Crowne Plaza San Antonio Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.8 (1010 reviews)
1111 Northeast Loop 410 , San Antonio , US
+1 210-828-9031

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.3
Noted issues with cleanliness in multiple reviews, including dirty sheets and smelly hallways.
Service
8.8
Friendly and accommodating staff mentioned in several reviews.
Location
8.8
Several reviews highlighted the great location and proximity to the airport.
Room Quality
6.8
Mixed reviews with mentions of small rooms, noisy air conditioning, and unsatisfactory room conditions.
Amenities
7.3
Some amenities such as the pool were noted as clean, but overall experience with facilities was mixed.
Value for Money
8.3
Positive sentiments regarding price for the quality of stay.
Food and Beverage
7.8
Breakfast received mixed reviews; some enjoyed it while others found the service lacking.
Overall Experience
8.3
Overall sentiments were mixed but included some positive experiences, balancing the negativity.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:45

Property Description

Convenient Shuttle Service and Prime Location
The Crowne Plaza Hotel offers complimentary shuttle service to the airport and nearby attractions, making travel a breeze. Guests can explore shopping at North Star Mall and savor local dining options within a short radius.

Modern Amenities for a Relaxing Stay
Unwind at the state-of-the-art fitness center or soak up the sun by the outdoor pool at Crowne Plaza San Antonio Airport. Stay connected with free WiFi and indulge in delicious meals at the on-site O-Nine Eats & Drink restaurant.

Proximity to Key Destinations
Located just minutes away from Trinity University, Riverwalk, Alamo, and Retama Racetrack, this hotel provides easy access to top landmarks. Experience the best of San Antonio with a stay at Crowne Plaza.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Location

Guest Reviews

7.8
Based on 1010 reviews
Cleanliness: 6.3
Service: 8.8
Location: 8.8
Room Quality: 6.8
Amenities: 7.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 8.3
G
Glenn • solo_traveller • us
8
2026-09-19 • via Nuitee
R
Rosary • extended_group • us
9
Friendly staff, only complaint being the bathroom
Pros:

I liked how cozy the bed were and how friendly and attentive the staff were!

Cons:

Just that the bathrooms were a little small but it was no worries! plenty of space to do your own thing.

2026-09-18 • via Nuitee
G
George • solo_traveller • us
10
This was a good value & an enjoyable stay
Pros:

Clean and comfortable. The hotel was minutes away from JBSA.

Cons:

Slow elevators

2026-09-14 • via Nuitee
J
jody • extended_group • us
10
2026-09-14 • via Nuitee
R
ROBERTO CARLO • couple • mx
10
Super recomendable
Pros:

Front desk un servicio impecable y super amable, muy recomendado

Cons:

Dormi pocas horas.......no es problema del hotel, problema de vuelo

2026-09-14 • via Nuitee
C
Carlos • couple • us
5
Pros:

Location

Cons:

Toilet didnt flush properly

2026-09-07 • via Nuitee
J
Joel • solo_traveller • us
8
2026-09-04 • via Nuitee
J
Jennifer • family_with_children • us
5
Aceptable
Pros:

La habitación muy amplia y limpia excepto las ventanas del balcón

Cons:

El TV no se veía bien siempre con un color morado , el baño muy pequeño y el desagüe fallaba el lavamanos no desaguaba con facilidad , las ventanas del balcón muy sucias nublaba la vista hacia la calle , estuve 5 días y uno de ellos se fue el agua teníamos un compromiso temprano y fue imposible salir pues la reanudaron sobre el medio día , otro día hubo tormenta y el hotel no tenía luz siento que podrían ser mejores por que tienen buena atención pero si hace falta un poco de mantenimiento en general

2026-08-31 • via Nuitee
R
Robert • solo_traveller • us
10
2026-08-23 • via Nuitee
C
celeste • solo_traveller • us
1
Pros:

the front desk was nice

Cons:

The room we got was not the one pictured in my room selection with a separate sitting area. I chose it specifically for that, and had other similar choices at the price and better with a seperate sitting and kitchenette but chose Crowne and higher price for the brand name. Almost half the floor in my room 317 was soaked, maybe the ac was leaking and the room had a smell, but we were too tired to go back downstairs to get it switched. There was a big odd stain on the sofa and i didn't want to sit on it. My husband had to go back down later anyway because all the ice machines he checked on seveal floors were not working. i remembered a lady complaining to front desk that hers wasn't working either. All around poor experience (front desk person was very nice though),Please lower the stars for this one until the property is better!!!

2026-08-16 • via Nuitee
V
vanessa • solo_traveller • us
10
2026-08-15 • via Nuitee
A
Arelie • couple • us
5
2026-08-11 • via Nuitee
M
Martin • solo_traveller • us
8
Pros:

My room was very clean

Cons:

There really wasn't anything that I disliked.

2026-08-06 • via Nuitee
D
Daniel • couple • us
9
Cons:

That my deposit of $50 still pending after a month and I have not gotten reimbursed

2026-08-04 • via Nuitee
G
Garland • couple • us
10
2026-08-02 • via Nuitee
C
Cynthia • solo_traveller • us
10
2026-07-25 • via Nuitee
K
Kasey • family_with_children • us
6
Need better ac
Pros:

Seemed like a nice property didn’t look around much

Cons:

One elevator didn’t work right was told by another guest don’t ride that one it get stuck all the time, was hot in the lobby area the rooms where also hot the ac could’ve been better

2026-07-23 • via Nuitee
T
Terry • solo_traveller • us
9
2026-07-17 • via Nuitee
R
Rebecca • couple • us
10
2026-07-16 • via Nuitee
C
CARINA • solo_traveller • uy
10
Pros:

Instalaciones y personal

Cons:

No hay ningún lugar comercial cerca para ir caminando. Pero en auto se llega rápido todo.

2026-07-12 • via Nuitee