Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent central/riverfront location
Consistently praised breakfast/food
Generally clean and well-refurbished rooms
Professional and courteous staff (mostly)
Comfortable rooms and good furnishings
Cons:
Perceived high price / poor value during peak times
Housekeeping lapses (e.g., room not cleaned for two days, towel shortfalls)
Occasional rude staff interactions (room service/lobby bar)
Lack of in-room bottled water and some amenities (bathrobe/slippers)
Some guests found beds too soft / mattress firmness issues
Plumbing/shower issues for a few guests (slow drain, weak shower)

Categories

Cleanliness
8.2
Generally reported as clean (multiple guests: 'Very Clean', daily housekeeping), but notable negative incident(s) — a room not cleaned for two days and towel shortfalls — reduce the score slightly.
Service
9
Multiple mentions of excellent, professional and courteous staff; some isolated negative interactions (rude room-service attendant, mixed helpfulness at times) but overall service is a strength.
Location
9.7
Repeatedly praised as ideal/central/riverfront and perfect for events (marathon), very convenient to main attractions — consistently a top positive.
Room Quality
8.1
Rooms are well appointed and comfortable for many guests, but recurring issues: some found beds too soft, occasional slow drain and a mediocre shower experience.
Amenities
7.9
Good on-site features (breakfast, dining, car rental on-site) but several guests noted missing in-room items (no bottled water, no bathrobe/slippers) and limited room service at times.
Value for Money
7.6
Frequent comments that rooms are expensive for the experience; some guests felt the price did not fully match expectations (especially during high-demand events).
Food and Beverage
9.6
Breakfast and on-site dining received strong praise ('delicious', enjoyed American Craft Kitchen & Bar); only minor complaints about tipping policies.
Overall Experience
8.7
Most reviews are positive — enjoyable stays, great location and good service — tempered by occasional housekeeping/amenity/value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Riverside Hotel in the Heart of Chicago

On-Site Dining Options: Indulge in fine chops and seafood at Stetsons Modern Steak + Sushi, grab Starbucks coffee at Market Chicago, enjoy signature cocktails with city views at BIG Bar, or savor sandwiches and salads at American Craft Kitchen and Bar.

Convenient Amenities: Stay connected with free WiFi, keep fit at the 24-hour fitness center, and unwind at the spa. Each room includes a flat-screen TV, iPod docking station, desk, and seating area.

Wide Array of Services: Benefit from car rental, concierge staff, in-room dining, ticket services, and environmentally-friendly initiatives like the babies travel lite program. Laundry and dry cleaning services are also available.

Book now to experience the epitome of luxury and convenience at Chicago Hyatt Regency!

Important information:

Bookings on and beyond January 01, 2024 - A daily destination fee of $30.00 pretax (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience.

Please find below the services and experience:

· Daily $25 Dining Credit for Dinner after 5pm in: Stetsons Modern Steak and Sushi, Big Bar, and American Craft Kitchen & Bar

· Daily Premium Guest room Internet

· Discounted Daily Parking

· 10% Discount on Luxury Car Service through our preferred transportation provider

· 20% Discount on apparel in Market Chicago

· Discounted Access to Lake Shore Fitness

· 15% discount on shoe shines provided by Spa Di LafronzaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8.6
Based on 2819 reviews
Cleanliness: 8.2
Service: 9
Location: 9.7
Room Quality: 8.1
Amenities: 7.9
Value for Money: 7.6
Food and Beverage: 9.6
Overall Experience: 8.7
V
Victor • solo_traveller • us
10
2026-10-29 • via Nuitee
K
Keatyn • solo_traveller • us
10
2026-10-29 • via Nuitee
F
FATIH • family_with_children • tr
9
gayet guzeldı
Pros:

konum harıkaydı ,temızlık gayet ıyıydı

2026-10-28 • via Nuitee
D
Derrick • couple • us
10
2026-10-27 • via Nuitee
Y
Yaquelin • family_with_children • us
10
2026-10-26 • via Nuitee
B
bismarck • family_with_children • ni
9
Cons:

QUE ME COBRARON UNA NOCHE ADICIONAL POR RESERVACION DOBLE EQUIVOCADA

2026-10-26 • via Nuitee
A
Aleem • family_with_children • bh
10
GREAT PLACE TO STAY IN CHICAGO SO WE CAN HAVE EVERYTHING ON WALKING DISTANCE
2026-10-26 • via Nuitee
N
Nicolini • couple • fr
8
Séjour très agréable, gâché par un point négatif majeur : le ménage..
Pros:

L’emplacement est idéal, la chambre est très confortable et offre un bon rapport qualité-prix, et le petit-déjeuner est délicieux.

Cons:

Le ménage de la chambre n’a pas été fait pendant deux jours. De plus, malgré notre groupe de quatre personnes, nous n’avons reçu que trois serviettes lors du passage de la femme de chambre

2026-10-25 • via Nuitee
S
Sabrina • family_with_children • us
8
Very Clean
Pros:

Very nice and the room was cleaned everyday

Cons:

Was very expensive and the beds were too soft and uncomfortable.

2026-10-24 • via Nuitee
O
OSCAR • extended_group • mx
8
Bien
Pros:

La ubicación

Cons:

La atención en lobby bar, la peor

2026-10-24 • via Nuitee
R
Resio • couple • ar
7
2026-10-24 • via Nuitee
P
Preston • couple • us
10
Fantastic
Pros:

I enjoyed the breakfast at American Craft Kitchen & Bar. I enjoyed being around fellow Chicago marathon runners. I enjoyed the professional and courtesy staff.

Cons:

N/A

2026-10-22 • via Nuitee
A
Almira • family_with_children • us
8
2026-10-22 • via Nuitee
K
Kelli • family_with_children • us
10
Awesome
Pros:

Modern design. Excellent service. Good food.

Cons:

N/A

2026-10-22 • via Nuitee
S
Steffen • family_with_children • de
10
2026-10-22 • via Nuitee
D
Dušan • couple • cz
10
Pros:

Skvělá poloha hotelu v blízkosti centra Chicago. Pokoj byl výborně vybavený, který má velmi pohodlné postele. Skvělé snídaně včetně "evropského chleba". Přátelský a ochotný personál. Autopůjčovna přímo ve spodní části hotelu.

2026-10-21 • via Nuitee
V
Victor • couple • pr
8
Pros:

I like the location.

Cons:

The bed could have been more firm. Maybe update the mattress. No room service.

2026-10-20 • via Nuitee
D
Dave • couple • us
8
2026-10-16 • via Nuitee
R
Richard • family_with_children • gb
9
Amazing city and fantastic location
Pros:

Location was absolutely perfect for everything

2026-10-15 • via Nuitee
A
allison • extended_group • us
9
Amazing location, pricing and fun girls weekend
Pros:

Location and price for the days we stayed given that it was marathon weekend

Cons:

Not all the staff were helpful. The lady from room service who brought us extra cups was so rude when we asked her about the extra towels we also requested.

2026-10-15 • via Nuitee