Hot Springs Medical and SPA

Hotels
9.3 (6662 reviews)
1901 23 , Banya , bg
+359 88 833 7337

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Excellent amenities
Value for money
Cons:
Minor service delays
Issues with room temperature

Categories

Cleanliness
9.2
Multiple reviews highlighted cleanliness, noting that it was extremely clean and well-maintained.
Service
9.4
Overall, reviews praised staff for being polite and helpful, but some did mention lapses in service during busy times.
Location
9.5
Reviews indicated a pleasant location with good amenities nearby, contributing to an enjoyable stay.
Room Quality
9.2
Generally positive sentiments towards room quality, though there were mentions of temperature issues.
Amenities
9.7
The spa and pool facilities received high praise from guests.
Value for Money
9.2
Guests felt that the experience offered good value relative to the price.
Food and Beverage
8.7
While food was largely praised, a few reviews cited minor issues with breakfast quality.
Overall Experience
9.5
Majority of reviews reflected a very positive overall experience with slight reservations in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:58

Property Description

Luxurious Spa Experience
Indulge in the ultimate relaxation at our indoor and outdoor pools with mineral water and hydromassage jets. Pamper yourself at the spa center offering a sauna, steam bath, Turkish hammam, and massages.

Elegant Accommodations
Experience comfort in our elegantly decorated units with mountain or forest views. Enjoy amenities like a flat-screen TV, minibar, and a private bathroom with premium toiletries and bathrobes.

Farm-to-Table Dining
Savor a buffet breakfast with various options and organic produce from our farm. Delight in local and Mediterranean cuisine at our restaurant, and unwind at the lobby bar.

Book now for an unforgettable stay at Hot Springs Medical and SPA in Banya, your gateway to relaxation and luxury.

Important information:

Room rates on 31 December include a gala dinner. Extra guests will be charged separately.

Please note that entrance to the Thermal Area of the SPA is not allowed to children below 14 years.

Free shuttle service to the Gondola elevator in Bansko is offered during the winter season.

The aquapark is open during summer season.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children from 6 years old to 11 years old stay for BGN 60 per person per night when using an available extra bed.
    People 12 years old and over stay for BGN 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 6662 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.5
Room Quality: 9.2
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 8.7
Overall Experience: 9.5
A
Abazova • family_with_children • bg
10
2026-07-25 • via Nuitee
L
Lia • family_with_children • ch
10
2026-07-25 • via Nuitee
Невена • family_with_children • bg
9
2026-07-25 • via Nuitee
S
Sven • family_with_children • de
9
Perfekt für Familien - wir kommen wieder
Pros:

Pool, Essen, perfektes Hotel für Familien

Cons:

-

2026-07-24 • via Nuitee
Я.С. • solo_traveller • bg
10
2026-07-24 • via Nuitee
V
Vladan • couple • mk
10
2026-07-24 • via Nuitee
Иван • couple • bg
10
2026-07-24 • via Nuitee
H
Hristo • family_with_children • bg
9
2026-07-24 • via Nuitee
E
Emilia • couple • il
10
Было хорошо
Pros:

Номер,еда

Cons:

На ужин покупать напитки

2026-07-24 • via Nuitee
Христов • solo_traveller • bg
10
2026-07-24 • via Nuitee
Янко • solo_traveller • bg
9
Pros:

Доволни сме от басейните, детският кът, аквапарка, топлия вътрешен басейн, площадките за деца.

Персоналът бе много мил.

Стаята беше чиста.

Cons:

Храната бе по-скоро еднотипна и не достатъчно разнообразна.

Имаше гнездо на лястовици на терасата които бяха доста териториални и практически бе невъзможно да се стои на терасата

Нямаше комарник.

2026-07-24 • via Nuitee
B
Betko • solo_traveller • il
9
Pros:

Комнаты большие, чистые, приветливый персонал и хорошая еда

2026-07-23 • via Nuitee
K
Kostadino17 • family_with_children • bg
10
Pros:

Храната е домашна и много добре приготвена. Плувните басейни и аквапарка за деца е топ.

2026-07-23 • via Nuitee
N
nissim • couple • il
9
2026-07-23 • via Nuitee
L
Lachezara • extended_group • bg
8
2026-07-22 • via Nuitee
I
Isuf • family_with_children • bg
8
2026-07-22 • via Nuitee
V
Veronika • family_with_children • bg
10
2026-07-22 • via Nuitee
N
nurit • solo_traveller • il
10
Pros:

מלון יפיפה חדרים גדולים- סוויטה מאובזרת ויפה.

Cons:

המזגן בחדר לא קירר. בעיה בכל המלון. קשה לו עם עומס החום וכמות האנשים

2026-07-22 • via Nuitee
N
Nikolina • solo_traveller • bg
9
2026-07-21 • via Nuitee
Денис • solo_traveller • bg
9
Pros:

Хотела е супер, храната разнообразна и вкусна. Спа зоната и басейните са перфектни. Хигиената на всякъде е на ниво.
Като цяло е супер.

Cons:

В толкова хубав хотел, единственото което не е направено е да има комарници на прозорците и вратите за терасите. Ние, както и други гости на хотела с които го обсъждахме, бяхме нахапани от комари.
И другото - хубави - големи легла, но матраците - имат нужда от смяна.

2026-07-21 • via Nuitee