The Fontenay Hamburg

Hotels
9.4 (1140 reviews)
10 Fontenay , Hamburg , de
+49 40 60566050

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Excellent amenities
Delicious food
Cons:
Issues with cleanliness
Hectic breakfast environment
Location not ideal for sightseeing

Categories

Cleanliness
8.56
Some furniture flaws and stains mentioned, not expected for this hotel category.
Service
10
Very friendly and attentive staff observed throughout the reviews.
Location
9.03
Beautiful location by the Alster, but bus station is not close for sightseeing.
Room Quality
9.07
Stylish, modern, and spacious rooms with high-quality toiletries.
Amenities
9.52
SPA with beautiful views, some issues with availability for guests.
Value for Money
9.55
Generally high value based on quality of service and amenities.
Food and Beverage
9.51
Excellent breakfast and dining options praised, especially the rooftop bar.
Overall Experience
9.96
Overall positive sentiment, with minor drawbacks acknowledged.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 01:56

Property Description

Luxurious Accommodation
The Fontenay, a 5-star hotel on the Alster Lake, offers elegantly designed rooms with floor-to-ceiling windows and free WiFi. Some rooms boast private balconies and stunning lake views.

Exceptional Dining
Indulge in culinary delights at the Lakeside gourmet restaurant overlooking the lake, the Parkview all-day-dining restaurant, or the Fontenay Bar with its breathtaking 320° panoramic view. In-room dining is also available 24/7.

Relaxation and Leisure
Unwind at the 1,000 m² rooftop spa with an indoor/outdoor pool or explore the nearby Jungfernstieg shopping area. With impeccable service and a prime location, The Fontenay is your ultimate luxury destination in Hamburg. Book now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 1140 reviews
Cleanliness: 8.56
Service: 10
Location: 9.03
Room Quality: 9.07
Amenities: 9.52
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
P
Paul • solo_traveller • gb
10
Super stay in Hamburg
Pros:

The room was big and spacious, and very well designed. The en suite music was very entertaining (and could be switched off). Probably the quietest room we have ever stayed in.

Cons:

We liked everything.

2026-07-18 • via Nuitee
M
Marion • family_with_children • at
10
2026-07-17 • via Nuitee
G
Georgios • couple • gr
10
2026-07-16 • via Nuitee
S
Sander • couple • nl
10
Voortreffelijk hotel dat door de inzet en klantvriendelijkheid van personeel gevoel geeft ‘thuis’ te zijn en echt welkom
Pros:

Vriendelijk personeel, ruime kamer, goede bereikbaarheid, hoge service.

Cons:

Zwembad en dakterras open en toegankelijk voor niet-hotelgasten, hierdoor geen plaats en ruimte voor betalende hotelgasten.

2026-07-13 • via Nuitee
M
Manfred • solo_traveller • ch
10
Fantastisches Erlebnis. Jederzeit gerne wieder
Pros:

Tolle Lage - und das Hotel ist einfach ein Traum. Zimmer, Spa, Restaurant, Service - alles top

2026-07-11 • via Nuitee
A
Anthony • couple • de
10
Grandios
Pros:

Einfach eine andere Liga

2026-07-10 • via Nuitee
W
Wiebke • couple • de
10
2026-07-09 • via Nuitee
D
Daniel • couple • nz
9
Pros:

pool, sauna, breakfast

Cons:

two single bed rather than a double

2026-07-08 • via Nuitee
M
Matthew • solo_traveller • gb
9
2026-07-06 • via Nuitee
A
Aleksei • couple • es
10
2026-07-06 • via Nuitee
S
Susanne • couple • de
10
Tolles Hotel, sehr angenehme Atmosphäre. Wir kommen wieder!
2026-07-06 • via Nuitee
T
Tim • extended_group • de
8
Pros:

The breakfast was one of the best you can get in Germany.

Cons:

The gym was too small, not at all a fit for such a nice Hotel.

2026-07-05 • via Nuitee
N
Nils • solo_traveller • li
10
2026-07-05 • via Nuitee
מוריאל • solo_traveller • il
10
Pros:

מלון פנטסטי אירוח מסביר פנים שירות מצויין וסבלני

Cons:

מחיר לא זול

2026-07-05 • via Nuitee
R
Ron • couple • de
10
2026-07-05 • via Nuitee
J
Jörg Loskant • couple • de
10
Das beste Hotel ever
Pros:

Alles Mega genial

2026-07-04 • via Nuitee
L
Ludwigs • solo_traveller • de
10
Ein erstklassiger Aufenthalt, stilvoll, entspannt und absolut empfehlenswert.
Pros:

Ein außergewöhnliches Hotel mit modernem Design, exzellentem Service und einer beeindruckenden Atmosphäre. Das Zimmer war stilvoll eingerichtet, sehr sauber und bot höchsten Komfort. Besonders hervorzuheben sind das freundliche Personal, das hervorragende Frühstück und die fantastische Aussicht über Hamburg.

Cons:

Auf sehr hohem Niveau gab es nichts Wesentliches zu beanstanden.

2026-07-03 • via Nuitee
N
Nicole • couple • il
10
2026-07-02 • via Nuitee
R
Ramie2013 • solo_traveller • at
10
2026-06-26 • via Nuitee
H
HeimrichD • Business • Rugby, Warwickshire, England
2
Reception Staff Completely Ruined the Experience
Pros:

Here’s a polished version that is strong, credible, and focused on your experience rather than speculation or personal attacks:

I visited this hotel today at around 11:00 p.m. while passing through Hamburg. I wasn’t staying overnight—I simply wanted to stop by for a drink at the rooftop bar after reading the excellent reviews. I travel frequently and regularly stay at Hilton and Marriott hotels, so I thought it would be a nice place to spend an hour before continuing my journey.

Unfortunately, the experience ended the moment I walked through the door.

The receptionist on duty—a slim lady with glasses and green eyes—gave me one of the coldest welcomes I have ever received in a hotel. She wasn’t directly rude with her words, but her attitude, facial expressions, and body language made it very clear that I was not welcome. She looked irritated from the moment I approached the desk and made me feel like I was inconveniencing her simply by asking about parking and access to the rooftop bar.

I was told that parking was completely full and that I would have to leave my car on the street. While I understand that parking may be reserved for hotel guests, there appeared to be available spaces, and the explanation was delivered without any willingness to help or offer alternatives. After a long drive, this was a very poor first impression.

Good hospitality is not only about having a beautiful hotel or a nice rooftop. It’s about how people are treated from the moment they arrive. A friendly explanation would have completely changed the experience. Instead, I left feeling unwelcome.

I’m actually glad I wasn’t staying at the hotel because, had I been a guest, I would have asked to speak with the duty manager. Reception is the face of any hotel, and unfortunately the service I experienced today fell well below the standard I have come to expect from quality hotels.

Based on my experience, I cannot recommend this hotel. I hope management reviews this feedback and invests more in customer service, because first impressions matter.

2026-06-25 • via Tripadvisor