Marriott Providence Downtown

Hotels
•
Marriott Hotels & Resorts
8.4 (623 reviews)
1 Orms Street , Providence , us
+1 401-272-2400

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Quality food
Cons:
High parking fees
Inconsistent room quality
Delays in service

Categories

Cleanliness
7.75
Some rooms were not cleaned in a timely manner, and there were complaints about the state of the rooms.
Service
9.41
Staff were consistently described as friendly and helpful, assisting with requests promptly.
Location
8.76
The hotel is well-located near events and important destinations, which was appreciated by guests.
Room Quality
8
Room quality received mixed reviews; while some were clean, others were outdated and needed upgrades.
Amenities
8.24
Amenities were adequate, though some guests mentioned that certain features, like the hot tub, were not functional.
Value for Money
7.7
Guests felt that the additional fees for parking and some room conveniences impacted overall value.
Food and Beverage
8.65
Breakfast and dining options received positive mentions, with many enjoying the food quality.
Overall Experience
8.72
Despite some negatives, many guests expressed enjoyment of their stay and would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:43

Property Description

Luxurious Amenities
Indulge in a full-service spa, 24-hour gym, and plush rooms with 32" LCD TVs. Enjoy free WiFi, parking, and Bath & Body Works amenities.

Culinary Delights
Savor fresh seafood at BlueFin Grille or grab a Starbucks Coffee on-site. The spa restaurant at G Salon offers a delightful dining experience.

Relaxation and Recreation
Unwind in the indoor pool, heated outdoor pool with whirlpool, or explore the historic Federal Hill district just a short walk away.

Experience luxury and convenience at Marriott Providence Downtown. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 623 reviews
Cleanliness: 7.75
Service: 9.41
Location: 8.76
Room Quality: 8
Amenities: 8.24
Value for Money: 7.7
Food and Beverage: 8.65
Overall Experience: 8.72
M
Mary Kate • family_with_children • us
3
NOT CONSISTENT WITH MARRIOT STANDARDS. WOULD NOT RECOMMEND THIS HOTEL!
Pros:

Room service was good.
Marriot club was nice.
Angel at front desk was amazing from check in and throughout our 5 night stay-he was helpful and professional.
Maintenance staff and housekeeping were helpful and gracious when correcting multiple issues reported.

Cons:

Room was not ready at arrival had to wait until almost 5pm to check in
Refrigerator in room was not working and after 2 complaints, it had to be replaced and caused all of our snacks to be spoiled ($75.00 of cheese & assorted fruits) no apology from MGT
Bathroom tub did not drain well and was NOT clean at arrival (Black hairs in tub from previous guest)
TV remote did not work, had to have it replaced day 2
Paid for 4 guests at booking and was given towels for 3 guests each day and had to request extra towels each day
Our room was not vaccummed all week while there (5 nights)
Ice machine on our floor ran out of ice 3rd day and did not work for remainder of our stay
Security guards present at lobby & pool, not on each floor, seems to be ongoing security issues at facility
There were lots of homeless people in hotel parking and adjoining areas approaching us for money
Many sports teams staying at hotel and athletes NOT supervised at night, running up and down halls banging on doors which disrupted our sleep (woke our toddler at 1am!) Notified front desk multiple times
Large groups of teenagers take over pool & hot tub and were loud and rude to us and other guests (unsupervised minors)

2026-07-22 • via Nuitee
T
Tabitha • family_with_children • us
9
We had a wonderful time thank you
Pros:

Plenty of parking

2026-07-18 • via Nuitee
H
Hector • couple • gb
7
Pros:

Fine

Cons:

Location

2026-07-18 • via Nuitee
D
Dorothy • couple • us
10
Pros:

The pool was indoor and out door and accessible. The jacuzzi was clean all around! The check in personnel was excellent and answered every question with professionalism!

Cons:

The elevators was extremely slow even to open I thought I was going to get stuck

2026-07-16 • via Nuitee
R
Ross • couple • gb
10
2026-07-13 • via Nuitee
L
Lisaly • extended_group • us
9
Great place to stay for a short trip.
Pros:

Clean location with nice employees. Restaurant was also good.

Cons:

You can tell the bathroom has previous water damage to the walls.

2026-07-07 • via Nuitee
K
Kejsi • family_with_children • us
10
2026-07-06 • via Nuitee
C
Caroline • couple • us
10
Pros:

Clean. Good customer service.

Cons:

Nothing

2026-07-05 • via Nuitee
K
Kylie • couple • us
10
2026-07-04 • via Nuitee
S
Sebastian • couple • cl
6
2026-07-01 • via Nuitee
F
Francis • couple • us
10
Top Notch Hotel and staff!
2026-06-30 • via Nuitee
E
Esduin • solo_traveller • us
10
2026-06-29 • via Nuitee
S
Steven • family_with_children • tc
9
Very good. Would go back. A bit pricey in terms of food and drink.
Pros:

Good location, lovely bar and restaurant, excellent and large pool, free coffee in foyer, comfortable rooms, recently refurbished. Lovely.

Cons:

Paying $35 a day for parking. Too much.

2026-06-28 • via Nuitee
M
Martha • couple • us
8
2026-06-28 • via Nuitee
A
ANDREW • family_with_children • us
2
Not ideal
Pros:

Location was good

Cons:

Staff double charged for booking stated they did not receive payment from booking.com. Provided me with breakfast vouchers for the inconvenience. Breakfast was fair to middling at best. Pool was hotter than the hot tub, kids were unsupervised. The tv would not accept a Roku, ps5, or allow you to cast. The shower hardly drained and the toilet barely flushed.

2026-06-22 • via Nuitee
I
indygrl50 • Business • Chicago, Illinois
10
Great Hotel for Business Travel
Pros:

I have stayed at this hotel for business too many times to count. From the front desk staff (the whole crew) to Tonya in the M Club, Ashley and her colleagues in the restaurant and Al and Delores the shuttle drivers - they make a great team. Definitely a great place to stay.

2026-06-21 • via Tripadvisor
D
David • solo_traveller • gb
10
2026-06-21 • via Nuitee
T
Thomas • family_with_children • gb
9
Great family Hotel
Pros:

Location and facilities .food was nice .

Cons:

2 days in a row we didn’t get our rook cleaned had to call to reception

2026-06-21 • via Nuitee
K
K6553DHmarcr • Business • Westwego, Louisiana
10
Room was great
Pros:

Room was great. Hotel shuttle takes you anywhere within a 2 -5 mile radius. Joanne and Al great drivers know a lot about the area

2026-06-17 • via Tripadvisor
E
E6082FHdonaldb • Family
4
VERY SHABBY
Pros:

The Marriott Downtown in Providence was built in 1975... 50 years ago! The room we stayed in appears to not have been renovated since. The furniture was old. The upholstered chair arms were tacky as was many of the wood surfaces. There was no safe. The bathroom was exceptionally small. Its ceiling was unevenly laid painted acoustic tile. The air vent (assuming that was it) was a crack in the wall covered by an unfitted mismatched grill. The towels were so thin one can imagine they were the originals. I assume the bed was replaced at least once since '75, but unfortunately it had two divots... one for each of us. We were there to attend to a family reunion. Several in our party agreed that their rooms were very shabby. Hey Marriott, you can do better.

2026-06-16 • via Tripadvisor