Richmond Marriott

Excellent location for the event we attended; the hotel is connected to a parking lot which in turn is connected to the event center. Large and spacious lobby. The rooms were very well kept, it was great value given the location and quality. There wasn't any issue with noise or anything like that. Starbucks in the lobby was great. Kim H was very helpful.

The room was very clean and nice. However, the most memorable part of this visit was my experience with front desk representative, Kim H, who was wonderful and extremely helpful! I had traveled without my phone charger. I had asked a previous representative if they had a charger I could borrow to use in the lobby. The rep did look for one in the front desk drawers but did not have the charging cube that I needed. I was going to walk out of the hotel to buy a changer, but I then asked Kim if there was anyone in the back or office area/department that had a personal charger that I could use, and Kim said she would go to the back and ask. Well, lo and behold, Kim came back to the front desk with the exact charger I needed! I was able to charge my phone in the lobby, and then handed it back to her when it was charged. Kim saved the day, and she did it with a smile! I had emails and calls to make this morning, and I could not have done it without her help! I hope she gets acknowledged for excellent customer service and going above and beyond to help a guest in need! Thank you Kim, for your help, kindness, and professionalism!!!

This Marriott has amazing staff. I had trouble with my hotel room access and Kim H was so nice to go up and help me.

The front desk staff was great. Dina did a great job of making my check-in seamless and was very helpful with my room change

I had to unexpectedly extend my stay for business reasons, and Kim H, went above and beyond to help me. She made sure I could keep my room and extended my stay seamlessly, saving me the hassle of having to move to another hotel. She was professional, helpful, and genuinely caring throughout the process. I was especially impressed to learn that she is an intern—she demonstrated excellent customer service and initiative. Any organization would be fortunate to have someone like her on their team. I wish her all the best in her future career.

Thanks to Kim H. Check in and check out went smoothly.

Had a wonderful stay. Everyone on the staff was nice but Dina particularly went out of her way to make my daughter’s visit truly memorable.

Great place to stay in the downtown Richmond area. Kim was great helping me check out with ease

Dina was awesome and very helpful with getting me settled into my hotel.

The gym was better than most hotels, the only thing that held it back from being better was the service on the tv being unwatchable.

Otherwise, thank you Dina!

Nice atmosphere and easy to check in and out. Kim at the front desk was very helpful and professional.

Absolutely — I’d make it warm, personal, and specific enough that Isaiah and Marriott management understand just how much his hospitality stands out.

Isaiah is truly one of the reasons I consider the Richmond Marriott my home away from home.

Every time I stay at the Marriott, Isaiah goes above and beyond to make sure I feel welcomed, valued, and taken care of. His hospitality is genuine, consistent, and something you can feel the moment you encounter him. He not only makes sure that I have everything I need, but I have also personally witnessed him extend that same level of warmth, kindness, and attentiveness to other guests.

What stands out most about Isaiah is that his hospitality never feels forced or like he is simply doing a job. He has a natural gift for making people feel seen and appreciated. Whether it’s a friendly greeting, checking to make sure everything is okay, or simply creating a welcoming atmosphere, Isaiah represents the very best of what hospitality should be.

People like Isaiah are what turn a hotel stay into an experience and a hotel into a home away from home. The Richmond Marriott is fortunate to have someone like him on its team.

Thank you, Isaiah, for consistently making my stays special. Your kindness and genuine hospitality do not go unnoticed, and they are truly appreciated!

Isaiah was excellent. Superb customer service. Very welcoming!

Wonderful place to escape and be pampered! Easy to explore downtown.Thank you to Isaiah for your time explaining the unique Richmond features!

The hotel has been amazing so far and Chuck is the absolute best! He gave us the best dining options nearby and helped us with everything we needed!

I am so impressed with all the staff! So pleasant and friendly. I really appreciated the recommendation of restaurant from Isaiah. It made our first night wonderful. Shout out also to the valet staff for helping bring back my vehicle to find a lost phone!

Shout out to Isaiah at the front desk. After a delayed and stressful flight, being greeted by a genuinely respectful and overly positive young man was a great way to start my trip. Despite it being after 10:30pm, Isaiah was energetic (without being too much or coming off as fake) and efficiently got me checked in, explained everything and got me on my way.

He was also able to provide me with some great recommendations for food and leisure without reading off the typical “things to do in the area” list. I thoroughly enjoyed my trip because of his positive energy and spot-on recommendations.

Thanks again, Isaiah! That chicken was some of the best I’ve had and the art museum does compete with Chicago’s.

Knocked one star off because the grout in the bathroom is a bit discolored with a cracked tile or two.

Good location though, very walkable or a quick ride to some nice museums and restaurants.

Kim H was very friendly and caring, she took care of everything with great care, I lover her service