InterContinental Lusaka by IHG

Hotels
•
InterContinental Hotels & Resorts
8.8 (170 reviews)
Haile Selassie Avenue , Lusaka , ZM
+260 211 250 000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive and professional staff
Excellent central location
Clean, comfortable and well-maintained rooms
Good conference facilities and reliable wifi
Strong breakfast offerings for many guests
Cons:
Restaurant/dining quality and service issues (overcooked food, poor buffet experience)
Billing concerns/double charge and difficulty contacting hotel by phone
A few isolated unfriendly/front-desk incidents and restrictive dress code reports

Categories

Cleanliness
9
Multiple reviews mention clean rooms and well-maintained accommodation (e.g., 'room was clean', 'clean room'); overall cleanliness is consistently positive.
Service
9.8
Strong, repeated praise for staff being extremely friendly, attentive and professional across many reviews (conference support, warm reception, helpful front desk in most cases) justifies a very high service score despite a few isolated unfriendly/front-desk incidents.
Location
9.5
Several reviews highlight an excellent, central location ('city centre', 'Location is superb', 'Great location'), supporting a top-tier location rating.
Room Quality
9.4
Rooms described as comfortable, well maintained, and with comfortable beds; long-term repeat stays and praise for room quality support a high rating.
Amenities
9.3
Conference facilities, reliable wifi and general hotel amenities are praised (conference services highly recommended, 'smooth wifi'); overall amenities are strong.
Value for Money
7.5
Mixed signals: many guests feel well served, but complaints about expensive/poor dining and at least one double-billing/phone-access issue reduce perceived value.
Food and Beverage
6.5
Food reviews are mixed to negative: some praise for breakfast, but notable complaints about the restaurant (dull buffet, overcooked meat, poor service, expensive) lower this score.
Overall Experience
9.4
Overall sentiment is strongly positive with many glowing stays, repeat guests and high recommendations; a few service/billing/dining problems slightly temper the otherwise excellent overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodation
InterContinental Lusaka offers elegant rooms equipped with modern amenities such as flat-screen TVs and private bathrooms, ensuring a comfortable stay for all guests.

Relaxation and Recreation
Guests can unwind by taking a refreshing dip in the outdoor swimming pool or enjoy a leisurely stroll in the shared lounge area, providing the perfect blend of relaxation and entertainment during their stay.

Delicious Dining Options
Start your day right with a choice of a continental or buffet breakfast offered by InterContinental Lusaka, setting the tone for a day full of exploration and adventure.

To experience the epitome of luxury and comfort in Lusaka, book your stay at InterContinental Lusaka now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUN

Location

Guest Reviews

8.8
Based on 170 reviews
Cleanliness: 9
Service: 9.8
Location: 9.5
Room Quality: 9.4
Amenities: 9.3
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 9.4
K
Kande • extended_group • cd
3
Pros:

Qualité personnelle 0
J’ai été déguerpi de la chambre alors que mon paiement était en cours et un personnel accueillant pas très sympathique ni professionnel !

2026-10-26 • via Nuitee
L
Li • couple • ca
10
Great hotel in Lusaka
Pros:

The hotel is located at city centre. It's easy to visit Lusaka. The hotel room is clean and bed is comfortable. The hotel staff are extremely friendly and helpful.

Cons:

Nothing.

2026-10-23 • via Nuitee
E
Elton • solo_traveller • za
10
Great stay
Pros:

Great location - First class breakfast

Cons:

The induction when was checking in

2026-10-18 • via Nuitee
C
Chitani • couple • mw
10
Pros:

Location is superb

Cons:

Too restrictive on dress code

2026-10-16 • via Nuitee
C
Clive • solo_traveller • za
9
Wonderful reception. Excellent room but stay was spoilt by terrible dining experience
Pros:

Left too early for breakfast

Cons:

The restaurant was terrible. Went on Friday night as the Buffet Barbeque was recommended. The food was dull
meat overcooked and tough and the service was appalling. Very expensive for a poor meal. No sign of manager.

2026-10-14 • via Nuitee
W
Waheeda • extended_group • om
9
A comfortable and pleasant stay that would have been even better with my family.
Pros:

I really enjoyed my stay at this hotel. The room was clean, comfortable, and well maintained. The staff were friendly, welcoming, and always ready to assist. The location was convenient, and the overall atmosphere was peaceful and relaxing. I would happily stay here again and recommend it to others.

Cons:

There was nothing I disliked about the hotel. I only wished my family had been with me, as I was travelling alone on a business trip. thank you.

2026-09-16 • via Nuitee
I
Ireen • couple • zm
10
2026-08-26 • via Nuitee
K
kobid401 • Business
4
Bed
Pros:

I don't get good service in front desk

2026-08-20 • via Tripadvisor
S
Sixtysix1977 • Business • Brighton, East Sussex, England
10
Fantastic!
Pros:

The staff at the Intercontinental hotel are fantastic across the board. Extremely attentive, polite, kind and professional. We hedl a very successful event at the hotel and can highly recommend their conference services as well. The rooms are lovely and the service is fantastic. Thanks very much to the team!

2026-07-21 • via Tripadvisor
T
Twumasi • couple • zm
10
2026-07-21 • via Nuitee
K
Kapil • solo_traveller • zw
9
2026-07-19 • via Nuitee
S
shoesp2026 • Business
2
Questionable billing practices and non working hotel phone number
Pros:

Please know that this hotel may double bill you also does not provide a working phone number. The main phone number listed is not answered professionally or by someone at the property. They then refuse to transfer you to the property.

They will complete your pre-authorization and then not refund.

My room and dining experiences were lovely. The overall customer service was stellar and yet here I am having to contact my credit card company because I was double charged and the hotel has no working phone number to reach the front desk or someone in billing or management. That is not the Intercontinental brand standard.

2026-07-18 • via Tripadvisor
3
346kudakwashen • Business
8
Perfect and refreshing
Pros:

Dorren and Mwinji were awesome

2026-07-15 • via Tripadvisor
5
553rodneys • Business
10
Great Experience
Pros:

Truly a home away from home. I will surely return with Family.

2026-07-15 • via Tripadvisor
S
siyangam2026 • Solo travel • Lusaka, Lusaka Province
10
Fantastic experience. I have slept in circa 500 hotels in 123 countries. So I have vast data base for comparison.
Pros:

Excellent all round. Been staying at this hotel since February 1982 (yes 44 years). And every stay entices me never to think of changing to any hotels during my Lusaka stays.

2026-07-08 • via Tripadvisor
2
233tri_up • Business
10
My favorite hotel at LSK
Pros:

Clean room, delicious breakfast, smooth wifi, friendly staffs! Always my favorite one at LSK

2026-07-05 • via Tripadvisor
B
B427FWrickyh • Business
10
Highly recommended
Pros:

Excellent service, attentive staff and amazing food and drink catering also. Rooms were clean and furnished wonderfully. Thank you to the reception staff too for big smiles and warm welcome to Zambia.

2026-07-04 • via Tripadvisor
M
mattwL2229IE • Business
10
Great Stay - Highly Recommend the Intercontinental in Lusaka!
Pros:

Great experience - super friendly and helpful staff. I have already made a reservation at the Intercontinental for my next trip to Lusaka. Highly recommended.

2026-06-26 • via Tripadvisor
A
Atupele • couple • mw
10
2026-06-24 • via Nuitee
F
Flyer22374937653 • Business
10
Best customer service
Pros:

The staff is perfect, the service is excellent. I was never so well attended to and trust me I have been traveling the world for over 30 years.

As I said, I give 10 stars out of five to this hotel for valuing the customer.

2026-06-22 • via Tripadvisor