Novotel Almaty City Center

Hotels
•
Novotel
8.8 (1632 reviews)
Dostyk Avenue 104 A , Almaty , KZ
+7 727 355 3838

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Poor breakfast quality
Confusing billing situation

Categories

Cleanliness
8.2
Reported issues with cleanliness in the rooms, including stains and a need for repairs.
Service
10
Service was noted as helpful and attentive; however, concerns were raised about handling issues.
Location
9.7
Highly praised location, convenient for guests with various nearby attractions.
Room Quality
8.7
Mentioned as comfortable and clean, though concerns about sound insulation and missing amenities were noted.
Amenities
7.7
Underwhelmed by the breakfast offerings and lack of coffee machines.
Value for Money
9.2
Standard quality for this hotel tier, but some guests felt overcharged for certain services.
Food and Beverage
7.7
Breakfast was criticized for quality and freshness.
Overall Experience
9.2
Mixed feelings due to issues raised, but overall satisfaction remains high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:16

Property Description

Luxurious Accommodation
Novotel Almaty City Center, located in Almaty, offers 4-star accommodation just 300 metres from Republic Palace. The air-conditioned rooms are well-equipped with modern amenities and a private bathroom, ensuring a comfortable stay for guests.

Wellness and Dining
This upscale hotel boasts a fitness centre, indoor pool, and sauna for relaxation. Guests can enjoy a delicious buffet or à la carte breakfast at the restaurant which serves a variety of cuisines including American, French, and Italian. Special dietary needs are catered to with vegetarian, dairy-free, and halal options available.

Convenient Services
With free WiFi, room service, and a 24-hour front desk, Novotel Almaty City Center ensures a seamless stay. Explore nearby attractions like Gvardeytsev-Panfilovtsev Park and Ascension Cathedral, making it an ideal choice for leisure and business travelers alike.

Book now for a memorable stay at Novotel Almaty City Center.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

8.8
Based on 1632 reviews
Cleanliness: 8.2
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 7.7
Value for Money: 9.2
Food and Beverage: 7.7
Overall Experience: 9.2
S
Sezim • solo_traveller • kg
7
Хотелось бы больше и лучше сервиса за свои деньги
Pros:

Нравиться только расположение и бассейн. Бассейн чистый , завтрак на четверочку

Cons:

Из ванных принадлежностей в номере был только зубной набор , надо просить принести что то дополнительно , раньше все принадлежности были всегда в ванной

2026-09-17 • via Nuitee
N
Nurbek • solo_traveller • kz
8
2026-09-16 • via Nuitee
M
Mikhil • solo_traveller • kz
8
2026-09-16 • via Nuitee
Миргуль • couple • kg
10
2026-09-16 • via Nuitee
D
Djamshid • solo_traveller • uz
8
2026-09-14 • via Nuitee
L
Lori • solo_traveller • us
10
Pros:

An excellent stay at this beautiful property, ideally located right in downtown Almaty and within walking distance of everything. The staff were exceptionally friendly, professional, and attentive, and the property was exceptionally clean and well-maintained. The breakfast buffet offered many options. I would highly recommend staying here.

2026-09-11 • via Nuitee
M
Milan Prohaska • solo_traveller • at
10
2026-09-10 • via Nuitee
E
Ekaterina Mosina • solo_traveller • ru
7
Pros:

Отличное расположение. В отеле есть небольшой бассейн и сауна, что супер после активных походов в горах. Отличные матрасы и подушки.

Cons:

Завтраки какие-то скудные и не самые вкусные - в первый день была вкусная самса, почему-то на детском столе, а потом больше не не видели ((( нет игристого на завтрак, что тоже огорчает 😁
Встречаются рваные края полотенец, постельное белье вроде ок.

2026-09-09 • via Nuitee
J
Jerome • couple • fr
10
Un excellent séjour au cœur d’Almaty, avec une équipe accueillante et un emplacement parfait !
Pros:

Nous avons passé un très agréable séjour au Novotel Almaty. L’emplacement est vraiment idéal pour découvrir la ville et se déplacer facilement. Le personnel est particulièrement sympathique, accueillant et toujours disponible. Mention spéciale également pour le petit-déjeuner, très complet et de grande qualité. Une très bonne adresse à Almaty que nous recommandons sans hésitation.

Cons:

Rien de particulier à signaler, tout s’est très bien passé durant notre séjour.

2026-09-07 • via Nuitee
A
Azizbek • solo_traveller • uz
9
2026-09-06 • via Nuitee
D
Denis • couple • kz
10
2026-09-04 • via Nuitee
N
Neha • solo_traveller • in
9
Pros:

Everything from Room to location, from food to staff support. Everything was amazing.

Cons:

....

2026-09-03 • via Nuitee
A
Aigerim • solo_traveller • kz
10
2026-09-03 • via Nuitee
M
Mona • solo_traveller • eg
9
Excellent
Pros:

Almost everything

Cons:

Nothing only I hoped for more staff who can speak English for quicker services.

2026-08-30 • via Nuitee
L
Levani • solo_traveller • ge
8
2026-08-29 • via Nuitee
M
mohammed • solo_traveller • sa
8
2026-08-28 • via Nuitee
K
Kristina • solo_traveller • au
10
2026-08-24 • via Nuitee
A
Anora • solo_traveller • uz
10
2026-08-24 • via Nuitee
V
Viktoriia • couple • ru
7
2026-08-24 • via Nuitee
Беспалов • solo_traveller • kg
6
Pros:

В этом отеле всегда всё отлично.

Cons:

В этот раз не понравилось то, что нужно было каждый раз обращаться к персоналу за всем, т.е за полотенцем, за халатом, за зубным набором, почему то даже мыло закончилось.

2026-08-24 • via Nuitee