Hotel Intercontinental Cali by IHG

Hotels
•
InterContinental Hotels & Resorts
8.7 (555 reviews)
Av. Colombia No. 2-72 , Cali , CO
+57 602 8823225

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, professional and helpful staff
Excellent central location (San Antonio, river walkway, restaurants/bars)
Strong amenities: multiple restaurants, breakfast, spa, pool, gym, pleasant common areas
Good atmosphere and live weekend music
Clean public areas noted by multiple guests
Cons:
Rooms dated, small and in need of renovation; some beds uncomfortable
Occasional disruptive renovation/construction noise and undisclosed works
Housekeeping lapses reported (missed room cleaning, insufficient towels)
Maintenance issues: plumbing/hot water delays and general urgent maintenance needed
Parking difficult to find

Categories

Cleanliness
8
Generally clean public areas and multiple mentions of 'clean' and good housekeeping, but some guests reported missed room servicing, insufficient towels and isolated issues — so slightly below top tier.
Service
9.7
Staff repeatedly praised as friendly, very helpful and attentive (specific callouts to helpful staff and Maria Jose); weekend waiting staff described as extremely professional — justified uplift to offset weaker categories.
Location
9.6
Strongly positive: excellent central location (San Antonio, river walkway, restaurants, bars) repeatedly noted as a major asset.
Room Quality
7.2
Multiple comments that rooms are dated, small, beds uncomfortable and in need of renovation — clear negative impact on this category.
Amenities
9.1
Excellent amenities highlighted: multiple restaurants, spa, pool, gym, pleasant common areas and live weekend music — consistently praised.
Value for Money
8
Mixed signals: some call it reasonably priced and good value, while others complain about paying full price during renovations and outdated rooms; moderate score reflects that balance.
Food and Beverage
9
Food and drink repeatedly praised (excellent breakfast, varied restaurants, best empanadas in town); overall a strong point.
Overall Experience
9
Overall experience trends positive with many glowing reviews about atmosphere, service, location and amenities, though tempered by room condition and occasional disruptive renovation noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Accommodation
Hotel Intercontinental in downtown Cali offers elegant gold and peach rooms with free WiFi, perfect for a comfortable stay. The rooms feature wood floors, air conditioning, and queen-size beds for a relaxing experience.

Culinary Delights
Indulge in a variety of dining options at the hotel. From casual dining at La Terraza Restaurant to mouthwatering hot stone barbecues at Fogón de Piedra, there's something for every palate. Enjoy pizzas and fresh pasta at La Pizzeria or savor the breakfast buffet at La Brasserie.

Relaxation and Convenience
Unwind by the pool or stay active at the health club during your stay. With additional amenities like free parking and a business center, Hotel Intercontinental Cali ensures a hassle-free and enjoyable visit.

Experience luxury and convenience at Hotel Intercontinental Cali. Book your stay now for an unforgettable experience.

Important information:

Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.

Breakfast is not included for children under 11 years old when using existing beds and should be paid at the hotel upon check-in.

Please note that pets will incur an additional charge of USD 30 per day. Please note that the property can only accommodate pets with a maximum weight of 13 kg .Please contact the property in advance of your stay to check the availability of pet-friendly rooms.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLO

Location

Guest Reviews

8.7
Based on 555 reviews
Cleanliness: 8
Service: 9.7
Location: 9.6
Room Quality: 7.2
Amenities: 9.1
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9
C
Carlos Eduardo • couple • co
9
Cali, intercontinental
Pros:

Todo bien

Cons:

No fue fácil encontrar el parqueadero

2026-10-29 • via Nuitee
C
Clara • family_with_children • co
8
2026-10-27 • via Nuitee
M
maria • couple • co
6
Aunque s un edificio antiguo. Es bueno pero falta mejorar calidad habitaciones
Pros:

Ubicación

Cons:

Las llaves de ducha y lavamanos no funcionan bien

2026-10-26 • via Nuitee
C
Chin Ying Danny • solo_traveller • us
8
Reasonable priced
Pros:

Convenient as the group designate this hotel as meeting point

Cons:

It take too long to get hot water in the bathroom. I suspect there is cross flow between hot and cold water line

2026-10-20 • via Nuitee
J
Jackeline • extended_group • pe
6
Algo complicada
Pros:

La limpieza y la decoración

Cons:

No hicieron mi cuarto, no había toallas suficientes ni secadora de cabello.

2026-10-16 • via Nuitee
I
Ivette • extended_group • us
8
We loved everything including the area but the rooms are in need of updating.
Pros:

Restaurants, breakfast, spa and pool area and the staff was very helpful.

Cons:

The room was dated, beds were not comfortable and the room was small.

2026-10-14 • via Nuitee
F
Felipe • family_with_children • co
9
2026-10-13 • via Nuitee
R
Richard • couple • gb
9
2026-10-12 • via Nuitee
K
kerry • couple • gb
10
A Cali icon, well used by locals and travellers alike
Pros:

Staff. Location. San Antonio, El Peñon, the Cali river walkway within walking distance, all offering a good choice of restaurants, shops, bars and salsa bars. Elegant, spacious hotel by the river. Live music at the weekends on the terrace overlooking the pool, a lovely way to spend an evening or two. Waiting staff extremely professional and courteous. Best empanadas in town. A very comfortable, secure, base while exploring a very underrated and exciting city. An oasis in the heart of Cali.

Cons:

Busy front desk, a warmer greeting would have been appreciated upon arrival but in the end the staff were wonderful. Very helpful. Friendly. professional. Fewer bees and bird life as garden has been developed since the eighties so more insect friendly flowers could be planted. Nothing else.

2026-10-11 • via Nuitee
M
Mary • extended_group • ca
10
Wonderful
Pros:

Great atmosphere, restaurants, pool, location and very pleasant & helpful staff.

2026-10-09 • via Nuitee
S
santiagoaguilera • solo_traveller • co
10
Pros:

A pesar de acabar de suceder un terremoto todo salio bien

2026-10-08 • via Nuitee
J
Javier • family_with_children • co
10
2026-09-15 • via Nuitee
L
lagmi • solo_traveller • ar
9
2026-09-08 • via Nuitee
D
Duque • couple • co
10
Fin de semana en nuestra ciudad natal.
Pros:

Maravillosa experiencia. Atencion, opciones de restaurantes, el brunch.

2026-09-05 • via Nuitee
P
Patricia • solo_traveller • co
9
2026-08-28 • via Nuitee
S
Susy • couple • co
9
No se puede cobrar esa tarifa hasta no tener la remodelación de las habitaciones
Pros:

La parte de abajo

Cons:

Las habitaciones y los halles dan vergüenza hay que remodelar

2026-08-21 • via Nuitee
R
Ramon • solo_traveller • co
9
2026-08-14 • via Nuitee
L
Lina • couple • co
10
Muy buena
Pros:

Buena atención y ubicación

Cons:

Las instalaciones están feas en esos pisos

2026-08-13 • via Nuitee
P
Peter • solo_traveller • aw
9
Goede prijs en kwaliteit
Pros:

Vriendelijk personeel, lekker en gevarieerd eten. Schoon

2026-08-12 • via Nuitee
M
Mario • solo_traveller • es
7
Hotel que cumple su funcion
2026-08-12 • via Nuitee