Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Comfortable and spacious rooms
Cons:
Poor soundproofing
Slow dining service
Check-in experience issues

Categories

Cleanliness
8.55
Room felt dated and in need of refurbishment.
Service
9.05
Some staff appeared new and not fully trained, but generally helpful.
Location
9.55
Excellent location right next to Mirabel Schloss, walkable to all visitor highlights.
Room Quality
8.55
Room was large with good amenities but needed updates.
Amenities
9.05
Good amenities but did not meet all expectations.
Value for Money
8.55
It is expensive but a real 5 stars hotel.
Food and Beverage
8.05
Dining service was extremely slow, affecting overall satisfaction.
Overall Experience
9.05
Overall experience impacted by noise issues and service speed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:24

Property Description

Luxurious Accommodation
The Sheraton Grand Salzburg Hotel boasts modern and classic rooms and suites with Sheraton Signature beds and spacious bathrooms, ensuring a comfortable stay.

Gourmet Dining Options
Indulge in a culinary journey at the hotel's two restaurants - taste.it offering Italian delicacies and Mirabell & Terrace serving local dishes. Don't forget to unwind at the Piano Bar with a selection of cocktails and snacks.

Wellness and Recreation
Relax and rejuvenate at the on-site fitness center with a sauna and steam bath, or take a short walk to the Paracelsus Bad & Kurhaus for additional wellness facilities.

Experience luxury and convenience in the heart of Salzburg at Sheraton Grand Salzburg Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZG

Property Policies

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 75 per person per night when using an existing bed.
    People no matter the age stay for € 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 26 per day.

Location

Guest Reviews

8.8
Based on 856 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.55
Room Quality: 8.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
P
PABLO COURBIS • extended_group • cl
10
Un agrado
Pros:

Atención del personal. Desayuno muy bueno y variado

2026-07-04 • via Nuitee
F
Francisco • extended_group • ph
10
Excellent location. Great value for money.
Pros:

Convenience. Proximity to city center

Cons:

None

2026-07-03 • via Nuitee
B
Bernd • couple • de
10
Pros:

Alles top.

Cons:

Klima Management im Restaurant. Bei Außentemperatur von deutlich über 30 Grad an diesem Wochenende sicher schwierig, bei längerem Sitzen im Restaurant- uns- aber zu kalt.

2026-06-30 • via Nuitee
V
Vincent • solo_traveller • hk
10
Pros:

Kind and friendly staffs.
Good location.
Nice food and wine.

Cons:

Nothing

2026-06-30 • via Nuitee
K
Kire • extended_group • de
10
Außergewöhnlich
Pros:

-extrem aufmerksames Personal (insbesondere der außergewöhnlich sorgfältige Umgang mit meiner bereits im Vorfeld gestellten Anfrage hat mich beeindruckt)
-das Hotel überzeugt durch seine ideale Lage in unmittelbarer Nähe des Marmorsaals im Schloss Mirabell, in dem die Mozart-Konzerte stattfinden

2026-06-29 • via Nuitee
D
DIPAN • extended_group • in
8
Pros:

The location was good. The property ambience was very nice.

Cons:

I think the price is too high and therefore did not feel the value

2026-06-27 • via Nuitee
G
Gabrielle • couple • ae
6
Nice city hotel, perfect location for short break.
Pros:

Excellent location. We were upgraded to a lovely room, that was exceptionally large compared to European standards. Breakfast was very nice. Especially commendable omelette station had a very talented young man where we tasted one of the best omelettes.

Cons:

Spa facilities were not up to standard

2026-06-23 • via Nuitee
M
MARIA • couple • br
10
O melhor!
Pros:

Bom gosto em tudo!

2026-06-22 • via Nuitee
O
Oded • solo_traveller • il
10
Pros:

Everything

Cons:

Nothing

2026-06-22 • via Nuitee
F
Frederic • solo_traveller • ch
9
2026-06-21 • via Nuitee
K
Karina • couple • ar
10
Muy recomendable
Pros:

La habitacion muy linda y muy comoda la cama y las almohadas

2026-06-21 • via Nuitee
M
Monique • family_with_children • nl
8
2026-06-21 • via Nuitee
B
Bestdays-ever • Family
10
Superb hotel with the warmest, most welcoming staff in Austria.
Pros:

Fantastic location overlooking the Mirabell Gardens, beautiful short walk along the river to the old town. This is a lovely comfortable hotel, with good sized rooms. The piano bar and dining area have a relaxed vibe. The food was very good and room service really excellent, very efficient delivery and delicious! The staff are exceptional, very welcoming, warm, friendly and helpful. They are professional, knowledgeable and nothing is a problem. The hotel is good value considering the service provided. When I return to Salzburg I will not stay anywhere else. I highly recommend this fabulous hotel!!

2026-06-18 • via Tripadvisor
O
Orildo • couple • br
10
muito bom
Pros:

cafe da manha muito bom, boa localização, quarto muito bom

2026-06-18 • via Nuitee
J
Jayashree • family_with_children • in
10
give full marks to the hotel, Would blindly recommend it to all
Pros:

we had a wonderful stay at your hotel. It is excellently located and everything is within walking distance. the staff was very friendly and helpful and ever smiling. breakfast was very good catering to every kind of palette. The evening entertainment in the lounge was very enjoyable. We stayed for 5 days- wish ir\t was for a longer period..

Cons:

what can be better than the best/??????

2026-06-16 • via Nuitee
M
Michael • couple • us
10
2026-06-16 • via Nuitee
P
Paul • extended_group • us
7
Decent hotel with good breakfast. Don’t bother with dinner.
Pros:

We booked a combination of room, dinner, concert, and breakfast. The room was okay. Concert was awesome. Breakfast was good.

Cons:

I didn’t like a single thing about the dinner except the appetizer, and so I would never eat dinner there again or recommend it to anyone. It’s kind of a bizarre story of how they seated us, moved us and another person instead of just setting additional places for other people, literally poured out wine including to our 15 year-old (without asking parents) and then took our wine away, then served us dried up chicken. But this was not worse than moving the single lady who was traveling alone and part of the concert group far away from everyone else, breaking all our hearts to have to watch and making her feel more alone than if she had never come. If I managed this hotel, I would’ve fired that waiter in two seconds because he’s a jerk to the core.

2026-06-15 • via Nuitee
B
Bobby • solo_traveller • ie
10
Pros:

We family of five had a very pleasant stay at Shelton in Salzburg. The hotel is well-maintained, and offers a comfortable atmosphere. The rooms are clean, well-equipped, and quiet, making it easy to relax after a day of exploring the city. Staff were friendly and helpful throughout our stay. The location is also convenient, walkable to the city centre. Overall, a very positive experience and good value for money.

Cons:

The only downside for us was the lack of a swimming pool and jacuzzi, which would have made the stay even better, especially when with kids.

2026-06-14 • via Nuitee
K
Karin • solo_traveller • at
10
Pros:

Das Personal war ausgesprochen freundlich!

Cons:

-

2026-06-13 • via Nuitee
S
sarahdeand2026 • Couples
8
Decent Hotel but not wowed
Pros:

Solid hotel with nice lobby and very friendly staff and great location.

Didn’t appreciate the worn carpets on the guest room floor and the staff knocking on our door at 9:30 asking to clean our room and then again at 9:40 am to check if we purchased anything from the mini-bar, especially after we asked for a late checkout at noon. Very bothersome and a practice that should be eliminated completely.

Wouldn’t highly recommend recommend this hotel, but a solid option nonetheless

2026-06-09 • via Tripadvisor