Sheraton New Orleans Hotel

Hotels
•
Sheraton
8.2 (1830 reviews)
500 Canal Street , New Orleans , US
+1 504-525-2500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Elevator issues
Water damage
No parking available

Categories

Cleanliness
7.41
There was extensive water damage and strong odors, which negatively impacted cleanliness.
Service
9.38
The hotel staff was fantastic and helpful, enhancing the service experience.
Location
9.42
Fantastic location, close to Bourbon Street and other attractions.
Room Quality
7.37
Complaints about bed quality and issues due to water damage.
Amenities
6.9
Limited amenities such as no parking available and complaints about elevators.
Value for Money
7.86
High price for the quality experienced, especially concerning parking and room features.
Food and Beverage
8.91
Breakfast had a wide selection, contributing positively to the experience.
Overall Experience
8.38
A mixed experience, with positive location and service overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Prime Location in New Orleans:
Located just across the street from the vibrant French Quarter and a short distance from the scenic Mississippi River, our hotel offers the perfect blend of convenience and excitement.

Exciting Amenities:
Enjoy the convenience of our on-site gym to stay active during your stay, and make use of our tour desk to explore the city hassle-free. Immerse yourself in the lively jazz music scene at the Rodrigue Gallery every Friday and Saturday night.

Delightful Dining Options:
Indulge in the flavors of regional New Orleans cuisine at Roux Bistro, sip on cocktails at the Pelican Bar, or savor a cup of Starbucks Coffee in our lobby. With 24-hour room service, your cravings are just a call away.

Experience the best of New Orleans at Sheraton New Orleans Hotel - book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Location

Guest Reviews

8.2
Based on 1830 reviews
Cleanliness: 7.41
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 6.9
Value for Money: 7.86
Food and Beverage: 8.91
Overall Experience: 8.38
M
Marije • couple • nl
8
Heerlijk luxe op een mooie locatie.
Pros:

De locatie, de hoogte van het uitzicht, en de kamers

Cons:

Het bad en douche

2026-09-11 • via Nuitee
S
Souza • couple • us
4
Greate location but needs renovation
Pros:

location
room size

Cons:

hotel needs renovation, carpets in the bedroom and hallways look dirty and has some damage.
Bedroom carpet and wallpaper look dirty and has some damage and the matres was worn out.

2026-09-09 • via Nuitee
J
Jeanette • solo_traveller • us
10
Pros:

Location, roomy,clean

Cons:

N/A

2026-09-08 • via Nuitee
L
LaDonna • couple • us
1
The room had roaches. There were roaches crawling in my bed.
Pros:

The location

Cons:

The staff was rude abd the room had roaches

2026-09-06 • via Nuitee
E
Elizabeth • couple • us
10
Great location!
Pros:

We had a great view of the river, nice room, friendly staff.

2026-09-06 • via Nuitee
D
Dixon • solo_traveller • us
10
2026-09-03 • via Nuitee
S
Simona • solo_traveller • us
8
Pros:

The location

Cons:

The homeless in front of hotel

2026-09-02 • via Nuitee
S
Sukhpreet • solo_traveller • us
10
The stay was pleasant. The location was great and the staff was nice
Pros:

Location.

Cons:

The pool

2026-09-01 • via Nuitee
R
Rhonda • family_with_children • us
10
2026-09-01 • via Nuitee
B
Brandy • couple • us
10
2026-08-31 • via Nuitee
F
Fabian • solo_traveller • us
10
2026-08-31 • via Nuitee
T
Tamika • family_with_children • us
10
Pros:

Great location!!

Cons:

N/A

2026-08-31 • via Nuitee
T
Tayajakel • couple • us
10
2026-08-29 • via Nuitee
L
Louis • couple • us
10
2026-08-27 • via Nuitee
T
Tiffany • couple • us
7
Nice hotel but the parking fee is outrageous.
Pros:

Property great location

Cons:

The hidden fees of parking. My card was debited $100 a day and parking fees vary by car type.

2026-08-25 • via Nuitee
B
Brynn • couple • us
10
2026-08-25 • via Nuitee
S
Skylar • couple • us
10
2026-08-24 • via Nuitee
S
sharon • couple • us
6
2026-08-22 • via Nuitee
S
Sharie • couple • us
10
This is my 2nd stay and I’ll be back
Pros:

It’s a comfortable atmosphere. Great breakfast!

Cons:

The pool is not handicap accessible.

2026-08-21 • via Nuitee
W
Willie • couple • us
9
Great location, comfortable stay, and friendly service—I would definitely stay here.
Pros:

The hotel was clean, comfortable, and in a great location. The staff was friendly and helpful, and everything was convenient for enjoying New Orleans.

Cons:

The only downside was that there was no free parking. Having to pay extra for parking was disappointing, especially considering the cost of the stay.

2026-08-20 • via Nuitee