Marriott Providence Downtown

Hotels
•
Marriott Hotels & Resorts
8.4 (643 reviews)
1 Orms Street , Providence , us
+1 401-272-2400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Quality food
Cons:
High parking fees
Inconsistent room quality
Delays in service

Categories

Cleanliness
7.75
Some rooms were not cleaned in a timely manner, and there were complaints about the state of the rooms.
Service
9.41
Staff were consistently described as friendly and helpful, assisting with requests promptly.
Location
8.76
The hotel is well-located near events and important destinations, which was appreciated by guests.
Room Quality
8
Room quality received mixed reviews; while some were clean, others were outdated and needed upgrades.
Amenities
8.24
Amenities were adequate, though some guests mentioned that certain features, like the hot tub, were not functional.
Value for Money
7.7
Guests felt that the additional fees for parking and some room conveniences impacted overall value.
Food and Beverage
8.65
Breakfast and dining options received positive mentions, with many enjoying the food quality.
Overall Experience
8.72
Despite some negatives, many guests expressed enjoyment of their stay and would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:43

Property Description

Luxurious Amenities
Indulge in a full-service spa, 24-hour gym, and plush rooms with 32" LCD TVs. Enjoy free WiFi, parking, and Bath & Body Works amenities.

Culinary Delights
Savor fresh seafood at BlueFin Grille or grab a Starbucks Coffee on-site. The spa restaurant at G Salon offers a delightful dining experience.

Relaxation and Recreation
Unwind in the indoor pool, heated outdoor pool with whirlpool, or explore the historic Federal Hill district just a short walk away.

Experience luxury and convenience at Marriott Providence Downtown. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVD

Location

Guest Reviews

8.4
Based on 643 reviews
Cleanliness: 7.75
Service: 9.41
Location: 8.76
Room Quality: 8
Amenities: 8.24
Value for Money: 7.7
Food and Beverage: 8.65
Overall Experience: 8.72
I
Ivanka • family_with_children • us
1
Pros:

Nothing

Cons:

Everything

2026-08-28 • via Nuitee
F
Felicia • extended_group • us
10
2026-08-24 • via Nuitee
R
Robert • family_with_children • us
8
2026-08-24 • via Nuitee
A
Anila • family_with_children • us
10
2026-08-22 • via Nuitee
E
Etienne • family_with_children • es
7
Cons:

La piscine très sale

2026-08-13 • via Nuitee
S
Susan • couple • us
7
2026-08-13 • via Nuitee
K
Kevin • solo_traveller • us
2
Cons:

Not clean and the rooms are old. My room wasn’t cleaned, even though I explicitly asked. My TV and A/C did not work. Room did not have soap or conditioner. The hotel is outdated.

2026-08-10 • via Nuitee
A
Anna • family_with_children • ca
10
2026-08-09 • via Nuitee
E
Eridona • extended_group • us
10
2026-08-06 • via Nuitee
S
Shayne • family_with_children • us
7
Pros:

The staff was lovely and it was a beautiful property.

Cons:

Our door to the room was so hard to open, whether opening to go in or out. 258

2026-08-06 • via Nuitee
D
Dolores • couple • us
10
2026-08-05 • via Nuitee
G
gowelltony • Business • Lewiston, Maine
8
Fee to park
Pros:

First of all its down town walking distance to a lot of good restaurants the Capitol,the room was clean but the air conditioning unit hummed all weekend , the wires are exposed underneath the unit.They do have a shuttle which is nice runs 6 o 10 at night within 2 miles of hotel.There a surcharge to park if your paying to stay at the prices you have to pay the parking should be free , This isn't Boston nor New York City !We stayed here 2 years ago parking was free to hotel guests then to top it off they charge you a tax onto of $32 A DAY .

2026-08-02 • via Tripadvisor
O
O8039KLmichaelh • Family
2
Overpriced
Pros:

Filthy beds, shower fixtures that don’t work properly, unhelpful staff, little to no help. Sent from 1 person to another to help only to be ignored and told they would contact me back and never did. Ridiculous access control measure preventing you from using amenities at your leisure. Laundry but do not offer ways to use it (detergent or coin). Overpriced for the quality.

2026-07-25 • via Tripadvisor
M
Mary Kate • family_with_children • us
3
NOT CONSISTENT WITH MARRIOT STANDARDS. WOULD NOT RECOMMEND THIS HOTEL!
Pros:

Room service was good.
Marriot club was nice.
Angel at front desk was amazing from check in and throughout our 5 night stay-he was helpful and professional.
Maintenance staff and housekeeping were helpful and gracious when correcting multiple issues reported.

Cons:

Room was not ready at arrival had to wait until almost 5pm to check in
Refrigerator in room was not working and after 2 complaints, it had to be replaced and caused all of our snacks to be spoiled ($75.00 of cheese & assorted fruits) no apology from MGT
Bathroom tub did not drain well and was NOT clean at arrival (Black hairs in tub from previous guest)
TV remote did not work, had to have it replaced day 2
Paid for 4 guests at booking and was given towels for 3 guests each day and had to request extra towels each day
Our room was not vaccummed all week while there (5 nights)
Ice machine on our floor ran out of ice 3rd day and did not work for remainder of our stay
Security guards present at lobby & pool, not on each floor, seems to be ongoing security issues at facility
There were lots of homeless people in hotel parking and adjoining areas approaching us for money
Many sports teams staying at hotel and athletes NOT supervised at night, running up and down halls banging on doors which disrupted our sleep (woke our toddler at 1am!) Notified front desk multiple times
Large groups of teenagers take over pool & hot tub and were loud and rude to us and other guests (unsupervised minors)

2026-07-22 • via Nuitee
T
Tabitha • family_with_children • us
9
We had a wonderful time thank you
Pros:

Plenty of parking

2026-07-18 • via Nuitee
H
Hector • couple • gb
7
Pros:

Fine

Cons:

Location

2026-07-18 • via Nuitee
D
Dorothy • couple • us
10
Pros:

The pool was indoor and out door and accessible. The jacuzzi was clean all around! The check in personnel was excellent and answered every question with professionalism!

Cons:

The elevators was extremely slow even to open I thought I was going to get stuck

2026-07-16 • via Nuitee
R
Ross • couple • gb
10
2026-07-13 • via Nuitee
K
Kathleen103 • Couples • Jacksonville, Florida
6
So easy to fix this problem...
Pros:

We stayed here prior to boarding our trip on American Cruise Lines. Arrangements were made through ACL. The check in took a while but we got our package and keys. I asked about laundry facilities as was told what guest room it was near. Finding the laundry room it was so difficult - there were no signs at all. The room had no amenities, not a chair, no soap, etc and no instructions where to get any. The machines only took quarters - no credit card. All of this would have been helpful to know in advance. I trekked back to the desk, waited in line again to get change, had to wait for someone to get it and then was directed to a vending machine where there was ONE kind of soap for $6 for one use! I trekked back to the laundry room and finally got one load done while uncomfortably sitting on the floor, which wasn't terribly clean. On the plus side, the burger we split for dinner was quite tasty and the bartender was very helpful and friendly.

2026-07-11 • via Tripadvisor
L
Lisaly • extended_group • us
9
Great place to stay for a short trip.
Pros:

Clean location with nice employees. Restaurant was also good.

Cons:

You can tell the bathroom has previous water damage to the walls.

2026-07-07 • via Nuitee