Novotel Almaty City Center

Hotels
•
Novotel
8.8 (1582 reviews)
Dostyk Avenue 104 A , Almaty , kz

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Poor breakfast quality
Confusing billing situation

Categories

Cleanliness
8.2
Reported issues with cleanliness in the rooms, including stains and a need for repairs.
Service
10
Service was noted as helpful and attentive; however, concerns were raised about handling issues.
Location
9.7
Highly praised location, convenient for guests with various nearby attractions.
Room Quality
8.7
Mentioned as comfortable and clean, though concerns about sound insulation and missing amenities were noted.
Amenities
7.7
Underwhelmed by the breakfast offerings and lack of coffee machines.
Value for Money
9.2
Standard quality for this hotel tier, but some guests felt overcharged for certain services.
Food and Beverage
7.7
Breakfast was criticized for quality and freshness.
Overall Experience
9.2
Mixed feelings due to issues raised, but overall satisfaction remains high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:16

Property Description

Luxurious Accommodation
Novotel Almaty City Center, located in Almaty, offers 4-star accommodation just 300 metres from Republic Palace. The air-conditioned rooms are well-equipped with modern amenities and a private bathroom, ensuring a comfortable stay for guests.

Wellness and Dining
This upscale hotel boasts a fitness centre, indoor pool, and sauna for relaxation. Guests can enjoy a delicious buffet or à la carte breakfast at the restaurant which serves a variety of cuisines including American, French, and Italian. Special dietary needs are catered to with vegetarian, dairy-free, and halal options available.

Convenient Services
With free WiFi, room service, and a 24-hour front desk, Novotel Almaty City Center ensures a seamless stay. Explore nearby attractions like Gvardeytsev-Panfilovtsev Park and Ascension Cathedral, making it an ideal choice for leisure and business travelers alike.

Book now for a memorable stay at Novotel Almaty City Center.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 16 years old and over stay for KZT 5,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1582 reviews
Cleanliness: 8.2
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 7.7
Value for Money: 9.2
Food and Beverage: 7.7
Overall Experience: 9.2
A
Andrey • couple • ch
10
2026-06-19 • via Nuitee
B
Beyza Sunay • solo_traveller • tr
10
2026-06-18 • via Nuitee
S
Shara • couple • kz
10
Чисто, уютно!
Pros:

В центре города, все рядом

Cons:

Некоторый персонал не хотели отвечать на вопросы и не были вежливыми, хотя я вежливо разговаривала и улыбалась!

2026-06-16 • via Nuitee
Камила • family_with_children • kz
4
2026-06-15 • via Nuitee
S
Serik • solo_traveller • kz
10
2026-06-15 • via Nuitee
V
Vladimir • solo_traveller • kz
10
2026-06-13 • via Nuitee
T
Tatjana • solo_traveller • ch
10
2026-06-12 • via Nuitee
A
Aitzhan • extended_group • kz
10
Pros:

локация и атмосфера, все рядом

2026-06-11 • via Nuitee
D
Dr. Khaled • couple • ae
10
Fabulous
Pros:

Everything

Cons:

Nothing

2026-06-10 • via Nuitee
S
Sunil • couple • in
2
2026-06-09 • via Nuitee
Алексей • couple • kz
10
Pros:

Все чисто и удобно, вкусная кухня

2026-06-08 • via Nuitee
Жулдуз • solo_traveller • ru
10
При бронирование оперативные ответы и профессиональный подход к решению запросов. Очень порадовал искренний (не формальн
Pros:

Профессиональный подход к работе персонала. Вежливость при общение не условная. При обращение гостей сразу пытаются решить вопрос.

Cons:

В самом отеле таких моментов не было.

2026-06-08 • via Nuitee
A
Abussagat • family_with_children • kz
10
Все было супер
Pros:

Отличный

2026-06-08 • via Nuitee
E
Elizaveta • couple • kz
10
2026-06-04 • via Nuitee
K
Korhan • extended_group • tr
9
2026-06-04 • via Nuitee
Евгений • couple • ru
10
2026-06-03 • via Nuitee
S
Sudipto • family_with_children • in
8
Pros:

Excellent location but for the price the facilities are ok

Cons:

Room could have been better

2026-06-02 • via Nuitee
N
Namenova • solo_traveller • kz
5
2026-05-26 • via Nuitee
G
Giorgi • solo_traveller • ge
10
2026-05-22 • via Nuitee
E
Evgeniya • solo_traveller • ru
10
2026-05-22 • via Nuitee