Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Convenient location
Cons:
Inconsistencies in cleanliness
Dated amenities

Categories

Cleanliness
7.54
Some reviews mentioned that cleaning standards were not up to par with other Sofitel hotels.
Service
9.01
Overall positive sentiments about staff being welcoming and attentive, but one negative experience mentioned.
Location
9.05
Multiple reviews praised the convenient central location and access to transport.
Room Quality
8.5
Generally positive sentiments about room comfort and cleanliness, though a bit dated.
Amenities
7.53
Some reviews indicated a lack of standard amenities found in other hotels in the same chain.
Value for Money
8.49
Standard quality expected for a hotel of this rating and some positive remarks about value.
Food and Beverage
8.54
Guests enjoyed breakfast and meals at Bistro Suzette, with overall positive comments.
Overall Experience
8.51
General sentiments indicate a pleasant stay, despite a few specific disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:28

Property Description

Luxurious Accommodation
The 5-star Sofitel Brisbane Central offers indulgent rooms equipped with satellite TV, bathrobes, and a fully stocked mini-bar. Experience ultimate comfort and relaxation during your stay.

Relaxation and Wellness
Unwind at Stephanies Spa Retreat with a variety of health and beauty treatments, including the signature Opal Rasul Temple cleansing treatment. Pamper yourself and rejuvenate your senses at this top-notch day spa.

Convenient Location
With direct access to Central Railway Station and proximity to Brisbane's key attractions like City Hall, Treasury Casino, and the Botanic Gardens, Sofitel Brisbane Central provides the perfect base for exploring the vibrant city.

Experience luxury, relaxation, and convenience at Sofitel Brisbane Central. Book your stay now for an unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Location

Property Video

Guest Reviews

8.4
Based on 1611 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
A
Andrea • solo_traveller • au
8
Pros:

Great location to public transport and shopping.

Cons:

I feel to purchase food and drink in the hotel was a little expensive. The room was nice but nothing amazing, bed and pillows average.

2026-08-08 • via Nuitee
V
Verona • solo_traveller • au
8
Enjoyed my short stay. Would love to be able to come back and stay longer to use pool and other facilities.
Pros:

Beautiful and central. Convenient.

Cons:

No welcoming af arrival with a drink. Room was not ready as requested.
Room a bit old and needs upgrading.
My view was not nice.
No complimentary water bottles in the room.

2026-08-06 • via Nuitee
A
Amanda • solo_traveller • au
10
Always enjoy my stay at Brisbane Sofitel.
Pros:

breakfast,room,and bed were all above average

Cons:

millenue club

2026-08-06 • via Nuitee
C
Chris • solo_traveller • au
10
2026-08-05 • via Nuitee
Y
Yasodha • solo_traveller • us
9
2026-08-05 • via Nuitee
J
Jennifer K L • solo_traveller • au
9
2026-08-04 • via Nuitee
V
Vicki • couple • nz
10
Staff very charming and helpful. Made the stay that little bit extra comfortable.
Pros:

Centrally located. Easy to walk to places of interest and a train station next door.

Cons:

Everything was great

2026-08-03 • via Nuitee
T
Therese • couple • au
10
As above
Pros:

Reception was exceptional, we arrived early to get ready for a family wedding and she accommodated our early arrival.
Breakfast was lovely, staff once again were helpful and friendly.

2026-08-03 • via Nuitee
L
Lachlan • solo_traveller • au
10
2026-08-03 • via Nuitee
C
cheffie2013 • Business • Brisbane, Brisbane Region, Queensland
8
Good location but just ok.
Pros:

Trains weren’t running from the Gold Coast so stayed here for a seminar in Brisbane. Our one bedroom suite was spacious and comfortable with one of the best hotel beds we have experienced. Some traffic noise but not horrendous. We had drinks in the bar, there’s not much ambience but the staff are great. Dinner in Bistro Suzette was very good and again the staff were excellent. The biggest let down was the executive lounge. Staff delightful but the food was mediocre and bland. Didn’t have breakfast. The staff are what make the experience at this hotel. Overall we didn’t hate it but didn’t love it either. Given the Sofitel price point I don’t see it as value for money.

2026-08-02 • via Tripadvisor
2
21alannap • Couples
6
Very dated 3 star rooms
Pros:

We were put up at the Sofitel Brisbane by virgin due to a flight delay. The downstairs area was nice but not our room. I can’t say that this is anywhere near a Sofitel standard, more like a 3 star hotel.

After staying at the Sofitels in Adelaide and Sydney and also overseas, this property is an embarrassment to the Sofitel brand. Hopefully renovations will be done ASAP

2026-08-02 • via Tripadvisor
A
Anna • couple • au
4
2026-08-02 • via Nuitee
C
Chol • couple • au
9
2026-08-02 • via Nuitee
Y
yomiz99 • Family • Brisbane, Brisbane Region, Queensland
10
Sofitel Brisbane
Pros:

I had a wonderful stay at Sofitel Brisbane, and I would especially like to recognize Jeffrey for his outstanding hospitality.

Even during a challenging situation, Jeffrey was consistently kind, attentive, and professional. His willingness to help and his reassuring attitude made a significant difference to my overall experience. It is always memorable when a staff member goes beyond simply doing their job and genuinely makes a guest feel welcomed and cared for.

Thank you, Jeffrey, for your dedication and excellent service. It was greatly appreciated.

2026-07-29 • via Tripadvisor
J
Jellytree • Business
6
Noisy - poor sound insulation from traffic noise
Pros:

I recently stayed for 3 nights in this hotel, conveniently located above Central Rail Station in the heart of Brisbane CBD. The hotel is well located for business but I wouldn’t say it lives up to its luxury brand name. The worst part was the overnight traffic noise even though we stayed on one of the higher floors. The windows are not double glazed so they don’t provide much sound insulation at all. Poor sleep resulted. The room size is large and that’s a positive compared to other Brisbane hotels at similar pricing. The pool was nicely heated for July. I am not sure of the exact temp but I would say at least 28 degrees. It was comfortable. I did not feel cold at all. However, keep in mind the pool is small and I imagine, can get crowded in peak season. The breakfast buffet was okay. Usual hotel fare. I did like the juicer and created my own drink concoction each morning. Wifi was excellent. Would I be back? I don’t think so. I think I prefer SouthBank Brisbane location much more.

2026-07-27 • via Tripadvisor
W
Wayde • couple • au
6
Decent
Pros:

Staff

Cons:

Room smelled

2026-07-21 • via Nuitee
I
Ian • couple • au
7
Pros:

Location

Cons:

Waiting for service counter

2026-07-21 • via Nuitee
K
Kelly • couple • au
10
BEST STAYCATION EVER
Pros:

Breakfast was amazing, pillows were so comfortable, staff were delightful

Cons:

nothing

2026-07-21 • via Nuitee
S
Sarah • solo_traveller • nz
8
2026-07-20 • via Nuitee
L
Lahti • solo_traveller • au
10
2026-07-19 • via Nuitee