Sheraton Princess Kaiulani Waikiki Beach

Hotels
•
Sheraton
8.2 (1480 reviews)
120 Kaiulani Avenue , Honolulu , us
+1 808-922-5811

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Slow elevators
Small bathroom

Categories

Cleanliness
7.7
Some concerns about cleanliness, specifically regarding the use of plastic and paper cups.
Service
8.7
Staff were frequently described as friendly and helpful, contributing positively to the experience.
Location
8.7
Location was repeatedly praised as excellent, particularly for the New Year’s Eve fireworks.
Room Quality
8.2
Rooms were described as good overall, with specific mentions of renovated rooms and good amenities.
Amenities
8.2
Amenities received a favorable mention, but there were concerns about the pool facilities for young children.
Value for Money
7.7
Mixed perceptions about the value for money, with some mentioning decent quality for the price.
Food and Beverage
8.2
Breakfast was specifically mentioned as delicious; food quality was generally well-received.
Overall Experience
8.2
Overall experience was positive with high likelihood of recommending to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:29

Property Description

Luxurious Beachfront Property

Stunning Views and Modern Comforts

Experience the breathtaking city or ocean views from our brightly decorated rooms, each equipped with a flat-screen TV, coffee machine, and refrigerator. Enjoy the convenience of our onsite restaurant with nightly entertainment and a tour desk to assist with planning your itinerary.

Immerse Yourself in Hawaiian Culture

Indulge in live music and cultural activities at Te Moana Nui - Tales of the Pacific, offering lei making and Polynesian tattooing. Stay active at the fitness centre or unwind at the Pikake Terrace for local cuisine. Don't miss out on the poolside Splash Bar & Bento for refreshing drinks.

Explore Nearby Attractions

Conveniently located near Honolulu Zoo and Diamond Head Crater Park, with Ala Wai Golf Course just minutes away. Book now for an unforgettable Hawaiian getaway at Sheraton Princess Kaiulani.

Important information:

When booking a nonrefundable full prepayment rate, the resort fee will also be charged at the time of booking.

Please note: The "Breakfast Included" rate includes breakfast for 2 guests per room.

The resort fee includes:

- WiFi Premium Access in Guestrooms and public areas
- MiFi Rental - unlimited high-speed wireless on Island (Complimentary rental of 1 MiFi per room per stay)
- Complimentary one-day rental of GoPro Camera (1 per room per stay)
- Yoga Class
- Yoga Nidra Meditation
- Daily Cultural Activities - lei making, ukulele lessons, hula lessons and Ho‘ala Morning Ritual.

Resort fee rate and inclusions are subject to changeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HNL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

8.2
Based on 1480 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.2
L
Lauren • couple • us
6
2026-07-25 • via Nuitee
S
SHINJIRO • family_with_children • jp
6
次はないかな
Pros:

場所の割にお手頃なところ

Cons:

夜遅くまで外がうるさい

2026-07-22 • via Nuitee
J
jeffbY9479MG • Business
10
Aloha from all the Staff encountered!
Pros:

My stay at this property was in Mid June and I was there for 5 nights. I was just recommending this property to another colleague of mine and realized I should also post on Trip Advisor. Reflecting on this particular visit I recall the staff being very friendly and accommodating from the Front desk, Housekeeping staff, restaurant / food truck and especially the pool staff. One particular individual whom I was able to chat with and get some great island insight from was David Komine. David’s pride in making guest feel comfortable was very evident. He was also gracious with his time to visit with us and tell us some really cool facts about Hawaii and the culture of the islands that really draws so many people to visit. Both his surfing knowledge and some unique sailing adventures with the Hokulea were shared with us too, and much appreciated. Aloha and great service was experienced at this property by all the staff that we came across and we look forward to going back.

2026-07-13 • via Tripadvisor
Y
Yuya • couple • jp
10
2026-07-13 • via Nuitee
E
Elise • solo_traveller • au
2
Disappointed. Hotel run down
Pros:

Good location

Cons:

Noisy. Echo of international markets music until 2am. Garbage truck 5am. Construction zone noise all daytime. Many things in the hotel were in repair without warning (reception desk moved to a tiny room, bar closed, escalators to level 2 broken and lifts took ages to get to second floor from ground, shower tap in room no pressure as bath tap wouldn’t fully switch from bath to shower, balcony in hotel room was in construction I had to request another room change). Wasn’t cleaned well, furniture had stains and there was dust all over the coffee machine/clock showing it had not been cleaned properly. I was also charged twice by booking.com and then the hotel, even as I tried to explain I prepaid my booking, a large sum for 7 days stay having to pay twice in peak season impacting my CC spend, and takes a week to be refunded for the double charge after it took me to request a follow-up and request to ask accounts as reception said I had it wrong, that I can only pay at the hotel (which was not the case).

2026-07-12 • via Nuitee
N
NAOTO • couple • jp
10
2026-07-11 • via Nuitee
J
Jodi • solo_traveller • us
10
AMAZING--WILL BE BACK THE END OF THE MONTH!!!
Pros:

The welcoming atmosphere from the moment you check in and through the stay, and once you stay there time after time everyone is like family.

Cons:

all was great!

2026-07-10 • via Nuitee
J
JessLM85 • Solo travel • Adelaide, Greater Adelaide, South Australia
8
Great location. Warm welcome in Waikiki
Pros:

My 2nd time at Princess Kaiulani and it did not disappoint. Great location, wonderful staff. This time I had a room with a city view instead of ocean view and it was louder on this side overlooking the International Market Place, bare this in mind when booking, but must be expected staying this central in Waikiki. I highly recommend Princess Kaiulani.

2026-07-04 • via Tripadvisor
6
68sondral • Family
6
Good customer service. Noisy City hotel, not a resort
Pros:

Accidentally booked the Sheraton Princess instead of the Sheraton Beach Resort. Employees were nice and helpful in modifying our reservation. We stayed here one night in the renovated tower room on the 24th floor. Clean room but signs the room (walls, vents, and layout) were somewhat dated. Bathroom is small. Location is right off a busy road and there are loud cars and sirens passing all day. The pool is steps away from the main drag in Waikiki making it seem not very resort like or relaxing, good location to the main part of Waikiki beach and stores. Nothing fundamentally wrong with this hotel, just not resort like. If you are looking for a decent place to stay this could work. But it’s not very vacation-like.

2026-07-03 • via Tripadvisor
J
JVCamp • Business • Los Angeles, California
10
Epic visit to Honolulu, Sheraton Princess Kaiulani Waikiki Beach!
Pros:

We had a fantastic experience during our visit to Sheraton Princess Kaiulani Waikiki Beach! Perfect location and excellent service!
Dave Kamine (poolside services) exceeded our expectations while we spent the day at the hotel pool. He was extremely attentive and helpful, as were all the outdoor staff.
So grateful for Dave, truly a standout as he really made us feel welcome and at home.
He shared great recommendations for dining along with other helpful local knowledge.
He is a huge part of why we look forward to returning to this property in the future! Mahalo!! 🤙🏻

2026-06-29 • via Tripadvisor
S
Susan Hayslett • solo_traveller • us
10
Pros:

Perfect location and enjoyed sitting on the lanai.

Cons:

No microwave

2026-06-27 • via Nuitee
W
wenkai • couple • cn
8
Pros:

位置好，出行便利

Cons:

前台服务人员对非英文国家的游客服务态度不友好。

2026-06-16 • via Nuitee
C
Cameron • couple • au
8
2026-06-14 • via Nuitee
S
Suzanne • couple • au
9
Mason on reception made us feel very welcome on arrival after a long flight. The housekeepers have been very obliging an
Pros:

Location, facilities and staff.

Cons:

N/a

2026-06-14 • via Nuitee
J
JUNKO • solo_traveller • jp
8
可愛い内装で立地の良いホテル
Pros:

日本語の話せるスタッフがとても親切で、テラスに出れば海も山側の夜景も見られる清潔なお部屋でした。
ラグジュアリーと言うよりは可愛い内装。
カラカウア通りにもクヒオ通りにもすぐ出られてワイキキマーケットもABCストアも近くて便利。

Cons:

いつもビーチ沿のホテルに泊まるので比べてしまうとお隣のハイアットとの間から海を見る感じで、その分お値段もワンランク安かったので仕方ないのですが、圧倒的な景色とは言えなかった。

2026-06-12 • via Nuitee
M
Michele • couple • us
10
Centrally located to everything! Beach across the street!
Pros:

Location was perfect! Close to beach, shops and restaurants.

Cons:

Our bathroom was dated. Even though we upgraded to the towers for beach views.

2026-06-09 • via Nuitee
M
Munkhjavkhlan • couple • mn
10
2026-06-07 • via Nuitee
A
Alexandra • solo_traveller • au
6
Old style, good location
Pros:

Location, parking, view

Cons:

Noise from neighbours. Large gap under door. Connected rooms could hear and smell the other rooms

2026-06-05 • via Nuitee
A
andrewbT2725UJ • Business
10
Would recommend
Pros:

Celeste at check in was really sweet. She grabbed my son a toy bag and he played with the toys all week. Rooms are a tad dated (was in princess wing - there is a new wing btw with brand new rooms) but this is genuinely good value. You are steps from the beach (Moana Surfrider directly across). You are literally right smack dab in the middle of everything but without having to pay beachfront prices. Want to walk to the royal hawaiian? - 2 minute walk. I went in five different hotel pools and this one was the warmest (84 degrees). If you are platinum elite or higher, you get a good breakfast (hot or cold). They call it continental but it’s better. They had a frittata eggs, bacon, and a warm croissant with juice or coffee included at no charge. I’d come back here again. Staff is great.

2026-06-04 • via Tripadvisor
B
bosco • family_with_children • us
3
2026-06-03 • via Nuitee