Hyatt Centric Mountain View

Hotels
•
Hyatt Centric
8.8 (446 reviews)
409 San Antonio Rd , Mountain View , us
+1 650-948-1234

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Excellent location with nearby amenities
Great breakfast options
Cons:
Issues with maintenance response
Perceived high pricing
Noise from adjacent rooms

Categories

Cleanliness
8.2
Multiple reviews highlight the cleanliness of rooms but report issues like clogged sinks leading to a lower sentiment.
Service
9.2
While there were some negative interactions, several reviews stressed friendly staff and excellent service overall.
Location
9.2
Many reviews commend the hotel's walkable location with access to shops and attractions.
Room Quality
8.7
Rooms are described as clean and functional, with complaints largely about noise rather than the room quality.
Amenities
8.7
Amenities are appreciated in general, with the breakfast receiving positive remarks.
Value for Money
8.2
Some reviews indicate that the hotel feels overpriced for the experience, resulting in a slightly lower sentiment.
Food and Beverage
9.2
The breakfast is described as awesome, freshly made, and generous in portions.
Overall Experience
9
The overall sentiment is positive despite some complaints, leading to a well-rounded experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:05

Property Description

Luxurious Amenities
Step into comfort and style at Hyatt Centric Mountain View. Enjoy the convenience of a fitness centre, shared lounge, and a refreshing terrace. Unwind later at the hotel's trendy bar.

Modern Rooms
Relax in our air-conditioned rooms equipped with free WiFi, flat-screen TV, and a safety deposit box. Stay refreshed with a private bathroom and keep snacks cool in your own fridge.

Culinary Delights
Savor delectable American cuisine at our on-site restaurant. Special dietary needs? No problem! We offer vegetarian, vegan, and gluten-free options. Don't forget to grab a snack from the in-house bar!

Book now at Hyatt Centric Mountain View for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 20 per day.

Location

Guest Reviews

8.8
Based on 446 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 9
R
Ringostarr • family_with_children • cn
10
Nice and Comfortable stay at Cozy location
Pros:

Everything was good and perfect, no complaints, all the best to Mountain View's team.

Cons:

Liked everything

2026-07-17 • via Nuitee
B
BNA-Wanderlust • Family • Nashville, Davidson County, Tennessee
8
Comfortable option in Mountain View
Pros:

The Hyatt Centric is a newer hotel in Mountain View with easy walking access to dining and shopping at the Village at San Antonio Center. Parking is available in a garage across the street from the hotel, and the staff are welcoming and friendly.

Rooms were clean and comfortable, featuring the typical Hyatt Centric minimalist vibe. We stayed in a King suite that had a separate sitting room complete with a dining table and a powder room. The main bathroom featured a separate tub and a walk-in shower.

I would certainly return if looking for a hotel in the Mountain View area.

2026-07-08 • via Tripadvisor
T
TravelerAnindya • Business • Bengaluru, Bangalore District, Karnataka
4
Good location, bad experience
Pros:

Stayed 10+ nights. Good location. Consistent below average food, bad room cleaning and zero effort to compensate poor customer experience.

2026-07-07 • via Tripadvisor
Y
Yiling • solo_traveller • us
7
2026-07-06 • via Nuitee
E
Edgar • solo_traveller • us
10
2026-07-06 • via Nuitee
E
Edgar • solo_traveller • us
10
The most comfortable and clean hotel ive ever stayed in
Pros:

Clean and affordable

Cons:

Nothing

2026-07-06 • via Nuitee
E
Elizabeth • family_with_children • us
8
Really don’t want to ever come back to this hotel
Pros:

The bed was comfortable

Cons:

My room Wasn’t ready. Check in wasn’t till 4 and I showed up a little after and the room still wasn’t ready. The next day it’s 1040 am and me and my kids are finishing up getting ready to pack to check out at 11 and house keeping is over here trying to enter our room!! Like for one don’t enter peoples room especially when we don’t ask you to. For 2 y’all are trying to clean rooms before our time is even up but yet can’t have a room ready at 4 when a guest is coming in but then tells me I gotta wait almost 2 hours for my room?? Also being told by the staff my bank may charge double???? How about not telling guest things that DONT even happen!! I’ve gone to so many hotels and not ONE has EVER charged me double on my room! So I thought it was weird that was even brought up. I wasn’t feeling comfortable at that point letting yall even have my debit card. Maybe yall should work on your approach on what you tell your guest.

2026-06-09 • via Nuitee
A
AsiaSummer • NONE • Newport Beach, California
6
Great facilities, just needs work on service.
Pros:

Facilities were great, but customer service needs work. It took 48 hours for someone to come and offer to clean our room (which was just too late - we were leaving early the next morning). Most of the front desk staff just weren't that friendly or inviting.

2026-06-08 • via Tripadvisor
M
MAMORU • solo_traveller • jp
5
2026-06-03 • via Nuitee
H
HIROYUKI • extended_group • jp
7
2026-06-02 • via Nuitee
V
Vasilis • couple • us
9
2026-05-31 • via Nuitee
A
aboladea609 • Business • Wilmington, Delaware
10
Excellent Location
Pros:

Location was great and the staff were very friendly and helpful. Lots of restaurant nearby and most important was a Trader Joe's walking distance.

2026-05-02 • via Tripadvisor
T
Ted • couple • ca
9
Clean, quiet, comfortable, and great staff.
Pros:

Conveniently located and clean.

Cons:

The deadbolt on the suite entry door did not work.

2026-04-19 • via Nuitee
L
L6155JXmatthewt • Family
10
New hotel, nice area, super friendly staff
Pros:

I really liked this hotel. It’s a new hotel in a new residential area of Mountain View called The Village. I loved the area, it felt super safe at night. Lots of restaurants, stores and supermarkets etc. The hotel was super clean, well appointed with a friendly staff. On check-in, the front desk staff were super efficient, friendly and good ambassadors for the hotel. They provided good recommendations for restaurants nearby, so very happy with their service. The hotel rooms were very clean, good bedding, stylish touches like wide plank floors, nice marble etc in bathrooms, under-bed lighting that comes on automatically at night when you jump out of bed. I would definitely stay at this hotel again upon my next visit to the area.

2026-04-18 • via Tripadvisor
E
elizabeth534 • Business • San Francisco, California
10
Stylish hotel in great location
Pros:

Very comfortable and chic hotel. I loved the pool area. Staff in the cafe were very friendly. Lots of great places within walking distance. Easy parking in the garage.

2026-03-27 • via Tripadvisor
C
christopher • family_with_children • us
10
Pros:

Clean room

Cons:

Price around 149.00. Is the best.

2026-03-11 • via Nuitee
C
christopher • family_with_children • us
10
2026-03-05 • via Nuitee
Z
zhongping • family_with_children • cn
10
2026-02-24 • via Nuitee
Y
Yi • solo_traveller • us
7
Terrible management
Cons:

The customer service was really bad. I booked a 2-queen-bed room online. Before checking in their manager texted me to confirm whether I wanted 2 queen beds or 1 king bed. I said 2 queens and they acknowledged. But at checkin they still gave me an “upgraded king room”. I demanded 2 queens and said that it was a must for me, and was told they were all sold out. I emphasized that a 2-queens room was what I had booked, and that their manager had even confirmed with me beforehand. They didn’t seem to know about either of these and even went to double check that I wasn’t lying. I then asked them why they had texted and asked my room preference beforehand if they couldn’t even fulfill, and the front desk rep said “I didn’t text you.” I was shocked by such an unprofessional response. Like who tf cares about which one of you was the one texting me? Aren’t all of you supposed to be a team?

I demanded to see their manager (the one who texted me), and was told that she was not there. Finally they offered a rollaway bed for one night and promised to switch next day.

Overall the experience interacting and communicating with the management team was terrible. It was like the members never talked to each other, and I had to explain the previous communication and context to them over and over again.

2026-02-23 • via Nuitee
L
L9585WBwendyg • Business
10
Perfect Location and amazing room
Pros:

The hotel’s location is ideal—just a short walk to several nearby restaurants, which made everything very convenient. My room was fantastic, and I was pleasantly surprised to be upgraded to a suite without even asking.

One of the main reasons I consistently choose Hyatt is the quality of their beds. No matter the property, the comfort is reliably the same. The bed was incredibly comfortable with crisp, luxurious linens—I truly slept like a baby. The room was also very quiet, with no outside noise, and I was able to work without any interruptions.

I only had breakfast at the restaurant. It was good—not extraordinary—but it was included in my rate, which I appreciated. The staff were warm and welcoming at both check-in and in the restaurant.

I would absolutely stay here again and look forward to returning.

2026-02-14 • via Tripadvisor