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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Business center
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Shared lounge/TV area
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Minimarket on site
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Snack bar
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Electric vehicle charging station
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Toilet with grab rails
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Higher level toilet
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Outdoor furniture
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Picnic area
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Wine/champagne
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Fruits
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV in common areas
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Holiday Inn - Kalamazoo West, an IHG Hotel, is strategically situated near popular attractions such as Miller Auditorium and Western Michigan University, making it an ideal choice for travelers looking to explore Kalamazoo.
Modern Amenities
Enjoy the convenience of a fitness centre, a shared lounge, and a restaurant during your stay. Stay connected with complimentary WiFi and make use of the kitchenette available in some rooms for added comfort.
Additional Services
Benefit from a 24-hour front desk, business centre, and vending machines offering snacks and drinks. Whether you're here for business or leisure, our hotel ensures a hassle-free experience for all guests.
Book your stay at Holiday Inn - Kalamazoo West now for a memorable and comfortable visit to Kalamazoo!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
One star, and only because zero is not an option.
I booked this room a week in advance for my disabled wife and her sister. They flew into Detroit and drove two hours to get here. When they walked up to the front desk after a full day of travel, the clerk informed them that their room had been given away to someone who paid more.
Read that again. Not overbooked by accident. Given away for a better rate.
The man behind the desk did not apologize in any meaningful way. He did not call another property. He did not offer a shuttle, a discount, a phone number, or so much as a bottle of water. He handed two exhausted women, one of them disabled, back into the parking lot at midnight and went on with his night.
They spent the next two hours calling hotels and driving in the dark. At 3 a.m. they gave up and drove all the way back toward Detroit, where the only thing available was in an area no one would choose to be in alone at that hour. That is what this hotel decided was an acceptable outcome for a guest with a confirmed reservation.
A reservation is a promise. This location treats it as a placeholder they can sell to the highest bidder. If your travel plans involve anyone with mobility needs, anyone traveling alone, or anyone who cannot afford to be stranded, do not book here. Your room is not your room until you are standing in it, and if someone waves more money at them, you are the one sleeping in your car.
I have stayed at IHG properties for years. After this, never again.
Very clean
Only one elevator doesn’t work we understand! And breakfast cost 13.80 we think not agreed thought was breakfast including free mostly we went to hotel every where we go have include with breakfast free this our first time with pay breakfast that place is very nice n quiet room is amazing!
Good shower, but would have liked grab bars on the wall.
Advertised breakfast that was one you could order but ended up being breakfast bar I could have had at the Holiday Inn Express for lesser price. Also on the website said breakfast was until 11 AM but it ended at 10:30 so first day we got the dregs as they weren't refreshing anymore. This was our 2nd time staying here, won't be back.
bar tender was the nicest guy and beds were comfy
pool had way too many chemicals in it, check in was delayed and after tryin to check in early we actually were told our room still wasnt ready even at the posted 3pm check in time. we ended up in a different room entirely after a 6 hr wait.
It was nice and quiet. A well kept and clean hotel.
The breakfast wasn’t very good. I don’t how you mess up eggs and potatoes. They charged me twice for one room. But that was some weird mess Booking.com had going on.
I have a case open and awaiting a response
The location
The second floor hallway smelled sour the entire stay, ice machines, dirty, and did not work, the Carpet in the room was filthy the bottom of my white socks we’re stained the bathroom smell like urine from the moment we got there. was very disappointed. I will not stay there again.
Rejected my booking and being mean to us.
It was convenient to the highway
The pool chlorine was horrible
Staff was very helpful and friendly even under pressure. Wonderful stay
Breakfast was NOT included?!? Apparently I needed vouchers. My stay unfortunately was due to storms knocking out my power. It would have been nice to have my breakfast included with my stay.
Nice bed. Happy hour drink prices.
Bathroom could use work.
Curtis REFUSED to look up my confirmation number. Finally after arguing he listened. Said “oh yes I guess it is here”. Proceeded to tell me it’s not available and then refused to give me a refund and said there was not one single other room available. He switched my booking right there without asking and said come back the following day at 3pm to pay for the following night. I told him no I need a room for tonight. He laughed at me and said well I thought that was helping you. He then goes CLAIMING the only allowed check in time was at 3pm. Needless to say, he sucks. My refund was denied so now I have to jump through more hoops for a place I got turned away from but still paid for thanks.
Everything
All was good. Staff on duty was great!
Had to wait on our room. Staff quit during our stay and no one was running the hotel. No towels. No one to stop people from keeping the noise down and people were outside playing music past 1 am on Sat. Kids answering the phone. Police had to ne called to get someone in there to control the place. I have never had a more horrible experience EVER!
It was very clean and quiet and the staff was very nice
There was nothing I didn't like
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