InterContinental New Orleans by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (1938 reviews)
444 St Charles Ave , New Orleans , US
+1 504-525-5566

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful property / luxury vibe
Great on-site restaurant
Helpful and flexible staff / good valet
Very good / perfect location
Newly renovated rooms mentioned
Rooms described as spacious and clean by some
Cons:
Poor soundproofing / noisy adjoining rooms
Room maintenance issues (curtains, shower, marks)
Inconsistent housekeeping / stains on bedding
Extra fees (fridge charge, expensive breakfast)
Occasional unfriendly front-desk staff
Impractical bathroom layouts

Categories

Cleanliness
7.5
Concerns noted: stains on bedding and inconsistent housekeeping service (had to request cleaning multiple times), suggests cleanliness below expected standard.
Service
9.4
Generally strong: multiple reviews praise helpful staff, flexibility with check-in, valet and attentive employees; isolated unfriendly front-desk interactions and a slow room-move in one case.
Location
9.4
Consistently praised: walking distance to French Quarter/WWII museum and described as perfect or very good by several guests.
Room Quality
6.5
Below average: several reports of dark/outdated rooms, maintenance issues (curtains with holes, chipped shower, marks on walls), and impractical bathroom layouts.
Amenities
9.4
Mixed but generally strong: on-site restaurant and some renovated rooms are positives; however guests reported no complimentary water, a fridge fee, non-smart TV and a partially filled pool.
Value for Money
7
Perceived as weak: guests felt price did not match room quality and amenities (extra fees, expensive breakfast, concerns given the nightly rate).
Food and Beverage
9.4
Generally positive: the restaurant and breakfast receive praise, though some guests found particular items (eggs) expensive.
Overall Experience
9.4
Mostly positive overall stays (beautiful property, great staff and restaurant) but tempered by notable negative incidents for some guests (noise, maintenance, check-in delays).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Accommodations
Experience the perfect blend of comfort and style at the InterContinental New Orleans. Each room features a cable TV, tea/coffee facilities, and a mini bar for your convenience.

Top-Notch Amenities
Indulge in the hotel's outdoor pool, 24-hour fitness centre, and on-site dining options. From regional cuisine at Veranda to cocktails at SoifFaim, your culinary desires are sure to be satisfied.

Prime Location
Conveniently situated within walking distance of Harrah's Casino and the vibrant French Quarter, our hotel offers easy access to the best of New Orleans. Don't miss out on exploring Bourbon Street and Jackson Square just minutes away.

Book now for an unforgettable stay at the InterContinental New Orleans!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1938 reviews
Cleanliness: 7.5
Service: 9.4
Location: 9.4
Room Quality: 6.5
Amenities: 9.4
Value for Money: 7
Food and Beverage: 9.4
Overall Experience: 9.4
B
bastianon • couple • us
10
Pros:

Clean and location was excellent. We could walk everywhere

2026-11-05 • via Nuitee
A
Andrea • solo_traveller • de
9
Es gibt nichts zu bemängeln - es war ein traumhafter Aufenthalt!!!
Pros:

Wir kamen gerade aus New York und waren echt begeistert, vor allem von der Größe der Räumlichkeiten !!!
Das gesamte Personal an der Rezeption, die reizende Putzfee , aber vor allem im Frühstücksbereich war super nett und hat sich sehr um unser Wohlbefinden - mit Erfolg - gekümmert .
Besonders hervorheben möchte ich unseren Koch an der Omelettepfanne und dem Waffeleisen! Bei cooler Musik verbreitete er schon am frühen Morgen echt gute Stimmung und zauberte dabei auch noch leckeres Essen! Dankeschön!!!

Cons:

Wir hatten Zimmer mit Balkon- leider nur mit Blick auf den Hinterhof und den furchtbaren Lärm in der letzten Nacht von wahrscheinlich der Klimaanlage des gegenüber liegenden Hauses ( laut wie eine Flugzeugturbine) aber dafür kann das Hotel ja nichts!

2026-11-03 • via Nuitee
Q
QAIYIM • solo_traveller • us
7
Adequate stay in a convenient location.
Pros:

Very convenient location. Walking distance to all the major tourist spots (Bourbon St, Canal St, Royal St, casino, etc.). Nice gym and outdoor pool area. The staff was very pleasant and accommodating. However, there was often only one person at the front desk so you’d have to queue for a while to talk to them, the valet usually took a long time to bring the car around, the concierge and front desk did not always pick up the phone when trying to contact them. Additionally, calling the front desk was the only way to try to request your car ahead of time from the valet.

Cons:

The walls were too thin. I could clearly hear the people in the room next to mine and their music. Perhaps because it was an adjoining room but, I don’t believe that is the only reason. Sound also carried into the room from the hall. The room had been redone but there were some things that felt missing including some kind of remaining adhesive in the wall in the shower/bathtub area and some markings on the bathroom vanity mirror.

2026-11-02 • via Nuitee
T
Tracey • solo_traveller • us
8
I found this to be a nice location with still easy access. We used Tressino happy hour often as well
Pros:

While off the main tourist spots the extra 5 minutes or so were fine. Bed was comfortable while I did not use the balcony I found room well set up but their remodel removed the refrigerators for our 12th floor. My friends were on the 6th floor and still had one,

Cons:

The lack of refrigerator?

2026-11-02 • via Nuitee
N
Natalie • couple • au
8
Beautiful property in convenient location.
Pros:

Suite was excellent. Huge space.
Property very elegant.
Concierge - young gentleman fantastic

2026-11-02 • via Nuitee
A
alex • family_with_children • gb
1
Very disappointed.
Pros:

Proximity to french quarter

Cons:

Coffee machine filthy.
No mugs available.
Fridge filthy.
Pillows very lumpy.
Only decaf coffee.
No phone to contact service desk.

2026-11-01 • via Nuitee
P
Perry • couple • us
10
2026-11-01 • via Nuitee
H
Hulya • couple • tr
8
2026-10-28 • via Nuitee
C
Colleen • couple • us
10
Great stay
Pros:

It’s beautiful and has a great restaurant

Cons:

Nothing

2026-10-27 • via Nuitee
B
Beatrice • extended_group • us
9
2026-10-26 • via Nuitee
O
Olivier • couple • fr
2
Cons:

Absolutely not soundproof adjourning rooms next to a stag party. Had to strongly insist to be moved to another room which took an eternity so we did not have time to enjoy the place. Outdated hotel full of loud drunk people. Quite unsatisfying experience… I won’t come back to an InterContinental hotel for a long time after that stay.

2026-10-25 • via Nuitee
Y
Yvette • couple • us
10
Luxury vibes
Pros:

I loved the luxurious feel without breaking the bank. I also appreciate the valet guy, I’m very picky about my car. And we stayed in a newly renovated room.

2026-10-23 • via Nuitee
P
Patricia • couple • us
3
Very mediocre chain hotel. Great staff. Low quality rooms and amenities.
Pros:

Staff

Cons:

Unfortunately, what began as a very positive experience turned into a disappointing stay that fell well short of what we expected from a four-star property charging over $200 per night.

We initially appreciated the staff’s flexibility with check-in. They stored our luggage and contacted us as soon as a room was ready. However, our first room was incredibly dark. All rooms with balconies face a large neighboring building that blocks almost all natural light. Even at noon on a sunny day, the room felt like a cave, and it was difficult to tell whether it was daytime or evening. Thankfully, the staff were wonderful and moved us to a smaller room with better natural light.

Unfortunately, the second room had numerous maintenance and quality issues. The curtains had large holes, the shower was chipped, there were marks on the walls, and one of the paintings remained crooked despite attempts to straighten it. These details may seem minor individually, but together they made the room feel poorly maintained and far below the standard we expected at this price point.

The amenities were also disappointing. There was no complimentary drinking water, and opening the fully stocked refrigerator incurred a $7.50 daily charge. There was no microwave, and the television was not a smart TV, leaving us with only cable programming. There was also virtually no soundproofing between rooms, and we could hear our neighbors every time they entered or left their rooms. Even basic features, such as soft-close doors and toilet lids, were absent.

Housekeeping was another concern. We had to request that our room be cleaned on three of our four days rather than having housekeeping provided consistently. A small stain on the bedding also led us to question whether the sheets had been changed during our stay. This added to our concerns about the overall cleanliness and standard of service.

Additionally, the pool remained only partially filled throughout our visit.

2026-10-23 • via Nuitee
C
Catrina Prince • family_with_children • us
6
Didn't get what i paid for
Pros:

The area was good

Cons:

Didn't have a place to keep my drinks cold or warm my food up

2026-10-23 • via Nuitee
N
Nikita • couple • us
9
2026-10-22 • via Nuitee
M
Manal • extended_group • ae
7
Good
Pros:

Rooms were good, spacious and clean.
Room service and overall facilities were good

Cons:

The staff were not very friendly, especially when we checked in, there was a lady at the reception “christine” she was not welcoming and not friendly.
There was a new receptionist as well that was super sweet, but Christine was not helpful and seemed like she didn’t guide her well.

2026-10-21 • via Nuitee
K
Kiara • couple • us
9
2026-10-19 • via Nuitee
Q
Qi • solo_traveller • cn
9
Pros:

位置很好，步行可到法国区和二战博物馆，早餐也很不错，虽然设施不新，但整体可以接受，前台和餐厅都有非常helpful 的员工

Cons:

Check in 的时间是16:00，当天14:30到，跟前台商量长途飞行有点累，是否可以提前入住，态度比较敷衍和程序化

2026-10-17 • via Nuitee
D
Dennis • solo_traveller • de
1
2026-10-15 • via Nuitee
O
Oded • solo_traveller • il
9
2026-10-12 • via Nuitee