including a $30 breakfast) felt high for the offering.
Food and Beverage
7.2
Breakfast described as acceptable but limited/overpriced (buffet preferred by some but lacking variety); bar closed early and dining options felt limited by several guests, though some events were well-regarded.
Overall Experience
9.1
Most stays described as wonderful or memorable with strong praise for staff and renovated rooms; positives outweigh negatives for many guests despite value and amenity complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:54

Property Description

Historic Charm in Harvard Square

Luxurious Rooms and Amenities - Experience comfort in rooms with private bathrooms, free toiletries, and a seating area. Enjoy the convenience of a 24-hour front desk, business center, and gift shop.

Prime Location for Exploring - Located steps away from Harvard Square and top attractions, including Harvard University. Easy access to Central Square and Brattle Theatre for entertainment options.

Book your stay at Sheraton Commander Hotel for a memorable experience in the heart of Cambridge.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Location

Guest Reviews

8.2
Based on 353 reviews
Cleanliness: 8.8
Service: 8.8
Location: 9.2
Room Quality: 8.4
Amenities: 7.6
Value for Money: 6.5
Food and Beverage: 7.2
Overall Experience: 9.1
P
Pichet • couple • sg
9
Happy and helpful staff. Perfect location for visiting Harvard campus.
2026-09-16 • via Nuitee
F
Francisco • solo_traveller • es
1
2026-09-08 • via Nuitee
R
Roni • solo_traveller • il
9
2026-09-02 • via Nuitee
D
Didi • solo_traveller • il
10
Pros:

החדר גדול ומרווח , נקי מאוד , הריח של הסבונים מאוד נעים
מיקום מצויין, מלון מצויין , כשאצטרך להגיע לקיימברידג' אין לי ספק שאזמין חדר במלון זה

2026-08-24 • via Nuitee
A
Aslan • couple • kz
10
Очень чисто, тихо и удобно
Pros:

Большой номер

2026-08-24 • via Nuitee
A
Arzu • couple • az
7
В целом отель хороший,чистый с хорошим расположением.Но персонал в отеле очень неприятный,недружелюбный,особенно на ресе
Pros:

Местоположение отеля

Cons:

Персонал и их неприятное отношение

2026-08-12 • via Nuitee
A
Arzu • family_with_children • az
7
2026-08-12 • via Nuitee
A
ANA CAROLINA • family_with_children • br
10
Adorável hotel em local tranquilo e perto do que precisava.
Pros:

Hotel reformado, com boas e novas instalações, equipe muito gentil e simpática, quartos grandes, camas e chuveiros bons, elevadores rápidos e em bom número. Excelente localização para quem precisa ir à Harvard, silencioso.

Cons:

Somente do preço alto do café da manhã.

2026-08-07 • via Nuitee
C
charlann • couple • us
10
The Sheraton Commander was a lovely location from which to enjoy Cambridge!
Pros:

I think the hotel is lovely. The breakfast was good, though I would have preferred an actual menu with more variety than the buffet.

Cons:

The room air conditioning was set at 68 degrees. It was too warm for sleeping. Neither my husband or I slept well due to that.

2026-08-03 • via Nuitee
A
Alexander • solo_traveller • us
9
2026-07-25 • via Nuitee
T
Terry • solo_traveller • us
10
The staff was very attentive and helpful. The room was quiet and clean and easy to access.
Pros:

Good location in Harvard Square neighborhood

Cons:

This is nit picking but the drinking glasses in my room were very soft plastic - hard to hold- why not glass? Everything else is pretty classy

2026-07-08 • via Nuitee
E
Ezra • couple • il
8
2026-07-07 • via Nuitee
J
Javier • solo_traveller • es
8
El mejor hotel en Harvard
Pros:

Ubicación

Cons:

Caro

2026-06-29 • via Nuitee
P
Parita • couple • gb
7
Some of staff were charming .wish I could remember his name .
Pros:

Location

Cons:

Dining options

2026-06-26 • via Nuitee
C
craig • extended_group • gb
9
2026-06-25 • via Nuitee
I
Iida • solo_traveller • jp
7
円安のせいでしょうか、、、１泊１０万円は高く感じました。
2026-06-22 • via Nuitee
B
barclay • solo_traveller • gb
3
Pros:

Clean hotel with lovely staff.

Cons:

Very expensive for what it was. No breakfast included in the cost. Bar closed at around 10.30 most nights.
Would've been nice to get that little bit more. No drink service, no drinks or meals offered, no room service, no music.

High class hotel with high charges but budget hotel service.

2026-06-21 • via Nuitee
M
Margarita • solo_traveller • pe
5
Pros:

Personal amable, buena ubicación

Cons:

La limpieza pudo ser mejor, encontré algunas cosas que me hacían pensar que no habían limpiado exhaustivamente. El desayuno no venía incluido en la tarifa, que ya era alta, y el día que lo tomé me pareció relativamente limitado para el precio.

2026-06-18 • via Nuitee
C
Colleen • solo_traveller • tt
9
2026-06-10 • via Nuitee
M
Małgorzata • solo_traveller • pl
7
2026-06-08 • via Nuitee