Smartrental Collection Gran Vía Centric

Hotels
8.8 (5238 reviews)
42 Calle Gran Vía , Madrid , es

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean apartments
Cons:
Poor cleanliness
Inadequate service
Elevator issues
Room maintenance

Categories

Cleanliness
5.9
Multiple reviews indicated that the cleanliness was poor, with specific mentions of foul smells and dirty towels.
Service
9.4
Some reviews noted good service, though others highlighted missed requests, indicating average service quality.
Location
10
Many reviews praised the location as excellent, close to major attractions.
Room Quality
8.4
Several guests mentioned poor room conditions and maintenance issues.
Amenities
8.9
Some positive feedback on amenities, but mixed on elevators and availability.
Value for Money
8.4
Concerns were raised about the pricing given the complaints about cleanliness and service.
Food and Beverage
10
No specific mention of food and beverage quality, assumed standard quality for this hotel tier.
Overall Experience
9.4
Overall sentiment was mixed; while some reviews were positive about location and staff, a significant number expressed dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:29

Property Description

Prime Location in Madrid
Situated in the vibrant heart of Gran Via and overlooking Callao Square, SmartRental Collection Gran Vía Centric offers modern accommodations with complimentary WiFi.

Luxurious Amenities
Each unit features air conditioning, a well-equipped kitchen, a flat-screen TV, and a private bathroom with free toiletries. Select apartments boast a charming terrace for relaxation.

Convenience at Your Fingertips
Guests can enjoy the convenience of car rental and airport shuttle services during their stay. Explore nearby attractions such as the Royal Palace and Thyssen-Bornemisza Museum with ease.

Ready to experience the best of Madrid? Book your stay at SmartRental Collection Gran Vía Centric today!

Important information:

The property reserves the right to request a 100€ damage deposit, which will be returned within 7 days of the departure date, if there are no incidents.

The name on the credit card used for the booking should correspond to the guest staying at the property.

When booking 6 rooms or more, different policies and additional supplements may apply.

Room can be cleaned everyday for free under request

Please note:

Daily cleaning: On request, free of charge
Change towels: Consult policy in the establishment
Sheet change: every 6 daysThis property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 36 per day.

Location

Guest Reviews

8.8
Based on 5238 reviews
Cleanliness: 5.9
Service: 9.4
Location: 10
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 10
Overall Experience: 9.4
J
jorgelina family_with_children ar
10
Confort, practicidad, limpieza. Volveremos!
Pros:

La ubicación, la comodidad tanto del espacio del departamento como del equipamiento.

Cons:

Que no tenga bidet, y la entrada al departamento del olor a comida muy fuerte por dar al interior del edificio.

2026-07-25 via Nuitee
A
Adriana solo_traveller br
9
Pros:

Localização, quartos bem equipados e bom wi-fi

Cons:

Elevadores.nao davam conta do.volume de pessoas do hotel. Além dos hóspedes tinha os clientes do restaurante EL.LA que dividiam somente 2 elevadores que cabiam.5 pessoas cada um.
Com as malas ficava mais difícil

2026-07-25 via Nuitee
J
João Pedro solo_traveller pt
8
2026-07-25 via Nuitee
R
ronen family_with_children il
9
2026-07-24 via Nuitee
M
MARIA CECILIA solo_traveller ar
9
Pros:

Muy bien equipado muy buena la ubicación

Cons:

La habitación muy pequeña

2026-07-24 via Nuitee
H
Harold couple ca
10
AMAZING all around. would return in a heartbeat!!
Pros:

Location is amazing, we had studio 903 with a private terrace and amazing view of the city and square. We also had Breakfast and dinner booked which was great idea with a mobility challenged spouse. Food included was outstanding and the staff was beyond wonderful. Couldn’t be more pleased !

Cons:

It seems that elevator #2 breaks down in the early morning and gets fixed or reset quickly, other than that, perfect !

2026-07-24 via Nuitee
A
Anna solo_traveller es
9
Escapada en Madrid
Pros:

Muy bien y sobretodo muy céntrico.

Cons:

Hay 2 ascensores pero uno solo es para subir a la terraza y el otro tarda mucho cuando lo llamas.

2026-07-24 via Nuitee
A
Akat couple au
4
2026-07-24 via Nuitee
O
OMMT solo_traveller mx
10
Pros:

La ubicacion excelente y el trato del personal tambien

Cons:

Todo muy bien

2026-07-24 via Nuitee
V
Victor family_with_children mx
9
Tuvimos muy buena estancia y lo mejor fue la ubicación sin quitar mérito a la gran atención que recibimos del staff.
Pros:

La ubicación y la amabilidad del staff fue excelente.

2026-07-23 via Nuitee
A
Antonia family_with_children gr
9
Εξαιρετική διαμονή στο κέντρο της Μαδρίτης
Pros:

Η κεντρική τοποθεσία, η άνεση των χώρων, η θέα, η πρόσβαση σε όλα τα αξιοθέατα και οι παροχές. Το ευγενικό προσωπικό και η εξυπηρέτηση.

Cons:

Το γεγονός ότι είχε φασαρία από τον κεντρικό δρόμο.

2026-07-23 via Nuitee
M
Marina Patricia extended_group ar
10
Pros:

La ubicacion inmejorables

2026-07-22 via Nuitee
J
jonida family_with_children al
10
2026-07-22 via Nuitee
F
Foteini family_with_children gr
7
2026-07-22 via Nuitee
A
abdulrahman extended_group ae
10
2026-07-21 via Nuitee
D
Deivis family_with_children co
10
Excelente
Pros:

La ubicación y atención

Cons:

Escaleras de la entrada, complicado cuando viajas con bebé pero las personas ayudan a subir el cochecito

2026-07-21 via Nuitee
C
CARLOS family_with_children ar
9
Muy buena
Pros:

Ubicación y tamaño de la suite de un dormitorio

Cons:

Ascensores descompuestos , mucha gente sube al roof top y no hay suficientes medios para los huéspedes. Le falta un gym

2026-07-21 via Nuitee
M
Marta extended_group it
9
2026-07-20 via Nuitee
M
Maria Jose extended_group es
9
2026-07-20 via Nuitee
A
Amal couple eg
10
2026-07-20 via Nuitee