Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Beautiful views
Cons:
Dirty bathrooms
No swimming pool
High breakfast cost

Categories

Cleanliness
8.39
Some reviews mentioned that the bathroom was dirty and the room could be cleaner.
Service
9.86
Staff were consistently praised as exceptional, welcoming, and professional.
Location
9.4
Multiple reviews highlight the great location of the hotel.
Room Quality
8.85
Rooms were clean and comfortable, with great views, although some felt dated.
Amenities
8.38
Some amenities were noted as lacking, such as a swimming pool.
Value for Money
8.84
Some comments indicate a feeling that the price did not align with the room quality.
Food and Beverage
8.89
Food service was mentioned positively, but breakfast costs were noted as high.
Overall Experience
9.36
Guests enjoyed their stay, praising the overall experience despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Luxurious Rooms with Panoramic Views
Experience the breathtaking cityscape from levels 36-50, overlooking the Yarra River and Port Phillip Bay. The chic modern furnishings and high-tech amenities ensure a comfortable stay with a touch of French elegance.

Club Sofitel Executive Lounge
Elevate your stay with exclusive access to the highest executive lounge in the city. Indulge in personalized service, signature meals, and drinks while enjoying stunning city views from the 35th floor.

Dining and Fitness Experiences
Savor sophisticated dining at No35 restaurant, sip on cocktails at Atrium Bar on 35, and stay active at the fully equipped SoFIT gymnasium on level 36. Enjoy panoramic views while dining and working out.

Immerse yourself in luxury and convenience at Sofitel Melbourne on Collins. Book now for an unforgettable experience in the heart of Melbourne CBD.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that this property requires a credit card pre-authorization upon check in to cover any incidental charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 75 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1546 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
S
SWEE CHIN • couple • sg
9
2026-07-05 • via Nuitee
G
Gail • couple • au
10
2026-07-03 • via Nuitee
K
Karishma • couple • au
8
Overall the stay was great the quality of the hotel and staff was expectionally presented.
Pros:

Bed was comfy and large. View was great.

Cons:

Rooms with balcony would have been even better but overall it was a great stay.

2026-07-02 • via Nuitee
S
sandra • couple • au
10
The BEST stay that we have had in Melbourne to date! Loved everything.
Pros:

Everything

Cons:

Nothing

2026-06-29 • via Nuitee
I
Ira • solo_traveller • au
8
2026-06-29 • via Nuitee
K
Kathryn • family_with_children • au
6
Great views and staff but dated rooms let it down
Pros:

The staff were amazing, friendly and attentive, cannot fault them. Bed was comfortable and room was clean, still has best views in all of Melbourne accommodation.

Cons:

I stayed at this hotel over 30 years ago so was disappointed to see the bathrooms had not changed, just some regrouting, a mirror change and a new chair in the room. It's time to spend some money Sofitel on the rooms and give them an update!

2026-06-28 • via Nuitee
T
Troy • solo_traveller • au
9
Pros:

space, comfortable bed

2026-06-26 • via Nuitee
C
Chris • solo_traveller • au
9
Pros:

Location fantastic

Cons:

Rooms spacious, quiet. Comfortable. Breakfast very good. Location great. Easy walking or public transport on doorstep to explore.

2026-06-26 • via Nuitee
R
Ryan • couple • au
3
2026-06-26 • via Nuitee
S
Sandra • couple • au
7
2026-06-26 • via Nuitee
R
Robert • couple • au
9
Great location and excellent views but above things took the gloss off the weekend.
Pros:

Location general facilities and outlook

Cons:

Edge of the Bed was collapsing on one side to the point where you could accidentally roll out if you got near the edge = not good for the $,s we paid.
Also we had glasses from the the night before that were not replaced or cleaned in our room and the last item was we discovered a packet of nuts that had been opened ( not by us) and put back on the shelf that we could have been charge for ( we took a photo and reported it to reception)

2026-06-22 • via Nuitee
A
Anne • solo_traveller • au
9
2026-06-22 • via Nuitee
D
Donovan • solo_traveller • au
10
2026-06-21 • via Nuitee
S
seimonau • Couples • Adelaide, Greater Adelaide, South Australia
10
3 Night long weekend stay in a corner room 4515 with lounge access
Pros:

We are Accor Platinum members. We try to book Accor hotels when we can but this time thought carefully about if we should go back to the Sofitel since our last stay in the last 2 years was not the best. We recall standing in line most days to enter the Milliesme Club Lounge and then the service was lacking to say the least. The offerings in terms of Breakfast and evening canapes and drinks left one wanting and that time I was a paying guest at the lounge access room. What a turn around in June 2026.
We arrived at around 5 pm on Friday and the check in was smooth. polite and efficient. We were upgraded to a 45th floor corner room with excellent views over Parliament House to 4515. We wondered down to the Lounge at around 5.30 and were greeted and shown a table by Lace. The previous table service of hot food has been replaced by a small buffet of hot and cold foods. While the hot food was nice I guess it would be better if there was not so many deep fried options. The cold canapes buffet was constantly replaced and the quality of the produce was obvious. The Drinks menu is also extensive and generous.
While I dont like to rate Sofitel Hotels in Australia, ( naturally it is unfair to compare with South East Asia) I must say that having stayed at Sofitel Darling Harbor , the Sofitel Wentworth , Brisbane Central and now Sofitel Melbourne this year, I would place Sofitel melboune on Collins second next to the Wentworth Sydney in terms of offerings ambience and Service.

I would like to congratulate, Kiara, Sienna, Luella and Souyong at Breakfast, Reuben who has amazing conversational skills, Mia Gita and finally Lace who hosted us at drinks and Breakfast on several days, for their service with a smile, attentiveness and unobtrusive care during our stay. It was really good to have 2 sittings on the long weekend when it was expected to be busy since it did not leave people standing and waiting. Some changes for the better. This naturally demonstrates dynamic management by the management team.

Our Room was quiet and well appointed and had every thing we needed.
It would have been good to be asked what wine we would enjoy. We has a bottle of Sauv Blanc in the room on ice, but we are mostly red wine drinkers ! No big deal.
Thanks for restoring our faith with such good service at the Sofitel Melbourne on Collins

2026-06-16 • via Tripadvisor
C
Charlotte • couple • au
10
2026-06-15 • via Nuitee
T
Topp • couple • au
7
Pros:

Location

2026-06-15 • via Nuitee
H
HISAE • solo_traveller • jp
10
最高です。
Pros:

シャワーとトイレにガラスの壁があり、水の飛び跳ねができないようになっていたこと。朝食会場からの見晴らしが良かったこと。いつも見晴らしの良い席に案内してくれた。

Cons:

時にありませんが、強いていうなら、フリーのお水のフタが硬くて開けられなかったことです笑そのためロビーに行って開けてもらいました。

2026-06-13 • via Nuitee
B
Babatsias • couple • au
9
2026-06-12 • via Nuitee
A
Abby • family_with_children • au
8
Amazing cozy holiday
Pros:

Location

Cons:

There is no pool

2026-06-09 • via Nuitee
A
Ali • couple • au
10
2026-06-08 • via Nuitee