Keio Plaza Hotel Tokyo

Hotels
8.7 (7729 reviews)
Shinjuku-ku, Nishishinjuku 2-2-1 , Tokyo , JP

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location next to Shinjuku station and shopping
Friendly, helpful staff and high service level
Great views, sky deck and well-regarded amenities (pool, bar, club lounge)
Comfortable club rooms and good room aesthetics
Clean rooms and well-appointed bathrooms/amenities (for many guests)
Cons:
Value for money concerns; some find price not justified
Inconsistent room quality — some rooms small or outdated; low bathroom ceilings reported
Breakfast sometimes described as overpriced or underwhelming
Lounge access/availability issues after checkout and lounge atmosphere complaints
Occasional unhelpful front desk staff and lift wait times; strict 3PM check-in and limited late checkout options

Categories

Cleanliness
8.9
Generally noted as clean (explicit mention of 'cleaniness' and positive room condition in many reviews).
Service
9.2
Staff repeatedly praised as friendly, helpful and providing excellent service, with isolated reports of unhelpful counter staff.
Location
9.6
Consistently highlighted as excellent — right next to Shinjuku station and shopping, very convenient.
Room Quality
8
Mixed comments: some guests loved large club rooms and views, others reported small/outdated 'renovated' rooms and low-ceiling bathrooms causing discomfort.
Amenities
9
Strong amenities praised (pool, sky deck, Brilliant Bar, club lounge), though some complaints about lounge availability and atmosphere post-checkout.
Value for Money
7.2
Several guests mentioned low value for money, overpriced/underwhelming breakfast and crowding; value is a weaker point relative to other categories.
Food and Beverage
8.4
Food and breakfast receive mixed-to-positive mentions — some call breakfast great and food excellent, while others find breakfast overpriced/underwhelming and lounge experience lacking.
Overall Experience
9.3
Overall overwhelmingly positive impressions: beautiful property, great views and services, frequent recommendations to return despite a few service/value negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 14:04

Property Description

Spectacular Views and Convenient Location
Experience panoramic views of the Shinjuku skyline at Keio Plaza Hotel Tokyo, just minutes away from Shinjuku Train Station. Enjoy free WiFi and diverse dining options during your stay.

Luxurious Amenities
Relax in comfort with flat-screen TVs, minibars, and en suite bathrooms with complimentary toiletries. Japanese-style yukata robes and slippers are provided for a touch of elegance.

Diverse Dining and Leisure Options
Indulge in Japanese, Italian, or Chinese cuisine at the hotel's restaurants. Unwind at Sky Lounge Aurora with breathtaking city views or savor premium sake at Amanogawa Sake Bar. Take advantage of the fitness center, outdoor pool, convenience store, and coworking space for a well-rounded stay.

Book your stay at Keio Plaza Hotel Tokyo now for an unforgettable experience in the heart of Shinjuku.

Important information:

The property requires either a copy of your credit card or a deposit payment, at check-in.

Please note, currency exchange is available. Please contact the property in advance for more details.

Any damage or loss to the property caused by the guests including from smoking in the room/ outside designated areas will incur a cost that will be shared and agreed on during check-in. Damages will be charged to the debit/credit card provided at the time of check-in.

Children aged 12 and under can only use the Club Lounge from 07:00 to 17:30Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 28, 2026 until Sun, Jul 18, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

8.7
Based on 7729 reviews
Cleanliness: 8.9
Service: 9.2
Location: 9.6
Room Quality: 8
Amenities: 9
Value for Money: 7.2
Food and Beverage: 8.4
Overall Experience: 9.3
F
FRANCISCO JOSE • family_with_children • es
9
Pros:

High quality with a big room with breathtaking views.
Close to Shinjuku station
Delicious breakfast

2026-09-12 • via Nuitee
K
KISMET • couple • au
9
2026-09-12 • via Nuitee
C
Carsten • family_with_children • de
7
2026-09-12 • via Nuitee
M
muriel • couple • fr
9
Super
Pros:

Super bien placé à Shinjuku, en face de la mairie de Tokyo, on peut faire les projections le soir de la chambre. Immense avec de nombreux restaurants et un konbini. Garde de Shinjuku à 10 minutes à pied

Cons:

Style et décoration un peu froids

2026-09-12 • via Nuitee
K
Kaitlyn • couple • au
10
Exceptional service and friendly staff
Pros:

Everything was exceptional - room, location, service, friendliness. I seriously could not fault it.

Cons:

The only thing I could suggest was 1 or 2 hanging hooks for your towel on the bathroom.

2026-09-12 • via Nuitee
A
Amre • solo_traveller • sa
10
Pros:

Location, clean rooms

2026-09-12 • via Nuitee
S
Simon • solo_traveller • au
10
2026-09-11 • via Nuitee
M
Matthew • family_with_children • au
8
Excellent stay with some minor inconveniences and oddities for western travellers
Pros:

Location. Clean. Convenience store

Cons:

On site restaurants are expensive and you need to buy drinks in the Level 47 ‘club level’

2026-09-11 • via Nuitee
B
Bryan • couple • au
9
Clean and the staff were exceptional
Pros:

Clean and well appointed

Cons:

Location and the foyer was sterile which is not really a negative but just case

2026-09-11 • via Nuitee
L
Lara • family_with_children • au
10
Pros:

Very nice upscale hotel

Cons:

Nothing

2026-09-10 • via Nuitee
P
Peter • family_with_children • au
10
Great hotel with a great location.
Pros:

Liked everything about the hotel and the facilities. Great location.

Cons:

Nothing we didn't really like. But the Club Lounge could change the canapes at evening drinks. They were exactly the same every day - so got pretty boring.

2026-09-09 • via Nuitee
N
naoko • solo_traveller • jp
8
2026-09-09 • via Nuitee
L
LINNA • couple • jp
10
舒适、方便
Pros:

位置很好，早餐也不错，服务很好

2026-09-09 • via Nuitee
L
Lei • couple • us
10
2026-09-09 • via Nuitee
D
David • extended_group • au
9
Great place to stay in a great location
Pros:

A beautiful hotel in a great location. Our room was so spacious and the bed was comfortable. The on site 7/11 was great for snacks and cheaper beers - more expensive dining and drinking options were also on site. Short walk to Shinjuku train station, Hop On Hop Off bus, shopping, restaurants, bars and Sizzler.

Cons:

The pillows were a bit hard, but I had my own pillow so no problem for me.

2026-09-08 • via Nuitee
R
Ran • couple • au
9
2026-09-08 • via Nuitee
A
Andrea • couple • au
10
Best place to stay!!
Pros:

hospitality

Cons:

Shinjuku station is enormous

2026-09-08 • via Nuitee
J
Jochem • solo_traveller • de
10
2026-09-07 • via Nuitee
D
Dr.med. Michael • family_with_children • de
4
Wir kommen nicht wieder
Pros:

Lage.
Personal bis auf Rezeption

Cons:

Für ein 5-Sterne-Hotel in Japan nicht akzeptabel. Die Zimmer waren alt, die Badezimmer entsprachen definitiv nicht dem japanischen Standard. Eine Dusche war nur in der Badewanne möglich, zudem herrschte ein unangenehmer Geruch. Der Frühstücksraum hatte den Charakter einer Kantine. Wir sind drei Wochen durch Japan gereist – dies war mit großem Abstand das enttäuschendste Hotel. Auch das aufmerksame Personal konnte diese erheblichen Mängel nicht ausgleichen.

2026-09-07 • via Nuitee
A
Alexander • family_with_children • au
10
2026-09-07 • via Nuitee