Grand Hyatt San Francisco Union Square

Hotels
•
Grand Hyatt
8.4 (1952 reviews)
345 Stockton Street , San Francisco , US
+1 415-398-1234

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Excellent, attentive staff/service
Central, convenient location (Union Square)
Spacious rooms with good views for many guests
Pleasant bar area and some well-done F&B items
On-site sports/fitness facilities
Cons:
High 'destination' / extra fees and expensive breakfast
Rooms and décor feel dated and need refurbishment
Inconsistent cleanliness (carpets, occasional pests)
In-room amenities issues: small/non-smart TVs, weak coffee setups
Occasional unfriendly reception experiences

Categories

Cleanliness
7.4
Mixed reports: several guests praised clean rooms, but others reported old/unclean rooms, carpets not vacuumed and even a cockroach — cleanliness falls below expectation in some stays.
Service
10
Consistently praised: multiple reviews highlight exceptional, attentive and welcoming staff from check-in to bell service; occasional isolated unfriendly reception noted but overall service is outstanding.
Location
10
Frequent strength in reviews: centrally located (Union Square), convenient for attractions and events — location repeatedly described as excellent.
Room Quality
7.4
Mixed: rooms are described as spacious and neat by some guests, but multiple comments cite aging décor, need for refurbishment and dated furnishings.
Amenities
7.7
Mixed/limited: guests report small or non-smart TVs, lack of expected items (tissues), weak in-room coffee machines; on the plus side sports facilities are present but some equipment/maintenance is lacking.
Value for Money
6.8
Noted weakness: several guests called out high destination/parking/’resort’ fees and expensive breakfast — perceived as poor value relative to price.
Food and Beverage
7.9
Mixed: the bar area and some food offerings received praise, but breakfast received multiple criticisms for being limited, poor quality or overpriced.
Overall Experience
10
Generally positive overall: many guests state they would return, citing excellent staff and location that make stays special despite value and room/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodations
The Grand Hyatt San Francisco Union Square offers spacious, modern rooms equipped with top-notch amenities such as flat-screen cable TVs, Uno-Bitell Media phones with MP3/iPod docking, and designer bath amenities.

Convenient Facilities
Guests can take advantage of on-site dining at the OneUP Restaurant and Lounge, serving delicious American cuisine and cocktails. The hotel also features a 24-hour gym for guests to stay active during their stay.

Prime Location
Located just steps from Chinatown and within walking distance to popular attractions like Fisherman's Wharf and Alcatraz Island, the Grand Hyatt San Francisco Union Square provides the perfect base for exploring the city.

Experience luxury, convenience, and a prime location at the Grand Hyatt San Francisco Union Square. Book now for an unforgettable stay!

Important information:

***Please note: If you book the "Breakfast Included Rate", the breakfast is only applicable for the number of guests in the room at time of booking. Charges will apply for any additional people***

A resort fee is collected at the time of check-in and includes:
- 20% Daily Food & Beverage discount at One Up Restaurant, One up Lounge and Market (Discount will be applied when room key is presented at each outlet)
- Access to digital and world newspapers & 7500 specialty publications via INKL.com or Mobile
- Exclusive USD 6 discount Bay City bike rental with San Francisco self-guided tour (USD 6 dollars off 1 bike rental or guided tour. Other riders in the group will receive 10% off)
- 10% Discount at nearby E&O Restaurant and Izakaya Yoki Restaurant for all food and beverage items (excluding Happy Hour offerings)
- 15% discount off any Big Bus sightseeing tour, booked via QR code
- Package Deliveries (Up to 5 Packages)
- Fee Waived for one Rollaway Bed booked in a King Room/1 per stay
- Complimentary Photo Copies up to 10 pages
- $5 off California Academy of Sciences. See concierge for ticketsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.4
Based on 1952 reviews
Cleanliness: 7.4
Service: 10
Location: 10
Room Quality: 7.4
Amenities: 7.7
Value for Money: 6.8
Food and Beverage: 7.9
Overall Experience: 10
P
Philippr • couple • fr
9
Cons:

Les « destination fees » facturés en plus sont un peu mesquins pour un hôtel de ce standing

2026-10-29 • via Nuitee
B
Brian • family_with_children • us
8
I have stayed here before and generally please with the accomodations, this time staff was great!
Pros:

The staff was exceptional on this trip. From check in, to attendants and greeters at the door, everyone was polite, professional and attentive!

Cons:

Surprisingly there was no tissue (Kleenix) in the bedroom. Not a deal killer but surprised it was missing from our room.

2026-10-27 • via Nuitee
C
Chicho A • couple • gt
8
2026-10-22 • via Nuitee
P
Parimala • extended_group • de
10
2026-10-20 • via Nuitee
C
Carla • family_with_children • br
9
2026-10-19 • via Nuitee
A
Andy • solo_traveller • my
6
2026-10-18 • via Nuitee
A
Angela • couple • us
10
2026-10-18 • via Nuitee
C
Christoph • family_with_children • de
9
2026-10-17 • via Nuitee
J
J-P • solo_traveller • fr
9
2026-10-16 • via Nuitee
M
Maciej • couple • pl
8
2026-10-16 • via Nuitee
L
Laurent • solo_traveller • fr
7
Pros:

Nice staff, great location

Cons:

Needs refurbishment

2026-10-15 • via Nuitee
A
Aldo Vinicius • solo_traveller • br
9
2026-10-12 • via Nuitee
M
Melanie • family_with_children • de
2
Das Haus möchten wir nicht nochmal buchen für den Preis!
Pros:

Die Lage ist sehr zentral, das Haus eigentlich schön, aber wahrscheinlich schlecht geführt.

Cons:

Sehr unfreundlicher Empfang an der Rezeption, eine Wort karte ältere Dame.
Wir haben uns nicht willkommen gefühlt in diesem Hyatt, obwohl wir gerne im Hyatt übernachten
Der Empfang war Wodka, unfreundlich und nicht den Hyatt Standard entsprechend.

Um Hilfe von einem Kofferträger zu bekommen, hätte man ihn persönlich ansprechen müssen. Keiner ist auf einen zukommen. Das Zimmer war alt, ungepflegt, vergammelt und nicht wirklich sauber.

2026-10-10 • via Nuitee
H
Heather • family_with_children • us
10
2026-10-09 • via Nuitee
Z
Zahabi • couple • us
10
2026-10-08 • via Nuitee
N
Nader Alexander • solo_traveller • us
9
2026-09-18 • via Nuitee
G
GILDA • couple • br
9
HOTEL OTIMO, MAS MUITO CARO
Pros:

O HOTEL ERA MUITO BOM. ATENDEU MINHAS ESPECTATIVAS. SO ACHEI MUITO CARO O BREAKFAST

Cons:

ACHEI MUUTO CARO A DIARIA E O BREAKFAST

2026-09-16 • via Nuitee
P
Peter • family_with_children • at
8
Cons:

Frühstücksbuffet hätte umfangreicher sein können, um 40$ erwartet man sich etwas mehr

2026-09-14 • via Nuitee
D
Daniela • family_with_children • au
10
2026-09-12 • via Nuitee
U
ute • couple • at
6
2026-09-12 • via Nuitee