Smartrental Collection Gran Vía Centric

Hotels
8.8 (5084 reviews)
42 Calle Gran Vía , Madrid , es

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Children allowed

Facilities

Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean apartments
Cons:
Poor cleanliness
Inadequate service
Elevator issues
Room maintenance

Categories

Cleanliness
5.9
Multiple reviews indicated that the cleanliness was poor, with specific mentions of foul smells and dirty towels.
Service
9.4
Some reviews noted good service, though others highlighted missed requests, indicating average service quality.
Location
10
Many reviews praised the location as excellent, close to major attractions.
Room Quality
8.4
Several guests mentioned poor room conditions and maintenance issues.
Amenities
8.9
Some positive feedback on amenities, but mixed on elevators and availability.
Value for Money
8.4
Concerns were raised about the pricing given the complaints about cleanliness and service.
Food and Beverage
10
No specific mention of food and beverage quality, assumed standard quality for this hotel tier.
Overall Experience
9.4
Overall sentiment was mixed; while some reviews were positive about location and staff, a significant number expressed dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:29

Property Description

Prime Location in Madrid
Situated in the vibrant heart of Gran Via and overlooking Callao Square, SmartRental Collection Gran Vía Centric offers modern accommodations with complimentary WiFi.

Luxurious Amenities
Each unit features air conditioning, a well-equipped kitchen, a flat-screen TV, and a private bathroom with free toiletries. Select apartments boast a charming terrace for relaxation.

Convenience at Your Fingertips
Guests can enjoy the convenience of car rental and airport shuttle services during their stay. Explore nearby attractions such as the Royal Palace and Thyssen-Bornemisza Museum with ease.

Ready to experience the best of Madrid? Book your stay at SmartRental Collection Gran Vía Centric today!

Important information:

The property reserves the right to request a 100€ damage deposit, which will be returned within 7 days of the departure date, if there are no incidents.

The name on the credit card used for the booking should correspond to the guest staying at the property.

When booking 6 rooms or more, different policies and additional supplements may apply.

Room can be cleaned everyday for free under request

Please note:

Daily cleaning: On request, free of charge
Change towels: Consult policy in the establishment
Sheet change: every 6 daysThis property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 36 per day.

Location

Guest Reviews

8.8
Based on 5084 reviews
Cleanliness: 5.9
Service: 9.4
Location: 10
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 10
Overall Experience: 9.4
G
Gustavo • solo_traveller • uy
8
Pros:

Location, view

Cons:

Smell at the lobby and in the room

2026-06-20 • via Nuitee
M
Marigrace • extended_group • us
6
Im not gonna go back again.. sorry but not sorry.
Pros:

The room. Pleasant and comfortable..

Cons:

We were put in a room for disabled which we did not ask. I had a bad experience at the elevator, some clients from the roof top bar pushed me out of it and very rude and looked like gonna gang up on me if I don’t. Elevator is soo small and people are soo impatient if its full and cannot get into. Someone from the elevator called my daughter mongoloid.. very rude and unethical..

2026-06-19 • via Nuitee
B
Belen • extended_group • es
10
Estancia perfecta, totalmente recomendable, elmpersonal muy atento
2026-06-19 • via Nuitee
S
Sergio • solo_traveller • co
10
Pros:

La ubicación y las camas

Cons:

No poder quedarme mas

2026-06-19 • via Nuitee
L
Lucia • extended_group • gt
10
Excelente
Pros:

Todo me gusto , es la segunda vez que me quedo. Ubicación, atención, personal, comodidad

2026-06-19 • via Nuitee
A
Aline • couple • nl
9
Helemaal goed
Pros:

Airco, koel, geen lawaai

2026-06-19 • via Nuitee
E
Ezequiel • family_with_children • ar
10
2026-06-19 • via Nuitee
A
Angie • family_with_children • pa
10
En el corazón de la gran vía
Pros:

Céntrico en el corazón de la gran vía

Cons:

Nada

2026-06-19 • via Nuitee
G
gabriela • family_with_children • cl
10
Pros:

Habitación muy cómoda y funcional, tiene todo lo necesario, espacios amplios

2026-06-18 • via Nuitee
G
Guillermo • couple • ar
10
Cons:

En el bano habia olor a cloaca, a pesar de que pusieron un generador de ozono

2026-06-18 • via Nuitee
V
Victor • family_with_children • pr
8
2026-06-18 • via Nuitee
P
Patricia • solo_traveller • br
10
2026-06-18 • via Nuitee
M
Mercedes • extended_group • nz
10
Extraordinario
Pros:

Super espacioso, cómodo, tenía todo lo que necesitábamos.

Cons:

-

2026-06-17 • via Nuitee
K
Kandasamy • family_with_children • ch
9
2026-06-17 • via Nuitee
V
vicente • family_with_children • es
10
Pros:

Ubicación de 10, el equipo del hotel muy profesional y siempre dispuestos a una ayuda….

Cons:

El ascensor muy concurrido pero mínimas molestáis, va a una terraza espectacular del hotel para tomar una copa o cenar en el restaurante

2026-06-17 • via Nuitee
M
Mohamed • extended_group • ca
9
Very convenient location
Pros:

Location is perfect and staff were very courteous.

Cons:

Cleaning could be better.

2026-06-17 • via Nuitee
N
Nadia • couple • ar
10
2026-06-17 • via Nuitee
M
Maximiliano • couple • co
10
Me vuelvo a quedar cada vez que esté en Madrid , vale mucho la pena, la ubicación es perfecta
2026-06-17 • via Nuitee
J
Javier Ech. • solo_traveller • ch
9
2026-06-17 • via Nuitee
S
Silvia • extended_group • ar
10
Un lugar cálido y agradable en el ❤️ de Madrid
Pros:

La ubicación y la calidez y atencion del personal!! Excelente!!

Cons:

La habitación era contrafrente. Muy oscura

2026-06-16 • via Nuitee