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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Valet parking
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Shared lounge/TV area
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Parking garage
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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ATM/cash machine on site
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Paid WiFi
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Wine/champagne
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Coffee Shop on site
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Fruits
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Modern Rooms with Amenities
The air-conditioned rooms at Marriott Charlotte City Center feature modern decor, flat-screen TVs, coffee makers, and small refrigerators. Some rooms even offer access to the exclusive M Club Lounge.
Dining Options
Guests can indulge in full-service dining at Stoke Charlotte, serving delectable American cuisine for lunch and dinner. For a quick pick-me-up, Coco & the Director offers locally roasted coffee and unique local food selections in a vibrant co-lab space.
Convenient Facilities
Enjoy complimentary WiFi in public areas, a 24-hour fitness center, and parking options available for a fee. The hotel's prime location in downtown Charlotte provides easy access to popular attractions like the NASCAR Hall of Fame and Bank of America Stadium.
Ready to experience the best of Charlotte? Book your stay at Charlotte Marriott City Center now!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Property Policies
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not needed) and costs USD 48 per day.
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Internet
WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.
Location
Guest Reviews
Easy walk to Bank of America stadium. Breakfast was delicious! Great food! The beds were so very comfortable.
Check in a bit stressful. Getting pulled into the front area to check in was madness. Backed up in the street. Once I got checked in, everything was great.
The location.
There were no free amenities like coffee in the reception area or even water available to buy.
Very good location and clean
Stoke is the restaurant very unorganized and slow.
Must step up there game
Breakfast was nice. I could hear the traffic/music from the 7th floor kind of loud. I couldn't fall asleep with noise but it was nice
I didn't like being charged a destination fee for attraction, when I didn't plan for that nor appreciate that. I was there not for vacation, at check in they said it started May 1, 2026 of the extra fee. The hotel is collecting from the public $50-$100 and that's right
Could not have asked for a better experience during my long weekend in Charlotte!
The hotel is in a great location to everything I planned during my visit.
Every part of the hotel that I encountered including my room was clean and well maintained.
But what really stood out was the genuine hospitality from every team member I encountered. What a great group of people!
I know where I will stay again next time Banana Ball comes to Charlotte!
I stayed at the Charlotte Marriott City Center recently and really enjoyed it. The location is right in Uptown, so I was able to walk just about everywhere I needed to go.
The hotel are nice and clean, and my room was super comfortable. The bed was honestly one of the best parts after a long day. I also liked the overall vibe. It felt updated without being overdone. What stood out the most was the staff. Everyone I interacted with was friendly and helpful, and everything from check in to check out went smoothly. Precious A. was absolutely wonderful and provided outstanding customer service. She recognized me as a Marriott Bonvoy member and made sure I took full advantage of my membership perks. Anytime I had a question or needed anything, I could go straight to her, and she handled it right away. then the second day I was able to meet the other Precious and she was just as helpful. They are a winning team. I had a great stay and I would definitely come back.
Rodrick was polite and was respectful
Walking distance to our event
For $700 I’m not impressed, maybe if it was $100. The room we stayed in was small and cramped. The bathroom had no fan so anytime someone showered the whole entire room got extremely hot and muggy. The mini fridge didn’t get anything cold so my breast milk spoiled.
Do not stay at this hotel. The street noise is so loud you can’t sleep. Currently staying at the hotel and I’ve been trying to sleep since 11 pm with a noice machine and headphones in. I can still hear cars reving their engines constantly. The windows do not insulate from any sound even on the 11th floor.
Decent hotel room was clean hotel was decent .. Showing its age .. Very close to Spectrum walking distance to see hotel.. Valet area can get crowded very busy .. Guys seem to know how to handle .. However Valet did take a while to send text to confirm they have our truck .. Which is unusual and a bit disturbing.. When I contacted the desk about my concern there response was I don’t know they are a 3rd party .. Which was true just not the level of customer service I was expecting sometimes some type of acknowledgement of my concern would have been nice .. I did ask for adjoining rooms made reservations 30 days in advance they could not accommodate ok then I ask for rooms on same floor tried to give me handicap unit I did not want that either .. then she tried to give me a room that needed a inspection and ask did I want to be put on waitlist lol 😂She wasn’t mean just like over it or could care less..Just not what I want to pay for .. I don’t mind going else where to pay more to get better customer service .. She just looked over it I can’t wait to go home ..I made reservations via internet and called and they treated me like I just walked in without money or a reservation.. The hotel
is old and not that great looking customer service is needs to level up especially at front desk..
The customer service was great from the concierge to the front desk associated. Clean facility.
Not related to the hotel. Difficult to get into the hotel with all the construction and not accounted for by the mobile map app.
Add said free parking then was charged for parking
The front desk staff did an excellent job taking care of me on my stay. I failed to get the names of the ladies that were working this past Thursday-Sunday. Thanks for everything! I definitely recommend and will stay here again!!!!!
The valets and staff were very pleasant and very nice. Everything was good. The M club was awesome and the lady in there the second day was awesome
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