The Fontenay Hamburg

Hotels
9.4 (1162 reviews)
10 Fontenay , Hamburg , de
+49 40 60566050

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Excellent amenities
Delicious food
Cons:
Issues with cleanliness
Hectic breakfast environment
Location not ideal for sightseeing

Categories

Cleanliness
8.56
Some furniture flaws and stains mentioned, not expected for this hotel category.
Service
10
Very friendly and attentive staff observed throughout the reviews.
Location
9.03
Beautiful location by the Alster, but bus station is not close for sightseeing.
Room Quality
9.07
Stylish, modern, and spacious rooms with high-quality toiletries.
Amenities
9.52
SPA with beautiful views, some issues with availability for guests.
Value for Money
9.55
Generally high value based on quality of service and amenities.
Food and Beverage
9.51
Excellent breakfast and dining options praised, especially the rooftop bar.
Overall Experience
9.96
Overall positive sentiment, with minor drawbacks acknowledged.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 01:56

Property Description

Luxurious Accommodation
The Fontenay, a 5-star hotel on the Alster Lake, offers elegantly designed rooms with floor-to-ceiling windows and free WiFi. Some rooms boast private balconies and stunning lake views.

Exceptional Dining
Indulge in culinary delights at the Lakeside gourmet restaurant overlooking the lake, the Parkview all-day-dining restaurant, or the Fontenay Bar with its breathtaking 320° panoramic view. In-room dining is also available 24/7.

Relaxation and Leisure
Unwind at the 1,000 m² rooftop spa with an indoor/outdoor pool or explore the nearby Jungfernstieg shopping area. With impeccable service and a prime location, The Fontenay is your ultimate luxury destination in Hamburg. Book now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Property Video

Guest Reviews

9.4
Based on 1162 reviews
Cleanliness: 8.56
Service: 10
Location: 9.03
Room Quality: 9.07
Amenities: 9.52
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
M
Mathias • couple • de
9
Pros:

Der Spa-Bereich, Frühstück und das Zimmer

Cons:

Das ein gefüllter Aschenbecher wohl vom Vorgänger auf dem Balkon nicht geleert war.

2026-08-05 • via Nuitee
B
Bjarni • family_with_children • dk
10
2026-08-03 • via Nuitee
L
Lars • family_with_children • us
10
Is there any better city hotel in Europe?
Pros:

This is easily one of the best city hotels in Europe, especially when the weather is fine and you can float in the rooftop pool with spectacular views of the sailboats on the Alster or have breakfast under the huge old trees in the beautiful garden. Location, staff, food, bar, value, and the obsession with every detail of the interior are impressive. I can not think of a more pleasant hotel experience in the center of a major European city.

Cons:

-

2026-08-02 • via Nuitee
E
Erik • couple • de
10
Pros:

Tolles Hotel an der Außenalster

Cons:

-

2026-08-02 • via Nuitee
C
Colin • couple • ch
10
Travelling from Copenhagen to Basel and we scheduled a stopover in Hamburg…..and what a stopover at The Fontenay!!
Pros:

Stunning property, outstanding customer service, spectacular food!!

Cons:

Absolutely nothing!!!!

2026-08-02 • via Nuitee
P
Paul • solo_traveller • gb
10
Super stay in Hamburg
Pros:

The room was big and spacious, and very well designed. The en suite music was very entertaining (and could be switched off). Probably the quietest room we have ever stayed in.

Cons:

We liked everything.

2026-07-18 • via Nuitee
M
Marion • family_with_children • at
10
2026-07-17 • via Nuitee
G
Georgios • couple • gr
10
2026-07-16 • via Nuitee
S
Sander • couple • nl
10
Voortreffelijk hotel dat door de inzet en klantvriendelijkheid van personeel gevoel geeft ‘thuis’ te zijn en echt welkom
Pros:

Vriendelijk personeel, ruime kamer, goede bereikbaarheid, hoge service.

Cons:

Zwembad en dakterras open en toegankelijk voor niet-hotelgasten, hierdoor geen plaats en ruimte voor betalende hotelgasten.

2026-07-13 • via Nuitee
M
Manfred • solo_traveller • ch
10
Fantastisches Erlebnis. Jederzeit gerne wieder
Pros:

Tolle Lage - und das Hotel ist einfach ein Traum. Zimmer, Spa, Restaurant, Service - alles top

2026-07-11 • via Nuitee
A
Anthony • couple • de
10
Grandios
Pros:

Einfach eine andere Liga

2026-07-10 • via Nuitee
W
Wiebke • couple • de
10
2026-07-09 • via Nuitee
D
Daniel • couple • nz
9
Pros:

pool, sauna, breakfast

Cons:

two single bed rather than a double

2026-07-08 • via Nuitee
S
Susanne • couple • de
10
Tolles Hotel, sehr angenehme Atmosphäre. Wir kommen wieder!
2026-07-06 • via Nuitee
M
Matthew • solo_traveller • gb
9
2026-07-06 • via Nuitee
A
Aleksei • couple • es
10
2026-07-06 • via Nuitee
T
Tim • extended_group • de
8
Pros:

The breakfast was one of the best you can get in Germany.

Cons:

The gym was too small, not at all a fit for such a nice Hotel.

2026-07-05 • via Nuitee
N
Nils • solo_traveller • li
10
2026-07-05 • via Nuitee
מוריאל • solo_traveller • il
10
Pros:

מלון פנטסטי אירוח מסביר פנים שירות מצויין וסבלני

Cons:

מחיר לא זול

2026-07-05 • via Nuitee
R
Ron • couple • de
10
2026-07-05 • via Nuitee