Sheraton New Orleans Hotel

Hotels
•
Sheraton
8.2 (1794 reviews)
500 Canal Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Elevator issues
Water damage
No parking available

Categories

Cleanliness
7.41
There was extensive water damage and strong odors, which negatively impacted cleanliness.
Service
9.38
The hotel staff was fantastic and helpful, enhancing the service experience.
Location
9.42
Fantastic location, close to Bourbon Street and other attractions.
Room Quality
7.37
Complaints about bed quality and issues due to water damage.
Amenities
6.9
Limited amenities such as no parking available and complaints about elevators.
Value for Money
7.86
High price for the quality experienced, especially concerning parking and room features.
Food and Beverage
8.91
Breakfast had a wide selection, contributing positively to the experience.
Overall Experience
8.38
A mixed experience, with positive location and service overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Prime Location in New Orleans:
Located just across the street from the vibrant French Quarter and a short distance from the scenic Mississippi River, our hotel offers the perfect blend of convenience and excitement.

Exciting Amenities:
Enjoy the convenience of our on-site gym to stay active during your stay, and make use of our tour desk to explore the city hassle-free. Immerse yourself in the lively jazz music scene at the Rodrigue Gallery every Friday and Saturday night.

Delightful Dining Options:
Indulge in the flavors of regional New Orleans cuisine at Roux Bistro, sip on cocktails at the Pelican Bar, or savor a cup of Starbucks Coffee in our lobby. With 24-hour room service, your cravings are just a call away.

Experience the best of New Orleans at Sheraton New Orleans Hotel - book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 1794 reviews
Cleanliness: 7.41
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 6.9
Value for Money: 7.86
Food and Beverage: 8.91
Overall Experience: 8.38
L
Lynn • couple • us
10
When I return back to NOLA I would most definitely book this same location
Pros:

It was clean and very spacious for it to be two beds in one room and also had a good view out of my window to see everything

Cons:

Loved everything

2026-07-03 • via Nuitee
A
Adrian • couple • gb
8
Enjoyable
Pros:

Looked classy

Cons:

Bar closed too early

2026-06-29 • via Nuitee
D
Dmitri • solo_traveller • il
8
2026-06-26 • via Nuitee
G
Gai • couple • au
9
Wonderful hotel in the heart of New Orleans - walking distance to French Quarter
Pros:

Great hotel in a wonderful position

Cons:

Nothing

2026-06-25 • via Nuitee
L
Ling • couple • us
9
2026-06-25 • via Nuitee
B
Briana • couple • us
10
2026-06-22 • via Nuitee
H
Harris • couple • us
10
Pros:

It was nice and clean

2026-06-22 • via Nuitee
F
feltond2020 • Family • Opa Locka, Florida
10
Because of Ms. Davineshg my family and I enjoyed, I'll stay
Pros:

Ms.Davineshg i was so amazed to meet a young lady who helped me and my family to process and supported our check-in.
It was late and the family was very tired. miss davineshg came to our rescue. She was very professional and helpful.
And not to mention concern, she receives the most highest rating that I can give her a 10 plus⁰ ernest baker Room 3822 new Orleans shirton hotel.
French quarters. And to whom make a concern, I would love to see her move up and rank or opposition.

2026-06-21 • via Tripadvisor
T
tessie • couple • us
10
2026-06-21 • via Nuitee
S
SORAYA • couple • co
4
Pesima costosa y poco empatico el personal
Pros:

Algunos personas como ricardo en recepcion

Cons:

Es un alojamiento sobrevalorado por unas instalaciones viejas vetustas viejas y con mucho olor a caño con lo basico La toallas viejas y raídas cuando ingresamos muchas superficies llenas de polvo, estuvimos 5 dias y nunca se cambiaron las camas no tenian ni gorritos ... muy sobrebarolado

2026-06-21 • via Nuitee
T
T2940DUtoddn • Couples
2
Bed bug alert
Pros:

BED BUG ALERT!
I just stayed here for four nights while I was on vacation, and I was pretty disappointed to say the least. While the rates are reasonable and the location is convenient, I found this hotel to be very unsatisfactory and would not stay here again.
For starters, the hotel itself is very worn and dirty. There are no balconies and no windows to open in the rooms, and our bathroom smelled musty the entire visit. The water pressure in the shower was terrible.
On the second afternoon of our visit we decided to order room service while we were relaxing after exploring the French Quarter. We ordered chicken wings and fries. After waiting over an hour, we called and asked when we could expect our food to arrive. It arrived a few minutes later and the wings were completely cold. (They did remove the charge for the wings after the bed bug incident.)
During three of the days we stayed there, as of 4pm our room had not been cleaned yet. We went out for an entire day of activities only to return and find our room wasn't serviced yet. And nothing against the cleaning ladies, I just don't think they have enough of them staffed to service the rooms in a timely manner.
While the lobby and bar are fairly nice to relax in, the food was surprisingly sub par, especially considering all the amazing food nearby. It's frustrating that you cannot bring outside food to enjoy in the lobby, even if you are buying drinks from their bar.
Last but not least, we found a bed bug! We were getting ready to go to bed one night, and an odd looking bug was in our bed when we pulled the sheets back. I took video of the bug, and when I compared it to google images of bed bugs, they were identical. This was very upsetting.
They did switch our room quickly, and offered to heat treat our luggage to ensure we wouldn't bring any bed bugs home with us. However, during my conversation with the manager about the bed bug incident I was told that the Sheraton would perform an "investigation" and that they would follow up by calling me with the results. They did not want to review my video of the bug, and three days later I still have not received a follow up call regarding their bed bug "investigation".
I would not stay here again nor would I suggest this hotel to anyone.

2026-06-19 • via Tripadvisor
P
Pamela • family_with_children • us
9
Fantastic
Pros:

The location is unbeatable

Cons:

nothing

2026-06-18 • via Nuitee
A
AnnieLaura • solo_traveller • us
10
2026-06-18 • via Nuitee
M
Malachi • couple • us
10
2026-06-16 • via Nuitee
C
Camille • couple • us
10
2026-06-16 • via Nuitee
J
Jlea • couple • us
8
2026-06-16 • via Nuitee
S
Shauntesha • solo_traveller • us
1
Pros:

It was close to everything and I didn’t have to go to far

Cons:

I didn’t know that my parking spot was not including when I booked a hotel hotel don’t provide you with free toothpaste, Internet, and it overcharged me more money once I got there

2026-06-15 • via Nuitee
L
La'Rickierra • extended_group • us
10
Will Definitely Book Again
Pros:

Great stay. Super close to everything.

2026-06-15 • via Nuitee
M
Mcgee • couple • us
10
I had an excellent time. All the staff I encountered was amazing and very friendly. You don’t see that often in hotels.
Pros:

Everything was walking distance.

Cons:

Paying per day for parking

2026-06-15 • via Nuitee
H
Holly • solo_traveller • us
9
Pros:

Location of activities that we wanted to see. Easy parking with the valet because we drove. The concierge was very helpful.

Cons:

The pillows.

2026-06-15 • via Nuitee