Hyatt Regency Phoenix Downtown

Hotels
•
Hyatt Regency
8.6 (1505 reviews)
122 North 2nd Street , Phoenix , US
+1 602-252-1234

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
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Review Highlights

Pros:
Clean and spacious hotel
Great location
Accommodating staff
Cons:
Poor cleanliness
High prices for amenities
Limited food options

Categories

Cleanliness
8.35
Several reviews indicate a lack of cleanliness, with mentions of dirty sheets and dust in the room.
Service
9.85
Most guests noted the helpfulness of staff, particularly in relation to service dog accommodations.
Location
9.85
Positive sentiments about the hotel's location and walkability.
Room Quality
7.85
Mixed reviews on room comfort and quality, with mentions of underwhelming experiences.
Amenities
7.85
Guest reviews highlighted a lack of breakfast options and high prices for drinks, affecting overall satisfaction.
Value for Money
7.85
Feedback suggests guests feel the hotel is overpriced given the quality and amenities provided.
Food and Beverage
7.35
Negative comments regarding the quality and value of food offerings.
Overall Experience
9.85
Despite various criticisms, many reviews summarized a largely positive or satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:49

Property Description

Luxurious Accommodations
This Central Phoenix hotel, just 4 miles from Sky Harbor International Airport, offers elegantly designed rooms with modern amenities like flat-screen TVs, iPod docking stations, and stunning views of downtown or the mountains.

Dining Options
Indulge in a culinary journey at our revolving Compass Arizona Grill, or savor a delicious meal at Networks for breakfast, lunch, or dinner. For a quick bite, visit The Market for a variety of snacks, sandwiches, and coffee to fuel your day.

Convenient Facilities
Enjoy access to our pool, hot tub, valet parking, business center, and fitness center. Need a car? Car hire services and an ATM are available on-site for your convenience.

Book now for a unforgettable stay at Phoenix Hyatt Regency and explore nearby attractions like Chase and US Airways Arena, University of Phoenix Stadium, and Arizona State University.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please see the front desk for alternate accommodations for both the pool and fitness center during renovations.

Please Note:: This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1505 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 9.85
K
Kristi • family_with_children • us
9
Excellent location and great staff!
Pros:

Perfect location for attending a concert at Chase Field. An easy walk and felt very safe. Property & rooms were clean and welcoming.

I left my drivers license and they were amazing about reaching out and holding onto it until my son could pick it up.

Cons:

The bed/mattress was super uncomfortable.

2026-09-11 • via Nuitee
Y
Yara • couple • us
10
2026-09-11 • via Nuitee
A
Alexis • solo_traveller • us
9
Pros:

Location and cleanliness

Cons:

Bed very hard and uncomfortable

2026-09-08 • via Nuitee
B
Brandon • couple • us
10
2026-09-08 • via Nuitee
K
Krystal • solo_traveller • us
10
2026-09-08 • via Nuitee
R
Rajahn • solo_traveller • us
10
Overall quiet, clean and overall a good experience. TV could be updated color was streaky. Room 1032
Pros:

clean and spacious rooms

Cons:

View was just okay

2026-09-08 • via Nuitee
B
Brandon • couple • us
10
2026-09-06 • via Nuitee
R
Reyna • family_with_children • us
9
2026-09-03 • via Nuitee
P
Paula • couple • us
7
Good location, not good for a luxury type hotel if that's what you are looking for
Pros:

Location was key with going to the sport events we came for. Customer service st front desk was really good.

Cons:

Pillows were uncomfortable and bed a little hard. Towels were rough and scratchy, exercise room needs a few more weights and weight lifting machines. Pool furniture would be better in another material besides metal. Got too hot and burned skin with the slightest touch. No spa

2026-08-27 • via Nuitee
C
Celaya • extended_group • mx
9
Bonito lugar y bien ubicado.
Pros:

Bonito lugar, bien ubicado cerca de centros de eventos y restaurantes para ir caminando.

2026-08-26 • via Nuitee
B
Barry • couple • us
10
2026-08-24 • via Nuitee
R
Richard • solo_traveller • us
10
2026-08-17 • via Nuitee
V
Verenice • couple • us
10
2026-08-14 • via Nuitee
M
Martin • solo_traveller • us
8
2026-08-14 • via Nuitee
A
allinc • NONE • Scottsdale, Arizona
8
Impressed
Pros:

My wife and I stayed here for one night. We were going to a concert and this hotel was very close to the venue. My first time at a Hyatt hotel, (I have stayed at Hyatt resorts before). I was impressed. Very nice, clean, large guest rooms. Friendly staff. You can tell this hotel is a bit older, but not dated. It is close to many entertainment venues in downtown Phoenix. Sports, theaters, and restaurants.

It was a 5 minute walk to the basketball arena, and about a 10 minute walk to the baseball field.

We would definitely stay here again.

Parking cost $36 for self park/ night or $46 for valet/ night.

2026-08-13 • via Tripadvisor
L
Lindsey • couple • us
10
Love to come back again when I’m back up here :)
Pros:

Everything was so great, the environment, the atmosphere and drinks and food was delicious

Cons:

Nothing

2026-08-13 • via Nuitee
Y
Yuuki • couple • jp
8
2026-08-13 • via Nuitee
Y
Yuuki • couple • jp
8
2026-08-13 • via Nuitee
3
33kennethb • NONE
8
Beat the heat and the D-Backs!
Pros:

Great staff made for an enjoyable stay. In town for the Dodger series at Chase Field. Hotel is perfectly located for an easy walk to the ballpark. Plenty of restaurants nearby if you wanted something different than the one on site. Good bar and market with lots of food choices. We will be back.

2026-08-10 • via Tripadvisor
P
pamgY9000VB • NONE
2
Came for Dodger ball game!
Pros:

This Hyatt does not represent the brand at all. It was outdated, slim to no decor, room with peeling paint and stains in bathroom, food at market had to be thrown away after the first bite, halls look like a prison. Pool was toddler sized at 3.5 feet, broken corners and missing tile, hot tub not functioning. Staff were professional and kind but environment D!

2026-08-10 • via Tripadvisor