DoubleTree by Hilton Winston Salem - University, NC

Hotels
•
Doubletree by Hilton
7.7 (296 reviews)
5790 University Parkway , Winston-Salem , US
+1 336-767-9595

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cookies
Clean (in some reviews)
Convenient location/on route
Nice sized rooms
Decent breakfast (in some reviews)
Cons:
No free coffee/breakfast
Confusing access to parking
Damp carpet in room
Room not clean / bed linen smelled bad
Dirty lobby seats

Categories

Cleanliness
4.5
Multiple guests reported dirty rooms, smelly bed linen and dirty lobby seats; one review called covers/stains out-and-out horrible despite other guests noting cleanliness in different stays — overall cleanliness is poor.
Service
8.5
Limited service mentions: kitchen staff described as tired and indifferent in one review, but no broad complaints about front-desk or daily service — service appears generally acceptable for the hotel tier.
Location
9
Mentioned positively: several guests noted the location was convenient/on the route to vacation and listed 'Location' as a pro.
Room Quality
8.5
Rooms described as nicely sized and clean by some guests, but others reported damp carpet and bad odors in bed linen — size and layout are good, condition is mixed.
Amenities
8
Amenities such as parking and breakfast are available, and cookies were noted as a pro; however parking access was confusing and some guests objected to paid coffee/breakfast details.
Value for Money
7.7
Standard quality for this hotel tier
Food and Beverage
7.5
Mixed F&B feedback: some guests called the breakfast 'decent' and mentioned cookies, but there were complaints about lack of free coffee/breakfast and dissatisfaction with paid coffee.
Overall Experience
7.9
Mixed overall impressions: a few guests described the stay as clean and convenient while at least one called their stay horrible due to cleanliness issues — net experience is slightly above the target due to positives like location and room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Situated just off Highway 52, our hotel is a short drive away from Wake Forest University and Interstate 40, making it the perfect choice for both business and leisure travelers.

Comfortable Accommodations
Each room at University Hotel and Conference Center Winston Salem is equipped with modern amenities such as cable TV, free WiFi, in-room coffee maker, and a work desk. Relax in our cozy rooms designed with your comfort in mind.

On-Site Business Center
Our hotel offers a convenient business center for guests, ensuring you can stay productive during your stay with us.

Experience convenience and comfort at University Hotel and Conference Center Winston Salem. Book your stay with us now!

Important information:

Please note the lobby will be undergoing renovations from 25 March 2015 until December 2015.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INT

Location

Guest Reviews

7.7
Based on 296 reviews
Cleanliness: 4.5
Service: 8.5
Location: 9
Room Quality: 8.5
Amenities: 8
Value for Money: 7.7
Food and Beverage: 7.5
Overall Experience: 7.9
R
Robert • solo_traveller • us
6
You should always have free breakfast. Paying for coffee is shameful. Kitchen staff look tired and old and only cared ab
Pros:

Cookies

Cons:

No free coffee/breakfast

2026-10-15 • via Nuitee
J
Jenkins • solo_traveller • us
10
2026-09-05 • via Nuitee
K
Kathleen • couple • us
7
Pros:

Confusing access points to parking

2026-08-23 • via Nuitee
L
Lauri • couple • us
9
2026-08-15 • via Nuitee
S
Sara • family_with_children • us
8
Clean and convenient.
Pros:

It was clean and on our route to vacation.

Cons:

The carpet in the room seemed damp.

2026-07-25 • via Nuitee
M
Megan • couple • us
8
2026-07-13 • via Nuitee
C
Charmara • couple • us
10
2026-07-07 • via Nuitee
M
Marisol • couple • us
10
2026-07-07 • via Nuitee
K
Kartik • extended_group • in
8
-
Pros:

Nice sized rooms. Clean. Decent breakfast

Cons:

-

2026-06-16 • via Nuitee
A
Amber • couple • us
10
2026-06-10 • via Nuitee
W
Wendy • couple • us
8
2026-06-04 • via Nuitee
A
Ashley • couple • us
9
2026-05-09 • via Nuitee
L
Lakenya • couple • us
1
My stay was horrible because the room was dirty and the covers stink
Pros:

Location

Cons:

The room was not clean bed linen smelled bad lobby seats were dirty

2026-05-08 • via Nuitee
T
Tanaya • couple • us
5
2026-05-08 • via Nuitee
M
Mike • solo_traveller • us
10
Pros:

Comfortable bed. Comfortable chair

Cons:

The refrigerator actually froze everything i put in it including my insulin.

And they froze in just over 10 hours

2026-05-05 • via Nuitee
L
Latoya • solo_traveller • us
6
Pros:

The location

Cons:

The pillows were flat and uncomfortable
No microwave in room
Bed had dents in it
The cost of breakfast was too high and the water

2026-05-04 • via Nuitee
D
Dennis • family_with_children • us
7
2026-05-02 • via Nuitee
S
Serkan • extended_group • tr
7
2026-04-29 • via Nuitee
L
Lisa • couple • us
4
Took a shower first day and after the carpeting in room was soaking wet. Told front desk and was told they would have ho
Pros:

Location was convenient

Cons:

Looks like they tried to update an old hotel but did not do a good job. Attention to detail is lacking. Broken decor that was gawdy. Coffee not available 24/7. Staff sitting on phones or nobody at front desk many times. Charge a lot for little service and you have to pay extra for breakfast. I can get breakfast included at other hotels that are nicer, cleaner and cheaper.

2026-04-26 • via Nuitee
J
jeroy • solo_traveller • us
1
2026-04-24 • via Nuitee