Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Attentive staff
Cons:
Pricing and value concerns
WiFi issues

Categories

Cleanliness
8.89
The cleanliness and overall layout is excellent. Some concerns mentioned about linen change process.
Service
9.86
Staff were friendly and helpful, with specific praise for several individuals like Stephanie and Patricia.
Location
9.4
Fantastic location next to the beach, very convenient for guests.
Room Quality
9.35
The rooms offer beautiful sea views and are comfortable; the bed was particularly praised.
Amenities
8.38
Some amenities noted as outdated and limited dining options; however, room service was excellent.
Value for Money
7.84
Several reviews indicated dissatisfaction with the pricing and perceived value of the services.
Food and Beverage
8.89
Room service food was excellent; however, lounge products were criticized.
Overall Experience
9.36
Overall high satisfaction with several aspects; the few complaints did not overshadow positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 13:48

Property Description

Luxurious Accommodations
Experience luxury at its finest with accommodations featuring marble bathrooms, in-room entertainment, and modern amenities like a safety deposit box and minibar.

Relaxation and Wellness
Unwind at mySpa Miami with a variety of spa treatments, stay active at the 24-hour fitness center, or bask in the sun at the outdoor pool overlooking Biscayne Bay.

Dining and Convenience
With five dining options on-site, including a Starbucks® and a Pan Latin restaurant, guests can indulge in a range of culinary delights. Plus, take advantage of the full-service business center and electric car charging station.

Book now for an unforgettable stay at InterContinental Miami, where luxury meets convenience in the heart of Miami's business district.

Important information:

Please note that the guest name and credit card used at time of booking, and valid ID must match and be presented at time of check in.

Please note that charges may apply for storing guests' packages.

Please note that breakfast-included rates are for a maximum of 2 guests. Breakfast for any additional guests will incur a surcharge.

The service charge per night includes the following amenities:
- High-speed internet
- 24-hour fitness center access and complimentary attire
- Sauna, steam, drench shower, and relaxation room access
- 2 bottles of water in-room daily
- Daily access on your personal electronic to 'PressReader,' featuring more than 2,000 newspapers and magazines published in 56 languages
- Poolside refreshments and suncare
- Turndown service, upon request
- Black-and-white photocopying and printing
- In-room coffee and tea
- Luggage storage for day of check-in and check-out

Please note that there is an additional charge of USD 30.00 for any guest above 2 adults.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MIA

Location

Property Video

Property Accessibility

Total Disability Score: 87.86
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Ramp Angle: 10
  • Ramp Length: 4
  • Entrance Type: Electric, regular
  • Entrance Door Width: 160
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 3071 reviews
Cleanliness: 8.89
Service: 9.86
Location: 9.4
Room Quality: 9.35
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 8.89
Overall Experience: 9.36
A
A5508TElisab • Family
2
Unwilling to show basic flexibility during a documented weather emergency — retained our deposit despite advance notice
Pros:

I am writing this review to document a deeply disappointing experience with the InterContinental Miami and to warn other travelers, particularly those booking around flight connections or cruise departures.

We had a reservation for the nights of 8/7–8/8, booked through Priceline, timed specifically to align with a Royal Caribbean cruise departing from Miami on 8/8. Our original flight, DL2540 to Orlando on August 6, was delayed repeatedly and ultimately canceled due to inclement weather — a widely reported regional weather event, not an isolated or unpredictable circumstance. We were rebooked on DL2382, a flight intended to take us directly to Miami on August 7. That flight was also delayed multiple times throughout the day and was ultimately canceled as well.

As this situation unfolded over the course of two days, I did not wait until the last minute to contact the hotel. I proactively reached out to the InterContinental on several separate occasions to explain what was happening and to give them as much advance notice as possible. In addition to my own outreach, Priceline also contacted the hotel directly on our behalf to explain the circumstances and request a cancellation without penalty.

Despite multiple points of contact and clear communication well before our arrival date, the hotel's manager, Eric, refused to cancel the reservation and informed us the deposit would be retained in full. There was no attempt to accommodate a situation that was entirely beyond our control, no offer of a partial refund, rebooking credit, or any other reasonable compromise — just a flat refusal. Given that we contacted them proactively and repeatedly, this was not a case of a last-minute no-show; it was a documented, ongoing weather disruption that the hotel simply chose not to acknowledge.

As a direct result, I have had to file a separate reimbursement claim to try to recover funds the hotel would not release voluntarily. This has added extra time, paperwork, and stress to what was already a disrupted trip meant to celebrate a milestone occasion.

This would have been my first stay at an InterContinental property, and I had gone into it with high expectations given the brand's reputation. Instead, the complete lack of flexibility and customer care shown by management has ensured it will also be my last. I will not be booking with this property again, and I will not be recommending the InterContinental Miami to friends, family, or colleagues.

If you are considering this hotel and there is any chance weather or travel disruptions could affect your stay, know in advance that this property will not work with you, even with proactive notice.

2026-08-08 • via Tripadvisor
G
Gabriel • family_with_children • es
10
2026-08-08 • via Nuitee
A
agathem454 • Family
10
An extraordinary encounter.
Pros:

Very Good experience with the breakfast restaurant staff. Especially with Eliana.
She was amazing with all guests. She ‘s very professional and makes your stay a pleasant one.

2026-08-07 • via Tripadvisor
J
Jonas Vilhof • solo_traveller • dk
10
Great hotel
Pros:

Great hotel, contrally located.

Cons:

Nothing, it was great.

2026-08-06 • via Nuitee
K
keiths425 • Family • Appleton, Wisconsin
10
A great stay for downtown Miami
Pros:

Wonderful location on the waterfront in Miami, close to Bayfront Park, and the Metromover public transit. The hotel is elegant, quiet, with a large and spacious pool area. Two things would make this property better- an airport shuttle service, and a shuttle service for cruise passengers. We had to use Uber for both.

2026-08-05 • via Tripadvisor
J
J9901EGjasonc • Friends getaway • Shanghai
6
Mediocre and rather unsatisfying for the money paid and expectations
Pros:

Hotel itself is nice, as expected of a 5 star hotel. Location is great with lively views.

Service was underwhelming I would say but seems to be on par with US levels.

Had club lounge access and wanted to charge for having breakfast in the main restaurant. We were only allowed to eat in the lounge. Asked for cappuccino during breakfast (in main restaurant) to be told that was extra. I’ve never experienced a situation where you couldn’t have a cappuccino or latte with breakfast. The breakfast itself wasn’t anything special at all.

Staff at reception were kind of short and terse at times although bar staff and concierge etc were all friendly.

Probably wouldn’t stay again as I don’t feel my status (Diamond Ambassador) was really recognised and felt the service was mediocre.

2026-08-05 • via Tripadvisor
G
Grzegorz • solo_traveller • pl
9
2026-08-05 • via Nuitee
R
Rich • family_with_children • gb
10
2026-08-05 • via Nuitee
P
P5279NBdavidg • Friends getaway
10
Love it
Pros:

Great place great service stay there before every cruise

2026-08-04 • via Tripadvisor
F
F3281BBrobinh • Solo travel • Ohio
10
Made me feel like a star
Pros:

From the baggage handlers to the front desk person, I felt like royalty the moment I stepped onto the property. The location is a nice walk from Bayfront Market and many boat tours. The room was comfortable and beautiful, and I felt secure.

2026-08-04 • via Tripadvisor
C
chule2020 • Family
10
good for family summer trip
Pros:

good location to get the bar restaurant and live music in bayfront market.
good for family trip

2026-08-04 • via Tripadvisor
E
Enrique • couple • ec
7
Good place.
Pros:

Location. Personnel, friendly. Breakfast very good.

Cons:

Room, a little bit outdated.

2026-08-04 • via Nuitee
G
George • couple • bm
10
Excellent
Pros:

Amenities, cleanliness and location

Cons:

N/A

2026-08-04 • via Nuitee
M
Murat • family_with_children • kz
10
Pros:

Расположение !

2026-08-04 • via Nuitee
S
shanehO5160TW • Family
10
Loved it
Pros:

Excellent hotel in every way, loved our stay! Highly recommended!

2026-08-03 • via Tripadvisor
6
666pw • Couples • Minneapolis, Minnesota
10
Awesome
Pros:

This location was in the heart of all the action, walking distance to bayport marketplace, restaurants, and shopping stores. The staff were friendly and helpful. The hotel was very clean. We didn’t eat at the hotel, because the meals were quite expensive. The room a bit cold, but the thick comfortable blanket helps to keep you warm. The room was very clean and the bed was very comfortable. The bathroom was nice and roomy, however the bathroom floor need to be mopped as I could see old soap and water drops on it, although the bathroom floor is white. Overall it was a warm and welcoming stay.

2026-08-03 • via Tripadvisor
A
Amanda • family_with_children • gb
9
2026-08-03 • via Nuitee
S
shannonhM624GU • Family
10
Best sleep ever!
Pros:

Customer service was top notch and always above and beyond what we needed. Don’t usually sleep well at hotels because I’m a hot sleeper but the the bedding was so nice and I kept cool.

2026-08-02 • via Tripadvisor
D
Dreamer06170108596 • Family • Grafton, Wisconsin
10
Nice to be treated like family from an entire hotel sraff
Pros:

Outstanding service. After being at this Intercontinental 5-6x over the past 2 years. this staff is simply the best. They genuinely care about their customers and go out of their way yo listen to any concerns and quickly resolve any issues that may arise

2026-08-02 • via Tripadvisor
B
BORONA • solo_traveller • fr
10
2026-08-02 • via Nuitee