The Fontenay Hamburg

Hotels
9.4 (1125 reviews)
10 Fontenay , Hamburg , de

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Excellent amenities
Delicious food
Cons:
Issues with cleanliness
Hectic breakfast environment
Location not ideal for sightseeing

Categories

Cleanliness
8.56
Some furniture flaws and stains mentioned, not expected for this hotel category.
Service
10
Very friendly and attentive staff observed throughout the reviews.
Location
9.03
Beautiful location by the Alster, but bus station is not close for sightseeing.
Room Quality
9.07
Stylish, modern, and spacious rooms with high-quality toiletries.
Amenities
9.52
SPA with beautiful views, some issues with availability for guests.
Value for Money
9.55
Generally high value based on quality of service and amenities.
Food and Beverage
9.51
Excellent breakfast and dining options praised, especially the rooftop bar.
Overall Experience
9.96
Overall positive sentiment, with minor drawbacks acknowledged.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 01:56

Property Description

Luxurious Accommodation
The Fontenay, a 5-star hotel on the Alster Lake, offers elegantly designed rooms with floor-to-ceiling windows and free WiFi. Some rooms boast private balconies and stunning lake views.

Exceptional Dining
Indulge in culinary delights at the Lakeside gourmet restaurant overlooking the lake, the Parkview all-day-dining restaurant, or the Fontenay Bar with its breathtaking 320° panoramic view. In-room dining is also available 24/7.

Relaxation and Leisure
Unwind at the 1,000 m² rooftop spa with an indoor/outdoor pool or explore the nearby Jungfernstieg shopping area. With impeccable service and a prime location, The Fontenay is your ultimate luxury destination in Hamburg. Book now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 1125 reviews
Cleanliness: 8.56
Service: 10
Location: 9.03
Room Quality: 9.07
Amenities: 9.52
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.96
J
Jörg Loskant • couple • de
10
Das beste Hotel ever
Pros:

Alles Mega genial

2026-07-04 • via Nuitee
L
Ludwigs • solo_traveller • de
10
Ein erstklassiger Aufenthalt, stilvoll, entspannt und absolut empfehlenswert.
Pros:

Ein außergewöhnliches Hotel mit modernem Design, exzellentem Service und einer beeindruckenden Atmosphäre. Das Zimmer war stilvoll eingerichtet, sehr sauber und bot höchsten Komfort. Besonders hervorzuheben sind das freundliche Personal, das hervorragende Frühstück und die fantastische Aussicht über Hamburg.

Cons:

Auf sehr hohem Niveau gab es nichts Wesentliches zu beanstanden.

2026-07-03 • via Nuitee
N
Nicole • couple • il
10
2026-07-02 • via Nuitee
R
Ramie2013 • solo_traveller • at
10
2026-06-26 • via Nuitee
H
HeimrichD • Business • Rugby, Warwickshire, England
2
Reception Staff Completely Ruined the Experience
Pros:

Here’s a polished version that is strong, credible, and focused on your experience rather than speculation or personal attacks:

I visited this hotel today at around 11:00 p.m. while passing through Hamburg. I wasn’t staying overnight—I simply wanted to stop by for a drink at the rooftop bar after reading the excellent reviews. I travel frequently and regularly stay at Hilton and Marriott hotels, so I thought it would be a nice place to spend an hour before continuing my journey.

Unfortunately, the experience ended the moment I walked through the door.

The receptionist on duty—a slim lady with glasses and green eyes—gave me one of the coldest welcomes I have ever received in a hotel. She wasn’t directly rude with her words, but her attitude, facial expressions, and body language made it very clear that I was not welcome. She looked irritated from the moment I approached the desk and made me feel like I was inconveniencing her simply by asking about parking and access to the rooftop bar.

I was told that parking was completely full and that I would have to leave my car on the street. While I understand that parking may be reserved for hotel guests, there appeared to be available spaces, and the explanation was delivered without any willingness to help or offer alternatives. After a long drive, this was a very poor first impression.

Good hospitality is not only about having a beautiful hotel or a nice rooftop. It’s about how people are treated from the moment they arrive. A friendly explanation would have completely changed the experience. Instead, I left feeling unwelcome.

I’m actually glad I wasn’t staying at the hotel because, had I been a guest, I would have asked to speak with the duty manager. Reception is the face of any hotel, and unfortunately the service I experienced today fell well below the standard I have come to expect from quality hotels.

Based on my experience, I cannot recommend this hotel. I hope management reviews this feedback and invests more in customer service, because first impressions matter.

2026-06-25 • via Tripadvisor
S
Sabina • family_with_children • lv
10
2026-06-24 • via Nuitee
D
Denise • couple • de
9
Traumhaft entspannte Tage
Pros:

Tolles Hotel, Mega Lage, sehr schöne Zimmee und ein wunderschönes Spa

Cons:

Check in ohne Getränkeangebot und beim Frühstück hapert es etwas mit dem Service, wenn viel los ist

2026-06-22 • via Nuitee
H
Holger • couple • de
8
Sehr schönes Hotel mit einem Problem im Frühstücksbereich
Pros:

Es ist ein sehr schönes Hotel mit einer super Lage an der Alster. Da dort keine stark befahrene Straße das Hotel und die Alster trennt, ist die Lage sehr ruhig.

Cons:

Der Frühstücksbereich ist für unseren Geschmack eine krasse Fehlplanung: Der Abstand zwischen den Tischen für 2 Personen beträgt 10 cm und damit ist die Privatsphäre komplett dahin. Für ein Hotel dieser Preisklasse passt das einfach nicht und sollte dringend geändert werden.

2026-06-21 • via Nuitee
M
mohammed • solo_traveller • ae
10
2026-06-18 • via Nuitee
S
Saskia • couple • de
7
Sehr nett
Pros:

Das Personal war super freundlich, spa und Terrasse Weltklasse

Cons:

Der Alster Blick der Kategorie war schwierig.

2026-06-16 • via Nuitee
K
Khalig • solo_traveller • az
10
2026-06-14 • via Nuitee
A
Anke • couple • de
10
2026-06-11 • via Nuitee
C
Ciprian Constantin • couple • de
9
Pros:

Everything was amazing!

Cons:

The personnel should be more prepared and avoid mistakes.

2026-06-08 • via Nuitee
C
Ciprian Constantin • couple • de
9
Pros:

The hotel is amazing, the food, the rooms, the spa, everything.

Cons:

Some of the people working there are a little bit chaotic and not well prepared.

2026-06-08 • via Nuitee
I
Ilju • solo_traveller • de
10
Pros:

Die Lage direkt an der Außenalster ist sehr schön. In Europa leider ungewöhnlich (in Japan und Südkorea dagegen Standard) und daher besonders zu loben ist das Vorhandensein von Toilettenduschen. Allein deswegen würde ich das Hotel sofort wieder buchen. Das Personal war sehr freundlicereit.

2026-06-05 • via Nuitee
M
Michael • couple • de
4
Pros:

Die Lage und Zimmerausstattung prinzipiell, aber nicht im Behindertenzimmer

Cons:

Service freundlich aber inkompetent, wir bekamen ein Behindertenzimmer, das nicht bestellt wurde, das Frühstück unmöglich, ich hatte einen Arzttermin und musste gehen, da innerhalb von 15 min kein Tee auf den Tisch kam. Buffett lieblos, Preise völlig überzogen.
Mehr Schein als sein.
Eine vergessene Computermaus wurde nach etlichen Anrufen für € 16 nachgeschickt.

2026-06-03 • via Nuitee
R
Raphael • couple • de
10
Pros:

Die Lage an der Außenalster inmitten eines Parks mit entsprechender Aussicht ist hervorragend.

2026-06-02 • via Nuitee
G
Gerald • couple • de
10
2026-05-31 • via Nuitee
G
Gerald • couple • de
10
Pros:

Das beste Hotel in dem wir je waren!!!!!

2026-05-31 • via Nuitee
A
Antoine • couple • lu
10
Exceptionnelle expérience au centre de Hambourg
Pros:

Ultra moderne et confortable. Extraordinaire expérience.

Cons:

Rien.

2026-05-30 • via Nuitee