Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Convenient location
Cons:
Inconsistencies in cleanliness
Dated amenities

Categories

Cleanliness
7.54
Some reviews mentioned that cleaning standards were not up to par with other Sofitel hotels.
Service
9.01
Overall positive sentiments about staff being welcoming and attentive, but one negative experience mentioned.
Location
9.05
Multiple reviews praised the convenient central location and access to transport.
Room Quality
8.5
Generally positive sentiments about room comfort and cleanliness, though a bit dated.
Amenities
7.53
Some reviews indicated a lack of standard amenities found in other hotels in the same chain.
Value for Money
8.49
Standard quality expected for a hotel of this rating and some positive remarks about value.
Food and Beverage
8.54
Guests enjoyed breakfast and meals at Bistro Suzette, with overall positive comments.
Overall Experience
8.51
General sentiments indicate a pleasant stay, despite a few specific disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:28

Property Description

Luxurious Accommodation
The 5-star Sofitel Brisbane Central offers indulgent rooms equipped with satellite TV, bathrobes, and a fully stocked mini-bar. Experience ultimate comfort and relaxation during your stay.

Relaxation and Wellness
Unwind at Stephanies Spa Retreat with a variety of health and beauty treatments, including the signature Opal Rasul Temple cleansing treatment. Pamper yourself and rejuvenate your senses at this top-notch day spa.

Convenient Location
With direct access to Central Railway Station and proximity to Brisbane's key attractions like City Hall, Treasury Casino, and the Botanic Gardens, Sofitel Brisbane Central provides the perfect base for exploring the vibrant city.

Experience luxury, relaxation, and convenience at Sofitel Brisbane Central. Book your stay now for an unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.4
Based on 1574 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.51
K
Kelly • couple • au
10
BEST STAYCATION EVER
Pros:

Breakfast was amazing, pillows were so comfortable, staff were delightful

Cons:

nothing

2026-07-21 • via Nuitee
I
Ian • couple • au
7
Pros:

Location

Cons:

Waiting for service counter

2026-07-21 • via Nuitee
W
Wayde • couple • au
6
Decent
Pros:

Staff

Cons:

Room smelled

2026-07-21 • via Nuitee
S
Sarah • solo_traveller • nz
8
2026-07-20 • via Nuitee
L
Lahti • solo_traveller • au
10
2026-07-19 • via Nuitee
G
guy • couple • au
10
2026-07-18 • via Nuitee
R
Robert • couple • au
7
Cons:

The bathroom was very tired.the cold tap leaked , the bath was old

2026-07-17 • via Nuitee
A
Annette • solo_traveller • au
6
Disappointing compared to Sofitels everywhere else.
Pros:

Location

Cons:

Tired rooms particularly the bathroom. Shower over a bath tub .. scratchy sheets, very limited service for late night check in - even the cab driver noted this on arrival no assistance. Tea making facilities poor. This was a 5 star place and now apart from location it has been surpassed by so many better places to stay in Brisbane.

2026-07-15 • via Nuitee
M
Matthew • solo_traveller • au
9
Very easy
Pros:

Very convenient location and very clean

2026-07-15 • via Nuitee
T
Tonia • couple • au
3
Lovely location, comfortable bed but too many things went wrong
Pros:

The location is extremely convenience and central, co-located with the Central train station and in the CBD, close to shops and restaurants and the river. The beds and pillows were extremely comfortable.

Cons:

We only had one night at the hotel and we were looking forward to our stay because my husbane and I do not often get a night out alone together in Brisbane. Three things went wrong pretty early - our wifi did not work and had to be reset for our room, the hotel does not allow connection to privately owned apple TVs, we had dinner in the hotel's restaurant and they only told us that they did not have the muscles my husband ordered as an entre when they served my entre, and the waitress did not listen when we placed our orders and I got a different meal to the one I ordered. The staff at the restaurant made us feel like we had made the mistake, not them. We wanted to finish the night off with a bath and the plug did not work for the bath, and they could not get it to work after trying 3 different plugs. The staff did try to rectify things that were going wrong, but so many things should not have gone wrong in the first place. We have stayed at plenty nice hotels where the wifi works, apple TVs connect to the hotel TV, you get what you order in the restaurant and you can run a bath if the venue has a bath.

2026-07-14 • via Nuitee
P
Philippa • extended_group • nz
9
Thoroughly enjoyable!
Pros:

Very comfortable stay, location great, covered all our needs. Friendly, helpful staff. Amazing breakfast, so much to choose from. Couldn't ask for more.

Cons:

Can not think of anything.

2026-07-14 • via Nuitee
B
Beth • couple • au
10
2026-07-13 • via Nuitee
J
Julie • solo_traveller • au
10
Will be my hotel of choice on subsequent visits to Brisbane.
Pros:

Great location. Easy to get to from the airport. Just hop on the air train, get off at Central and there’s an entrance to the Sofitel right there in the station. It is located just around the corner from the mall and walking distance to Southbank. Nice little pub downstairs.

Cons:

Nothing to dislike.

2026-07-12 • via Nuitee
M
Michelle • family_with_children • au
10
2026-07-12 • via Nuitee
N
Nigel • couple • au
5
Cons:

The price for nights was extremely expensive, $1420. Was told upon arrival after getting an uber from the airport and after asking if they could do a better deal than booking.com was showing that there were no rooms left, even though booking.com showed rooms were available. While the staff went to speak with her manager, my wife and I then proceeded to reserve the room online only for the staff member to now say there is a room available only she cant offer a better rate but could have done so if i hadnt reserved the room. Then she proccessed my bank card costing an extra $20 in card fees instead of advising me to complete payment through booking.com where that wouldnt have happened. She also could have cancelled the reservation we had only mere moments ago had made and applied a better rate instead of $700 per night. The room didnt have a bath plug so had to call concierge for that and overall the room was very ordinary and not what I would have expected for the price. There was also no prices listed for the in room food and drinks, not sure what was complimentary if anything.

2026-07-10 • via Nuitee
J
Jane • extended_group • au
10
Beautiful relaxing stay. Love the bar!
Pros:

Understated luxury

2026-07-10 • via Nuitee
A
Amir • family_with_children • au
7
2026-07-10 • via Nuitee
P
Paulette • solo_traveller • au
9
Location fabulous, great breakfast with attentive staff
Pros:

Location mid city and right above Central station. Beds were extra comfortable. Breakfast was fabulous with attentive staff especially Alpha with her cheerful and helpful attitude made our stay extra special. Staff had luggage storage so we were able to attend appointments without worry about lugging bags with us. Pool was clean with added towels available. Loved the cotton bathrobes supplied, very useful.

Cons:

The room could have had 2 business chairs. The lounge chair was very uncomfortable. 2 bedside tables would have helped instead of sharing one. A teaspoon too was missing.

2026-07-08 • via Nuitee
S
Shekhar • solo_traveller • au
9
2026-07-06 • via Nuitee
M
Musa • solo_traveller • au
8
Pros:

The location was good.

Cons:

The room.very basic we just paid for the brand. The quality of the room very disappointed. Usually when you pay over 400 per night you get better quality rooms. Not even water bottle in the room. First time at this hotel. I think it will be my last time. I am very frequent traveller.

2026-07-05 • via Nuitee