Richmond Marriott

Hotels
•
Marriott Hotels & Resorts
8.6 (678 reviews)
500 East Broad Street , Richmond , US
+1 804-643-3400

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and comfortable accommodations
Outstanding customer service
Cons:
Cleanliness issues in the room
Parking difficulties

Categories

Cleanliness
7.81
There were mentions of unclean areas, particularly under the bed.
Service
9.78
General praise for staff, with specific commendations for Anna's excellent service.
Location
9.32
The location was highlighted as perfect and great for business trips.
Room Quality
8.27
The room was described as nice, but with some issues like a chipping tub.
Amenities
8.3
Amenities were generally good, though some facilities like the lounge had shortcomings.
Value for Money
8.26
Good price point mentioned, generally considered reasonable.
Food and Beverage
8.31
Positive feedback on food quality at the hotel restaurant.
Overall Experience
8.78
While there were some issues, the overall experience was mostly positive due to staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:11

Property Description

Luxurious Accommodations
Located in downtown Richmond, the Marriott offers well-appointed guest rooms with stunning town views and free high-speed internet. Each room features a 27’’ TV with popular cable channels and ironing facilities for your convenience.

Dining Options
Indulge in a delicious meal at T-Miller’s Sports Bar and Grill or Fall Line Kitchen & Bar, open for breakfast, lunch, and dinner. Afterward, unwind at the Liberty Bar or Corner Rapid Bar for a refreshing cocktail, or grab a coffee at the onsite Starbucks.

Convenient Amenities
Stay active at the newly renovated fitness center or take advantage of room service for a relaxing evening. The hotel's skywalk connection to the Greater Richmond Convention Center and complimentary shuttle service to dining and entertainment venues make exploring the city a breeze.

Book your stay at Marriott Richmond for a luxurious and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Guest Reviews

8.6
Based on 678 reviews
Cleanliness: 7.81
Service: 9.78
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 8.31
Overall Experience: 8.78
P
Patrick • couple • us
10
Convenient, safe, clean and modern property to stay at in a central location to do things in RVA
Pros:

Perfect location, very modern and clean and spacious. Great staff.

Cons:

Little pricey

2026-10-27 • via Nuitee
J
Judiene • extended_group • us
8
2026-10-26 • via Nuitee
A
andrea • couple • us
10
2026-10-25 • via Nuitee
E
Elisa • family_with_children • us
10
2026-10-25 • via Nuitee
M
Madelyn • couple • us
10
2026-10-22 • via Nuitee
B
Brenna • couple • us
10
2026-10-18 • via Nuitee
R
Robert • couple • us
3
2026-10-15 • via Nuitee
D
Dyrell • solo_traveller • us
9
2026-10-08 • via Nuitee
B
brock • extended_group • us
10
Lovely!!
Pros:

Ate at the restaurant, EXCELLENT!!

2026-09-09 • via Nuitee
T
Teresa • family_with_children • us
9
Cons:

The fact that Marriott charged me for the night!!! I booked the room through booking.com. I was double charged.

2026-09-08 • via Nuitee
L
Louise • couple • gb
3
Poor value for money and property poorly maintained.
Pros:

Starbucks in lobby and location good for access to city and local restaurants.

Cons:

Room was very tired and poorly maintained. Curtains hanging off rail, shower rail rusty and shower curtain stained, pillows lumpy, bathroom not thoroughly cleaned. Many pieces of equipment in gym not working.

2026-09-07 • via Nuitee
A
Arya • extended_group • us
8
2026-09-03 • via Nuitee
T
Tucker • couple • us
7
Fantastic hotel with friendly staff, but the process of checking in and out needs to be smoothed over.
Pros:

Great location, clean, comfortable, plenty of parking nearby

Cons:

This is now my third stay at this location and while I do enjoy the visit itself every time, checking in and out has seemed to become a headache every time I visit. I’m not sure if it is something that happens with booking through Booking.com, but for some reason the full amount of my stay is always billed upon checking in, even though I pre pay for my stay months in advance. It is fine if that is company policy, but it has never been disclosed to me and always comes as a surprise to me when checking my bank statement. This is now the 2nd time I have had that “temporary hold” actually charged to my account where I have had to verbally request it be refunded to my account days after checking out. Going through this process at the front desk has caused check in/ out to take up to 20 minutes several times now for me, and it is the only hotel I have ever stayed at where it is done this way instead of a flat $50 or so per night as a security hold. While I do enjoy this location a lot, occurrences like this repeatedly happening are decreasing my likelihood of wanting to stay at this location in the coming years. Any feedback regarding these processes and policies would be much appreciated, and I hope to get some clarification on them so I can continue to look forward to staying at this hotel.

2026-08-31 • via Nuitee
K
Kiara • extended_group • us
10
2026-08-25 • via Nuitee
8
888ripleym • Friends getaway
10
Good value, pleasant stay
Pros:

Excellent location for the event we attended; the hotel is connected to a parking lot which in turn is connected to the event center. Large and spacious lobby. The rooms were very well kept, it was great value given the location and quality. There wasn't any issue with noise or anything like that. Starbucks in the lobby was great. Kim H was very helpful.

2026-08-23 • via Tripadvisor
Z
Z4476FPjanetl • Family
10
Highest praise to Kim H.
Pros:

The room was very clean and nice. However, the most memorable part of this visit was my experience with front desk representative, Kim H, who was wonderful and extremely helpful! I had traveled without my phone charger. I had asked a previous representative if they had a charger I could borrow to use in the lobby. The rep did look for one in the front desk drawers but did not have the charging cube that I needed. I was going to walk out of the hotel to buy a changer, but I then asked Kim if there was anyone in the back or office area/department that had a personal charger that I could use, and Kim said she would go to the back and ask. Well, lo and behold, Kim came back to the front desk with the exact charger I needed! I was able to charge my phone in the lobby, and then handed it back to her when it was charged. Kim saved the day, and she did it with a smile! I had emails and calls to make this morning, and I could not have done it without her help! I hope she gets acknowledged for excellent customer service and going above and beyond to help a guest in need! Thank you Kim, for your help, kindness, and professionalism!!!

2026-08-23 • via Tripadvisor
E
essalehymnm • Business
10
Amazing staff, good view, M Club
Pros:

This Marriott has amazing staff. I had trouble with my hotel room access and Kim H was so nice to go up and help me.

2026-08-21 • via Tripadvisor
J
jbx2026 • Business
10
Great front desk staff
Pros:

The front desk staff was great. Dina did a great job of making my check-in seamless and was very helpful with my room change

2026-08-17 • via Tripadvisor
M
msb208 • Business • Cleveland, Ohio
10
Exceptional Service from a Rising Star
Pros:

I had to unexpectedly extend my stay for business reasons, and Kim H, went above and beyond to help me. She made sure I could keep my room and extended my stay seamlessly, saving me the hassle of having to move to another hotel. She was professional, helpful, and genuinely caring throughout the process. I was especially impressed to learn that she is an intern—she demonstrated excellent customer service and initiative. Any organization would be fortunate to have someone like her on their team. I wish her all the best in her future career.

2026-08-17 • via Tripadvisor
T
Terry • solo_traveller • us
10
2026-08-17 • via Nuitee