Marriott Providence Downtown

Exceptional staff and all so very friendly. We very much enjoy our stays here. The breakfast buffet is excellent and though we did not dine in the restaurant this time, we have enjoyed meals there previously. The beds are comfortable with soft sheets and lovely towels. Location is good for walkability though there is a shuttle for the area provided. With the couple of small issues we reported, the manager was receptive and very kind and appreciative. Will definitely choose this hotel in the future when coming here.

I stayed on April 18, 2026, with my family. I had reserved and paid for a King Suite. On arrival, after a 30-minute check-in with a single front desk associate handling the lobby alone, I was sent to the assigned room. The floor was lined with stacked boxes — at least one obstructing a fire extinguisher and narrowing the hallway egress. The room itself had construction debris on the floor and no curtains on any of the windows.

The front desk acknowledged that the room was not in a condition suitable for occupancy. Despite the property knowing this in advance, no one had contacted me before arrival. The options presented at the desk were to initiate a cancellation through the booking platform myself, with a 10-business-day approval window and no guarantee of refund, or to accept a smaller, lower-category room at the same King Suite rate I had paid. With a family already on site and a two-hour drive home, I accepted the lesser room. No rate adjustment, no parking comp, no financial consideration. The only mitigation was breakfast vouchers; the buffet was not something we were comfortable eating. The hallway of the floor we were placed on had a strong urine odor, and an unleashed dog was loose near the elevator.

Four written complaints to the General Manager over 11 days received no response of any kind. The matter was escalated to Marriott Bonvoy Customer Care , then to Elite Services. After full review, Marriott declined any direct remedy and directed me to pursue Expedia. The property's account of the stay, as relayed back through Customer Care, contained several factual inaccuracies that I had to correct in writing.

I would not stay here again and would not recommend the property. The issues described above are not standard service hiccups — they are basic safety and accommodation failures, made worse by a complete absence of follow-up.

Would recommend looking elsewhere in Providence.

They asked me to pay $32 for breakfast, & i paid $32 to park my car. This is the first time someone has charged me for staying at their hotel. I travel a lot, and never has anyone charged me for parking & breakfast

It has indoor and outside pool, it was clean and had nice staff.

Very comfortable room.

I loved everything about this hotel. I would book again!

Was close to downtown. Liked the idea of the pool it was just cool and rainy while we were there. Beds were very comfortable. We went for our anniversary and they sent us up a bottle of champagne and chocolate covered strawberries which was nice

Everything I’ll for sure be booking again

The staff was real helpful and accommodating for the stay at the hotel

Did not get to fully use the breakfast.. opened a little too late for us

I stayed at this hotel while my sister was in Rhode Island Hospital. The location was wonderful so close and convenient. But the true stars were the staff, especially Ajiefana at the front desk. She went above and beyond to make my stay as easy as possible, truly so kind and much appreciated during a very difficult time!

Nice amenities, restaurant and bar.