Hotel Intercontinental Cali by IHG

Hotels
•
Hoteles Estelar
8.8 (650 reviews)
Av. Colombia No. 2-72 , Cali , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Excellent food quality
Great location
Comfortable amenities
Cons:
Slow cleaning service
Outdated room conditions
Issues with mattress quality

Categories

Cleanliness
8.01
The cleaning service was reported as extremely slow, affecting overall satisfaction.
Service
9.48
Most reviews highlight friendly and attentive service, especially notable examples include Isabella's outstanding attention.
Location
9.52
Many reviews emphasize the ideal location for moving around and enjoying various points of interest.
Room Quality
7.47
Several mentions of outdated rooms and issues with mattress quality.
Amenities
9
Highlights include a good breakfast, nice pool, and additional services, contributing positively to the stay.
Value for Money
8.46
Some guests felt prices could be high for certain services, though the overall experience was solid.
Food and Beverage
9.51
Multiple reviews commend the breakfast and the quality of food available at the hotel.
Overall Experience
8.98
Generally positive reviews with a few critiques on specific areas such as room updates and service times.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:25

Property Description

Luxurious Accommodation
Hotel Intercontinental in downtown Cali offers elegant gold and peach rooms with free WiFi, perfect for a comfortable stay. The rooms feature wood floors, air conditioning, and queen-size beds for a relaxing experience.

Culinary Delights
Indulge in a variety of dining options at the hotel. From casual dining at La Terraza Restaurant to mouthwatering hot stone barbecues at Fogón de Piedra, there's something for every palate. Enjoy pizzas and fresh pasta at La Pizzeria or savor the breakfast buffet at La Brasserie.

Relaxation and Convenience
Unwind by the pool or stay active at the health club during your stay. With additional amenities like free parking and a business center, Hotel Intercontinental Cali ensures a hassle-free and enjoyable visit.

Experience luxury and convenience at Hotel Intercontinental Cali. Book your stay now for an unforgettable experience.

Important information:

Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.

Breakfast is not included for children under 11 years old when using existing beds and should be paid at the hotel upon check-in.

Please note that pets will incur an additional charge of USD 30 per day. Please note that the property can only accommodate pets with a maximum weight of 13 kg .Please contact the property in advance of your stay to check the availability of pet-friendly rooms.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CLO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 650 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 7.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 9.51
Overall Experience: 8.98
N
Nestor • solo_traveller • co
1
Macabro , sobrevalorado , servicio de hotel de carretera .
Pros:

Nada

Cons:

No hay suficientes plazas de parqueadero para los huéspedes .
En el desayuno nadie ofrece bebidas calientes , sólo hay disponible agua y café .
Tiempo de entrega de pedido en almuerzo 50 minutos dicho por el mismo mesero al tomar la orden .
En restaurante de sushi solo una mesera para 20 mesas
Se nota desmotivacion y desinterés en el personal .

2026-05-23 • via Nuitee
A
Alvaro • couple • ca
10
2026-05-21 • via Nuitee
P
Philippe • solo_traveller • pe
8
Localisation parfaite piscine magnifique mais interieur vieillot
Pros:

Localisation et grande piscine

Cons:

Hotel in peu vieillot qui n a pas été rénové depuis les années 80

2026-05-19 • via Nuitee
J
Jose Julian • solo_traveller • co
9
2026-05-16 • via Nuitee
C
Christopher • solo_traveller • us
10
Pros:

Friendly/ professional staff. Easy orientation to amenities

Cons:

The gym location seemed almost hidden

2026-05-13 • via Nuitee
M
MARTHA • couple • co
10
Como siempre excelente
Pros:

Todo. El hotel es excelente

Cons:

Nada

2026-05-12 • via Nuitee
F
Francisco • couple • cl
6
No es lo que fue.
Pros:

Los restaurantes.

Cons:

Mala atención en general. Ruidos molestos y suciedad en el piso donde nos asignaron. Servicio de lavandería lento, si no pido la ropa no me la llevan. No tiene cancelación gratis. Ojo. Tenía otra reserva y por problemas médicos de los que debían llegar, no dejaron anulación gratis. Pedí vía booking servicio de transporte desde el aeropuerto y nunca respondieron.

2026-05-12 • via Nuitee
N
Nikoll • solo_traveller • us
10
Pros:

El hotel super lindo....

Cons:

Deberían de cobrar los días que uno pague,inmediatamente.....yo pensé que ya me habían cobrado de mi tarjeta ...pues no,yo le hize un regalo a mi hermano y pues cuando llego el le dijeron que tenia q estar la dueña de la tarjeta ummmm entonces que tuvo q hacer el pagar...de su tarjeta......eso no me gustó...la reserva estaba al nombre de mi hermano y pues ya estaba pago supuestamente...pero no...en pocas palabras mi hermano tuvo que pagar...

2026-05-12 • via Nuitee
C
Claudia lucia • couple • co
10
Fue una experiencia maravillosa el personal muy atento a nuestras necesidades, la alimentación deliciosa, los servicios
Pros:

Todo en perfecto estado y limpio

Cons:

Nada

2026-05-11 • via Nuitee
P
Pablo • couple • co
9
2026-05-11 • via Nuitee
A
Augusto • extended_group • ar
9
Pros:

Esperablemente bueno

Cons:

Todo muy bien

2026-05-10 • via Nuitee
E
Elohim11 • couple • co
7
Esperaba más
Pros:

Excelente el desayuno, la habitación muy normal para el costo y la piscina si excelente!

Cons:

La atención del servicio al cliente virtual muy deficiente!

2026-05-08 • via Nuitee
E
EDISON • solo_traveller • co
9
Pros:

La ubicación y que por efecto del maratón dieron desayuno temprano en día de la carrera . Gracias

Cons:

La servicio comparado con el año pasado cambió, la recepción en el ingreso es casi nula, no nos ayudaron con las maletas hasta la recepción, en el desayuno uno mismo se debe servir la bebida caliente... otro tema es que es muy demorado el servicio en los restaurantes, la comida es muy rica ...

2026-05-05 • via Nuitee
M
Manuel • couple • co
10
Muy buena
Pros:

Desayuno
Restaurantes
Lobby
Apoyo en la maraton

Cons:

Balcón de mi habitación pésima vista

2026-05-04 • via Nuitee
J
Juanita • family_with_children • co
9
2026-05-04 • via Nuitee
• couple • mx
10
2026-04-21 • via Nuitee
M
MONICA ALEJANDRA • family_with_children • co
9
2026-04-21 • via Nuitee
J
Jorge • couple • co
10
2026-04-21 • via Nuitee
M
Maria Teresa • couple • us
10
Food was excellent !
Pros:

The atención of the staff was excellent.

Cons:

Clean but part of the rooms where old

2026-04-19 • via Nuitee
J
Joe • couple • us
10
The best place to stay in Cali!
Pros:

Great location and excellent staff!

Cons:

No complaints.

2026-04-19 • via Nuitee