Houston Marriott Uptown by the Galleria

Hotels
•
Marriott Hotels & Resorts
9 (237 reviews)
1750 West Loop South , Houston , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Clean property
Convenient location
Comfortable rooms
Amazing food
Cons:
Unclean bathroom floor
Higher than expected parking fees
Outdated rooms
No pool available

Categories

Cleanliness
8.16
Some comments about the bathroom floor not being clean; general cleanliness was appreciated in other reviews.
Service
10
Staff received high praise, particularly Charles at reception.
Location
9.63
Location was praised as being central and convenient.
Room Quality
9.17
Rooms were described as comfortable but some noted outdated aspects.
Amenities
8.62
No pool mentioned as a downside; general amenities expected for upscale hotels.
Value for Money
7.65
Comments about parking fees and overpricing indicate value concerns.
Food and Beverage
9.61
The food was described as amazing by some guests.
Overall Experience
9.16
The hotel provided a generally good experience, though some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:08

Property Description

Luxurious Amenities and Convenient Location
This upscale hotel, just 25 miles from George Bush Intercontinental/Houston Airport, offers modern rooms with top-notch amenities like satellite TV, a work desk, and marble bathrooms. Guests can enjoy 2 on-site restaurants, an indoor pool, and a gym.

Culinary Delights
Indulge in a culinary journey at the Alexander Restaurant, known for its Southwestern cuisine, or unwind at the Fairways Lounge with international dishes and refreshing drinks.

Retail Therapy and Beyond
Conveniently located just 3 minutes from the Galleria Shopping Center, the Marriott West Loop offers easy access to shopping, dining, and entertainment options.

Book now for a luxurious stay at the Houston Marriott West Loop by The Galleria and experience the perfect blend of comfort and convenience.

Important information:

The property will be performing maintenance on their swimming pool from until 30 September 2017. During this period, guests may experience some noise or light disturbances, and this facility will not be available.

Bus parking is available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 11 and older are allowed.
    Children 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 26 per day.

Location

Guest Reviews

9
Based on 237 reviews
Cleanliness: 8.16
Service: 10
Location: 9.63
Room Quality: 9.17
Amenities: 8.62
Value for Money: 7.65
Food and Beverage: 9.61
Overall Experience: 9.16
A
Anne • solo_traveller • fr
8
Très bon séjour dans cet hôtel qui demande toutefois d'avoir une voiture.
Pros:

Personnel très aimable

Cons:

Les repas étaient un peu chers (midi et soir)

2026-06-07 • via Nuitee
J
J.B. • couple • us
1
Don't stay here. The staff are thieves and liars.
Pros:

The location was convenient for where I was going. The bartender at the hotel bar was nice.

Cons:

The biggest problem is the dishonesty of the staff. I left my AirPods there and the cleaning staff stole them. The front desk staff and hotel manager were completely unwilling to help me.

As soon as I got home and realized they were missing I called the hotel to report it. The voice mailbox for the lost and found was full so I spoke to the front desk instead. The person I spoke to said they couldn't help me and I needed to fill out a report on "ileftmystuff.com", which I did. The report never got a resolution. Meanwhile, I could see on the Find My app that the AirPods were still at the property (and showed that the status was last updated a minute ago). Later that night, I saw that the AirPods had been moved to an apartment far away from the hotel. Since then they have travelled back and forth from that apartment to the Cypress Middle School every day. I can only conclude from this that the cleaning staff stole them and gave them to their kid. I called the next day to report this and the front desk said they'd get back to me. I gave them the address where they had been taken. They called back later and said "this now a liability issue and you need to take this up with the authorities", which I did by filing a police report.

I emailed the manager and he was apologetic but completely unhelpful. He was more interested in creating plausible deniability than helping me or holding his employees to account.

Besides that, the hotel was under construction. When I asked to extend my stay they did so but didn't warn me that the second night was over twice the rate for the first night. The view from my room was of the back alley and dumpsters.

2026-06-05 • via Nuitee
H
Hyelni • solo_traveller • gb
8
2026-05-31 • via Nuitee
L
Lisa • solo_traveller • us
3
Pros:

Nice hotel

Cons:

I have a room by the evlator, and they were work on my floor the weekend noises all day until 5pm not good for guest

2026-04-28 • via Nuitee
N
Nigel • solo_traveller • us
10
Pros:

Staff was friendly, upgraded us to a better room for free

2026-04-23 • via Nuitee
H
Henk • solo_traveller • sr
7
Date building but still Good price quality because of staff and location
Pros:

Location close to Galleria and a Target on 1 km distance. Excelent breakfast and great staff.

Cons:

Under renovation amd swimming pool closed.

2026-04-15 • via Nuitee
M
Martica • couple • us
10
2026-03-24 • via Nuitee
T
Terrie • couple • us
7
2026-03-17 • via Nuitee
S
Sanchez • extended_group • us
7
Over all is was good.
Pros:

Room 1026 was cute. My favorite was the smart toilet. I love love the sofa and placed by the window. The mobile desk was convenient to work on while sitting on sofa. The sofa chair near the closet was also nice and convenient to put shoes. The shower was relaxing thanks for adding the big shower head. I loved that I could adjust the ac temperature to my comfort.

Cons:

I do wish your investment was on the bed and pillows. The bed wasnt horrible just wanted more comfy and I didn't like pillows. The nose from the highway was bothersome and our room was next to an exit door so when people used that exit the door would slam extreamly loud.

2026-03-16 • via Nuitee
K
Keenan • solo_traveller • us
1
2026-02-23 • via Nuitee
A
Ausencio • family_with_children • us
6
Cons:

Room wasn't cleaned properly. There was still trash on the floor at check-in. Lock on door was broken and hanging

2026-01-31 • via Nuitee
A
Allen • solo_traveller • us
8
Pros:

Food was very good. Relaxing bed. Location was perfect for my needs.

Cons:

Elevator didn’t work multiple times tapping w room key. Small bathroom. Tv channels didn’t change or change easily. No ice in ice machine.

2026-01-24 • via Nuitee
M
MARKO • solo_traveller • pe
7
Muy buena ubicacion pero la habitación era muy antigua
Pros:

Ubicación insuperable

Cons:

Habitacion vieja

2026-01-20 • via Nuitee
J
Johnny • solo_traveller • us
7
2026-01-19 • via Nuitee
T
Tamara • solo_traveller • us
7
Everything went fine
Pros:

Customer service

Cons:

I have not received my $100 deposit back.

2026-01-15 • via Nuitee
S
Scott • couple • us
5
2026-01-12 • via Nuitee
P
Patricia • solo_traveller • fr
7
2026-01-08 • via Nuitee
E
Erica • couple • us
8
Pros:

Great staff and clean property

Cons:

NA

2026-01-03 • via Nuitee
H
Helena Cadotte • couple • us
8
Pros:

Didn't try the restaurant, but it looked inviting

Cons:

Bathroom floor wasn't clean. Parking fee was a little higher than expected.

2025-12-22 • via Nuitee
M
Marc • solo_traveller • us
7
for the upscale hotel, I would appreciate it more up-to-date, cleanliness, and functionality of the rooms. The toilet yo
Pros:

The property location was good. I was OK with traveling to my destinations.

Cons:

The over price of parking whether it was South Park or valet Park was not a good value at all.

2025-12-21 • via Nuitee