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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Room service
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Heating
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Valet parking
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Hammam
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Non-smoking throughout
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Open-air bath
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Lower bathroom sink
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Higher level toilet
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Infinity pool
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Emergency cord in bathroom
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Rooftop pool
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Outdoor furniture
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Wine/champagne
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Fruits
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Steam room
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Rooms and Amenities
The Sheraton Grand Hotel & Spa offers elegant rooms with free wireless Internet, 24-hour room service, and interactive satellite flat-screen TV. The spacious rooms feature beautiful furnishings, mood lighting, and luxurious bathrooms with a separate bath and walk-in shower.
One Spa Wellness Retreat
Guests can indulge in the complimentary use of the 19-metre swimming pool, gym, and fitness studios at One Spa. Additionally, they can book various beauty and spa treatments in advance. The Thermal Suite and rooftop Hydropool experiences at Escape at One are must-try features for a relaxing stay.
Dining Experience at One Square Bar + Brasserie
Experience a modern Scottish menu and a unique Gin Tasting experience at the vibrant One Square Bar + Brasserie. Enjoy a culinary journey in a lively setting overlooking Edinburgh Castle.
Book your stay at the Sheraton Grand Hotel & Spa for a luxurious and unforgettable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Die Lage, insbesondere zur Usher-Hall ist sehr gut.
Der Service, insbesondere Frühstück und Bar ist für ein Haus dieser Preisklasse und Anspruchs (5 Sterne) nicht angemessen.
Die Nutzung des Spa-Bereiches ist zu kompliziert. Manche Bereiche waren nicht zugänglich (Aufpreis). Sehr ärgerlich.
الموقع.....السبا...الغرفه...
الشباك لايفتح بشكل اكبر.....اردت التمديد...تم رفع السعر....بشكل مبالغ...بسبب الاحتفالات.
Excellent
All good
The thermal suite is amazing but also want to recommend treatments at OneSpa.
Today I was welcomed by lovely smiles from Sandra then had a wonderful massage from Filomena. Strong hands and able to relieve the tension in my back and shoulders. Also a great chat about products, very knowledgeable and lots of good recommendations.
Location
Comfy beds
Large rooms
I stayed four nights in a one-bedroom suite during the Edinburgh Fringe, paying approximately $3,400 total. Expensive, certainly, but for my particular needs I think it justified the cost.
The suite
The two-room setup was the reason I booked this hotel, and it worked perfectly. I was traveling with my adult daughter and wanted us to have separate space without booking two hotel rooms and consequently spending all our downtime apart. This setup has become increasingly difficult to find, and often I end up in a two room situation which doesn’t work as well for just hanging out.
Room 559 had a generously sized king bedroom and a proper sitting room with a door between them. We hung out, talked, ate desserts and watched silly TV together, but either of us could retreat when we wanted.
I know spacious rooms are a particularly American expectation, but room size matters to me and both rooms felt genuinely spacious by European city-hotel standards.
There was also a small dining table for two and a good working desk. Wi-Fi was easy and reliable, with five devices connected between us. There were plenty of UK outlets plus, importantly for me, one US-style outlet near the desk. The AC was excellent and responsive.
The shower was hot and strong, with L’Occitane shampoo, conditioner and shower gel. Oddly, body lotion wasn’t consistently replenished.
My only room-design complaint was the confusing lighting controls. Getting one light or one area illuminated rather than everything seemed unnecessarily difficult.
Service
This was probably the hotel’s greatest strength.
Even before arrival, communication was prompt, personal and helpful. Check-in after an exhausting journey was fast, polite and genuinely warm. That tone continued through almost every staff interaction.
I normally dislike turndown service and declined it. The housekeeper smiled, checked whether I needed towels or sheets, then reached into her pocket and handed me two pillow chocolates with a cheerful “Take these.” Tiny interaction, but it captured the warmth of the staff.
Unfortunately, actual housekeeping was the weak point. Maybe my expectations had been set too high by prior interactions. Nothing major—just a tad sloppy for a hotel at this price.
Food and Club Lounge
Club Lounge access proved genuinely useful, with breakfast, evening snacks and drinks available throughout the day.
Room service on our exhausted first night arrived hot within about 30 minutes and was set up at our little dining table. Fish and chips and penne arrabbiata were satisfying rather than exceptional, although I was delighted to finally get proper chips.
Desserts were excellent: sticky toffee pudding and pear frangipane tart were both standouts.
One Spa and pool
This was an unexpected annoyance.
Spa access came with the suite. I’m not particularly interested in spa treatments, but I enjoy swimming. When I stopped by simply to see the pool and decide whether I’d use it later, I discovered that I had to register with One Spa—and wasn’t allowed onto the pool deck because I wasn’t wearing a swimsuit. They showed me a video instead. I ended up not using the pool.
Location and value
The location was excellent for the Fringe. The hotel was far enough from the festival crowds to feel peaceful, but only about a five-minute walk from Princes Street.
At roughly $850 per night, I wouldn’t pretend this was inexpensive. But comparable standard rooms were around $450 during our dates, and two separate rooms would have cost roughly as much while defeating my purpose.
I wish hotels offered this kind of bedroom + sitting room + closing door configuration without automatically attaching all the luxury-suite upcharges.
But would I stay here again? Absolutely.
Location good.
Hotel and breakfast good.
The on-suite bathroom
Due to it lacking in privacy
Everything was perfect
There is No shataff in the bathroom , hopefully they conceder this issue for more convenient for residents .
Thanks
Great location
Location
Check in time was not flexible and they were rigid about it
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