Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Comfortable and spacious rooms
Cons:
Poor soundproofing
Slow dining service
Check-in experience issues

Categories

Cleanliness
8.55
Room felt dated and in need of refurbishment.
Service
9.05
Some staff appeared new and not fully trained, but generally helpful.
Location
9.55
Excellent location right next to Mirabel Schloss, walkable to all visitor highlights.
Room Quality
8.55
Room was large with good amenities but needed updates.
Amenities
9.05
Good amenities but did not meet all expectations.
Value for Money
8.55
It is expensive but a real 5 stars hotel.
Food and Beverage
8.05
Dining service was extremely slow, affecting overall satisfaction.
Overall Experience
9.05
Overall experience impacted by noise issues and service speed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:24

Property Description

Luxurious Accommodation
The Sheraton Grand Salzburg Hotel boasts modern and classic rooms and suites with Sheraton Signature beds and spacious bathrooms, ensuring a comfortable stay.

Gourmet Dining Options
Indulge in a culinary journey at the hotel's two restaurants - taste.it offering Italian delicacies and Mirabell & Terrace serving local dishes. Don't forget to unwind at the Piano Bar with a selection of cocktails and snacks.

Wellness and Recreation
Relax and rejuvenate at the on-site fitness center with a sauna and steam bath, or take a short walk to the Paracelsus Bad & Kurhaus for additional wellness facilities.

Experience luxury and convenience in the heart of Salzburg at Sheraton Grand Salzburg Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZG

Property Policies

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for € 75 per person per night when using an existing bed.
    People no matter the age stay for € 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 26 per day.

Location

Guest Reviews

8.8
Based on 842 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.55
Room Quality: 8.55
Amenities: 9.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
B
Bestdays-ever • Family
10
Superb hotel with the warmest, most welcoming staff in Austria.
Pros:

Fantastic location overlooking the Mirabell Gardens, beautiful short walk along the river to the old town. This is a lovely comfortable hotel, with good sized rooms. The piano bar and dining area have a relaxed vibe. The food was very good and room service really excellent, very efficient delivery and delicious! The staff are exceptional, very welcoming, warm, friendly and helpful. They are professional, knowledgeable and nothing is a problem. The hotel is good value considering the service provided. When I return to Salzburg I will not stay anywhere else. I highly recommend this fabulous hotel!!

2026-06-18 • via Tripadvisor
O
Orildo • couple • br
10
muito bom
Pros:

cafe da manha muito bom, boa localização, quarto muito bom

2026-06-18 • via Nuitee
J
Jayashree • family_with_children • in
10
give full marks to the hotel, Would blindly recommend it to all
Pros:

we had a wonderful stay at your hotel. It is excellently located and everything is within walking distance. the staff was very friendly and helpful and ever smiling. breakfast was very good catering to every kind of palette. The evening entertainment in the lounge was very enjoyable. We stayed for 5 days- wish ir\t was for a longer period..

Cons:

what can be better than the best/??????

2026-06-16 • via Nuitee
M
Michael • couple • us
10
2026-06-16 • via Nuitee
P
Paul • extended_group • us
7
Decent hotel with good breakfast. Don’t bother with dinner.
Pros:

We booked a combination of room, dinner, concert, and breakfast. The room was okay. Concert was awesome. Breakfast was good.

Cons:

I didn’t like a single thing about the dinner except the appetizer, and so I would never eat dinner there again or recommend it to anyone. It’s kind of a bizarre story of how they seated us, moved us and another person instead of just setting additional places for other people, literally poured out wine including to our 15 year-old (without asking parents) and then took our wine away, then served us dried up chicken. But this was not worse than moving the single lady who was traveling alone and part of the concert group far away from everyone else, breaking all our hearts to have to watch and making her feel more alone than if she had never come. If I managed this hotel, I would’ve fired that waiter in two seconds because he’s a jerk to the core.

2026-06-15 • via Nuitee
B
Bobby • solo_traveller • ie
10
Pros:

We family of five had a very pleasant stay at Shelton in Salzburg. The hotel is well-maintained, and offers a comfortable atmosphere. The rooms are clean, well-equipped, and quiet, making it easy to relax after a day of exploring the city. Staff were friendly and helpful throughout our stay. The location is also convenient, walkable to the city centre. Overall, a very positive experience and good value for money.

Cons:

The only downside for us was the lack of a swimming pool and jacuzzi, which would have made the stay even better, especially when with kids.

2026-06-14 • via Nuitee
K
Karin • solo_traveller • at
10
Pros:

Das Personal war ausgesprochen freundlich!

Cons:

-

2026-06-13 • via Nuitee
S
sarahdeand2026 • Couples
8
Decent Hotel but not wowed
Pros:

Solid hotel with nice lobby and very friendly staff and great location.

Didn’t appreciate the worn carpets on the guest room floor and the staff knocking on our door at 9:30 asking to clean our room and then again at 9:40 am to check if we purchased anything from the mini-bar, especially after we asked for a late checkout at noon. Very bothersome and a practice that should be eliminated completely.

Wouldn’t highly recommend recommend this hotel, but a solid option nonetheless

2026-06-09 • via Tripadvisor
D
Deirdre • family_with_children • ie
10
Brilliant hotel, stunning location, comfortable rooms and the friendliest most helpful staff I’ve ever encountered
Pros:

Location and staff!!

Cons:

No swimming pool

2026-06-07 • via Nuitee
Y
Yelena • solo_traveller • at
9
2026-06-07 • via Nuitee
A
Angelika • couple • ch
10
Salzburg ist eine Reise wert und im Sheraton zu übernachten rundet das Ganze ab. Einfach eine perfekte Kombination.
Pros:

Lage zentral und ruhig beim Park Mirabell, einfach herrlich. Frühstück draussen bei der Gartenterrasse beim Park, war ein Traum mit Vogelgezwitscher. Abendessen im Hotelrestaurant war ein Genuss. Hotel chic, grosszügig und äusserst gemütlich. Betten sehr komfortabel und gross. Personal wunderbar, sehr freundlich, aufmerksam und hilfsbereit!

Cons:

Beim Dampfbad blättert der Verputz ab, wohl wegen hoher Feuchtigkeit

2026-06-03 • via Nuitee
F
Ferdinand • couple • nl
8
Salzburg is een heerlijke stad waarbij het het hotel om de stad te verkennen gunstig is gelegen!
Pros:

Gastvrijheid!

Cons:

Ontbijt verhoudingsgewijs duur! 38 euro pp is best pittig voor het geen geboden wordt!

2026-06-01 • via Nuitee
C
chuckcK7905HU • Family
10
Your Salzburg home away from home
Pros:

If you are looking for an amazing hotel experience in Salzburg, look no further. My family and I stayed at the Sheraton Grand Salzburg in May 2026. Having traveled extensively in North America, Europe and Asia, The Sheraton Grand Salzburg is now in our top five for all time hotel stays.

We were blown away by the entire hotel staff. From the moment we checked-in to the moment we left, I feel like every staff member went out of their way to ensure our stay was elite.

The hotel location for tours, walking to the main city attractions and to the train station could not be in a more central location. In fact, if you are looking for a hotel hub while attending the Sound of Music tour, this is the one.

Having arrived late in the afternoon, we decided to have a bite to eat in the main restaurant. Dorian, met us with a smile and made sure we felt at home.

Our room was excellent! Big, ultra clean, stocked with anything you needed, and plenty of room for large luggage.

Finally, I rarely write reviews. I made it a point to send this one thru as I wanted other travelers to know that when visiting Salzburg, their home away from home is the Sheraton Grand.

Sincerely,

The Couch Family

2026-05-31 • via Tripadvisor
H
Harald • solo_traveller • de
10
2026-05-29 • via Nuitee
H
Hans • couple • at
7
2026-05-26 • via Nuitee
F
Felix • extended_group • at
10
Kurzurlaub in Salzburg
Pros:

Einfach alles. Freundlich, sauber

Cons:

Hat nichts gegeben

2026-05-24 • via Nuitee
E
Emmanuel • couple • at
10
Top Lage, sehr freundliche Personal und schönes und gepflegtes Zimmer
Pros:

Zimmergrösse und Ausstattung sowie die Lage!

Cons:

Die Beleuchtung im Hotel Lobby! Nicht hell genug und nicht förderlich für das Wohlbefinden

2026-05-24 • via Nuitee
E
elainemF6450BY • Couples • Toronto, Ontario
10
Exceptional!
Pros:

Exceptional stay. Far beyond expectations. One of the best Bonvoy properties we have stayed at. Will certainly be coming back. The hospitality was exceptional.. so warm, attentive, kind, caring and generous. The personal attention and attention to detail was to the level not commonly experienced with travel, even in 5 star properties. The hotel staff constantly went far above and beyond. The hotel location is perfect, near the main sites and right next to the park. The hotel is so well appointed and beautifully renovated, with lovely common space. The rooms were excellent.. spacious, very comfortable, newly renovated with high quality standard. The view over the park was so peaceful.

2026-05-23 • via Tripadvisor
D
Day • solo_traveller • at
9
2026-05-20 • via Nuitee
O
Okuyama • family_with_children • jp
10
ゆっくりと過ごすことができた。。
Pros:

ロケーション最高！朝食も美味しかった。

Cons:

特になし

2026-05-19 • via Nuitee