Charlotte Marriott City Center

Hotels
•
Marriott Hotels & Resorts
8.4 (410 reviews)
100 West Trade Street , Charlotte , us
+1 704-333-9000

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Cleanliness Issues
Limited Food Options

Categories

Cleanliness
7.48
Some reviews indicated the rooms needed more thorough cleaning and maintenance.
Service
9.45
Numerous reviews praised the friendly and helpful staff, particularly Gavin from the valet team.
Location
8.99
Guests enjoyed the convenient location close to the stadium and restaurants.
Room Quality
7.94
Rooms were generally clean and comfortable, but some maintenance issues were noted.
Amenities
8.47
The hotel offered good amenities, including a gym and bar/restaurant.
Value for Money
7.93
Overall good value, though some concerns over cleanliness slightly affected this rating.
Food and Beverage
7.98
Breakfast was highlighted positively, but options were noted as limited at times.
Overall Experience
8.95
Most guests reported a very positive experience, with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:33

Property Description

Modern Rooms with Amenities
The air-conditioned rooms at Marriott Charlotte City Center feature modern decor, flat-screen TVs, coffee makers, and small refrigerators. Some rooms even offer access to the exclusive M Club Lounge.

Dining Options
Guests can indulge in full-service dining at Stoke Charlotte, serving delectable American cuisine for lunch and dinner. For a quick pick-me-up, Coco & the Director offers locally roasted coffee and unique local food selections in a vibrant co-lab space.

Convenient Facilities
Enjoy complimentary WiFi in public areas, a 24-hour fitness center, and parking options available for a fee. The hotel's prime location in downtown Charlotte provides easy access to popular attractions like the NASCAR Hall of Fame and Bank of America Stadium.

Ready to experience the best of Charlotte? Book your stay at Charlotte Marriott City Center now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 48 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.

Location

Guest Reviews

8.4
Based on 410 reviews
Cleanliness: 7.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 8.95
S
sandrea • couple • us
10
2026-07-23 • via Nuitee
T
Tyquariona • extended_group • us
10
Pros:

Location. I didn’t have to walk far to the stadium.

Cons:

Bed was too hard for my liking, but I’m never comfortable in a hotel bed.

2026-07-22 • via Nuitee
S
Sherelle • extended_group • us
10
2026-07-20 • via Nuitee
S
Shania • extended_group • us
8
Cons:

The hotel was extremely expensive but did not include typical amenities such as complementary breakfast, or parking for guests staying included. Then, I booked through a third party and was told I paid all taxes and fees, but was charged an additional 54 when I arrive for more fees.

2026-07-20 • via Nuitee
W
Williams • solo_traveller • us
9
Pros:

In the middle of thing's

Cons:

You had to pay to 55 to park and you staying at hotel.

2026-07-20 • via Nuitee
S
Shanika • solo_traveller • us
10
2026-07-20 • via Nuitee
A
Amy • couple • us
6
Decent, bed and room was comfortable
Pros:

It was in a great area for what I needed it for.

Cons:

The parking is too much!
For the price, it should atleast have a microwave in the room and breakfast included.

2026-07-20 • via Nuitee
N
Nadia • solo_traveller • us
1
Awful
Pros:

Location

Cons:

Staff, wait time for the elevator was awful, check in line was long. They need to have more staff when big concerts are in town. Front desk staff were not honest when we called about our reversation.

2026-07-20 • via Nuitee
S
Sarah • couple • us
8
Nice Downtown location
Pros:

Staff was very helpful and friendly at check-in desk and the room was nicely arranged. There is an attractive and comfortable bench seat just below the window which is kind of cool
the hotel is very convenient to all downtown activities

Cons:

the staff in the restaurant was friendly but very slow to respond. The waitperson initially came over with the menu and some water, asked if I wanted coffee. I said yes and then she went away and did not come back until I went to find her. The restaurant was not busy at the time.
My room was nice and mostly clean but the outlet and light fixture by the bed were dusty and sticky.

2026-07-20 • via Nuitee
T
tameka • solo_traveller • us
9
My ac went out in my room and they moved me without me having to ask. will book again
Pros:

The location was good

Cons:

The noise level

2026-07-19 • via Nuitee
J
James • couple • us
3
Never staying with Marriott again
Cons:

Staff was not trained properly upon check in billed 3x for room

2026-07-19 • via Nuitee
N
Nikol • family_with_children • ch
4
2026-07-19 • via Nuitee
A
adreannaj2026 • Business
10
Nancy is the best!!!
Pros:

Nancy provided some of the best customer service I’ve ever experienced! She was especially kind and patient!! 10/10 HIGHLY recommend!!

2026-07-16 • via Tripadvisor
D
Demetrious • couple • us
8
Pros:

Over all spiffy place and great location

Cons:

The hidden fees that were never discussed

2026-07-13 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

Location was close to many restaurants and Bank of America Stadium.

Cons:

The parking fee was a little high.

2026-07-13 • via Nuitee
L
Lorraine • couple • us
5
It was good enough for the situation.
Pros:

We didn't have breakfast at the hotel. We did get coffee from their coffee shop, staff was nice but a little clueless when I asked for a coffee half regular half decaf. And it was 5 dollars. The bed was comfy, room nice and the shower was great! Very clean. Location was good, we walked to Bank of America stadium. Decent neighborhood with plenty of police presence.

Cons:

It was the only hotel available 6 months prior to the show. I'm hoping to find something else on our next trip. I feel it was overpriced and the lobby staff/valet were overwhelmed with the influx of people all checking in at 4pm. Their self parking garage was cramped and a little confusing. 56 dollars to park for 1 night.

2026-07-13 • via Nuitee
M
M736GTtheg • Solo travel
10
My stay
Pros:

Hotel was nice front desk was helpful I enjoyed stoke and Harrison at valet helped me and was great! The main part of the hotel I liked was a convenient location, nice rooms, and affordability.

2026-07-10 • via Tripadvisor
J
jamesbR4933OI • Couples
10
Staff is great
Pros:

Came with my wife and daughter to the hotel to visit my in laws. Had a great experience really enjoyed front desk recommendations and the staff at Stoke! The valet Kyle was also great and helped me take my bags up to my room. Excellent hotel would stay again

2026-07-10 • via Tripadvisor
H
Happiness17564062453 • Business
10
Great trip!
Pros:

I had a great stay at the Marriott City Center. The rooms were clean, comfortable, and well kept, and every staff member I interacted with was friendly and helpful. The food court had a nice variety of options, and everything I tried was fresh and tasty, making it a convenient place to grab a meal.

A special shoutout to Kyle from valet. He was professional, welcoming, and always had my car ready quickly with a great attitude. His outstanding service really stood out and made my stay even better. I would definitely stay here again and recommend this hotel to anyone visiting the area.

2026-07-10 • via Tripadvisor
A
A8556TFnathanb • Couples
10
Clean room and kyle at valet was great!
Pros:

Me and my wife stayed for a few nights and we had a great experience. The rooms were clean, and we were greeted by the nicest valet staff. Kyle was polite and took great care of my beloved corvette. Clearly a bright young man who has a great work ethic, reminds me a lot of myself.

2026-07-09 • via Tripadvisor