InterContinental Lusaka by IHG

Hotels
•
InterContinental Hotels & Resorts
8.2 (243 reviews)
Haile Selassie Avenue , Lusaka , ZM

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent staff
Great breakfast
Cons:
Room size
Value for money concerns

Categories

Cleanliness
8.16
Room was clean and comfortable, but some issues with flooding were mentioned.
Service
9.13
Staff were excellent and attentive, creating a positive experience.
Location
8.67
Central location making it easy to access attractions.
Room Quality
7.62
Some issues with room size and bathroom design noted.
Amenities
8.15
New breakfast area and coffee machine issues but generally adequate.
Value for Money
7.61
Some concerns about pricing, not the best value for size.
Food and Beverage
8.16
Breakfast was exceptional but room service was underwhelming.
Overall Experience
8.13
A mix of excellent and below-standard experiences resulted in a solid stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 03:49

Property Description

Luxurious Accommodation
InterContinental Lusaka offers elegant rooms equipped with modern amenities such as flat-screen TVs and private bathrooms, ensuring a comfortable stay for all guests.

Relaxation and Recreation
Guests can unwind by taking a refreshing dip in the outdoor swimming pool or enjoy a leisurely stroll in the shared lounge area, providing the perfect blend of relaxation and entertainment during their stay.

Delicious Dining Options
Start your day right with a choice of a continental or buffet breakfast offered by InterContinental Lusaka, setting the tone for a day full of exploration and adventure.

To experience the epitome of luxury and comfort in Lusaka, book your stay at InterContinental Lusaka now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUN

Location

Guest Reviews

8.2
Based on 243 reviews
Cleanliness: 8.16
Service: 9.13
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.16
Overall Experience: 8.13
I
Ireen • couple • zm
10
2026-08-26 • via Nuitee
K
kobid401 • Business
4
Bed
Pros:

I don't get good service in front desk

2026-08-20 • via Tripadvisor
S
Sixtysix1977 • Business • Brighton, East Sussex, England
10
Fantastic!
Pros:

The staff at the Intercontinental hotel are fantastic across the board. Extremely attentive, polite, kind and professional. We hedl a very successful event at the hotel and can highly recommend their conference services as well. The rooms are lovely and the service is fantastic. Thanks very much to the team!

2026-07-21 • via Tripadvisor
T
Twumasi • couple • zm
10
2026-07-21 • via Nuitee
K
Kapil • solo_traveller • zw
9
2026-07-19 • via Nuitee
S
shoesp2026 • Business
2
Questionable billing practices and non working hotel phone number
Pros:

Please know that this hotel may double bill you also does not provide a working phone number. The main phone number listed is not answered professionally or by someone at the property. They then refuse to transfer you to the property.

They will complete your pre-authorization and then not refund.

My room and dining experiences were lovely. The overall customer service was stellar and yet here I am having to contact my credit card company because I was double charged and the hotel has no working phone number to reach the front desk or someone in billing or management. That is not the Intercontinental brand standard.

2026-07-18 • via Tripadvisor
3
346kudakwashen • Business
8
Perfect and refreshing
Pros:

Dorren and Mwinji were awesome

2026-07-15 • via Tripadvisor
5
553rodneys • Business
10
Great Experience
Pros:

Truly a home away from home. I will surely return with Family.

2026-07-15 • via Tripadvisor
S
siyangam2026 • Solo travel • Lusaka, Lusaka Province
10
Fantastic experience. I have slept in circa 500 hotels in 123 countries. So I have vast data base for comparison.
Pros:

Excellent all round. Been staying at this hotel since February 1982 (yes 44 years). And every stay entices me never to think of changing to any hotels during my Lusaka stays.

2026-07-08 • via Tripadvisor
2
233tri_up • Business
10
My favorite hotel at LSK
Pros:

Clean room, delicious breakfast, smooth wifi, friendly staffs! Always my favorite one at LSK

2026-07-05 • via Tripadvisor
B
B427FWrickyh • Business
10
Highly recommended
Pros:

Excellent service, attentive staff and amazing food and drink catering also. Rooms were clean and furnished wonderfully. Thank you to the reception staff too for big smiles and warm welcome to Zambia.

2026-07-04 • via Tripadvisor
M
mattwL2229IE • Business
10
Great Stay - Highly Recommend the Intercontinental in Lusaka!
Pros:

Great experience - super friendly and helpful staff. I have already made a reservation at the Intercontinental for my next trip to Lusaka. Highly recommended.

2026-06-26 • via Tripadvisor
A
Atupele • couple • mw
10
2026-06-24 • via Nuitee
F
Flyer22374937653 • Business
10
Best customer service
Pros:

The staff is perfect, the service is excellent. I was never so well attended to and trust me I have been traveling the world for over 30 years.

As I said, I give 10 stars out of five to this hotel for valuing the customer.

2026-06-22 • via Tripadvisor
2
257kwamea • Business
10
I Felt Pampered
Pros:

I have loved every bit of my stay at the hotel. Every bit of service has been great. Great customer service, and a supportive staff who are ever willing to assist in every way whenever needed.

2026-06-19 • via Tripadvisor
C
Curiosity24585722903 • Business
10
A stay to remember in Lusaka
Pros:

I had an amazing experience at Intercontinental Lusaka. The rooms are clean, the service at the restaurant is beautiful and the gym is well equipped. The gym instructors are very professional and knowledgeable. Scholastica made my supper time at the restaurant memorable.

2026-06-18 • via Tripadvisor
3
320stanleyo • Business
10
Intercontinental hotel Lusaka. Review
Pros:

I had a wonderful time at the Intercontinental in Lusaka. Scholarstica was really helpful and helped me through to make me comfortable. My stay was amazing and the service from Scholarstica was great.

2026-06-18 • via Tripadvisor
R
R2448EDedwing • Business
10
My Intercontinental Lusaka Experience
Pros:

Great location, cool atmosphere, classic rooms and a great team. One of the most amazing staff in the hotel is Scholastica who is very welcoming and understands how to deal with customers.

2026-06-18 • via Tripadvisor
K
kelvinnS4823YA • Business
10
Fantastic
Pros:

I like the place!!!!
The service from Scholastica was excellent. She definitely made me understand the local cuisine, I now love the Lamb on a bone and the Nankone rice.

Intercontinental is definitely a place to be when I come to Lusaka Zambia next.

2026-06-18 • via Tripadvisor
K
keziamakafuia • Business
10
Scholastica was my highlight this week....lol
Pros:

I had an amazing experience and I enjoyed the food.
We made sure Scholastica served us the whole week. She's truly kind.

2026-06-18 • via Tripadvisor