ITC Maurya, a Luxury Collection Hotel, New Delhi

Hotels
•
Luxury Collection
9.4 (1552 reviews)
Diplomatic Enclave, Sardar Patel Marg , New Delhi , in
+911126112233

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Dated rooms
Inconsistent service
Crowded environment

Categories

Cleanliness
8.2
Concerns about cleanliness with reused hotel items and inaccurate room descriptions.
Service
10
Many reviews mention friendly and proactive staff, though some felt service was lacking at times.
Location
9.7
Overall good feedback on the hotel’s location.
Room Quality
8.7
Rooms are noted as dated and needing renovation.
Amenities
9.7
Noted as good, but some areas need improvement.
Value for Money
9.2
Comments on pricing indicate some guests felt it was not worth the stay due to overcrowding and service issues.
Food and Beverage
10
Positive remarks about the dining experiences, especially Indian cuisine.
Overall Experience
9.7
Overall positive experience despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:35

Property Description

Luxurious Accommodation
Experience luxury at its finest with 437 rooms and 26 uniquely designed suites to choose from, ensuring a perfect stay in New Delhi. All rooms are equipped with modern amenities for your comfort.

Culinary Delights
Indulge in a culinary journey at the hotel's top-rated restaurants, including Bukhara serving traditional North Indian cuisine and Dum Pukht offering royal Awadhi dishes. Savor Asian flavors at Tian and enjoy refreshing beverages at various bars and lounges.

Relaxation and Convenience
Unwind at the outdoor pool, Kaya Kalp Spa, or fitness center. With 24-hour room service, meeting facilities, and a business center, all your needs are catered to seamlessly.

Book now for an unforgettable stay at ITC Maurya New Delhi, A Luxury Collection Hotel, conveniently located near major attractions and offering unparalleled hospitality.

Important information:

Any booking more than 09 rooms would be consider as a group & different pricing would be applicable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for Rs. 2,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1552 reviews
Cleanliness: 8.2
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 10
Overall Experience: 9.7
R
Rajesh Ranjan • solo_traveller • in
7
2026-07-04 • via Nuitee
A
Anna Maria • couple • hu
10
2026-07-04 • via Nuitee
A
Antony Rajesh • extended_group • in
7
A hotel that used to be an epitome of Indian culture and guest service seems to be loosing its sheen
Pros:

Location

Cons:

Age is showing up .
Facilities needs to be upscaled

2026-07-01 • via Nuitee
M
Malik • solo_traveller • in
6
Pros:

Bhukara

Cons:

Poooooor service room service

2026-07-01 • via Nuitee
A
Ananya • family_with_children • in
8
Peaceful
Pros:

Good experience

2026-07-01 • via Nuitee
S
Shekhar • extended_group • us
10
Really enjoyed my stay.
Pros:

Great choice. Excellent overall. Attentive staff.

2026-07-01 • via Nuitee
T
Tandon • couple • in
10
2026-06-28 • via Nuitee
R
Ravi Ranjan • family_with_children • in
10
Pros:

One of the best in India

2026-06-28 • via Nuitee
A
Alina • couple • in
8
2026-06-28 • via Nuitee
L
Léon • couple • fr
10
2026-06-28 • via Nuitee
P
pankajdells • Family
2
Pathetic Hotel.
Pros:

Pathetic room service. I called multiple times to get someone to fix the coffee machine and ac. They didn't send anyone for 30 minutes.

2026-06-27 • via Tripadvisor
G
Gaurav_Chopra • solo_traveller • in
9
Pros:

Exceptional hospitality, very spacious room, great and super quick room service and a hugely attentive staff make one's stay here truly comfortable and memorable. Totally worth the price!

2026-06-27 • via Nuitee
S
Shiv hari • solo_traveller • np
5
2026-06-27 • via Nuitee
R
Relax24035007880 • Friends getaway
10
Awesome
Pros:

Great ambience ,amazing food and excellent behaviour of staff

2026-06-24 • via Tripadvisor
I
Inspire68705702100 • Family
6
Manager Pooja Bhandari is not mature person very egoistic
Pros:

We been to ITC pavilion with my family and my 2 years old son to dine in. The staff is very polite n nice in service except when I asked for baby chair which they didn't had so there comes some lady manager called Pooja bhandari who firstly spoke politely but when my husband asked to get the baby milk to be warmed she very rudely answered which we never ever expected!
We were shocked that what kind of manager that young lady Manger (pooja Bhandari) ITC has hired who has no manners to speak with the guest
This was really bad experienced we had
ITC is a brand n never expected any Brand to have harsh & rude Manager's like this .Big disappointment

2026-06-23 • via Tripadvisor
H
harleenk291 • Family
2
We visited ITC pavilion and this manager Pooja Bhandari is the most unprofessional and rude behaviour person .
Pros:

We were at pavilion where the service was good but at the time of billing this Manager Pooja Bhandari came to us and spoke very rudely and she’s not at all polite nor she has any hospitality ethics. We got gobsmacked that how ITC has appointed rude very unprofessional person in hotel line .
We are coming to ITC since 20 years and never ever faces any issue but this time really disappointed
You as ITC Should take a serious action and should not have Managers like this , who’s actually putting ur Repo at Stage .

2026-06-21 • via Tripadvisor
N
Nooresha • solo_traveller • in
10
2026-06-21 • via Nuitee
S
Sunderraman • solo_traveller • in
8
Lovely place to spend a work break
Pros:

Location and overall facilities and traveller comforts

Cons:

Nothing in specific

2026-06-19 • via Nuitee
G
GrandTour44337063611 • Business
10
Service
Pros:

Excellent services, hospitality.

2026-06-18 • via Tripadvisor
K
khangarot • solo_traveller • in
9
2026-06-18 • via Nuitee