InterContinental New Orleans by IHG

Hotels
InterContinental Hotels & Resorts
9 (2148 reviews)
444 St Charles Ave , New Orleans , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Dirty plates at breakfast
High parking fees
Housekeeping inconsistencies

Categories

Cleanliness
8.21
Several mentions of dirty plates for breakfast and issues with housekeeping.
Service
9.68
Consistently praised staff service and daily check-ins.
Location
9.72
Convenient location near French Quarter highlighted in multiple reviews.
Room Quality
9.17
Clean and spacious rooms, though some concerns about amenities.
Amenities
8.2
No mini fridge or microwave noted; high parking fees mentioned.
Value for Money
8.66
Value questioned due to high parking costs and limited complimentary perks.
Food and Beverage
8.71
Breakfast variety praised but issues with cleanliness in service.
Overall Experience
9.68
Overall satisfaction expressed with positive mentions about stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:47

Property Description

Luxurious Accommodations
Experience the perfect blend of comfort and style at the InterContinental New Orleans. Each room features a cable TV, tea/coffee facilities, and a mini bar for your convenience.

Top-Notch Amenities
Indulge in the hotel's outdoor pool, 24-hour fitness centre, and on-site dining options. From regional cuisine at Veranda to cocktails at SoifFaim, your culinary desires are sure to be satisfied.

Prime Location
Conveniently situated within walking distance of Harrah's Casino and the vibrant French Quarter, our hotel offers easy access to the best of New Orleans. Don't miss out on exploring Bourbon Street and Jackson Square just minutes away.

Book now for an unforgettable stay at the InterContinental New Orleans!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 59.60 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 2148 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.72
Room Quality: 9.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 9.68
D
David908 Couples Atlanta, Georgia
10
clean, comfortable, very nice employees, good breakfast, concierge recommended a wonderful place for dinner. location is not the
Pros:

location is not the best, but it is walkable to the French quarter. I would stay there again.

2026-06-13 via Tripadvisor
S
shawnmR3199SA Family
10
Nice stay in NOLA.
Pros:

Beautiful hotel and great location. Walking distance from many of the sites. Room was spacious and clean. Hotel bar/ restaurant was convenient with good food and service.

2026-06-13 via Tripadvisor
L
Laura couple us
10
Great location !
Pros:

The location, the size of the room, the breakfast buffet

2026-06-13 via Nuitee
L
LarryCathy Family Eagle River, Anchorage, Alaska
8
Humm
Pros:

Nice place but trendy. One must use host to be able to be seated at peets for breakfast thus meant it’s not self serve breakfast bar. So tip for host is mandatory. $31 for breakfast plus tip and taxes over $41!
Serve was good but really. I can and have served myself for years in other high end hotels

2026-06-12 via Tripadvisor
L
Laura46v Couples New York City, New York
10
Great location and amenities
Pros:

Hotel Intercontinental is walkable to meet up for booked tours . The room is spacious, the bed linens of top quality, and the breakfast buffet has a great spread. Staff are all courteous and attentive. George helped us book two tours and learned a lot about the city. Upgraded to a top floor room 1413 which does not get the afternoon sun.

2026-06-12 via Tripadvisor
A
abster3 Business Ann Arbor, Michigan
8
Good for work and play, but mostly work
Pros:

Stayed at the Intercontinental for a conference recently, which was also where the event was held. Super convenient. Trolley stop right out front on St. Charles, some decent restaurants nearby (esp in a short Uber). Rooms were pretty good. Had a balcony and end room, but it was entirely shaded by the I think a parking garage or huge office building next door (see pic of balcony view). Still nice to have a balcony, but if you sat too far up, like 15 rooms could also see you, so it wasn’t exactly relaxing (best to stay back). There was also a constant fan going off the entire time, but we weren’t (my mom came with) in the room much or enough for us to call and ask about it. Kuerig coffee maker was nice, and there was a little desk and 2 large side tables in I think a standard king room. Checked out the gym one morning for 20-30 mins, and it was nice! Free fruit and you could fill up a water bottle.

It was great having two restaurants on site- Pete’s which was a nice piano bar that also served breakfast and Trenasse, which was surprisingly bustling for a Thursday at 9pm, and had decent baked oysters and old-fashioneds. Also when checking in, bc I’m an IHG member (free to sign up online b4 booking), we got 2 free drink tickets for Pete’s, which were valued at up to $15 each. Good people watching. Overall, probs wouldn’t stay here for a fun Nola trip, neighborhood was a little too corporate, but not at all bad for a conference!

2026-06-12 via Tripadvisor
L
Liron solo_traveller il
10
מושלם !! והצוות נהדר !!
Pros:

הכל. הכל נוח. החדר מדהים. המרפסת ענקית. המיטה נוחה. העדפתי מקלחת על אמבטיה והיה נהדר. החדר גדול והכל מרווח ומקסים. הצוות נהדר ועזר לי מאוד . ביקשתי עזרה עם קירור לאינסולין ולאוכל המיוחד שהבאתי ותוך עשר דקות הצוות הביא לי מקרר מיוחד לאינסולין ועוד מיני בר לאוכל . יעילות וחביבות והרגשתי הקלה ותודה רבה לכם . ארוחת בוקר קיטו שמתאימה לי לסוכרת . הצוות היה קשוב לבקשותיי 🙏🏻☺️

Cons:

יש רעש מהרחוב לחדרים אבל זה לא נורא בכלל. הסתדרתי מצויין.

2026-06-12 via Nuitee
H
H9847FUcp Family
10
Exceptional Birthday Weekend Stay
Pros:

From the time we arrived and checked in, the service was exceptional! We selected to stay at the Intercontinental to celebrate my husband's birthday weekend in New Orleans, and let me tell you, the atmosphere, location, and services did not disappoint! Ms. Lauren at the front desk was absolutely amazing in helping to make our celebration EXTRA special! We absolutely enjoyed our stay and look forward to staying again on our next visit to New Orleans.

2026-06-11 via Tripadvisor
S
Safari752967 Couples
10
New Orleans Birthday
Pros:

Lovely hotel in an excellent location. It is dated and could use some TLC. Staff were very friendly and accommodating.

2026-06-11 via Tripadvisor
A
Agnieszka couple pl
10
2026-06-10 via Nuitee
S
Sophia solo_traveller us
10
2026-06-10 via Nuitee
K
karenbZ4672VN Friends getaway
10
Wonderful staff and beautiful facility
Pros:

Wonderful staff and beautiful facility

2026-06-09 via Tripadvisor
J
jermainem777 Family
10
Home away from Home!
Pros:

Always enjoy and love the Stay ⭐️⭐️⭐️⭐️⭐️

2026-06-08 via Tripadvisor
T
towanare Family
10
I will be returning to NOLA and the InterContinental Hotel.
Pros:

I enjoyed my stay at the InterContinental Hotel. The staff were professional, courteous and respectful. The hotel was clean, and housekeeping cleaned my room every day, which was a nice surprise. It was approximately two blocks from the French Quarters and walkable. I would like to give a special shout out to Laura at the Reception Desk. Laura accommodated me in every way, and made my stay memorable. I would definitely recommend this hotel.

2026-06-08 via Tripadvisor
J
jackiesZ4317VY Family
10
Perfect location
Pros:

We stayed at the New Orleans located, perfect walking distance from everything. Access to transit was perfect also. Atmosphere was nice but busy memorial weekend.
Our room was clean and spacious, bathroom was modern also clean.
Value was good for a long weekend visit.
The A/C was very loud but I managed to sleep. The furniture in the lobby was alittle worn.
Breakfast offered great selection the staff were polite and helpful.
Overall, I would visit again.

2026-06-07 via Tripadvisor
C
cierrachulyb Solo travel
10
Great location! No uber or rental needed.
Pros:

I had a great experience at the InterContinental New Orleans! The location was unmatched. Didn’t use an uber the entire time here. Walking distance to the French quarter, Bourbon Street, Canal and all other notable spots was easy.

The customer service was amazing. They offered me recommendations for food (tried frog legs for the first time and it was amazing!), gave me great directions, and the drinks at Tess were great!

If I were to come again, I would only stay at the intercontinental. It gave me everything I needed.

2026-06-06 via Tripadvisor
V
Vacation24275539694 Friends getaway
8
Very nice hotel, great location
Pros:

Great location in New Orleans. Very nice hotel and the concierge was extremely helpful in assisting us with getting around to the places we wanted to see. The front desk staff was also very pleasant and accommodating. The noise level was a bit high with the street car going back-and-forth in front of the hotel, and we were on the 12th floor. I originally booked directly through the hotel with a fee of just under $400 for the one night, two queen beds. I ended up canceling that reservation because I was able to secure the same room through trivago for$136 for the one night. I would stay at an Intercontinental again, but would definitely booked through a booking site instead of directly through the hotel site.

2026-06-05 via Tripadvisor
D
Devhop Business Shreveport, Louisiana
10
Above & Beyond
Pros:

It’s just a different experience at a 4-5 star hotel than your normal destination. Everyone goes out of their way to make you feel special. To say that the staff went above and beyond would be an understatement, and the hotel manager being so accessible, working from a laptop all around the lobby was a great touch. It was clear that he was and wanted to be in tune with the guest’s experiences.

2026-06-05 via Tripadvisor
T
Troyel couple us
10
It was a very nice vacation
Pros:

It was very beautiful and nice

Cons:

I have no complaints

2026-06-05 via Nuitee
S
Susan solo_traveller gb
6
Pros:

Good location near the French Quarter

Cons:

They took a deposit from my credit card, which I know is routine…. However, it’s now 3 weeks later and I’m still waiting for the hold on my credit card to be released…
This should not be acceptable

2026-06-05 via Nuitee