DoubleTree by Hilton Philadelphia Airport

Hotels
•
Doubletree by Hilton
7 (1330 reviews)
4509 Island Avenue , Philadelphia , US
+1 215-365-4150

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Close to airport / convenient location
Friendly and helpful staff (many mentions)
Comfortable bed / generally comfortable rooms
Property described as clean by some guests
Modern facilities mentioned in Spanish reviews
Shuttle service (when available)
Cons:
Shuttle reliability issues / shuttle no-show
Instances of unclean rooms (hair, leftover food, unmade room)
Noisy / rattling air conditioning and temperature control problems
Overbooking via third-party (Booking.com) leaving guests without rooms
Breakfast described as expensive and not great; cookies often unavailable
Parking charges and confusing 24-hour policy
Broken elevator / dated or bland room decor
Occasional unfriendly or indifferent front-desk interactions

Categories

Cleanliness
6
Mixed reports: several guests reported unclean rooms (hair, leftover food, a room apparently not serviced) though others said the property was clean.
Service
8
Mixed but generally positive: multiple guests praised friendly, helpful staff, although a few mentioned unfriendly reception and indifferent first impressions.
Location
8.5
Very consistently positive: many reviews cite the hotel's proximity to the airport and convenience for travelers.
Room Quality
6.2
Mixed room quality: comfortable beds and spacious rooms reported, but complaints about dated décor, freezing rooms, and noisy/rattling air conditioning.
Amenities
6.2
Problems noted with key amenities: shuttle reliability issues, broken elevator, empty small store and missing cookies; some praise for modern facilities in a few reviews.
Value for Money
6.8
Mixed value: some guests felt price was good, but many complained about pricey and poor breakfast, parking charges and overbooking situations reducing perceived value.
Food and Beverage
6.5
Mostly mediocre: breakfast described as expensive and not great by several guests; cookies (a highlighted amenity) were often unavailable.
Overall Experience
7.8
Varied experience: several guests would stay again citing location and helpful staff, while others report major issues (overbooking, cleanliness, shuttle/noise) leading to negative stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Amenities

Experience top-notch comfort at the Doubletree by Hilton Philadelphia Airport with a state-of-the-art fitness center and an indoor heated pool. Relax and unwind in style during your stay.

Convenient Location

Situated adjacent to Philadelphia International Airport and close to the City Centre, our hotel offers the perfect blend of accessibility and tranquility. Explore nearby attractions like the Pennsylvania Convention Center and the iconic Liberty Bell with ease.

Delightful Dining Options

Indulge in a culinary journey with our two on-site dining options, ensuring that every craving is satisfied. Enjoy a delectable meal without having to leave the comfort of the hotel.

Book your stay at the Doubletree by Hilton Philadelphia Airport now for a memorable and seamless travel experience.

Important information:

A valid credit card required to secure incidentals at the time of check-in on pre-paid reservations. This will be accomplished via an authorization to this credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Guest Reviews

7
Based on 1330 reviews
Cleanliness: 6
Service: 8
Location: 8.5
Room Quality: 6.2
Amenities: 6.2
Value for Money: 6.8
Food and Beverage: 6.5
Overall Experience: 7.8
R
Ronyai • solo_traveller • us
4
Go somewhere else
Pros:

They didn’t bother me.

Cons:

The first room i was given was untouched I mean completely slept in housekeeping never touched it but left their supplies. Went back to the front desk to wait in this long long for her to give me a key to another room that was okay. Hair everywhere but whatever it’s pa was only stayin on night to catch my flight but def won’t book here again! First impression is everything! Oh and the little store was completely empty she was giving out hard cookies lmao

2026-10-28 • via Nuitee
C
Carley • couple • us
9
Overall good, I would stay again!
Pros:

Location was ideal, clean, staff were kind and helpful

Cons:

Only one of the elevators were working at the time of our stay.

2026-10-28 • via Nuitee
C
Caroline • solo_traveller • ie
3
Mediocre airport hotel - needs to improve customer experience
Pros:

The shuttle bus taking me to the airport the following morning. The bed was comfy. Bottled water in the room was appreciated.

Cons:

Shuttle bus never turned up at the airport 45min wait watching all other hotel shuttles come and go. I had to take a taxi to the hotel. The first impression of staff was not so friendly. The hotel is also dated and lacks a warm welcome. Staff just shrugged shoulders and avoided eye contact. The room was freezing and had a noisy aircon machine which went on and off all night despite the engineer turning it off from the wall. The room was big but bland...lacking warmth or colour.

2026-10-28 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

The property was clean, friendly staff and close to the airport . It was great not being so close to the city to avoid the extra traffic and noise

2026-10-27 • via Nuitee
J
John • family_with_children • ca
8
2026-10-26 • via Nuitee
H
Haddad • couple • do
10
Excelente
Pros:

Las atenciones excelente, el personal muy educado y las instalaciones bien modernas

2026-10-19 • via Nuitee
H
Haddad • extended_group • do
10
Excelente
Pros:

Las atenciones son excelentes, el personal muy amable y el establecimiento bien moderno

2026-10-19 • via Nuitee
L
Lawrence • couple • us
10
2026-10-16 • via Nuitee
C
Claire • couple • us
6
Good location to airport. Room not as clean as I would expect and noisy a/c.
Pros:

Location to airport.

Cons:

Leftover food in room frig. Air conditioner worked but rattled very loudly. Breakfast was very expensive and not great.

2026-10-14 • via Nuitee
J
Juanita • couple • us
7
Pros:

The staff was very friendly and helpful. The breakfast was pricey but not bad for hotel breakfast. And it was buffet only.

Cons:

The not having cookies available. One of theain reason I book here instead of other hotels is the cookies and they didn't have any available during my stay. Having to pay for parking is bad enough but if I got there at 8:00 at night and I paid to park I should be able to park for 24 hours since it's a 24-hour parking but anything past noon was considered another day regardless of the fact that I didn't get in until 8:00 at night that supposedly 24-hour parking is only whatever time you get there until 12:00 the next day.

2026-09-14 • via Nuitee
N
Neil • solo_traveller • us
8
2026-09-14 • via Nuitee
R
Rae • solo_traveller • us
10
2026-09-13 • via Nuitee
P
Pierre • couple • ca
8
2026-09-11 • via Nuitee
M
Mitchell • solo_traveller • us
10
2026-09-10 • via Nuitee
M
Mitchell • solo_traveller • us
10
Pros:

It's clean they have a extremely good staff rooms are comfortable in the price is very good 👍😊

Cons:

I like everything

2026-09-10 • via Nuitee
R
Richardson • solo_traveller • gb
8
2026-09-05 • via Nuitee
L
Larry • solo_traveller • us
10
2026-09-04 • via Nuitee
D
Dancy • couple • us
10
2026-09-03 • via Nuitee
M
Maria • solo_traveller • us
1
Booking.com overbooked and I ended up without a room.
Pros:

Booking.com made the reservation but hotel had no rooms. I was stuck at 2am without hotel.

Cons:

Booking.com made the reservation but hotel had no rooms. I was stuck at 2am without hotel.

2026-08-28 • via Nuitee
J
jennifer • solo_traveller • us
10
2026-08-28 • via Nuitee