DoubleTree by Hilton Hotel Syracuse

Hotels
Doubletree by Hilton
7.9 (543 reviews)
6301 State Route 298 , East Syracuse , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Good buffet breakfast
Cons:
Uncleanliness in rooms
Slow service
Dated facilities

Categories

Cleanliness
6.98
Multiple instances of uncleanliness noted, including dirty sheets and room not thoroughly cleaned.
Service
8.95
Many staff members were helpful and accommodating despite some service issues.
Location
8.49
Generally safe and conveniently located, close to the airport.
Room Quality
7.44
Rooms were clean but noted to be somewhat dated, with uncomfortable beds.
Amenities
7.97
Good amenities available but with some inconsistencies like the pool water temperature.
Value for Money
7.43
Some complaints about the breakfast not being included despite expectations.
Food and Beverage
8.48
Buffet breakfast noted as fantastic, but other food service was slow.
Overall Experience
7.45
Overall, a mixed experience with positives balanced by notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:20

Property Description

Convenient Location

Located in East Syracuse, New York, Doubletree by Hilton Hotel Syracuse offers free shuttle services to Syracuse Hancock International Airport, ensuring a hassle-free arrival and departure for guests.

Luxurious Amenities

Guests can enjoy the indoor pool, modern gym, and hot tub during their stay. The rooms are equipped with coffee facilities and cable TV, providing comfort and entertainment. The on-site business center caters to any work needs, while free toiletries in the en suite bathroom add a touch of luxury.

Delicious Dining Options

Seasons - An American Tavern serves delectable American cuisine, and guests can also opt for room service for a cozy night in.

Book your stay at Doubletree by Hilton Hotel Syracuse for a perfect blend of convenience, luxury, and great dining experiences.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

7.9
Based on 543 reviews
Cleanliness: 6.98
Service: 8.95
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 8.48
Overall Experience: 7.45
B
Boriolo extended_group us
8
2026-08-14 via Nuitee
W
Will couple us
4
Not a good one
Pros:

Location

Cons:

The rooms where old, especially for the price, the elevator was so sketchy, wouldn’t stay here again

2026-08-12 via Nuitee
R
Ramlochan solo_traveller tt
6
2026-08-11 via Nuitee
R
Ramlochan solo_traveller tt
6
Pros:

Rooms were decent and clean.

Cons:

Location was not properly lit in the night, elevator to the forth floor had issues and when the rain fell, gave the feeling of leaks.

2026-08-09 via Nuitee
M
Myrlie couple ca
8
Correct
Pros:

Juste le service à la clientèle et la piscine

Cons:

C’est pas beau comme sur les photos , mais ça passe . Je ne trouve pas que c’est très très propre les chambres et les portes et murs sont pas propres.

2026-08-07 via Nuitee
S
Sherome family_with_children us
6
Pros:

Friendly staff easy check in

Cons:

The tub didn’t drain well

2026-08-04 via Nuitee
K
Katina couple us
8
2026-08-04 via Nuitee
L
lucidae2014 Business
2
Not a good hotel for business trip
Pros:

Misleading on website information about the airport shuttle service. Ready to pay $40 for the ride if you were late.
House keeping is poor, no shower towels in the room.
Over priced for the room.
Very disappointed. Will never stay in this hotel again.

2026-07-30 via Tripadvisor
B
Braga family_with_children br
8
2026-07-19 via Nuitee
M
Michael solo_traveller us
8
2026-07-18 via Nuitee
J
Jessica couple us
6
2026-07-16 via Nuitee
E
Elizabeth family_with_children us
7
2026-07-14 via Nuitee
K
Katina family_with_children us
8
2026-07-06 via Nuitee
J
Julianeal21 family_with_children us
8
In a corporate park, nice indoor pool, fine
Pros:

Staff at the restaurant and at check in were nice. It had a really nice pool and hot tub. It had a bar and a restaurant. They had coffee available early.

Cons:

The hallways smelled weird and were stuffy. Our meal was only okay. The coffee was bad. It’s in a corporate park and you can’t walk to anything. The pool is in the courtyard and everyone can see you swim.

2026-07-05 via Nuitee
P
pennieworthy Business Downingtown, Pennsylvania
2
Hilton do BETTER!
Pros:

I am writing this review and I am still in the room. The smell is awful …so bad. I went to the local Wegmans to get a can of Lysol… I’ve sprayed half the can, and probably given myself some type of lung disorder-and it’s still smells awful. Hilton you have to do better.

2026-06-24 via Tripadvisor
H
hjp2025 Family Virginia Beach, Virginia
10
Delightful
Pros:

What a delightful property with great rooms and wonderful staff. We were attending a PEO conference and enjoyed a fabulous meal that was best short ribs I've ever had bar none. The staff at this property all seemed engaged and happy as well as professional indicating a healthy and active management presence. The breakfast buffet was simply wonderful with chef and server both very friendly and helpful. Absolute pleasurable experience from start to finish!

2026-06-24 via Tripadvisor
M
MB958 Solo travel
6
A $40 cab fare to this "airport hotel" if shuttle isn't running
Pros:

The hotel was okay, and the staff were very nice, but the airport shuttle does not run after about 11. It's not really an airport hotel, although Google Maps called it one. It's about 20+ minutes away around a long looping highway. If you have to take a cab, as I did, it will cost you $40.

2026-06-13 via Tripadvisor
K
Keana extended_group us
7
2026-06-13 via Nuitee
W
Williams solo_traveller us
10
2026-06-12 via Nuitee
C
Chelsea family_with_children us
10
2026-06-08 via Nuitee