Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean room
Amazing rooftop view
Good breakfast options
Cons:
Old towels and bed linens
Overpriced and bad food

Categories

Cleanliness
7.94
Some reviews noted old and rugged towels and bed linens, indicating cleanliness could be improved.
Service
8.41
Mixed sentiments were expressed about service, with some indicating that it was just 'okay' but not very helpful at times.
Location
8.45
Location received positive sentiments, although public transport access was noted as challenging.
Room Quality
8.9
Largely positive reviews regarding room size and cleanliness, suggesting good room quality overall.
Amenities
8.93
Facilities such as rooftop views, a spa, and breakfast options were highlighted positively.
Value for Money
8.89
Given the low price for the stay, value for money was generally viewed positively despite some issues.
Food and Beverage
6.44
The restaurant has significant negative feedback with issues regarding overpriced and poorly prepared food.
Overall Experience
8.41
Despite several issues, the overall stay was satisfactory, highlighting some favorable aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:53

Property Description

Luxurious Accommodation
Grand Hyatt Athens offers elegantly furnished rooms and suites equipped with modern amenities, including a 55" flat-screen TV, marble bathrooms, and 24-hour room service. The contemporary art pieces add a touch of sophistication to the accommodation.

Dining and Entertainment
Indulge in Mediterranean and Asian cuisine at the on-site restaurants or enjoy signature cocktails at the stylish pool bar. The option for early breakfast and breakfast box ensures a delightful dining experience throughout your stay.

Convenient Facilities
With a brand new spa, atrium pool & bar, fitness center, and business facilities, Grand Hyatt Athens caters to both leisure and business travelers. The 24/7 fitness center, business center, and meeting rooms with state-of-the-art technologies provide convenience and luxury during your stay.

Book your stay at Grand Hyatt Athens for a blend of luxury, convenience, and stunning views over the Acropolis.

Important information:

Please note that upon check-in, a pre-authorization will be placed on your credit card as a guarantee for any incidentals during your stay. The amount will be released by the bank approximately 14 days after departure, provided no extra charges are incurred.

The hotel kindly requests that all children are supervised by an adult at all times.

Please note that all special requests are subject to availability and may incur additional charges. Late check-out requests are subject to availability. Departures after 11:00 and before 18:00 will incur a half-day charge, while check-outs after 18:00 will be charged a full night’s rate.

Our Spa facilities and indoor pool are open from 08:30 to 22:00. Spa therapies are available from 12:30 to 21:00. The use of wet facilities and the indoor pool is permitted for guests aged 16 and over at all times. Spa guests aged 6 to 15 are welcome to enjoy the indoor pool daily during family hours (11:00 to 16:00), accompanied by a parent or family member, who must sign a waiver and remain in the hydrotherapy zone.

Breakfast is served daily from 07:00 to 11:00 at our rooftop venues on the 8th and 9th floors, offering panoramic views of the city.

Grand Hyatt Athens is a nonsmoking hotel. Smoking is strictly prohibited in guest rooms, restaurants, bars, and all indoor or public areas. A fee of 200€ will apply for guests failing to comply with the nonsmoking policy.

Complimentary Wi-Fi is available for guests throughout the hotel.

Please note that the property can only accommodate pets weighing up to 6 kg. Pets are not permitted in the restaurants.

License number: 1028141Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATH

Location

Guest Reviews

8.3
Based on 7874 reviews
Cleanliness: 7.94
Service: 8.41
Location: 8.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 6.44
Overall Experience: 8.41
T
Tzahi • family_with_children • il
10
2026-09-19 • via Nuitee
T
Trudy • solo_traveller • us
8
Pros:

Staff was friendly and helpful. Breakfast was very good, but hot food was cold.

Cons:

Room was cold and lacking directions to change the thermostat. Had to call maintenance.

2026-09-19 • via Nuitee
H
hagay • solo_traveller • il
9
2026-09-19 • via Nuitee
A
Anna • solo_traveller • sk
9
Pros:

Stresny bazen a cela strešná terasa, výhlad z raňajok

Cons:

Dlhé rady na recepcii pri checkine

2026-09-19 • via Nuitee
T
Tzahi • solo_traveller • il
10
2026-09-19 • via Nuitee
L
Liat • couple • il
8
2026-09-19 • via Nuitee
R
Razvan • solo_traveller • ro
9
2026-09-19 • via Nuitee
Q
quintus • family_with_children • za
4
More of a hotel sausage machine than a hotel experience
Pros:

Absolutely nothing.

Cons:

Check-in took almost an hour and the service throughout was horrendous.

The hotel itself is incredibly dated, dirty and desperately needs a complete refresh. There is visible dirt and grime along the edges of the carpets, skirting boards and communal areas. Honestly, it feels like a hotel straight out of The Shining — they could film the remake here.

The room was equally tired and worn, with a visibly dirty old couch and horrendous lighting. The bathroom amenities also felt cheap and unnecessarily over-formulated.

In-room dining was possibly the worst part. The spaghetti bolognese arrived as an enormous bowl of spaghetti covered in a strange yellowish sauce, accompanied by a dry, cold bread basket. We also ordered tacos containing a mystery meat that I still couldn’t identify. The only enjoyable part of the meal was the can of Coke.

Overall, an old, worn-out hotel in desperate need of a deep clean, renovation and serious improvement in service.

2026-09-18 • via Nuitee
D
Daryl • couple • au
6
2026-09-18 • via Nuitee
C
Chittur • solo_traveller • us
7
Decent
Pros:

Friendly staff

Cons:

My room was close to a noisy suburb. Need more staff at the check-in and check-out counters

2026-09-18 • via Nuitee
M
Melinda • solo_traveller • au
9
Excellent
Pros:

Amazing hotel. Perfect location…. Check in and out is ultra slow … like an hour …. Cannot fault anything else … highly recommend

Cons:

Location, facilities, view

2026-09-18 • via Nuitee
F
Francesca • family_with_children • it
1
Non classificabile
Cons:

Appena arrivati ci hanno trasferito presso un’altra struttura, ossia l’intercontinental, SENZA NEANCHE AVVISARE.
Questo perché lamentavano un problema ad una 50ina di camere dove a detta loro non sarebbe funzionata l’aria condizionata. Peccato che non appena abbiamo chiesto di vedere la camera a noi assegnata per decidere in libertà se fosse troppo calda per noi o meno, perché arrivati alle 18 dopo il viaggio e con un bimbo di 1 anno non volevamo riprendere un taxi ed andare altrove. Non ci hanno fatto vedere la camera nè tantomeno hanno effettuato un upgrade per il disservizio.
Molte cose non sono quadrate ma principalmente la mancanza di comunicazione. NON classificabile

2026-09-18 • via Nuitee
H
Habiba • family_with_children • gb
10
2026-09-17 • via Nuitee
A
Ana Luiza • extended_group • br
6
Frustração
Pros:

Localização e ambiente da piscina

Cons:

Mesmo tendo reservado e pago com antecedentes para comemorar meu aniversário de casamento fui surpreendida com a não disponibilidade do quarto com cama de casal, da forma como eu tinha reservado.

2026-09-17 • via Nuitee
F
Friedemann • couple • de
8
Ideal für Gäste, die auf Individualität keinen Wert legen
Pros:

Die Lage und die Dachterrasse mit Blick auf die Akropolis

Cons:

Nichts

2026-09-17 • via Nuitee
S
Sergio • couple • pt
1
Grande desilusão quartos antiquados pra um hotel de 5 estrelas chão dos quartos levantados casa de banho com falta de cu
Pros:

Vista

Cons:

Funcionários rudes

2026-09-16 • via Nuitee
D
Damir • couple • kz
9
2026-09-16 • via Nuitee
D
DR • couple • pt
1
2026-09-16 • via Nuitee
J
Jacek • family_with_children • pl
5
Bezsenna noc w fatalnych warunkach.
Pros:

Nic

Cons:

Obiekt nie powinien nosić nazwy Grand Hyatt. Obiekt jest stary i wymaga remontu. W pokojach od strony Panteonu straszny hałas z ulicy, od strony patio cieknąca woda z basenów. Na śniadaniu brudno i porozrzucane jedzenie. Mimo rezerwacji na trzy noce wyprowadziliśmy się po pierwszej. Zdecydowanie nie polecam. Inne obiekty Hyatt w Abu Zabi czy Hongkongu mają zupełnie inny poziom.

2026-09-16 • via Nuitee
A
Alexandra • couple • ro
5
A disaponting and unacceptable experience for a 5-star hotel.
Pros:

The location is a good one, the food is good, and the breakfast offers a wide variety of options.
The downside is that the hotel seems to be understaffed for the number of guests. The staff were visibly overwhelmed, especially during breakfast, when queues would form and the guests had to wait several minutes just to be seated at a table.

Cons:

The experience was extremely disappointing. We had stayed at this hotel three years ago, but the difference compared to our previous stay was enormous.

The first issue we encountered was the lack of cleanliness. There was a layer of dust several millimetres thick in the room, heavy limescale buildup in the bathroom, and we even found an opened bag of chips in the cupboard next to the minibar. On top of that, the smell in the room was unbearable.

Although we reported these issues immediately upon arrival and someone came to “address” them, only the smell and the dust were taken care of. The room still did not look or feel properly cleaned.

The carpet in the hallway on the second floor was also extremely dirty, which is completely unacceptable for a property that claims to offer 5-star standards.

Even more disappointing than the cleanliness — which we initially tried to believe might have been an isolated issue — was the attitude of both the supervisor who came after we reported that it was impossible to stay in the room under those conditions and the receptionist. Both handled the situation very superficially and seemed as though they did not even have the time or interest to listen properly to our concerns. Their attitude gave us the impression that if we were happy with the situation, fine, and if not, they simply did not care.

As if this experience had not already been disappointing enough, when we checked out, we accidentally left a phone charger in the room. We contacted the hotel that same day, explained exactly where we had left it, and mentioned that we would be passing through Athens again a week later, asking whether we could collect it then.

They replied the following day saying that our request had been forwarded to the Lost & Found team and that we would hear back from them. After three days had passed without any response, we contacted the hotel again.

2026-09-16 • via Nuitee