JW Marriott Auckland

Hotels
•
JW Marriott Hotels & Resorts
8.7 (326 reviews)
22-26 Albert Street , Auckland , nz
+64 9 309 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly and helpful staff
Clean facilities
Nice amenities
Cons:
Noise issues
Delayed check-in
Room service quality concerns
Parking service delays

Categories

Cleanliness
8.7
Clean and modern facilities were commented on positively, but some guests had issues with room readiness.
Service
9
Service was highlighted positively, especially Joshi's exceptional support, though some mentioned delays.
Location
9.2
Multiple guests praised the location for its proximity to attractions, including Spark Arena.
Room Quality
8.4
Rooms were generally comfortable, but noise issues affected sleep quality for some guests.
Amenities
8.7
Guests appreciated the pool, spa, and fitness center; however, timing issues with check-in impacted the experience.
Value for Money
8.2
While many found the hotel enjoyable, some felt the experience didn't fully correspond to the premium pricing.
Food and Beverage
8.5
Generally positive remarks about food, but specific complaints about room service quality were noted.
Overall Experience
8.9
Majority of guests had a positive experience despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:21

Property Description

Luxurious Accommodations and Amenities

Experience the epitome of luxury at JW Marriott Auckland with stylish rooms featuring upgraded entertainment systems and signature JW Marriott Bed. Indulge in the luxurious bathroom amenities and enjoy breathtaking views of the city from the heated indoor pool and fitness center.

Prime Location in Auckland CBD

Conveniently situated in the heart of Auckland CBD, our hotel is just minutes away from the vibrant Queen Street for shopping and dining. Explore nearby attractions like Spark Arena with ease or let our concierge assist in arranging transportation services.

Culinary Delights and Ongoing Transformations

Savor delectable dishes at JW Kitchen and unwind at JW Lounge & Bar. With a focus on premium local produce, our dining options are sure to tantalize your taste buds. Stay tuned for our upcoming transformations in 2023, promising even more memorable experiences.

Book now for an unforgettable stay at JW Marriott Auckland, where mindfulness and luxury converge seamlessly.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in. Please note that there is a 2% surcharge when you pay with a credit cards.

Guests may experience some noise daily from 07:00 to 19:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.7
Based on 326 reviews
Cleanliness: 8.7
Service: 9
Location: 9.2
Room Quality: 8.4
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.5
Overall Experience: 8.9
B
Blaise • solo_traveller • nz
7
Pros:

Great location right in the heart of the CBD, making it easy to get around Auckland. The friendly and welcoming check-in included a lovely welcome gift for our 4-year-old, and the hotel has a modern, stylish feel throughout.

Cons:

The valet parking is quite expensive at $70, definitely the most expensive I’ve come across in Auckland so far.

The beds and pillows were also very firm, which wasn’t really to my preference. I personally prefer something a little more plush and comfortable.

The pool area and change rooms could use a little more attention. There wasn’t enough seating around the pool, and we didn’t see staff regularly checking or tidying the area. Used towels, cups and food were left around, making some seats appear occupied when they weren’t. The change rooms also needed more frequent attention, with towels and general mess left behind. For a hotel of this standard, I would expect the pool and changing facilities to be kept a little more immaculate.

2026-08-08 • via Nuitee
B
Benet • family_with_children • nz
7
Not bad of a hotel, will probably be back if our preferred is unavailable
Pros:

Indoor pool and spa

Cons:

Cold bathroom floor lol

2026-08-08 • via Nuitee
J
James • family_with_children • nz
10
2026-08-07 • via Nuitee
S
Samantha • family_with_children • nz
10
2026-08-07 • via Nuitee
G
Grant • solo_traveller • au
9
2026-08-06 • via Nuitee
A
Alyssa • extended_group • au
10
2026-08-06 • via Nuitee
J
Joshua • solo_traveller • gb
10
Pros:

Room was clean & staff extremely helpful.

2026-08-03 • via Nuitee
L
Lora • couple • us
10
Your staff was always courteous and helpful. It was a pleasure staying at your hotel.
Pros:

Very convenient and centrally located. Lots of food and entertainment within walking distance.

Cons:

N/A

2026-08-02 • via Nuitee
K
Kyra • couple • nz
10
Pros:

Staff and facilities were amazing!!

Cons:

Nothing!

2026-07-25 • via Nuitee
H
Hayley • couple • nz
8
2026-07-25 • via Nuitee
C
Charlotte • solo_traveller • nz
10
2026-07-25 • via Nuitee
B
Bryce • couple • nz
10
2026-07-22 • via Nuitee
B
Billie-Jo • couple • nz
8
Breakfast waa so yum! Ill be back
Pros:

It was nice and clean

Cons:

Nothing,

2026-07-22 • via Nuitee
L
Losaline • family_with_children • nz
10
Five Star
Pros:

Enjoyed the service the staff provided and also the food at the Trivet kids enjoyed the Indoor pool.

Cons:

N/A

2026-07-18 • via Nuitee
A
Anmarié • extended_group • nz
9
2026-07-16 • via Nuitee
R
Rebecca • family_with_children • nz
9
Had an excellent experience! Highly recommend if you are looking for accommodation around the CBD area.
Pros:

We really enjoyed our stay here. Staff were friendly and professional. Our room was clean, spacious and had a pleasant view of the city. The buffet breakfast had lots of selection. Pool area was a hit with the kids!

Cons:

Expensive parking

2026-07-16 • via Nuitee
E
Ernesto • couple • cl
6
Bien
Pros:

Es un lindo hotel, pero las habitaciones son pequeñas, la vista es muy mala (vista a un edificio al frente y a obra en construcción). Además se sienten ruidos de habitaciones contiguas

2026-07-15 • via Nuitee
F
Felicia • family_with_children • nz
6
Expensive for older room, expected more for price
Pros:

Great location, customer service

Cons:

Room dated, bathrooms the same as first visit in 1990s.

2026-07-15 • via Nuitee
M
Mikhaelle • extended_group • nz
10
AMAZING LOVE IT
Pros:

Everything

Cons:

Nothing!

2026-07-15 • via Nuitee
P
Phillip • family_with_children • au
3
disappointing
Cons:

We book a room for 1 adult and 2 kids and got 1x king bed and 1 small bed . We had to share beds and extra bed was to tiny for my 6.2tft son ? They couldn't help

2026-07-14 • via Nuitee