Richmond Marriott

Hotels
Marriott Hotels & Resorts
8.6 (623 reviews)
500 East Broad Street , Richmond , us

Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable accommodations
Outstanding customer service
Cons:
Cleanliness issues in the room
Parking difficulties

Categories

Cleanliness
7.81
There were mentions of unclean areas, particularly under the bed.
Service
9.78
General praise for staff, with specific commendations for Anna's excellent service.
Location
9.32
The location was highlighted as perfect and great for business trips.
Room Quality
8.27
The room was described as nice, but with some issues like a chipping tub.
Amenities
8.3
Amenities were generally good, though some facilities like the lounge had shortcomings.
Value for Money
8.26
Good price point mentioned, generally considered reasonable.
Food and Beverage
8.31
Positive feedback on food quality at the hotel restaurant.
Overall Experience
8.78
While there were some issues, the overall experience was mostly positive due to staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:11

Property Description

Luxurious Accommodations
Located in downtown Richmond, the Marriott offers well-appointed guest rooms with stunning town views and free high-speed internet. Each room features a 27’’ TV with popular cable channels and ironing facilities for your convenience.

Dining Options
Indulge in a delicious meal at T-Miller’s Sports Bar and Grill or Fall Line Kitchen & Bar, open for breakfast, lunch, and dinner. Afterward, unwind at the Liberty Bar or Corner Rapid Bar for a refreshing cocktail, or grab a coffee at the onsite Starbucks.

Convenient Amenities
Stay active at the newly renovated fitness center or take advantage of room service for a relaxing evening. The hotel's skywalk connection to the Greater Richmond Convention Center and complimentary shuttle service to dining and entertainment venues make exploring the city a breeze.

Book your stay at Marriott Richmond for a luxurious and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 41 per day.

Location

Guest Reviews

8.6
Based on 623 reviews
Cleanliness: 7.81
Service: 9.78
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 8.31
Overall Experience: 8.78
A
Ashleigh family_with_children us
10
2026-06-09 via Nuitee
N
Nancy solo_traveller us
10
Pros:

Everthing

2026-06-08 via Nuitee
T
Thograjen couple us
9
2026-06-02 via Nuitee
L
Luther couple us
9
Very nice place to relax and enjoy.
Pros:

Clean and well taken care of.

Cons:

N/A

2026-05-18 via Nuitee
L
Lauren solo_traveller us
4
Decent but not happy with the quality of the room for the price.
Pros:

Rusty and dusty ventilation units in the room and bathroom…plumbing issues with the toilet and shower

Cons:

Clean air ducts and a more improved aesthetic in the rooms considering the price.

2026-05-13 via Nuitee
D
Derek couple us
8
2026-05-11 via Nuitee
S
Shana couple us
8
2026-05-01 via Nuitee
T
Tompkins-Holt family_with_children us
8
Pros:

Loved the rooms and I enjoyed the shower.

Cons:

Loved everything!

2026-04-27 via Nuitee
J
josebenjamin Couples Midland, Michigan
8
Excellent Location - Quiet rooms - Not good Breakfast Options.
Pros:

On April 9-12 2026, my wife and I visited Richmond Va. We stayed at this Marriot hotel (Broad Street). Our room (4th floor) was relatively large, very quiet, and well appointed, we enjoyed best the large bed and the bathroom. The front desk services were excellent. Its location is perfect, close to many restaurants and sights of interest.

We were particularly pleased with the help we received from the staff opening one of our suitcases. The TSA combination lock did not open. We asked for help, and after a few minutes, a maintanance man showed up with a bolt-cutter. That was quite enough to solve the problem.

Our only objection to this lodging was the lack of a good breakfast option. We examined the menu a couple of times, and we did not like the offers. We particulalrly noticed an almost complete absence of fresh fruits.

Many travelers could be interested to know that the complimentary five mile radius transportation offered by the Marrior, does not run on Sundays. It is also worth to mention that for some reason the "Lyft App" does not seem to recognize the "Marriot Downtown" name, and it is becessary to enter the actual street address to make it work.

However, the Marriot could still be adequated for many visitors, and we gladly recommend it to anyone heading to Richmond Virginia.

2026-04-21 via Tripadvisor
couple us
10
2026-04-15 via Nuitee
Z
Zumbrook solo_traveller us
10
2026-04-13 via Nuitee
family_with_children us
8
2026-04-13 via Nuitee
3
36gailb Family Connecticut
10
EXCELLENT Hotel
Pros:

Excellent. I booked the MClub Lounge. This hotel is a luxury feel hotel. The Valet personnel were super polite and quick about retrieving the vehicle. The hotel check-in personnel were attentive and professional. The personnel for the lounge were professional as well. The restaurant staff were courtesy.

Only one issue I booked the hotel based on it stated no pets. Yet there was dog in the MClub Lounge.

I specifically book hotels that state No Pets.

Other than this I would highly recommend this hotel.

2026-04-02 via Tripadvisor
D
Desper family_with_children us
10
2026-03-15 via Nuitee
G
gailmP1805QC Business
10
Check-In Seamless
Pros:

I checked in with MyMy. She was very friendly and was also very detailed in providing me information about my stay and next steps.

2026-01-27 via Tripadvisor
R
Reginald couple us
10
2026-01-20 via Nuitee
A
Abdullah couple us
10
Pros:

Cleaned

Cons:

Parking a lot

2026-01-19 via Nuitee
D
Danna family_with_children us
10
Great experience.
Pros:

No complimentary breakfast.

Cons:

Parking expense.

2026-01-19 via Nuitee
M
Marybeth solo_traveller us
8
Overall, a great long weekend.
Pros:

It was close to the event venue.

Cons:

The nightly rate was more than I would’ve liked to paid.

2026-01-12 via Nuitee
A
amy family_with_children us
9
2026-01-12 via Nuitee