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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Lockers
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Heated pool
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Indoor pool
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Emergency cord in bathroom
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Novotel Almaty City Center, located in Almaty, offers 4-star accommodation just 300 metres from Republic Palace. The air-conditioned rooms are well-equipped with modern amenities and a private bathroom, ensuring a comfortable stay for guests.
Wellness and Dining
This upscale hotel boasts a fitness centre, indoor pool, and sauna for relaxation. Guests can enjoy a delicious buffet or à la carte breakfast at the restaurant which serves a variety of cuisines including American, French, and Italian. Special dietary needs are catered to with vegetarian, dairy-free, and halal options available.
Convenient Services
With free WiFi, room service, and a 24-hour front desk, Novotel Almaty City Center ensures a seamless stay. Explore nearby attractions like Gvardeytsev-Panfilovtsev Park and Ascension Cathedral, making it an ideal choice for leisure and business travelers alike.
Book now for a memorable stay at Novotel Almaty City Center.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
People 16 years old and over stay for KZT 5,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Very supportive and friendly staff. Excellent location.
Location and food was decent
Номер забронировала на 2 человека. При заселении оказалось, что все принадлежности только на 1 человека. При заселении была 1 бутылка с водой, оказывается это приветственная, остальное сам. Номер нам в первый день не убрали, мы поняли так, из-за того, что мы из России. Мы прилетали в Алма-Аты в гости. С нами в отеле проживала подруга из Казахстана. Её номер убирали, а у нас после звонка на ресепшен. После звонка нам на ресепшен нам что-нибудь не докладывали то полотенца, то зубную пасту. Для меня очень странно такое поведение обслуживающего персонала. Если есть какие-то проблемы, то просто уволься и всё
Armand was a very attentive and accommodating.
Location , Cleanness , international standard
200 usd per night in Almaty is expensive and for a 5 star lux hotel , this is a standard budget NOVOTEL , some staff were excellent and some were not that friendly , there was an hour of power cut and we were not informed or called ,
موقعه فقط
لا يوجد شطاف ومستوي الفندق ثلاث نجمات طفي الكهرباء علينا مرة
Perfect location, the hotel standard is decent. Very reasonable pricing.
Bit slow Wifi
A comfortable room, very responsive personnel, modern facilities
Location - very convenient
Bare toiletries, fridge empty, aircon not working, beds not well done
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