Sheraton Philadelphia University City Hotel

Hotels
•
Sheraton
8.6 (540 reviews)
3549 Chestnut Street , Philadelphia , US
+1 215-387-8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent location for UPenn/Drexel and transit
Clean, comfortable rooms and beds (frequently noted)
Friendly and efficient front desk staff
Good on-site gym and convenient tuck shop
Cons:
Serious duplicate billing incident and slow resolution
Inconsistent housekeeping (dirty towels, missed servicing, dust)
Breakfast not included / limited breakfast offering
Some rooms small for families and occasional noisy/leaking AC
Perceived poor value for high room rates

Categories

Cleanliness
7.8
Many guests reported clean rooms and comfortable beds, but there are multiple complaints about dirty towels left behind, missed room servicing, dusty carpet and inconsistent housekeeping during some stays.
Service
9.2
Front desk staff are frequently described as friendly, efficient and welcoming; however there is at least one serious complaint about duplicate billing and slow/poor customer-support response that detracted from some stays.
Location
10
Consistently praised as very convenient for UPenn, Drexel and Amtrak; walking distance to restaurants and 24/7 corner stores—location is a clear strong point.
Room Quality
8.4
Rooms are described as comfortable with good beds, though some rooms are small for larger groups and there are isolated issues (noisy/leaking AC, cramped for four).
Amenities
9.6
Gym and tuck shop are noted positively; lounge access was provided as compensation in one case and overall amenities are considered strong for the property.
Value for Money
6.2
Several guests felt the hotel was expensive for what was provided (one night near $400) and reported it did not represent good value for the price paid.
Food and Beverage
7.8
Multiple mentions that breakfast is not included or not a full spread; service for requests (e.g., decaf) was sometimes delayed or not communicated properly.
Overall Experience
9.8
Majority of stays described as good: clean, comfortable rooms, very strong location and generally friendly staff. Notable service and housekeeping issues impacted a minority of guests but overall impressions remain highly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Prime Location near Universities
Located on the campuses of the University of Pennsylvania and Drexel University, the Sheraton Philadelphia University City Hotel offers a convenient stay just 1.1 km from the 30th Street Amtrak Station.

Modern Amenities and Services
Enjoy free WiFi, room service, hair dryers, and ironing facilities in the comfortable rooms. The hotel also boasts 8 meeting rooms and a 24-hour gym for guests' convenience.

Delicious Dining Options
Indulge in Asian cuisine at the on-site Sang Kee Noodle House Restaurant or unwind with cocktails at the Lounge. With the Penn Museum just steps away, immerse yourself in the city's rich culture.

Book your stay now and experience the best of Philadelphia at the Sheraton Philadelphia University City Hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note guests must be at least 21 years to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Location

Guest Reviews

8.6
Based on 540 reviews
Cleanliness: 7.8
Service: 9.2
Location: 10
Room Quality: 8.4
Amenities: 9.6
Value for Money: 6.2
Food and Beverage: 7.8
Overall Experience: 9.8
S
Sandeep • family_with_children • gb
5
2026-10-30 • via Nuitee
A
Antoinette • family_with_children • us
10
Amazing stay. Newly renovated space is gorgeous!!!
2026-10-28 • via Nuitee
正展 • solo_traveller • jp
8
2026-10-27 • via Nuitee
C
Cecile • solo_traveller • us
8
Pros:

Standard but spacious room. It was clean and comfortable. What I would expect from Sheraton. Location was very convenient for my purpose of visiting my son at Drexel University.

2026-10-26 • via Nuitee
V
Vasundhara • solo_traveller • in
8
2026-10-24 • via Nuitee
H
Henrik • solo_traveller • us
6
Pros:

The bed was very comfortable

Cons:

There were dirty towels left in the bathroom from the previous people

2026-10-23 • via Nuitee
C
Caroline • solo_traveller • br
1
Cons:

I had an absolutely terrible experience with this hotel, and the way they have handled the situation is completely unacceptable.

We booked and fully paid for two rooms in advance through Booking.com and Sheraton. However, upon check-in, the hotel asked for credit cards, which is standard procedure, and then proceeded to charge the FULL amount for both rooms AGAIN, on two separate cards.

This means we effectively paid THREE TIMES for the exact same stay. How does a hotel like Sheraton make such a basic and serious billing mistake?

What makes this even worse is the complete lack of urgency and accountability in resolving the issue. Instead of being proactive, apologizing, and immediately processing the refunds, they have been incredibly slow and unhelpful.

This is not a minor inconvenience. We are talking about substantial unauthorized duplicate charges, and the hotel seems to have no sense of urgency whatsoever.

Absolutely unacceptable service, extremely poor customer support, and a deeply disappointing experience. I expected far better from a hotel operating under the Sheraton rname. I would strongly reconsider staying here again.

2026-10-16 • via Nuitee
J
Joyce • couple • us
8
Convenient to Amtrak starion
Pros:

Very clean pleasant staff. Ciaera was very nice at check in.

Cons:

I asked for more decaf at night and waited 45 minutes, called again and it came right away. Apparently my first request was never relayed. Woman bringing it up from housekeeping was very nice.

2026-10-12 • via Nuitee
R
Rebecca • solo_traveller • us
6
Pros:

It was a good location to Penn Medicine.

Cons:

It was very expensive for what you got. One night, nearly $400. No breakfast included.

2026-10-11 • via Nuitee
M
Marsha • couple • us
8
Pros:

Great location, clean rooms

Cons:

No full breakfast

2026-10-10 • via Nuitee
M
Moriliat • extended_group • us
8
Overall I had a good stay. The rooms were clean and comfortable.
Pros:

The property was in a great location. Loved that it’s walking distance to restaurants. The facility was also clean.

Cons:

Nothing

2026-09-18 • via Nuitee
M
Massimiliano • family_with_children • us
10
2026-09-17 • via Nuitee
X
Xuelin • family_with_children • us
9
2026-09-17 • via Nuitee
M
Marcella • couple • us
9
2026-09-17 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-09-17 • via Nuitee
K
Kirsty • family_with_children • us
10
Excellent proximity to U Penn, Friendly staff, Comfortable beds
Pros:

From the moment we walked in the door it was a friendly and inviting atmosphere. Efficient and welcoming front desk staff. Rooms were clean and beds were so comfortable.

2026-09-15 • via Nuitee
L
Linda • couple • us
9
2026-09-11 • via Nuitee
X
Xin • extended_group • us
9
2026-09-11 • via Nuitee
J
Julia • couple • us
9
This is a strong pick in University City.
Pros:

This hotel has recently undergone a renovation and now feels very upscale.

2026-09-08 • via Nuitee
F
fabiane • couple • br
10
Prática
Pros:

Localização

Cons:

Café da manhã

2026-09-08 • via Nuitee