Sheraton Grand Hotel & Spa

Hotels
•
Sheraton
9 (4644 reviews)
1 Festival Square , Edinburgh , GB
+44 131 229 9131

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent spa facilities
Cons:
Inconsistent cleanliness
Breakfast organization issues
High price during festive seasons

Categories

Cleanliness
8.39
Inconsistent cleanliness standards noted, particularly with breakfast area and room cleaning.
Service
9.36
Staff were generally friendly, professional, and attentive, with several positive mentions.
Location
9.4
Hotel is well-located with excellent proximity to local attractions.
Room Quality
8.85
Rooms were comfortable and well-designed, though some minor criticisms about lighting.
Amenities
9.38
Excellent amenities including a spa and other facilities that guests enjoyed.
Value for Money
8.84
Mixed sentiments; while some viewed it as expensive, others felt the experience justified the cost.
Food and Beverage
8.39
Breakfast service faced issues during peak times; expectations for organization were not met.
Overall Experience
9.36
Overall, a highly positive experience with a few noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:51

Property Description

Luxurious Rooms and Amenities
The Sheraton Grand Hotel & Spa offers elegant rooms with free wireless Internet, 24-hour room service, and interactive satellite flat-screen TV. The spacious rooms feature beautiful furnishings, mood lighting, and luxurious bathrooms with a separate bath and walk-in shower.

One Spa Wellness Retreat
Guests can indulge in the complimentary use of the 19-metre swimming pool, gym, and fitness studios at One Spa. Additionally, they can book various beauty and spa treatments in advance. The Thermal Suite and rooftop Hydropool experiences at Escape at One are must-try features for a relaxing stay.

Dining Experience at One Square Bar + Brasserie
Experience a modern Scottish menu and a unique Gin Tasting experience at the vibrant One Square Bar + Brasserie. Enjoy a culinary journey in a lively setting overlooking Edinburgh Castle.

Book your stay at the Sheraton Grand Hotel & Spa for a luxurious and unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EDI

Location

Guest Reviews

9
Based on 4644 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
A
Ailish • extended_group • gb
10
Fantastic family break.
Pros:

Welcoming helpful staff throughout.

Cons:

Hotel a bit tired needs a freshen up.

2026-10-17 • via Nuitee
G
Girbe • couple • nl
9
Top hotel bij the castle
Pros:

Mooie plek met uitzicht op het castle.
Bij Sheraton verwacht je dat alles klopt. En dat is ook zo. Het grote zwembad op de 5e verdieping is spectaculair

Cons:

We moesten onderhandelen over de ontbijtprijs, dat was vreemd.

2026-10-16 • via Nuitee
G
Geraldo • couple • br
10
2026-10-15 • via Nuitee
L
Louise • couple • gb
10
Fabulous
Pros:

Just lovely

Cons:

Nothing

2026-10-15 • via Nuitee
A
Andrew • family_with_children • gb
10
A most enjoyable experience and one I would recommend to anyone.
Pros:

Rooms well appointed and very clean . Very quiet and accessible

Cons:

On arrival maybe a brief explanation of the lighting system.

2026-10-14 • via Nuitee
A
ABDULLA • solo_traveller • ae
8
2026-10-14 • via Nuitee
K
Kara • family_with_children • us
10
Pros:

Close to the Castle and Royal Mile. Staff helpful. Clean and safe.

2026-10-13 • via Nuitee
A
ANDREW • solo_traveller • gb
8
Pros:

Large hotel in an excellent location for all the city centre highlights. Easy walk to castle and Royal mile. Close to Princes Street, trams and buses.
Fabulous breakfast. Spotless room. I'm house restaurant very good which we've found not to be the case elsewhere. Staff very attentive.

Cons:

The ensuite bathroom is a glass enclosure that doesn't have doors that actually shut. So you get to hear and smell everything that goes on in there. We've been married 28 years but some things should not be shared. Whoever thinks these fancy glass ensuites are a good idea should be made to live with one in their own home. Madness.

2026-10-12 • via Nuitee
A
Alice • couple • fr
10
Top et cool
Pros:

Le petit déjeuner est top. Le spa est vraiment top.

2026-10-12 • via Nuitee
R
Richard • couple • cl
8
Good services in general
Pros:

Good breakfast and staff

2026-10-12 • via Nuitee
N
Nicusor • couple • gb
2
2026-10-11 • via Nuitee
N
Neill • couple • gb
5
Great city overpriced hotel
Pros:

The breakfast was very good, spa was ok part of It closed the whirlpool outside is good although if u stay you have to pay for the spa usually we got discount as parts of it were getting fixed the other hotels I’ve stayed in their spa facilities are included especially 5* hotels ..staff attentive we had a problem in the room and they fixed it straight away my wife had a faulty charger and it blew the room the staff couldn’t have been quicker and more attentive they sorted straight away manager and all was up in the room very impressed with that service made sure everything was safe and working again.

Cons:

It is a way overpriced hotel I stay in the merchant Belfast a lot and incomparable this hotel 3* compared the difference in everything in the hotel .. for over £500 per night I expected it to be better even having the room ready early but not our anniversary gift in it for us that was paid for before arrival and then told they just hadnt got round to the list so I had to tell my wife about the missing surprise as I just thought they forgot it ..attention to details like that wife had a bath had to use the shower gel as no actual bath toiletries bed /pillows pretty bad comfort this is definitely not a 5* hotel in my rating the trip advisor 4.3/10 probably is about right I would give it 4/5

2026-10-10 • via Nuitee
Z
Zafer • extended_group • tr
4
Hayalkırıklığı
Pros:

Sadece konumunu beğendim

Cons:

Odalarda minibarlar bomboş su bile yok. Spa otelinde çok saçma bir sauna var. Steam room yok. Otelde parasını ödeyip içebileceğiniz kahve yok. Ayrıca girişte 50 euro deposito alıyor. Ne için alıyorsa. Kısacası çok basit bir tesis. Orda kalmak için en fazla 70 pound öderim. Bence karşılığı bu

2026-10-09 • via Nuitee
M
Mandifadza • solo_traveller • gb
10
2026-10-09 • via Nuitee
Z
Zafer • solo_traveller • tr
4
Hayalkırıklığı
Pros:

Konumu

Cons:

Rezervasyonumu bir gün kısaltmak istedim. Mail attım fakat yer yok diye cevap geldi. Boş odaya ihtiyacımız yoktu ki zaten. Sadece bir gün eksik ödeme yapmak istedik doğal olarak ama hiç anlayış yok. Otel de zaten asla o fiyatı haketmiyor. Maksimum 70 euro eder. Tıpkı bir air bnb evine benziyor. Odalarda minibarlar bomboş kahve içecek yer yok.

2026-10-09 • via Nuitee
K
Kevin • extended_group • ie
8
2026-10-08 • via Nuitee
S
Sharon • couple • bm
10
See above comments
Pros:

Great being on a main street within walking distance of culture events, restaurants and historic places.
Had great buffet breakfast on day of departure.

Cons:

Nothing at all.

2026-10-08 • via Nuitee
A
anne marie • couple • gb
10
2026-10-08 • via Nuitee
S
Sarah Louise • solo_traveller • gb
10
Pros:

The luxurious way I felt as the hotel is amazing

2026-10-08 • via Nuitee
S
Stephen • solo_traveller • gb
10
2026-10-07 • via Nuitee