Grand Hyatt San Francisco Union Square

Hotels
Grand Hyatt
8.4 (1971 reviews)
345 Stockton Street , San Francisco , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Outstanding service
Fantastic breakfast
Cons:
Minor issues handled
No major complaints

Categories

Cleanliness
7.76
General sentiment reflects a clean environment during the stay.
Service
8.73
Outstanding service reported particularly in the OneUp restaurant and throughout the hotel.
Location
9.27
Fantastic location in Union Square, nearby public transportation and good eateries.
Room Quality
8.22
Good and clean rooms mentioned positively.
Amenities
8.25
Breakfast buffet was highlighted as fantastic, reflecting good amenities.
Value for Money
8.11
Overall value aligns with positive experiences during the stay.
Food and Beverage
8.76
Breakfast buffet received particular praise.
Overall Experience
8.13
A positive experience highlighted by location, service, and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:14

Property Description

Luxurious Accommodations
The Grand Hyatt San Francisco Union Square offers spacious, modern rooms equipped with top-notch amenities such as flat-screen cable TVs, Uno-Bitell Media phones with MP3/iPod docking, and designer bath amenities.

Convenient Facilities
Guests can take advantage of on-site dining at the OneUP Restaurant and Lounge, serving delicious American cuisine and cocktails. The hotel also features a 24-hour gym for guests to stay active during their stay.

Prime Location
Located just steps from Chinatown and within walking distance to popular attractions like Fisherman's Wharf and Alcatraz Island, the Grand Hyatt San Francisco Union Square provides the perfect base for exploring the city.

Experience luxury, convenience, and a prime location at the Grand Hyatt San Francisco Union Square. Book now for an unforgettable stay!

Important information:

***Please note: If you book the "Breakfast Included Rate", the breakfast is only applicable for the number of guests in the room at time of booking. Charges will apply for any additional people***

A resort fee is collected at the time of check-in and includes:
- 20% Daily Food & Beverage discount at One Up Restaurant, One up Lounge and Market (Discount will be applied when room key is presented at each outlet)
- Access to digital and world newspapers & 7500 specialty publications via INKL.com or Mobile
- Exclusive USD 6 discount Bay City bike rental with San Francisco self-guided tour (USD 6 dollars off 1 bike rental or guided tour. Other riders in the group will receive 10% off)
- 10% Discount at nearby E&O Restaurant and Izakaya Yoki Restaurant for all food and beverage items (excluding Happy Hour offerings)
- 15% discount off any Big Bus sightseeing tour, booked via QR code
- Package Deliveries (Up to 5 Packages)
- Fee Waived for one Rollaway Bed booked in a King Room/1 per stay
- Complimentary Photo Copies up to 10 pages
- $5 off California Academy of Sciences. See concierge for ticketsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 90.06 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 1971 reviews
Cleanliness: 7.76
Service: 8.73
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.11
Food and Beverage: 8.76
Overall Experience: 8.13
B
Brittanie couple us
10
2026-06-11 via Nuitee
P
Pawel solo_traveller pl
10
Bardzo dobrze zlokalizowany hotel
Pros:

Bardzo duży pokój, wyposażony we wszystko co potrzeba. Komfortowy. Bardzo dobre i smaczne jak na standardy amerykańskie śniadanie. Znacznie odbiegające od średniej. Lokalizacja w samym centrum, blisko linii tramwajowych również tych zabytkowych. Polecam.

2026-06-11 via Nuitee
C
Clifford couple us
10
Everything was perfect
Pros:

Everything

Cons:

Nothing

2026-06-09 via Nuitee
A
Ashlee family_with_children au
10
2026-06-09 via Nuitee
C
cynthiamE1967CR NONE
10
Perfect location for city exploration
Pros:

Ideal location for exploring the city on foot as well as easily accessing other areas by vehicle.
We reserved an executive suite plus adjoining room for our party of 5: two parents plus 3 young adult children. That set up gave us 3 full bathrooms, a king primary bedroom, a second bedroom with 2 beds, as well as a fairly spacious sitting area in between. With "big kids" it is so nice to have room for everyone to exist without feeling crowded. Our experience at this property was fantastic!

2026-06-08 via Tripadvisor
A
Angela Lai Ching solo_traveller hk
8
Pros:

Location is good. Room is clean and tidy.

Cons:

The housekeeping forgot to clean my room one day.

2026-06-06 via Nuitee
8
860emmyn Couples
10
Yun Was Awesome
Pros:

We had a wonderful experience with Yun at the front desk of the Grand Hyatt San Francisco. She was incredibly friendly, easy to talk to, and went above and beyond to help us with our questions and arrangements. Her professionalism, warmth, and excellent customer service made a great first impression before our stay even began. Thanks to Yun’s help, we’re even more excited and looking forward to our stay at the Grand Hyatt this weekend. Thank you, Yun, for making us feel so welcome!

2026-06-04 via Tripadvisor
A
Abdumalik couple uz
1
Cons:

Они не вернули мне оплаченный депозит

2026-06-03 via Nuitee
S
Sido family_with_children fr
8
2026-06-03 via Nuitee
R
Rodolfo solo_traveller at
8
2026-06-01 via Nuitee
E
Eugene solo_traveller ie
10
Great Hotel to stay while in San Francisco
Pros:

The staff in hotel were brilliant
Bar/restaurant super
Breakfast guys fabulous

Cons:

Checking out

2026-06-01 via Nuitee
S
Sandeep family_with_children in
8
Great location, friendly staff; but slightly old property and requires updating. But overall good experience
Pros:

Excellent location.

Cons:

Quite old and requires updating

2026-06-01 via Nuitee
G
Giulia family_with_children it
9
2026-06-01 via Nuitee
M
Meltem family_with_children tr
7
Pros:

The location is good. The staff are friendly and helpful. The breakfast is limited but sufficient, and the rooms are clean.

Cons:

In our opinion, the rooms would be better with wooden or parquet flooring instead of carpet. We were also disappointed by the bedding. Using two sheets combined together as a cover for the duvet is not something we would expect from a hotel of this standard. We found it uncomfortable and concerning from a hygiene point of view.

Because we could not put the sheets back together properly after opening them, we had to remove the duvet completely. We were very surprised that a luxury hotel chain such as Grand Hyatt does not provide proper duvet covers. Photos are attached.

2026-05-31 via Nuitee
X
Ximena couple ch
4
Pros:

Schöns Zimmer

2026-05-31 via Nuitee
J
Jackssier couple us
10
Great location, service amazing !
Pros:

Location is amazing definitely, room super clean and spacious. Customer services is very kind. Valet parking service was really good. Breakfast was beyond our expectations.

Cons:

Everything was perfect !

2026-05-31 via Nuitee
A
Alvin couple us
10
Pros:

Good location for exploring Union Square.

2026-05-31 via Nuitee
T
Thomas family_with_children gb
1
2026-05-29 via Nuitee
A
Ashley family_with_children us
9
2026-05-28 via Nuitee
C
Cheyenne extended_group us
10
2026-05-26 via Nuitee