Holiday Inn & Suites Kalamazoo West

Hotels
•
Holiday Inn Hotels & Resorts
7.4 (421 reviews)
1247 Westgate Drive , Kalamazoo , us
+1 269-888-4800

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good location
Cons:
Cleanliness issues
Amenities not working
High food prices

Categories

Cleanliness
6.73
Multiple comments on cleanliness issues such as hair in the shower and sticky floors.
Service
8.7
Staff was described as professional and courteous, with some exceptions.
Location
8.74
Positive mentions of the hotel's proximity to the center and nearby cafes.
Room Quality
7.19
Rooms described as nice but with some issues like outdated bathrooms and non-functioning amenities.
Amenities
6.72
Pool closures and laundry issues noted; overall below expectations.
Value for Money
7.18
Mixed comments on pricing with some feeling breakfast was overpriced.
Food and Beverage
6.23
Complaints about lack of breakfast options and high costs.
Overall Experience
7.7
Overall feedback suggests a fair experience with a mix of positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:23

Property Description

Convenient Location
Holiday Inn - Kalamazoo West, an IHG Hotel, is strategically situated near popular attractions such as Miller Auditorium and Western Michigan University, making it an ideal choice for travelers looking to explore Kalamazoo.

Modern Amenities
Enjoy the convenience of a fitness centre, a shared lounge, and a restaurant during your stay. Stay connected with complimentary WiFi and make use of the kitchenette available in some rooms for added comfort.

Additional Services
Benefit from a 24-hour front desk, business centre, and vending machines offering snacks and drinks. Whether you're here for business or leisure, our hotel ensures a hassle-free experience for all guests.

Book your stay at Holiday Inn - Kalamazoo West now for a memorable and comfortable visit to Kalamazoo!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AZO

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.4
Based on 421 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 7.19
Amenities: 6.72
Value for Money: 7.18
Food and Beverage: 6.23
Overall Experience: 7.7
D
Davis • solo_traveller • us
7
Not a great experience.
Pros:

bar tender was the nicest guy and beds were comfy

Cons:

pool had way too many chemicals in it, check in was delayed and after tryin to check in early we actually were told our room still wasnt ready even at the posted 3pm check in time. we ended up in a different room entirely after a 6 hr wait.

2026-07-21 • via Nuitee
C
Carlleria • couple • us
9
In general the hotel was nice. The price was a bit high. But it was last minute.
Pros:

It was nice and quiet. A well kept and clean hotel.

Cons:

The breakfast wasn’t very good. I don’t how you mess up eggs and potatoes. They charged me twice for one room. But that was some weird mess Booking.com had going on.

2026-07-20 • via Nuitee
B
Brandon • solo_traveller • us
1
Disaster
Pros:

I have a case open and awaiting a response

2026-07-19 • via Nuitee
A
Angela Donn • family_with_children • us
3
Disappointing
Pros:

The location

Cons:

The second floor hallway smelled sour the entire stay, ice machines, dirty, and did not work, the Carpet in the room was filthy the bottom of my white socks we’re stained the bathroom smell like urine from the moment we got there. was very disappointed. I will not stay there again.

2026-07-09 • via Nuitee
R
Ryan • solo_traveller • us
1
Children were bitten by bed bugs and the chlorine from the pool made all our eyes burn all night.
Pros:

It was convenient to the highway

Cons:

The pool chlorine was horrible

2026-07-06 • via Nuitee
M
Mandy • couple • ca
2
Pros:

Rejected my booking and being mean to us.

2026-07-06 • via Nuitee
R
Renee • solo_traveller • us
9
Keep up the great work
Pros:

Staff was very helpful and friendly even under pressure. Wonderful stay

Cons:

Breakfast was NOT included?!? Apparently I needed vouchers. My stay unfortunately was due to storms knocking out my power. It would have been nice to have my breakfast included with my stay.

2026-07-05 • via Nuitee
M
molly • couple • us
8
2026-07-05 • via Nuitee
C
Charlotte • couple • us
6
Booking site said free breakfast with room rate, but actually cost $14 each.
Pros:

Nice bed. Happy hour drink prices.

Cons:

Bathroom could use work.

2026-06-25 • via Nuitee
K
Kim • solo_traveller • us
10
2026-06-21 • via Nuitee
J
Jacob • solo_traveller • us
7
2026-06-20 • via Nuitee
A
Alexis • extended_group • us
1
Awful
Pros:

Curtis REFUSED to look up my confirmation number. Finally after arguing he listened. Said “oh yes I guess it is here”. Proceeded to tell me it’s not available and then refused to give me a refund and said there was not one single other room available. He switched my booking right there without asking and said come back the following day at 3pm to pay for the following night. I told him no I need a room for tonight. He laughed at me and said well I thought that was helping you. He then goes CLAIMING the only allowed check in time was at 3pm. Needless to say, he sucks. My refund was denied so now I have to jump through more hoops for a place I got turned away from but still paid for thanks.

Cons:

Everything

2026-06-18 • via Nuitee
S
Shawn • solo_traveller • us
10
Pros:

All was good. Staff on duty was great!

2026-06-16 • via Nuitee
H
Holly • solo_traveller • us
5
Cons:

Had to wait on our room. Staff quit during our stay and no one was running the hotel. No towels. No one to stop people from keeping the noise down and people were outside playing music past 1 am on Sat. Kids answering the phone. Police had to ne called to get someone in there to control the place. I have never had a more horrible experience EVER!

2026-06-15 • via Nuitee
M
Moo • couple • us
10
It was all around a great stay
Pros:

It was very clean and quiet and the staff was very nice

Cons:

There was nothing I didn't like

2026-06-11 • via Nuitee
C
Calisa • couple • us
10
2026-06-06 • via Nuitee
A
Anna • couple • us
8
Met our needs
Pros:

Met our newds

Cons:

Staff needs to be more friendly. Person at counter during check in needs to open his mouth when he speaks. I could barely understand him. Another employee in the morning was frustrated because we got in the elevator with him. Seemed he was in a hurry but kept getting frustrated as the elevator stopped at each floor for additional people. Kept mumbling under his breath to hurry up. Made us uncomfortable.

2026-06-01 • via Nuitee
S
Sutton • family_with_children • us
6
Pros:

It was clean

Cons:

Signage to enter, the lack of. Dining experience, can’t bring breakfast to the room, lack of toiletries available for purchase, tv control difficult to work, lack of knowledge of front desk.

2026-05-30 • via Nuitee
S
Sher • couple • us
10
Easy to get in and out of and clean. Staff was friendly & courteous.
Pros:

Neat and clean and welcoming

Cons:

It was all good

2026-05-17 • via Nuitee
D
David • couple • us
9
Nice but ridiculous to charge for parking.
Pros:

Very nice room

Cons:

Pay for parking which is ridiculous. Luggage carts were not available and they put us in room that was as far away from elevator as possible.

2026-04-13 • via Nuitee