Hyatt Regency Louisville

Hotels
Hyatt Regency
9 (849 reviews)
320 W Jefferson St , Louisville , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Housekeeping issues
Noise disturbance

Categories

Cleanliness
7.71
Several guests mentioned housekeeping issues, including unclean bathrooms.
Service
9.68
Most guests praised the staff for being helpful and accommodating.
Location
9.72
The hotel is conveniently located near restaurants and attractions.
Room Quality
8.67
Rooms reported as comfortable, but some complaints of other guests entering.
Amenities
8.7
General amenities were noted, but specific complaints about pool cleanliness.
Value for Money
9.16
Generally considered affordable for the amenities and location.
Food and Beverage
9.21
Breakfast options were praised for variety and taste.
Overall Experience
9.18
Mixed experiences overall with positive aspects, but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:42

Property Description

Indulge in Modern Comforts
Located just a short stroll from the Kentucky International Convention Center, Hyatt Regency Louisville offers a perfect blend of convenience and luxury. Each room features a flat-screen TV, city views, and a spacious work desk, ensuring a comfortable stay for every guest.

Dine at Sway Restaurant
Tantalize your taste buds at Sway restaurant, where a farm-to-fork concept brings fresh and flavorful dishes to your table. Whether you're craving a hearty breakfast or a gourmet dinner, this on-site restaurant has you covered.

Unwind and Explore
Take a dip in the indoor pool, work up a sweat in the fitness center, or explore nearby attractions like the Louisville Slugger Museum and the Muhammad Ali Center. With a prime location at the start of the Kentucky Bourbon Trail, Hyatt Regency Louisville invites you to experience the best of the city.

Book now to elevate your Louisville experience at Hyatt Regency.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 24 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 849 reviews
Cleanliness: 7.71
Service: 9.68
Location: 9.72
Room Quality: 8.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 9.18
R
Renee solo_traveller au
8
Pros:

Big room, easy location, check in staff lovely

Cons:

Ice machines all closed; sent us to pool level which closes at 10pm, went to lobby; he sent us to the bar, big walk around for 10 pieces of ice.

2026-07-01 via Nuitee
T
tracyrM3231IA Business
10
Shout out to Terry Mandley
Pros:

Terry Mandley in security is the best! He helped me with an issue outside of his responsibilities, and I appreciate it!

2026-06-29 via Tripadvisor
J
Jill solo_traveller us
4
Nice but misleading and hidden fees.
Pros:

I was charged for my breakfast that was supposed to be free with my reservation. Also when asked about the parking fee I was given misleading information which lead to me paying an extra 50.00. I called about it and had to speak to 3 different people before someone tried to help. I still haven’t heard back from no one.

Cons:

The misleading and hidden fees.

2026-06-27 via Nuitee
V
veronicalM1469RV Family
4
Way too loud for a family
Pros:

The hotel is nice but good gosh the noise from the music from fourth street live is absurd. It was 10 PM, I was in the shower, with a sound machine on full blast for my kids, and I could still hear the music. There was NO sleep for us. We chose this hotel because it was supposed to be easy to walk to places. Had I known a rave would be happening outside my window, I would have stayed elsewhere

2026-06-26 via Tripadvisor
S
surferrev Business
10
Great visit from arrival to departure!
Pros:

Clean hotel, fantastic service, and incredible valet work, thanks to lambics.

2026-06-26 via Tripadvisor
A
abeb873 Solo travel
10
Lamonica
Pros:

La Monica is special person with kindness attitude . She is always willing to help and make sure customers safe travels and knd to drivers who help who w our guests.

2026-06-26 via Tripadvisor
R
RogerDuranTexas Business
10
Great Stay!
Pros:

We stayed at the Hyatt Regency for a GotPhoto week long conference. The room was spacious and clean, the food was local and on point and the location was perfect for after hours tourist walks.

2026-06-24 via Tripadvisor
S
saycheesek Business
10
Great stay!
Pros:

Great Hotel Great location! right in the hart of the city most every thing was walk able nice Amenities! Great service! had a great time

2026-06-24 via Tripadvisor
9
984janelg NONE
8
Love this property location
Pros:

Our room was clean, comfortable, and relaxing. Hotel staff and housekeeping were most helpful. We love that we can walk to just about anything we are interested in at this location.

2026-06-23 via Tripadvisor
A
amypQ8583LM Business
10
We won’t stay anywhere else!
Pros:

Amazing hotel and in the PRIME location!! Close to the airport and 4th street activities and food. The staff was so friendly and the hotel was very clean. We were staying there because of a conference and the hotel was the perfect place for this conference.

2026-06-22 via Tripadvisor
B
Brandon family_with_children us
10
2026-06-19 via Nuitee
B
Brittiney solo_traveller us
10
Comfortable and relaxing
Pros:

Everything

Cons:

N/A

2026-06-17 via Nuitee
L
LisaS10933 Business
10
Thank you, Terry!
Pros:

Terry M. Head of Security is an incredible asset to this hotel. Not only was he kind, chivalrous and funny but he went above and beyond to help me locate a missing package. I am so appreciative for his assistance. The world needs more men like this! Thank you, Terry!

2026-06-16 via Tripadvisor
S
Sallee solo_traveller us
10
2026-06-16 via Nuitee
J
jessicacK5519PE Family
10
Parking guest
Pros:

We used the Hyatt Regency valet parking for a concert with the app SpotHero and it was so easy and smooth! Lamonica was so helpful and beyond kind!! I would highly recommend!!

2026-06-13 via Tripadvisor
L
LauraS185 NONE Dallas, Texas
10
Loved Hyatt Regency in downtown Louisville!
Pros:

Loved Hyatt Regency Louisville. This hotel is in an awesome location, right in the heart of downtown Louisville. Walking distance to everything in downtown Louisville and Whiskey Row, and a short drive to Churchill Downs. The hotel rooms were beautiful, spacious, and quiet. The hotel staff were all so helpful and kind. The hotel restaurant is really nice, food was great. Highly recommend this hotel. To anyone visiting Louisville.

2026-06-12 via Tripadvisor
T
thegothicf Business
10
An excellent place to stay in the heart of Louisville
Pros:

The Hyatt Regency is an excellent place to stay in the heart of Louisville. I was there on business and loved its proximity to the Ohio River, historical sites, restaurants, museums, and more. The rooms are big, clean, and comfortable. I loved the clean floors (no wall-to-wall rugs) and comfortable king bed, large bathroom, and gorgeous view of the city. My room also had a nice couch, chair, and desk... nice for both work and vacation. Kids will probably love the glass elevators and pool. They also have an exercise room, a nice lobby, places to sit outside, and a wonderful restaurant called Sway with great, reasonably-priced food and a fabulous staff. You can't go wrong.

2026-06-10 via Tripadvisor
C
Calla family_with_children us
10
Pros:

We didn't have it.

2026-06-08 via Nuitee
E
E5746AFlisag Friends getaway
10
Meeting Uncle Snoop
Pros:

Went to Starbucks and got to meet Uncle Snoop. He had the best hospitality

2026-06-06 via Tripadvisor
V
vanessagL7934GY Friends getaway
10
Security Review
Pros:

Stopped in to get some Starbucks and had a wonderful experience with the head of security at the Hyatt. He made us feel safe and welcomed into the big city!!

2026-06-06 via Tripadvisor