Empress Hotel La Jolla

Hotels
9 (418 reviews)
7766 Fay Avenue , San Diego , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Outdated rooms
Quality of breakfast

Categories

Cleanliness
8.66
Several reviews mention cleanliness positively, but concerns about dust and required repairs prevent a higher score.
Service
10
Numerous reviews praise the friendly and attentive staff, indicating exceptional service quality.
Location
9.63
Consistently highlighted as a strong point, with guests appreciating its proximity to the beach and dining options.
Room Quality
8.17
Comments about soft beds and need for refurbishment suggest that room quality could be improved.
Amenities
8.62
Some amenities noted as positive, but a few reviews suggest they could be enhanced, such as breakfast offerings.
Value for Money
9.15
Overall value is considered good by many, although some reviews mention additional costs that could deter value perception.
Food and Beverage
8.11
Breakfast options were seen as underwhelming, with room for improvement in variety and quality.
Overall Experience
9.66
Despite some issues, many guests report a positive stay, indicating satisfaction with the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:40

Property Description

European Boutique-Style Hotel in La Jolla

Nestled just steps away from the picturesque shores of the Pacific Ocean, Empress Hotel offers a European boutique-style experience in the heart of La Jolla, California.

Elegant Rooms with Modern Amenities

Indulge in the elegant rooms adorned in jewel-toned colors, each equipped with a fridge, microwave, and coffee maker for your convenience. Stay connected with free WiFi and make use of the work desk, making it the perfect "work from hotel" option.

Authentic Dining Experience and Concierge Service

Savor Authentic Italian Cuisine at the on-site Manhattan Restaurant, either in its stylish setting or in the comfort of your room. Let our Concierge service and Front Desk Team guide you to explore the vibrant galleries, shops, and restaurants that define La Jolla's charm.

Plan your unforgettable stay at Empress Hotel La Jolla and immerse yourself in the beauty and adventure that awaits you.

Important information:

Please note: The property accepts reservations and will rent rooms and other facilities to people under 18 years old in cases where either (i) a parent or legal guardian guarantees payment of all charges for rooms, food and beverage, incidentals and damages caused; or (ii) a person under 18 years old is legally emancipated and can present documentation at check-in showing they are emancipated and can legally contract for services.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 418 reviews
Cleanliness: 8.66
Service: 10
Location: 9.63
Room Quality: 8.17
Amenities: 8.62
Value for Money: 9.15
Food and Beverage: 8.11
Overall Experience: 9.66
G
GoPlaces29048725978 Family
10
Great place to stay.
Pros:

My granddaughter and I visited this hotel. It was very central to everything we wanted to do. The beds were comfy. The water was hot.It was clean. Breakfast was OK. It’s a hotel continental breakfast. But if you don’t like hotel Continental there’s plenty of coffee shops just veryclose nearby. The setting for breakfast was very nice! The staff that work here are very friendly and helpful.

2026-07-21 via Tripadvisor
J
jacobsE5143IS Family
2
Horrible - don’t stay here
Pros:

Stayed here for a wedding and from the moment I walked in I thought I may have walked into the wrong motel. The entire place is an absolute dump of a motel (because that’s what it is). I stayed here with family and we rented 5 different rooms for 5 days and 4 nights. It was 400$ per night. You would assume that at that price you would receive some sort of premium or quality experience. Don’t get your hopes up. From parking that is 35$ per day that is not commentary - to AC that does not work - to waking up to the awful smell of their putrid breakfast because it seeps through every floor - to the service desk representatives - having to move rooms at 1am - not one time did we get room service in 4 nights - it was overall an absolute awful experience - they reached out after I left a poor review and offered a whopping 60$ back as an apology for the awful awful experience I had. They are a joke of a business and should anyone come stay in La Jolla you will be far better off staying at a holiday inn or motel 6 than staying here. Save ur money and don’t spend 400$ per night for a dump of a motel such as this place.

2026-07-19 via Tripadvisor
E
Eberardo family_with_children us
2
2026-07-18 via Nuitee
J
jacobsT592OP Couples
2
Awful hotel don’t believe the 5 star reviews
Pros:

Awful hotel - I had to change rooms because the original rooms ac didn’t work but the new rooms ac didn’t work either so they offered me a fan which was sorta a slap in the face for a hotel that you are paying 400$ a night for - the entire hotel is run down and not near worth 400$ per night - parking is also an extra 30-50$ per day which isn’t included with that 400$ per night fee - offered nothing to make it right - poor excuse for a hotel - do better for your customers

2026-07-15 via Tripadvisor
J
Jozef family_with_children us
10
2026-07-02 via Nuitee
J
Julia solo_traveller us
10
2026-06-26 via Nuitee
B
Brenda couple us
3
Would never stay here again!
Pros:

Comfortable beds, good location

Cons:

They gave keys to our room to another guest who came into our room at night. Needless to say, it was very disturbing and left us unsettled. Staff referred the issue to management who refuses to answer calls or return messages from us personally or from Booking.com. Unacceptable!

2026-06-25 via Nuitee
J
JoAnne couple us
10
2026-06-22 via Nuitee
M
Moath couple us
8
Pros:

every thing was good

2026-06-22 via Nuitee
L
Loismoose Couples
10
Definitely staying here again!
Pros:

We originally had a room in another hotel. We had a problem with the room and had to find a new place to stay. The manager placed us at the Empress. We are so grateful! Our room was beautiful, comfortable and quiet. Nice bathroom too. Close to everything in La Jolla. The best part was the front desk manager. She was AWESOME! We had a rough day (lost luggage, massive traffic, changing hotels, etc.), and she went out of her way to make sure our stay was special. We will definitely be back!

2026-06-21 via Tripadvisor
K
K6416NRpaulaw Family
10
Good hotel in a nice area
Pros:

This is a nice hotel with good walkability. Lots of nice shops and restaurants within walking distance. The staff was excellent. The in-house restaurant was very good. Decent complimentary breakfast.

2026-06-17 via Tripadvisor
P
Pamela couple us
6
Great location frustrating parking situation
Pros:

Location and the room was very comfortable

Cons:

1)The “fitness center” is pathetic. Only 2 pieces of cardio equipment and a small weight rack. The room is empty except for the equipment; no TVs, exercise balls, stretch mats, or updated equipment.
2). The parking is TERRIBLE! No less than 4 other guests tried to use their phone QR codes to get into the garage with no luck. I had to get out of our car just to get the “perfect” angle to get the gate to open. That garage gets a fail!

2026-06-16 via Nuitee
C
christofish1 Family
4
And Upscale Dump in a Good Location
Pros:

I grew up in La Jolla and know the town like the back of my hand. I'd previously avoided this hotel while visiting family...sensing that it had probably seen better days. That was indeed confirmed on my 2 night visit this week. Only 1 of 2 elevators was working the whole time. The a/c in my room didn't work at all. In the room I then switched to it just barely worked...but it wasnt work moving onto a 3rd room. The windows were dirty. The staff at the front desk seemed like they really didn't want to be there....when they were there. Out of sight 80% of the time. The flags hanging off the front of the hotel were ratty and wrapped around their poles. It really seemed like management didn't care. On the other hand the dark jazz club in the lobby was busy every night.

2026-06-13 via Tripadvisor
K
Krisztina solo_traveller ch
7
2026-06-03 via Nuitee
J
JAIME family_with_children mx
10
todo excelete excepto que hay que pagar por el estacionamiento del auto (no hay estacionamiento incl
Cons:

quemel hotel NO tiene estacionamiento y hay que pagar una cuota diaria extra, eso debe venir anunciado antes de hacer la reservacion fue una mala sorpresa y es increible que un hotel con ese costo diario no tenga estacionamiento incluido

2026-06-02 via Nuitee
J
Jackie couple us
10
Beautiful location, friendly staff, beautiful rooms.
Pros:

Fabulous location. Extremely friendly staff. Very quick to get us checked in.

Cons:

Nothing

2026-05-30 via Nuitee
S
Susan couple us
8
2026-05-22 via Nuitee
C
chris2pherandrewl Couples
10
Anniversary Vacation Stay 3 nights
Pros:

La Jolla is the best place in SD for surf, family. & fun. The Empress Hotel offers BIG HOTEL feel, small, family hotel atmosphere with nicely appointed rooms @ exceptional value. The Empress Hotel is located in heart of La Jolla. Close to world class dining and shopping, walking distance to everything including the BEACH! My wife and I have been coming here 40 yrs! Derek and his staff @ The Empress Hotel make us feel like family. So we typically book here 1st! Another memorable stay!!!

2026-05-20 via Tripadvisor
A
Alicia couple us
10
2026-05-19 via Nuitee
A
Adilene couple us
10
Pros:

Perfect location. Beach was walking distance. Breakfast was delicious as well.

2026-05-10 via Nuitee