InterContinental Mark Hopkins San Francisco by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (1364 reviews)
999 California St , San Francisco , us
+1 415-392-3434

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views
Cons:
Cleanliness issues
Slow elevators
Old room condition
Limited amenities

Categories

Cleanliness
7.21
Multiple mentions of poor maintenance and cleanliness issues in rooms.
Service
9.68
Consistently positive feedback about the helpfulness and friendliness of staff.
Location
9.72
Highly praised location with easy access to local attractions.
Room Quality
7.67
Some positive mentions, but significant concerns regarding condition and amenities.
Amenities
7.7
Limited amenities and some concerns about the room facilities.
Value for Money
8.16
Mixed feedback on value, with some reviews indicating it does not match cost.
Food and Beverage
8.71
Good quality food reported, though limited options during holiday periods.
Overall Experience
9.18
Overall, guests enjoyed their stay but noted significant room and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:08

Property Description

Historic Landmark with Stunning Views

Luxurious Rooms and Amenities
The InterContinental Mark Hopkins San Francisco offers modern and elegant rooms equipped with a mini-bar, cable TV, and a coffee maker. Guests can enjoy the comfort of bathrobes, a work desk, and ironing facilities during their stay.

Top of the Mark Sky Lounge
Indulge in gourmet creations at the Top of the Mark sky lounge while enjoying panoramic views of San Francisco and the Golden Gate Bridge. With a menu boasting 100 different martinis, this is a must-visit spot for a unique and upscale experience.

Convenient Facilities and Services
Take advantage of the 24-hour fitness centre, business centre, valet parking, and babysitting services offered by the hotel. Whether you're in town for business or leisure, the InterContinental Mark Hopkins San Francisco caters to all your needs.

Experience luxury and convenience at the InterContinental Mark Hopkins San Francisco.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Effective October 20, 2025, our Club Lounge, Mini-Bar, and In-Room Coffee & Tea services will be temporarily unavailable. For those guests who have confirmed a Breakfast Package, kindly be advised that breakfast is inclusive for up to two adults per room only. Additional fees would apply for additional adults and children, payable in the restaurant. Please note: A different cancellation policy will apply when eight or more rooms are reserved. Please contact InterContinental Hotel Mark Hopkins San Francisco. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

8.5
Based on 1364 reviews
Cleanliness: 7.21
Service: 9.68
Location: 9.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 9.18
N
natasha • couple • us
3
Don’t stay here
Pros:

Good location on Nob Hill across from Fairmont

Cons:

Very poorly maintained
Not even water in the rooms
Noisy room and small
No room service late and no coffee

2026-08-27 • via Nuitee
M
MikeTahoeskier • solo_traveller • us
10
I stay there all the time. The staff knows me like family.
Pros:

732 was fantastic

Cons:

non

2026-08-24 • via Nuitee
E
Ellen • solo_traveller • us
10
2026-08-24 • via Nuitee
D
Diane • couple • us
10
2026-08-22 • via Nuitee
D
david • solo_traveller • us
2
not happy.expected it to be nicer
Pros:

leaving

Cons:

so sad the place is a shadow of once was.

2026-08-22 • via Nuitee
G
giorgia • solo_traveller • it
5
Pros:

Letto molto comodo, unica nota positiva della camera.

Cons:

Lo staff del front office é stato molto freddo,quaso scortese. Albergo un po' datato con mancanza di attenzione verso i particolari. È assurdo che le bevande a colazione non siano incluse già nel prezzario della stessa. Ultimo ma non per importanza, durante la prima giornata di soggiorno la camera non é stata pulita lasciamo il cestino pieno tra le altre cose. Ad oggi a distanza di svariati giorni ancora dobbiamo ricevere indietro il deposito obbligatorio di 150 dollari a notte!! Folle!!

2026-08-22 • via Nuitee
M
Monika • solo_traveller • pl
10
Pros:

Everything

2026-08-21 • via Nuitee
J
Janice • solo_traveller • us
8
I wanted a two-day holiday in a storied hotel in a neighborhood I love, and the hotel gave me that - it has an appealing
Pros:

The location and history, even like the fact that it doesn’t feel modern. The breakfast buffet was excellent.

Cons:

The outside corner room windows were very dirty, which distorted and obscured the views, which was disappointing.

2026-08-21 • via Nuitee
E
Eyal • couple • il
9
2026-08-20 • via Nuitee
F
Frederick • family_with_children • us
9
overall very good stay
Pros:

excellent housekeeping services. wonderful bar on top floor

Cons:

your restaurant dinner menu could have been better

2026-08-20 • via Nuitee
L
Lisa • solo_traveller • us
5
2026-08-20 • via Nuitee
Z
Zana • family_with_children • ch
7
Pros:

Das Hotel ist gut gelegen in einem schönen Gebäude.

Cons:

Das Badezimmer war schlecht gereinigt, hatte Haar von den vorigen Kunden. Wir müssten mehrmals bitten bis es richtige gereinigt wurde.

2026-08-18 • via Nuitee
J
jensgr2016 • Family
8
Not The Grand Lady of Yesterday
Pros:

A grand old hotel that is more old now than grand. When I first visited 50 years ago it was one of the best. Of course, the Top of The Mark has great views and if you catch the right bartender you will have a great time. But the rooms seem tired with an odd mix of Goodwill furniture arrayed without any elegance. WiFi is horribly weak with less than 1 mbps up and down. No lunch room service. And the main lobby does not inspire one to hang out. The competition a few blocks away are at another level. The one reason to stay here is the location (and it IS THE location) and to save a few bucks while you visit the better food options nearby. Sorry to have to report this sad decline.

2026-08-17 • via Tripadvisor
L
Lynn • family_with_children • us
10
We will be back!!
Pros:

The people who served us in the restaurants, and at the front desk, including all the bellboys and concierge were first class quality! They all made us feel like family and made our visit very warm and special.

Cons:

No Coffee self service in room. It was nice to have free coffee in lobby, but someone had to go down and get it ( in robe) hahaha!

2026-08-17 • via Nuitee
H
Hank_A • extended_group • de
9
Pros:

Ric, the concierge

Cons:

It needs a bit renovation

2026-08-17 • via Nuitee
P
peter • solo_traveller • dk
9
2026-08-17 • via Nuitee
A
Andreas • solo_traveller • us
10
It was very nice and pleasant.
Pros:

Everything was clean and nice, the bed was good.

Cons:

Coffee maker in the room would have been nice.

2026-08-17 • via Nuitee
M
Michelle • couple • us
8
2026-08-16 • via Nuitee
E
Ellie • extended_group • us
8
Overall a good stay
Pros:

Rooms were great, ideal location

Cons:

Staff got confused by people assigned to each room, keys commonly stopped working, rude comment made to one of our guests regarding staying there

2026-08-16 • via Nuitee
A
Alvita • couple • us
10
2026-08-14 • via Nuitee