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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Allergy-free room
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Lower bathroom sink
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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24-hour security
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Free bus station shuttle
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Garage
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Bulk dispenser for toiletries
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Convenient Location and Transportation Connectivity
Within 2 miles of Ronald Reagan Washington National Airport and directly linked to Crystal City Metro Station, Crystal Gateway provides seamless access for travelers.
Comfortable Rooms with Modern Amenities
The spacious rooms feature Wi-Fi access, a cozy seating area, and a flat-screen TV with popular channels. The warm decor and oak wooden desks create a welcoming ambiance for both work and relaxation.
Fitness Center and On-Site Dining Options
Guests can maintain their workout routine at the well-equipped fitness center or enjoy a delicious Mediterranean meal at the on-site restaurant.
Experience the perfect blend of comfort and convenience at Crystal Gateway Marriott. Book your stay now!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for US$30 per person per stay when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not possible) and costs USD 47 per day.
Location
Guest Reviews
great stay
NA
Great staff at check in. Overall great.
The bed in room 911 next to the wall was a bit more compressed towards the other bed. You may want to rotate the mattress.
Return stay at this very convenient and comfortable hotel. Great location for business or pleasure. Inside connection to Metro station for easy travel throughout DC and VA area. Free airport shuttle. Marriott Lounge offered great breaksfast, evening food and all day beverages. Staff was personable and great at their jobs. Special recognition to Asst. Front Desk Manager, Blandell, who insured our room needs were met.
Clean, well maintained, very close to metro and restaurants
Excellent location close to Reagan airport. Clean comfortable rooms. Better than average gym and pool.
I liked the fact that the hotel is around the corner from the Crystal City Metro station. The station is also accessible via the Crystal City Mall underpass.
The hotel is top-notch, with top-notch front desk, cleaning, bell service, and restaurant/bar staff. It is a short walk from a CVS, a 7-11, a park, and a movie theater.
The restaurant/bar staff were awesome. Kudos to those who waited on us Friday and Saturday night, as well as the waitress and the bartender on Sunday afternoon.
It rained on Sunday morning! However, the hotel does not control the weather!
It was kind of hard to find the microwave. My partner and i had to hunt to find it.
Very nice and the location was unbeatable for an early morning flight. The bathrooms were incredible! Loved the walk-in shower.
The price was a little high for a Tuesday night.
Hotel and staff
The restaurant. Service and food were just ok
The shower was hot, even after all four of us used it. Every staff member we came in contact with were friendly and warm. The room was very clean and you couldn't hardly tell the proximity to the airport. Breakfast staff were wonderful and the food was pretty good, although we felt it was overpriced.
The A/C ambient noise probably helped not being able to hear traffic, airport, hotel noise, etc. The bed we had was probably close to needing replaced, as there was a clear human shaped hole on one side of the mattress that caused the lighter person in the bed to roll down into the heavier all night. While I recognize supply/demand and time of year, the parking cost (54 a day after tax) on top of the already expensive 2 night stay, I feel like a discount from the posted daily rate when staying at the hotel would be an incentive.
I never stayed. I didn't utilize the property and management has yet to call me back about my refund that should've been sent to Booking.com and canceled properly.
What I don't like about the property is how difficult it is to contact management and speak to a manager at the front desk and reservations. Housing made service. You can't reach a manager anywhere and if I can't reach a manager, I'll never need to stay at property where you can't reach a manager this is sad and unprofessional. I've been trying to reach Mr. Seymour for days. He never calls me back.
Aster was a wonderful server in the downstairs restaurant. I think we must have visited three or four times. The braised ribs are amazing! My husband also loved the seafood stew. I also had a nice Mediterranean appetizer. Thank you to Christabel Green, the Food and Beverage Manager, for also being so kind. Sabrina were also very kind and hats off to Ziyad, one of the most absolute sweetest front desk agent I have ever met. Juana was a great housekeeper, too.
Just minutes from the airport, comfortable surroundings, and the staff was outstanding to work with, I appreciate the clean room
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