Sheraton Kansas City Hotel at Crown Center

Hotels
•
Sheraton
8.4 (343 reviews)
2345 McGee Street , Kansas City , US
+1 816-841-1000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Clean rooms
Well-maintained property
Cons:
Room temperature control issues
Limited amenities causing dissatisfaction
Noise from neighboring rooms

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness positively, but issues such as scary microwave and ice machine room were noted.
Service
9.08
Staff was described as friendly; however, there were some concerns about unhelpful service in resolving issues.
Location
9.12
Convenient location with easy access to nearby attractions was frequently highlighted.
Room Quality
8.07
Rooms were well-maintained, but there were complaints about temperature control and noise from adjacent rooms.
Amenities
7.6
Amenities such as the hot tub and QR code for room service were problematic, affecting the rating.
Value for Money
8.06
Guests felt the price was high with inadequate amenities like breakfast and room features.
Food and Beverage
8.61
Room service quality received some positive mentions, but overall value was considered outrageous.
Overall Experience
8.58
Overall experience was mixed, with pleasant aspects overshadowed by specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:22

Property Description

Central Location in the Heart of Kansas City's Arts District
Linked by a walkway to Crown Center, the Sheraton Kansas City Hotel at Crown Center offers a prime location in the vibrant Crossroads Arts District.

Modern Amenities and On-Site Dining
Each non-smoking room features a flat-screen TV, iPod docking station, work desk, and a small fridge for convenience. Guests can enjoy on-site dining at Spectators, offering a casual atmosphere with food and craft beers.

Fitness and Business Facilities, Complimentary Shuttle Service
Stay active in the fitness center, stay productive in the business center, and stay connected with hotel-wide Wi-Fi. Take advantage of the complimentary shuttle to explore local businesses and entertainment options.

Experience the best of Kansas City with nearby attractions like the National World War I Museum and Union Station. Book your stay at Sheraton Kansas City Hotel at Crown Center now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Location

Guest Reviews

8.4
Based on 343 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
C
cristian andres • solo_traveller • co
8
2026-08-08 • via Nuitee
L
Luis • family_with_children • us
1
2026-08-08 • via Nuitee
M
María Soledad • family_with_children • ar
8
2026-08-06 • via Nuitee
P
Paula • family_with_children • nl
3
Horrible treatment at reception. No empathy in listining.
Pros:

The room and restaurant.

Cons:

The personel.

2026-08-03 • via Nuitee
J
JoAnna • couple • us
10
2026-07-21 • via Nuitee
C
Cristian • family_with_children • ar
10
Pros:

Todo

Cons:

Muy bien ubicado y muy buenas habitaciones

2026-07-20 • via Nuitee
J
Javier • extended_group • ec
10
2026-07-18 • via Nuitee
S
Silvina • extended_group • us
10
2026-07-13 • via Nuitee
N
nicolas • family_with_children • ar
3
Perdía de tiempo en todos lados x falta de personal
Cons:

Poco personal, demoras eternas en todo

2026-07-13 • via Nuitee
D
Diego • family_with_children • ar
2
2026-07-12 • via Nuitee
N
Noella • family_with_children • ar
10
Maravilloso
Pros:

Ubicación, instalaciones, servicios y atención del personal.

Cons:

Estuvieron desbordados con la cantidad de gente en el hotel y no pudimos tomar el desayuno del primer día porque es a la carta no buffet americano.

2026-07-06 • via Nuitee
F
Fawzan Nbangba • couple • gh
10
2026-07-05 • via Nuitee
C
Crestil • couple • ca
10
2026-07-05 • via Nuitee
D
Danilo Augusto • couple • ec
8
Cons:

El servicio de desayuno

2026-06-28 • via Nuitee
D
Danilo Augusto • family_with_children • ec
9
Pros:

La habitación muy linda y el hotel en general muy bonito, personal amable

2026-06-21 • via Nuitee
H
HERNAN DIEGO • solo_traveller • ar
9
Pros:

No había desayuno y el cual estaba pago

2026-06-21 • via Nuitee
L
Luis Alberto • solo_traveller • ar
6
Pros:

La habitación y la ubicación.

Cons:

El servicio de desayuno es pésimo. No hay bidet en la habitación.

2026-06-19 • via Nuitee
T
Terri • couple • us
5
2026-06-01 • via Nuitee
Z
Zeynep • couple • tr
10
2026-05-30 • via Nuitee
N
Natalie • couple • us
8
2026-05-29 • via Nuitee