Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service from staff, especially Fred
Great location close to the beach
Cons:
Some complaints about uncomfortable beds
Issues with room maintenance and staff rudeness

Categories

Cleanliness
8.13
Overall positive sentiment, some complaints about comfort.
Service
9.6
Consistent praise for Fred and overall staff attentiveness.
Location
9.14
Excellent location near the beach, highly appreciated by guests.
Room Quality
8.59
Generally nice, some concerns about room issues.
Amenities
8.62
Adequate amenities, though not exceptional, but pool area was pleasant.
Value for Money
8.08
Some guests felt it could have been better for the price.
Food and Beverage
8.63
Breakfast was described as good, enjoyable dining experience.
Overall Experience
8.8
Guests had a largely positive experience overall, with key highlights on service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:25

Property Description

Luxurious Oceanfront Escape

Tropical Oasis with Outdoor Pool: Relax in the lush tropical garden setting by the outdoor pool, offering a serene escape just steps away from the ocean.

Chic Rooms with Chromecast: Unwind in style in rooms featuring Chromecast streaming and some with separate seating areas, providing modern comfort and entertainment options.

Gourmet Dining and Beach Amenities: Indulge in sustainable delights at Essensia Restaurant, sip on poolside drinks at the Tiki Bar, and enjoy beach amenities for a perfect day in the sun.

Experience the ultimate blend of relaxation and sophistication at The Palms Hotel & Spa. Book now to secure your luxurious Miami Beach getaway.

Important information:

Card holder must be present at check-in.

Guests must be 21 years of age or older to check in.

Please note the cancellation fee is subject to tax.

The Resort Fee includes:
- Pool and beach loungers, umbrellas, towels, and SPF sunscreen
- Chromecast entertainment streaming
- Unlimited high-speed internet access
- Complimentary domestic phone calls
- Unlimited in-room Julius Meinl® coffee
- Refreshment stations throughout the hotel’s common areas
- Daily fitness and wellness classes
- Access to the fitness center
- Business desk with printing capabilities
- Curated collection of classic and modern board games for all ages
- Child-friendly beach toys

Please note that all packages are held up to 7 days prior to arrival. There is a $7.00 holding fee per package. Please note this property pre-authorizes credit cards. Contact property for details.

Guests can enjoy casual al fresco dining on the restaurant terrac, at Essensia Restaurant, which features sustainably-sourced ingredients prepared to showcase seasonal favorites.

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that it is not permitted for third parties to pay on behalf of guests. The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Location

Property Video

Guest Reviews

8.7
Based on 3369 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.8
O
Osman Gedikli • solo_traveller • tr
6
2026-08-29 • via Nuitee
L
Larry • extended_group • us
10
2026-08-29 • via Nuitee
A
Andrea • solo_traveller • it
9
2026-08-28 • via Nuitee
J
javi • solo_traveller • es
10
Pros:

El tarto del personal las instalaciones y la ubicacion

2026-08-28 • via Nuitee
W
Waseem • couple • sa
5
2026-08-28 • via Nuitee
R
Roberto • family_with_children • it
10
Splendido
Pros:

Struttura immersa nel verde vista mare con meravigliosa piscina
Personale eccellente gentile disponibile e molto sorridente in particolare le ragazze al bar della piscina

Cons:

Non c è nulla che non può piacere

2026-08-28 • via Nuitee
B
Barlev • solo_traveller • il
10
2026-08-28 • via Nuitee
L
Lattab • family_with_children • dz
6
2026-08-28 • via Nuitee
T
THEODORE • family_with_children • gr
10
A beautiful place we keep on going!
Pros:

Everything!

Cons:

None.

2026-08-28 • via Nuitee
A
Andreas • family_with_children • ch
9
2026-08-27 • via Nuitee
D
Donna • solo_traveller • za
10
Pros:

Everything was exceptional. From the moment of arrival and the valet, porter service to a smooth professional checkin experience, the beautiful scenic hotel was just exceeded expectations. The rooms were beautiful and clean and every amenity was pristine and addes touches for sustainability were so awesome. The staff were the cherry on top, from the bar staff - Pedro, Ernesto and Grinalda (May have gotten her name slightly wrong) to the pool tiki bar service with Floriano - and every single team member who I could not recall their names, was just phenomenal, attentive and nothing was too much. They went over and beyond for my family and I couldn't have been more impressed and thankful for the choice of hotel. We will most certainly recommend this hotel to any and everyone!! Keep it up team Palm Hotel and Spa. You have a truly special place and team

Cons:

Absolutely nothing. I cannot fault the establishment on anything.

2026-08-27 • via Nuitee
S
Sharon • extended_group • il
7
2026-08-26 • via Nuitee
J
John • couple • gb
7
Overall, we enjoyed our stay and loved the location, room and food, but there are a few areas where the hotel could impr
Pros:

We enjoyed our stay at The Palms Hotel & Spa. Our room was spacious, welcoming and comfortable, with a super comfortable bed and excellent air conditioning. The hotel itself was clean and attractive, with lots of greenery throughout the property, giving it a lovely relaxed feel.

The bar and restaurant staff were generally friendly and helpful, and the food at both was excellent. The location on Collins Avenue was fantastic, with easy access to the beach and lots of great restaurants nearby. Motek Miami and Casa Faena were our favourites and both are well worth a visit.

Cons:

The pool and surrounding areas could have been cleaner. There was leftover fruit on the floor from the night before and the pool tiles were noticeably dirty and in need of cleaning. There was also a noticeable sulphur-like smell around the pool area at times. We weren’t sure where this was coming from, whether it was from the seaweed on the beach or something within the hotel, but it was quite unpleasant.

One particular member of the Tiki Bar staff was also quite unhelpful when we asked questions about the drinks and seemed more interested in his phone than assisting us.

Unfortunately, communication from the hotel was also disappointing. I left my AirPods in the room and only realised once we reached the airport. I emailed the hotel but received no response. This was particularly disappointing as I had previously contacted the hotel about another matter and had also received no reply. Even if they were unable to help, I would have expected at least an acknowledgement.

Overall, we enjoyed our stay, but there are definitely areas where the hotel could improve, particularly cleanliness around the pool and communication with guests.

2026-08-25 • via Nuitee
C
Carlotta • couple • it
7
2026-08-25 • via Nuitee
C
Chems Eddine • family_with_children • ca
4
Horrible
Pros:

L'emplacement est correct. Le rest est super décevant

Cons:

La piscine est vraiment très mal entretenue : l’eau semble peu ou pas filtrée et une forte odeur d’égout règne autour de la piscine, mais également dans plusieurs endroits de l’hôtel. La situation est très désagréable.

La plage était également impraticable lors de notre séjour en raison d’une importante quantité de sargasses qui n’avaient pas été ramassées.

Concernant les chambres, aucune fenêtre ne peut être ouverte, ce qui donne rapidement une sensation d’enfermement malgré la climatisation. Celle-ci est par ailleurs extrêmement bruyante et difficile à régler correctement : soit il fait trop froid, soit l’air devient vite étouffant.

Le petit-déjeuner est également très décevant, avec très peu de choix et quasiment aucune variété.

Dans l’ensemble, nous avons été très déçus par cet hôtel, qui est malheureusement très loin de l’expérience que nous espérions.

2026-08-24 • via Nuitee
C
Carlos • couple • us
10
2026-08-24 • via Nuitee
C
clemente • couple • it
10
2026-08-23 • via Nuitee
T
Thibaut • family_with_children • ch
8
2026-08-22 • via Nuitee
M
Michał • family_with_children • pl
9
Pros:

Very nice

Cons:

Nothing

2026-08-19 • via Nuitee
C
Carolina • solo_traveller • cl
5
Mediocre
Pros:

Las orquídeas

Cons:

Varias cosas, exceptuando el personal de restaurante y los botones, el resto del personal parecía inexperto, demorado y con pocas ganas de trabajar

2026-08-19 • via Nuitee