Facilities

Fitness facilities
Front entrance ramp
Newspapers in lobby (surcharge)
Electric car charging station
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent restaurants
Cons:
Rooms feel old
High cost concerns

Categories

Cleanliness
8.33
The rooms are clean but tired, giving a feeling of being old.
Service
9.8
Staff are friendly and create a welcoming atmosphere, making guests feel like family.
Location
9.34
Great location, close to shopping, dining, and easy access to the train station.
Room Quality
8.29
Rooms are spacious but feel old; some issues with smell reported.
Amenities
9.32
Good gym and excellent breakfast area; friendly and helpful staff.
Value for Money
8.28
Cost was felt to be higher than what was delivered on some occasions.
Food and Beverage
9.33
Breakfast buffet and restaurants in the hotel receive high praise.
Overall Experience
9.3
Overall experiences are positive, especially with multiple repeat visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:36

Property Description

Discover the vibrant heart of Tokyo at Keio Plaza Hotel, your gateway to a luxurious city escape.

Exquisite Dining Options
Savor a culinary journey at our 10 on-site restaurants, featuring fusion cuisine at スーパーブッフェ　グラスコート. Indulge in room service or grab a snack at one of our 3 cozy cafes.

Unmatched Convenience
With complimentary wireless internet, a computer station, and concierge services, we ensure your stay is seamless. Enjoy our fitness center and unwind with a drink in one of our 5 bars and lounges.

Comfort and Style
Relax in one of our 1452 uniquely decorated rooms, equipped with flat-screen TVs, refrigerators, and luxurious bathrooms. Every detail caters to your comfort, including a refreshing buffet breakfast available daily.

Embrace the Tokyo experience—book your stay at Keio Plaza Hotel today!

Important information:

  • One child 5 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • A car is required for transportation to and from this property.
  • Parking height restrictions apply.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Covid

    Property does not offer onsite COVID-19 testing

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

9
Based on 435 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
A
Asha • couple • gb
7
2026-05-23 • via Nuitee
M
Matthew • extended_group • au
9
2026-05-23 • via Nuitee
M
Mark • extended_group • us
10
Definitely look forward to coming back and staying in this hotel. One of the highlights of our trip.
Pros:

Excellent Staff very clean and very comfortable.

Cons:

Pretty much a perfect day
Great way to start our trip in Japan

2026-05-23 • via Nuitee
M
Matthieu • solo_traveller • fr
10
Pros:

La chambre, le hall, la conciergerie disponible pour téléphoner à un restaurant pour réserver. Et surtout le lounge au dernier étage à ne pas manquer !

2026-05-23 • via Nuitee
P
Pascal • couple • ch
9
Top
Pros:

Alles

Cons:

Nichts

2026-05-23 • via Nuitee
D
Dinesh Mathur • solo_traveller • in
9
Pros:

Good choice for breakfast. Good sized rooms. Good location.

Cons:

Was a challenge to get our clothes washed in the laundry machine. The machines seemed to be in use whenever we wanted to get our clothes washed. We did however get one that was idle and were able to use it.

2026-05-23 • via Nuitee
D
Debra • solo_traveller • us
6
Pros:

Convenience

Cons:

Toilet handle on sink area had slight unpleasant urine smell from cover at sink areA

2026-05-22 • via Nuitee
M
Min • couple • au
9
2026-05-22 • via Nuitee
A
Abraham • couple • nl
8
Pros:

Location

Cons:

Bed were to hard

2026-05-22 • via Nuitee
R
robert • extended_group • au
7
Not worth the money
Pros:

Close to most areas
Clean
Friendly staff
Beds comfortable

Cons:

Pool was not open
Staff at sky bar not very accommodating
Not worth the money

2026-05-22 • via Nuitee
C
CHRISTINE • extended_group • ca
4
Only stay on the club floor rooms
Pros:

Great location

Cons:

You shouldn’t stay here unless you book the club floor.

2026-05-22 • via Nuitee
R
Rachel • solo_traveller • ch
6
Pros:

Our room was nice

Cons:

Check-in was very long and annoying and they view a 14 year old as an adult so I had to pay much more at check in, on top of my pre-paid rate. And the person checking me in was very rude.

2026-05-22 • via Nuitee
M
Michelle • couple • us
10
2026-05-21 • via Nuitee
H
Hynninen • family_with_children • fi
10
2026-05-21 • via Nuitee
T
Tom • solo_traveller • gb
10
2026-05-21 • via Nuitee
K
Kerrie • couple • us
10
2026-05-21 • via Nuitee
R
Richard • couple • gb
9
2026-05-21 • via Nuitee
B
Brittany • family_with_children • us
10
2026-05-21 • via Nuitee
V
Veronica • family_with_children • mx
8
Great location, spacious and comfortable room
Pros:

Room was clean and spacious and great location near Shinjuku metro station.

Cons:

Everything was great, perhaps a bit aged but very comfortable overall.

2026-05-21 • via Nuitee
I
Ian • couple • gb
9
Lovely hotel in a great location. With fantastic views.
Pros:

Central location and lovely people always smiling and wanting to help. Room was a suite overlooking the mountains and breakfast was fantastic.

Cons:

Nothing

2026-05-20 • via Nuitee