Sheraton New Orleans Hotel

Hotels
•
Sheraton
8.2 (1765 reviews)
500 Canal Street , New Orleans , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Elevator issues
Water damage
No parking available

Categories

Cleanliness
7.41
There was extensive water damage and strong odors, which negatively impacted cleanliness.
Service
9.38
The hotel staff was fantastic and helpful, enhancing the service experience.
Location
9.42
Fantastic location, close to Bourbon Street and other attractions.
Room Quality
7.37
Complaints about bed quality and issues due to water damage.
Amenities
6.9
Limited amenities such as no parking available and complaints about elevators.
Value for Money
7.86
High price for the quality experienced, especially concerning parking and room features.
Food and Beverage
8.91
Breakfast had a wide selection, contributing positively to the experience.
Overall Experience
8.38
A mixed experience, with positive location and service overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:21

Property Description

Prime Location in New Orleans:
Located just across the street from the vibrant French Quarter and a short distance from the scenic Mississippi River, our hotel offers the perfect blend of convenience and excitement.

Exciting Amenities:
Enjoy the convenience of our on-site gym to stay active during your stay, and make use of our tour desk to explore the city hassle-free. Immerse yourself in the lively jazz music scene at the Rodrigue Gallery every Friday and Saturday night.

Delightful Dining Options:
Indulge in the flavors of regional New Orleans cuisine at Roux Bistro, sip on cocktails at the Pelican Bar, or savor a cup of Starbucks Coffee in our lobby. With 24-hour room service, your cravings are just a call away.

Experience the best of New Orleans at Sheraton New Orleans Hotel - book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 1765 reviews
Cleanliness: 7.41
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 6.9
Value for Money: 7.86
Food and Beverage: 8.91
Overall Experience: 8.38
P
Pamela • family_with_children • us
9
Fantastic
Pros:

The location is unbeatable

Cons:

nothing

2026-06-18 • via Nuitee
A
AnnieLaura • solo_traveller • us
10
2026-06-18 • via Nuitee
J
Jlea • couple • us
8
2026-06-16 • via Nuitee
C
Camille • couple • us
10
2026-06-16 • via Nuitee
M
Malachi • couple • us
10
2026-06-16 • via Nuitee
S
Shauntesha • solo_traveller • us
1
Pros:

It was close to everything and I didn’t have to go to far

Cons:

I didn’t know that my parking spot was not including when I booked a hotel hotel don’t provide you with free toothpaste, Internet, and it overcharged me more money once I got there

2026-06-15 • via Nuitee
M
Mcgee • couple • us
10
I had an excellent time. All the staff I encountered was amazing and very friendly. You don’t see that often in hotels.
Pros:

Everything was walking distance.

Cons:

Paying per day for parking

2026-06-15 • via Nuitee
L
La'Rickierra • extended_group • us
10
Will Definitely Book Again
Pros:

Great stay. Super close to everything.

2026-06-15 • via Nuitee
H
Holly • solo_traveller • us
9
Pros:

Location of activities that we wanted to see. Easy parking with the valet because we drove. The concierge was very helpful.

Cons:

The pillows.

2026-06-15 • via Nuitee
J
Joerg • solo_traveller • de
9
2026-06-14 • via Nuitee
J
Janet • couple • us
8
2026-06-14 • via Nuitee
L
Lon • solo_traveller • us
9
Great time in New Orleans! Nice to be close to the French Quarter
Pros:

Location and amenities

Cons:

Nothing

2026-06-14 • via Nuitee
C
Carsten • extended_group • de
8
2026-06-12 • via Nuitee
T
Tiffany • couple • us
10
2026-06-11 • via Nuitee
J
Jennifer • couple • ca
5
Déçue
Pros:

L’emplacement

Cons:

L’hôtel a mal vieillit problème d’entretien évident - dans la chambre les murs étaient sales - ce n’est pas au standard du groupe hôtelier dommage

2026-06-10 • via Nuitee
M
Mario • extended_group • it
5
Pros:

Posizone e colazione

Cons:

i letti, troppo piccoli e scomodi per un Sheraton, mi aspettavo molto di più per il prezzo pagato.

2026-06-08 • via Nuitee
S
Shawn • couple • us
9
Pros:

Loved the view. Room service was great. We love to people watch and the lobby was so comfortable and welcoming. Bonus our room view gave us a perfect view of the fireworks show. We will definitely be returning.

Cons:

There were only 2 things that I didn't like about my stay. First the bathtub felt like it had not been cleaned. Second none of the house cleaning personal that we encountered spoke English.

2026-06-02 • via Nuitee
E
Eli • solo_traveller • il
8
Pros:

מיקום.
גודל החדר וקומה גבוהה.
נוף למיסיסיפי.
ניתן לנצל כל יום 15 דולר בבר/מסעדת המלון.
ארוחת בוקר טובה ומגוונת, כולל ביצים, גבינות, ירקות, סלמון ועוד.

Cons:

מנקים את החדר מאוחר רק בסביבות 16:00, למרות שביקשתי בבוקר לנקות עד צהריים.
בארוחת הבוקר מתוך 4 בקרים בשניים לא הכינו חביתות בטענה שאין הרבה אנשים !
חלב חם בארוחת הבוקר אין וצריך היה לבקש באופן מיוחד, עשו טובה כשהביאו...

2026-05-31 • via Nuitee
J
Jessie • family_with_children • us
10
Pros:

Great location and access to area

2026-05-30 • via Nuitee
O
Otis • solo_traveller • us
9
Pros:

The room, staff and location. I would stay there the next time around

Cons:

The hidden fees! $55 parking, $25 tourism fee, occupation fee and on top of that state tax, county tax, and city taxes 😑 . Extra $100 or so a day.

2026-05-29 • via Nuitee