Hyatt Regency Mission Bay Spa and Marina

The breakfast was wonderful and the staff there were all very kind and accommodating.

Very good location

The heated pool was great for kids. Amazing breakfast.

Everything about this hotel was excellent apart from the water slides and pool area being out of action
Good value room

The hotel from outside looks nice but once inside the staff looked sullen and service bad, everything is overpriced, and room was closer to a motel. We booked a suite and the room was in a sad shape. There was mold in sink and bathroom. The room smelled of smoke. There was little natural light. Sofa pull out bed looked unclean and sheets were musty. I would not recommend anyone to stay here.

Went for a big family reunion for 4 nights in July. We picked this location specifically for the pools and slides for the little kids and they were all shut down day 2. No financial compensation was offered, just extra shuttles to the beach. We won't be going back for sure.

We have been staying at the Hyatt Mission Bay for many years now and like other years, this trip did not disappoint. Staff reached out to us prior to our trip to confirm details and ages or our kids. They arranged to have a special treat delivered to the room for my husband's 50th birthday, which was a nice touch. The check in process was so easy to do on the Hyatt app and they were even able to accommodate an early check-in, which was so nice. Our room was clean and had everything we needed! We were initially disappointed to learn that the slides and hot tubs were under maintenance and would be unavailable for use, as that is a primary reason we choose this hotel. However, they made it right by offering our family 5 Unlimited Ride and Play Passes for Belmont Park, which we put to good use. That was a very nice touch and speaks to the level of customer service we've come to expect. We also participated in the complimentary kayaking on one of the days and this is always a favorite event! We love the close proximity to the beach and other restaurants. It's just a win all around! As soon as we leave, we are already looking forward to returning the next year.

Locatie, vriendelijk personeel

As a Hyatt rewards member, this hotel did not meet my expectations. Housekeeping was sporadic, pool was filthy, furniture was dated, food and beverage was overpriced.

It was clean, the location near the water was great and they had so many activities going on at the property.

Beware. The water slides aren't working. I was only told this after it was too late to rebook elsewhere. The staff are very kind, attentive, plentiful and skilled. The food poolside was exceptional.

Rooms were great

The hotel is wonderful. I do not recommend the Red Marlin for dinner. Bring your own libations as there isn’t a hotel bar. There is a pool bar but it closes early. Our room was facing Sea World so we got a view of the drone show. That was an unexpected surprise. The rooms are very comfortable and well maintained. It seems to be a very kid oriented facility which makes sense being so close to Sea World. But even given that it was peaceful.

We stayed here using Hyatt points with a Guest of Honor (GOH) award.

At check-in, I requested a high-floor room. I was told there were no Marina Suites available on a high floor and was initially assigned a first-floor room. After I asked if anything higher was available, the front desk agent was able to offer us a second-floor room instead.

Unfortunately, when we opened the door, we were immediately hit with an overwhelming musty, moldy smell. We left the door open for several minutes, hoping fresh air would help, but the odor never improved. It was honestly difficult to breathe. My husband, our four children, and I all commented on how strong it was. After sitting in the room for a few minutes, I started feeling sick and found myself trying to breathe through my mouth. The kids kept asking if the smell was ever going to go away.

At that point, I texted the front desk to ask if there was any possibility of moving rooms because we genuinely weren't feeling well.

This is where our experience completely turned around.

I spoke with a female manager who called right away and was absolutely wonderful. She listened to our concerns with kindness and immediately worked to find another option. I asked if it would be possible to move to the Tower, and she graciously upgraded us to a beautiful corner King Suite and even arranged for an additional rollaway bed for our family. As a Guest of Honor, it was so reassuring to experience that level of care. She truly rescued our stay.

Our new room was fresh, clean, comfortable, and had incredible views. We could finally relax (breathe!) and enjoy our vacation.

The excellent service didn't stop there. John, the bellman, was incredibly helpful in moving all of our belongings from the Marina Suites to the Tower. Later, after we had settled into our Tower room, one of the housekeeping staff came to our new room because one of our children had accidentally left an Apple Watch behind. She had found it while cleaning and personally returned it to us just as we realized it was missing. That level of honesty and care deserves recognition.

The remainder of our stay was fantastic, and because of the exceptional service we received, we would absolutely consider staying here again.

That said, I would personally only book a room in the Tower. The moldy, musty odor in the Marina Suites room we were originally assigned was simply too strong to ignore and didn't seem healthy. Perhaps it was isolated to that particular room, but unfortunately, it left such a negative first impression that I wouldn't feel comfortable staying in the Marina Suites building again.

I sincerely appreciate the female customer service rep/manager (I wish I could remember her name), and the housekeeping team for turning what started as a very disappointing experience into a memorable and enjoyable stay.

Super cute and clean hotel with great views and amenities. Very relaxing stay. Family friendly with activities on site. Super close to everything