East Astana Hotel

Hotels
8.2 (49 reviews)
12 Mukhtar Auezov Street ул. Ауезова, 12 , Astana , kz

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Unpleasant odors
Noise issues
Bed comfort problems

Categories

Cleanliness
7.7
Some guests noted cleanliness issues like bad odors and overall aging of the hotel.
Service
9.2
Guests appreciated the friendly and responsive staff.
Location
8.7
The hotel is well-located in the city center, convenient for various attractions.
Room Quality
7.2
Issues with room comfort, such as an uncomfortable bed and noise levels from adjacent rooms.
Amenities
8.2
Standard amenities, though improvements needed for breakfast variety and room specifics.
Value for Money
8.2
The hotel provides reasonable pricing for its location but needs renovation.
Food and Beverage
7.7
Breakfast received mixed reviews; generally not self-service and limited choices.
Overall Experience
8.7
Mixed but leaning positively, with some standout experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 18:35

Property Description

Modern Comforts and Convenient Location

Luxurious Accommodations
Experience comfort and convenience at East Astana Hotel, offering air-conditioned rooms with modern amenities such as a flat-screen TV, a minibar, and a private bathroom.

Exceptional Services
Enjoy a hassle-free stay with 24-hour front desk assistance, airport transfers, and free WiFi. Indulge in delicious meals at the on-site restaurant and unwind at the bar after a day of exploring Astana.

Nearby Attractions
Conveniently located near popular landmarks like Bayterek Monument and Expo 2017 Astana, East Astana Hotel is the perfect choice for travelers interested in exploring the city's cultural and historical sites.

Book your stay at East Astana Hotel now for a memorable experience in Astana!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 15 years old stay for KZT 15,000 per person per stay when using an existing bed.
    Children from 16 years old to 17 years old stay for KZT 15,000 per person per night when using an existing bed.
    Children up to and including 7 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 49 reviews
Cleanliness: 7.7
Service: 9.2
Location: 8.7
Room Quality: 7.2
Amenities: 8.2
Value for Money: 8.2
Food and Beverage: 7.7
Overall Experience: 8.7
A
Adilet • solo_traveller • kz
5
Cons:

Запах в номере

2026-05-26 • via Nuitee
D
Darya • couple • kz
10
2026-05-22 • via Nuitee
N
Nodir • solo_traveller • uz
7
2026-05-21 • via Nuitee
E
Elizaveta • couple • ru
6
2026-05-20 • via Nuitee
K
Kudaibergen • extended_group • kz
9
Pros:

Понравилось спасибо

2026-05-18 • via Nuitee
Умит • couple • kz
10
2026-05-16 • via Nuitee
S
Sergey • couple • kz
10
2026-05-07 • via Nuitee
D
David • solo_traveller • ca
5
see my comment about what i didn't like to avoid a similar problem
Pros:

for the price and location, a good deal, artsy boutique like look on a budget.

Cons:

i arrived later than my estimated arrival - around 2am because of travel delays. the hotel thought i wasn't coming then gave my room to someone else, no other rooms left they said. So, at 3am, after all day travel, i had to find another hotel room, several places were sold out. staff didn't seem to speak english so we needed a translator app.

make sure you leave a large window of arrival time since they can obviously do this without warning

2026-04-28 • via Nuitee
Айткали • solo_traveller • kz
7
2026-04-25 • via Nuitee
A
Aisulu • solo_traveller • kz
3
Pros:

Местоположение

2026-04-24 • via Nuitee
S
Svetlana • family_with_children • ru
10
2026-04-21 • via Nuitee
R
Ruslan • solo_traveller • ru
8
2026-04-19 • via Nuitee
R
Ruslan • solo_traveller • ru
8
Pros:

Приветливый персонал, удобное местоположение, в целом неплохой отель.

Cons:

Кровать, просто сдвинули 2 односпалки, которые постоянно разъезжались, вода была только в первый день, мне казалось что 2 бутылки воды вместе с уборкой номера поставить не проблема..

2026-04-19 • via Nuitee
J
Jan • solo_traveller • pl
9
2026-04-19 • via Nuitee
Ыбытаева • solo_traveller • kz
9
2026-04-11 • via Nuitee
S
SHUAIBING • family_with_children • cn
8
Pros:

位置方便

Cons:

酒店无电梯

2026-04-05 • via Nuitee
M
MUKHTAR • couple • kz
9
2026-03-16 • via Nuitee
I
Ivan • solo_traveller • kz
9
2026-03-04 • via Nuitee
V
Valeriia • extended_group • ru
10
Pros:

Отличное место расположение, чисто, тепло, уютно, заселили нас рано утром. Рядом есть аптеки, спар, цон, кафешки, магазин сотовой связи. Мы довольны

Cons:

Завтраки…

2026-01-21 • via Nuitee
S
Shukhratjon • solo_traveller • uz
10
2026-01-20 • via Nuitee