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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Room service
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Heating
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Valet parking
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Hammam
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Non-smoking throughout
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Open-air bath
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Lower bathroom sink
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Higher level toilet
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Infinity pool
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Emergency cord in bathroom
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Rooftop pool
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Outdoor furniture
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Wine/champagne
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Fruits
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Steam room
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Rooms and Amenities
The Sheraton Grand Hotel & Spa offers elegant rooms with free wireless Internet, 24-hour room service, and interactive satellite flat-screen TV. The spacious rooms feature beautiful furnishings, mood lighting, and luxurious bathrooms with a separate bath and walk-in shower.
One Spa Wellness Retreat
Guests can indulge in the complimentary use of the 19-metre swimming pool, gym, and fitness studios at One Spa. Additionally, they can book various beauty and spa treatments in advance. The Thermal Suite and rooftop Hydropool experiences at Escape at One are must-try features for a relaxing stay.
Dining Experience at One Square Bar + Brasserie
Experience a modern Scottish menu and a unique Gin Tasting experience at the vibrant One Square Bar + Brasserie. Enjoy a culinary journey in a lively setting overlooking Edinburgh Castle.
Book your stay at the Sheraton Grand Hotel & Spa for a luxurious and unforgettable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not possible) and costs GBP 17.50 per day.
Location
Guest Reviews
Emplacement
La politesse du personnel
Spa
Climatisation (soit froid ou chaud) meme en changeant la clime par 1 dégrée
L'ajustement de la lumière dans la chambre est un peu compliqué
Location, very nice room, parking garage, excellent breakfast
Amazing location. Very clean and classy. Staff brilliant.
Location to City and hop on hop off tour buses
Spacious, spa facilities
The room was fabulous! Perfectly balanced and comfortable
The breakfast was incredible!! The spa and gym very nice, good location, great room!
Central location
Beds were large & comfortable
Andrew & Emma in the bar were exceptional, they really made us feel welcome
Recently stayed at the Sheraton Grand Edinburgh for two nights as a graduation treat for my niece, and we had a wonderful experience.
From the moment we arrived, we felt very well looked after. We were delighted to receive a complimentary upgrade to a room with a stunning castle view, along with some Prosecco and a lovely handwritten card to celebrate the occasion. It was such a thoughtful touch that made our stay feel extra special.
The hotel is in a fantastic location, within easy walking distance of Edinburgh's main attractions. Our room was spacious, spotless, and very comfortable. Breakfast was excellent, with both a generous buffet and a great à la carte menu offering plenty of choice.
The rooftop hydropool was definitely a highlight and a lovely way to relax after exploring the city.
There were a couple of minor issues during our stay. The hydropool jets weren't working properly, which perhaps also explained the lower-than-expected water pressure in our room. The ordering system at breakfast also crashed, causing slight delays. However, these were small inconveniences that didn't detract from our overall enjoyment and certainly weren't enough to reduce my rating.
Overall, we had a fantastic stay and would happily return. Highly recommended for anyone visiting Edinburgh.
I cannot imagine a better value for your money. First, the location. It sits at the base of the hill, right below the Edinburgh castle- 15 minute walk to the esplanade/Royal mile - which is mostly where you want to be in Edinburgh.
Second, if you have status with Bonvoy, you know that the Owner's Clubs are highly variable. Here, the breakfast and happy hour are amazing. We only ate out for dinner twice while we were here, enough snacks for a meal for both vegetarians and omnivores. Also, they do not scrimp on drinks. Very nice Prosecco and I stopped saying yes before they stopped offering!
The room was lovely. We didn't get a suite upgrade (oh well), but the regular room was roomy enough for two - king sized bed, very comfortable mattress, bathrobe and slippers. Staff were also extremely nice and helpful.
Stayed at this hotel for 4 nights. Housekeeping was terrible. Went out at 10:00am and came back just now at 5:15pm. The room was not even cleaned. Did not have the do not disturb sign on the door and even called the reception to ask them to clean the room for me at 12:00pm. This was not acceptable for even a three star or lowered starred hotel but just happened at a five star hotel. Bed was very uncomfortable and small. Lounge breakfast was even worse than the level 2 one which was also terrible. Also need to pay to use the rooftop pool and the staff did not even allow you to view it before deciding whether to pay or not. One of the worst 5 star hotels in the UK. Avoid at all costs!! Just talked to one of the supervisors Nicola who just only apologized and said the hotel was busy. I do not accept this as an excuse. I am out of the room for nearly 8 hours and no one was there to clean the room. This was not acceptable! Her attitude was also not great and only offered a drink as a compensation which is not needed as I have access to all the drinks as I have access to the lounge. Worst hotel in Edinburgh. Plenty of options that are available at this price!
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