Hyatt Regency Phoenix Downtown

Awesome staff in all areas -front desk, coffee shop, restaurant, bar and kspg. It's great to see friendly faces here year after year. Great location.

Great location, staff was helpful and engaging. We were able to do an early check in for a small fee which made our experience so much be better! Loved our view!

Hotel room was clean. Staff were friendly. Food atBarrel and Bushel not so great.

Food were just barely warm. For the price it was very small portion.

Chhese steak and burger buns had the old oil or dirty greasy griddle smell.

The room was nice, and the wifi was decent enough to steam shows.

Great hotel in a great location. Arriving via the light rail was fast and easy! The hotel is close to many restaurants, bars, sports complexes, and conference locations.

Perfect location, right across the street from the Convention Center, which was convenient during the extreme summer heat. Good selection of food/snacks in the lobby coffee shop/market. Nice outdoor seating area on the third floor during early morning and evening hours. Great staff who were very personable, helpful, and responsive.

We loved everything about this place. Staff was very friendly and helpful. It was very clean and calming. We are at all three restaurants and market and loved the food at each. Highly recommend!

Location

Я был в 2021 году в это же время… сделали ремонт номеров ../ очень удобно матрац подушки и одеяло это прям очень удобно и хорошо

The room was great overall; however, the shower curtain was ripped, and there was trash left behind the desk that wasn't picked up during cleaning. The location is excellent—very convenient and close to everything we needed. The room has full-size amenities, including hand soap. Breakfast was one of the highlights, with a wide variety of options to choose from. Although the line was long, it moved quickly, so the wait wasn't bad. The made-to-order omelets were especially delicious and definitely the best breakfast option.

Great hotel with clean rooms and friendly staff. I always enjoy staying here. The on-site bar is great, breakfast is tasty, and it's close to everything I planned to do.

Great location. Comfy beds!

Where to begin? This is a two-star hotel masquerading as a four-star hotel.

1. No maid service. The maids skipped our room three days in a row. We asked the front desk to at least give us more towels and empty the trash. They did neither. When we asked the maid in the hallway if she could do garbage and give us towels, she asked if we spoke Spanish. We ended up grabbing pool towels instead.
2. A/C was awful. Our room would get up to 78 degrees even with setting the thermostat to 67. We complained every day when they would magically ‘fix’ it. I am assuming they didn’t want to cool the rooms because of the cost. Our room faced west meaning it was cooking in the sun. We had to keep our shades closed and live in a cave to stay comfortable. We only got it below 72 the last night once the hotel emptied out (after a volleyball tournament).
3. Limited elevators. Only half the elevators were running. We had to wait 10-15 minutes going up or down because the cars were always full. Several times we had to take stairs with no A/C in 110 degree heat.
4. The bathroom door is a sliding barn door with no lock. That’s not ideal for families. There is literally no privacy.
5. Cockroaches! We found HUGE cockroaches in our room.
6. The shower water temp would not stay consistent. It was freezing and then boiling without moving the dial. The tub faucet wasn’t caulked with a huge gap allowing water to go behind the wall. The shower was super noisy too. You couldn’t take a shower without waking everyone up.
7. The valet was understaffed. We had to wait constantly despite calling ahead. The attendants were running to the cars in the heat and then speeding to the hotel. We even saw them run red lights.
8. The room door’s latch would often stay in, so the room wasn’t locked unless we forced it.
9. There were six pillows for 4 people. There were also no outlets on each side of the bed making it impossible to charge a device while using it.

The only good thing about the hotel was it is right across the street from the convention center. We will not stay here again.

Comfortable beds. Coffee maker in the room. Nice bar on the main floor. Good quick breakfast spot on the main floor.

Great hotel with spacious rooms (suite). Very friendly and helpful staff. Clean rooms too. Nice lobby and lobby bar- restaurant was excellent.