New Orleans Marriott Metairie At Lakeway

Hotels
•
Marriott Hotels & Resorts
7.9 (401 reviews)
3838 North Causeway Boulevard , Metairie , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Attentive staff
Cons:
Poor cleanliness
Rude service
Outdated rooms

Categories

Cleanliness
6.1
Several reviews highlighted poor cleanliness with dirty blankets and subpar room conditions.
Service
7.6
The service received mixed feedback with some guests mentioning rudeness and poor housekeeping.
Location
9.6
The hotel is conveniently located near the airport, which was appreciated by guests.
Room Quality
7.1
Rooms were described as old and dingy, with some amenities in poor condition.
Amenities
8.1
Amenities varied, with some positive mentions but also concerns about outdated features.
Value for Money
8.6
Value perception was affected by cleanliness and room quality issues.
Food and Beverage
7.1
Complaints about the breakfast options and additional charges impacted the ratings.
Overall Experience
9
Overall experience was mixed, reflecting a blend of positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:59

Property Description

Modern Accommodations
Experience modern comfort with flat-screen TVs and touch-screen controls in every room. Enjoy the convenience of a desk, coffee machine, and stunning views of the Causeway Bridge in select rooms.

Fitness and Recreation
Stay active during your stay with access to a sports court and gym at the nearby Lakeway Athletic Club. Take advantage of laundry and dry cleaning services to keep your wardrobe fresh and clean.

Delicious Dining Options
Indulge in Southern American cuisine and Creole dishes at BISTREAUX Metairie, located on-site. Whether it's breakfast, lunch, or dinner, savor the flavors in a casual and inviting setting.

Book your stay now and discover the perfect blend of comfort, convenience, and culinary delights at our Metairie hotel.

Important information:

Please note: public parking does not include in and out privileges; if a guest exits the parking lot and reenters, he or she will be charged an additional USD 20. The property is not responsible for damage or stolen items.

Please note: private (valet) parking includes in and out privileges and monitored parking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Location

Guest Reviews

7.9
Based on 401 reviews
Cleanliness: 6.1
Service: 7.6
Location: 9.6
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 7.1
Overall Experience: 9
D
Dale • solo_traveller • us
9
2026-09-08 • via Nuitee
B
Bennie • couple • us
10
2026-09-07 • via Nuitee
L
Lonny • solo_traveller • us
6
Cons:

Location not good and restaurant was not good

2026-08-28 • via Nuitee
C
Cleophus • couple • us
10
2026-08-21 • via Nuitee
V
Verne • family_with_children • us
9
2026-08-09 • via Nuitee
A
alexandratP8137PZ • Couples
4
Horrible Experience Do NOT Come HERE !!
Pros:

My husband and I are newlyweds and came to visit family in New Orleans July 30, 2026 - Aug 2, 2026, and chose this Marriott because well we believed they are really nice hotels but unfortunately not this one!! The charge for parking is $20.00 a day if you only park it one time and $ 3.00 additional if you move your vehicle multiple times withing the day or night!!! We stayed 4 nights this trip so that was horrible!! Our room could never be cool even when we put the AC on 60 °F.
The king bed was not comfortable whatsoever, and the couch was better than the bed!!
When speaking to the front desk the lady working nights during our trip was very rude when we had questions and definitely let us know we were bothering her. Especially when we inquired when the additional room charges for $415.00 incidental fee would be put back on the card on file we were quickly snapped at with 7 to 10 business days!! IS THERE ANYTHING ELSE I CAN ASSIST YOU WITH!!!
So needless to say, we will not be returning!!!
-The Thackstons

2026-08-06 • via Tripadvisor
K
Katrina • couple • us
10
2026-07-23 • via Nuitee
K
King louii • solo_traveller • us
10
Pros:

Love it,great location. Great veiw

Cons:

None

2026-07-09 • via Nuitee
K
Kamlesh • couple • us
10
2026-06-28 • via Nuitee
M
Maryam • solo_traveller • us
7
Overall, the hotel was acceptable, but there is room for improvement.
Pros:

The hotel was located in a quiet and peaceful area.

Cons:

The staff were polite but disorganized.

2026-06-25 • via Nuitee
N
Natasha Riley • solo_traveller • us
9
2026-06-09 • via Nuitee
N
Natasha Riley • solo_traveller • us
9
2026-06-09 • via Nuitee
N
Natasha Riley • solo_traveller • us
9
2026-06-09 • via Nuitee
M
Mario • couple • it
9
Pros:

Hotel molto prestigioso, camere pulite e bella location, peccato non aver beccato la camera con vista sul ponte

Cons:

Alcune rifiniture nella camera non erano all’altezza

2026-06-07 • via Nuitee
L
Laurice • solo_traveller • us
6
Offer some incentives to make me wanna come back this hotel was just ok in my opinion food was ok nothing to write home
Pros:

Very clean

Cons:

The fact that it didn’t have a microwave or refrigerator and as much as it costs to stay there breakfast wasn’t free

2026-05-14 • via Nuitee
N
NANCY • couple • us
10
2 rooms - clean, comfy, good price
Pros:

Beautiful view of the lake, short distance to my daughters house, decent priced menu, ease if valet parking

Cons:

My shower handle fell off, the water got super hot but i was able to jump out and turn it off. Was surprised not to have qtips, cotton balls, toothbrush in the bathroom

2026-05-13 • via Nuitee
A
Albert • family_with_children • us
1
Was not pleased.
Pros:

Style

Cons:

Wasn’t the room I booked. Moved to another room. Still wasn’t correct. Then it was a lower quality room. No microwave. No refrigerator. Ac barely worked. Blew heat and ac at the same time.

2026-05-11 • via Nuitee
M
mwD3475UC • Couples • South East England, England
4
Marriott should be ashamed of this offering
Pros:

Only 2 Stars due to:

1) convenience to nearby I 10
2) efficient valet

…….otherwise our experience in this Marriott was pretty poor.

We only had an overnight stay in order to break our trip from Houston to Jekyll Island - in the respect it was perfect. The room was clean and it had an elevated view of Lake Pontchartrain.

The downsides were:

* No trolleys at all for luggage - both inward and outward

* Incompetent receptionist - we had booked for M-Club but she failed to code our room keys for access

* overall the hotel is pretty dilapidated - eg corridor carpets with long-rips taped together; battered furniture in room; needs a good makeover or revamp

* M-Club coffee stone cold and tables dirty

* Bar very unwelcoming and poor ambience

Cannot possibly recommend this establishment

2026-04-30 • via Tripadvisor
D
Dana • couple • us
5
Just ok
Pros:

Convenient location for where I needed to be, nice for the most part, nice view of the city in the distance

Cons:

Parking is weird, no microwave and no fridge makes for an inconvenience when you have meds and such that need to be refrigerated. Also tv and stand should be on the wall not blocking the window view.

2026-04-27 • via Nuitee
J
julieeX8866KW • Couples
10
Third time and we will be back again
Pros:

This place is amazing. Not too far from the French Quarter, but is quiet and out of the way so you dont have to be in the middle of things.

2026-04-21 • via Tripadvisor